98 Housekeeping Staff jobs in Saudi Arabia

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Department: Rooms Division

Reporting to: Rooms Division Manager

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we pride ourselves on delivering extraordinary experiences for our guests and creating a vibrant, supportive environment for our team members. Our core values—Respect, Responsibility, Passion, and Collaboration—are at the heart of everything we do, guiding us to redefine the standards of luxury hospitality. Join our team and contribute to shaping the future of exceptional guest experiences while working in a dynamic, growth-oriented environment.

The Role

As a Housekeeping Manager, you will be responsible for overseeing all aspects of the housekeeping operations within the hotel. You will ensure that the cleanliness, maintenance, and presentation of the hotel meet the highest standards of luxury hospitality. This role requires strong leadership, organizational skills, and an unwavering commitment to quality. You will manage a team of housekeeping team members, ensuring operational efficiency, promoting sustainability, and driving guest satisfaction through meticulous attention to detail in every area of the housekeeping function.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality team members continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Housekeeping Manager, you will need to:

Operational Leadership & Team Management:

Oversee and manage the daily operations of the Housekeeping department, including room cleaning, public area cleaning, laundry services, and the overall upkeep of the hotel. Lead, supervise, and motivate housekeeping team members to ensure high levels of performance, efficiency, and engagement. Provide ongoing training and development opportunities to enhance skills and promote career growth within the team.

Quality Assurance & Standards Compliance:

Ensure all guest rooms and public areas are maintained to the highest standards of cleanliness, hygiene, and presentation. Monitor the condition of guest rooms, public spaces, and back-of-house areas to ensure compliance with cleanliness standards. Conduct regular inspections to verify that the hotel’s quality standards are consistently met, and implement corrective actions where necessary.

Guest Satisfaction & Experience Management:

Ensure that the cleanliness and presentation of guest rooms and public areas consistently exceed guest expectations. Respond promptly to guest feedback and resolve any housekeeping-related issues or concerns efficiently and effectively. Collaborate with the Front Office team to ensure that guest requests for additional services (e.g., extra amenities, housekeeping preferences) are met promptly.

Inventory & Supply Management:

Oversee the management of housekeeping inventory, including linens, cleaning supplies, and guest amenities. Ensure that inventory levels are maintained to meet operational needs while minimizing waste and controlling costs. Coordinate with the purchasing team to ensure supplies are replenished as needed.

Budgeting & Cost Control:

Work closely with the Rooms Division Manager to prepare and manage the Housekeeping department’s budget. Monitor and control departmental expenses, ensuring efficient use of resources while maintaining service standards. Identify opportunities for cost savings and implement strategies to improve cost-effectiveness without compromising quality.

Health & Safety Compliance:

Ensure that all housekeeping operations comply with local health, safety, and environmental regulations. Promote the use of safe cleaning chemicals, sustainable practices, and proper waste disposal. Conduct regular health and safety audits to ensure the well-being of both guests and team members.

Sustainability & Eco-Friendly Practices:

Drive sustainability efforts within the housekeeping department by promoting environmentally friendly cleaning practices, waste reduction, and energy-saving initiatives. Collaborate with the Rooms Division Manager and other departments to implement eco-friendly policies that align with the hotel’s sustainability goals.

Team Scheduling & Labor Management:

Oversee the scheduling and labor management for the housekeeping team to ensure appropriate staffing levels during peak and off-peak periods. Optimize work schedules to maximize efficiency while maintaining quality standards.

Reporting & Documentation:

Maintain accurate records of housekeeping operations, including inventory logs, staff schedules, and inspection reports. Prepare regular reports for the Rooms Division Manager, detailing department performance, guest feedback, and any operational challenges.

Collaboration with Other Departments:

Work closely with the Front Office, Engineering, and other hotel departments to ensure seamless operations. Address guest room maintenance issues promptly by coordinating with the Engineering team. Collaborate with the Food & Beverage department for the cleanliness of dining areas and public spaces.

Qualifications and Standards

To succeed in this role, candidates should possess the following qualifications and experience:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field; additional certifications in hospitality or housekeeping management are a plus.
• Experience: Minimum of 8 – 10 years of experience in a housekeeping leadership role, preferably within a luxury hotel or resort environment. Experience managing a large team is essential.
• Leadership Skills: Proven ability to lead, motivate, and develop a diverse team of housekeeping team members. Strong interpersonal and communication skills to build relationships with team members and other departments.
• Attention to Detail: Exceptional attention to detail and a commitment to maintaining the highest standards of cleanliness, order, and guest satisfaction.
• Operational Knowledge: Strong knowledge of housekeeping operations, including cleaning techniques, inventory management, and health & safety compliance. Familiarity with housekeeping management systems is a plus.
• Guest Service Excellence: A strong commitment to ensuring guest satisfaction by delivering consistent and high-quality service.
• Financial Acumen: Experience managing a departmental budget, with a focus on controlling costs and maximizing efficiency.
• Problem-Solving & Decision-Making: Ability to make quick, effective decisions in a fast-paced environment, particularly when addressing guest concerns or operational challenges.
• Health and Safety Knowledge: In-depth understanding of health and safety regulations in hospitality, particularly regarding cleanliness, sanitation, and chemical handling.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process, and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Hospitality

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Join to apply for the Housekeeping Coordinator role at Accor .

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities with luxurious stays, culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property offers a unique experience inspired by local culture, global influences, and Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Attend to and handle all guest requests for internal services according to hotel standards and procedures.
• Answer and manage calls, wake-up calls, and messages, using proper telephone etiquette and Rixos standards.
• Ensure guests enjoy their stay with the best personal service.
• Respect guest privacy and confidentiality of information.
• Report any guest comments or complaints.
• Set up inventory and monitor supplies and commodities based on guest requests.
• Update the availability of items in the PMS.
• Follow emergency and security procedures.
• Perform administrative tasks, coordinate housekeeping office activities, and maintain filing systems.
• Handle keys according to procedures.
• Read and update logbooks.
• Update guest history in the PMS.
• Maintain cleanliness and orderliness of equipment and areas as per the Housekeeping Operations Manual.
• Carry out special projects as assigned.
• Attend daily briefing with the Housekeeping team.
• Coordinate with other departments based on guest and operational needs.
• Notify department heads of any issues that are delayed or unresolved.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

Referrals can increase your chances of interviewing at Accor by 2x.

Get notified about new Housekeeping Supervisor jobs in Hail Region .

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

About Us

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

As a Housekeeping Coordinator, you will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms and public areas meet the resort's high standards of cleanliness and luxury. This role involves coordinating room assignments, managing housekeeping staff, and maintaining efficient communication between departments.

Key Areas of Responsibilities

• Room Coordination: Oversee room assignments and ensure timely and efficient cleaning of guest rooms and public areas.
• Inventory Management: Monitor and manage inventory levels of cleaning supplies and amenities, placing orders as necessary and ensuring proper stock levels.
• Guest Requests: Handle and prioritize guest requests related to housekeeping services, ensuring prompt and satisfactory resolution.
• Communication: Maintain effective communication with front desk and maintenance teams to address guest needs and resolve any issues promptly.
• Training: Provide training to new and existing staff on cleaning procedures, safety protocols, and customer service standards.
• Reporting: Prepare and submit reports on housekeeping operations, including room status, staff performance, and any operational issues.
• Compliance: Ensure compliance with health, safety, and sanitation regulations, as well as resort policies and procedures.
• Problem Resolution: Address and resolve any issues or complaints related to housekeeping services in a professional manner.

Building Successful Relationships:

• Housekeeping Staff: Foster a positive working environment and provide support and guidance to team members.
• Front Desk Team: Collaborate closely with the front desk to ensure seamless coordination of room assignments and guest requests.
• Maintenance Department: Work with the maintenance team to address any issues related to room conditions or repairs.
• Guests: Interact with guests to address any housekeeping-related concerns and ensure their needs are met.
• Management: Provide regular updates to management on departmental operations, including staffing, inventory, and guest feedback.

Qualification Standards:

• Education: High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
• Experience: Minimum of three two years of experience in housekeeping or a related role, with at least one year in a supervisory or coordinating position in a luxury hospitality setting.
• Certifications: Certification in hospitality management or related areas is a plus.
• Grooming: All staff members must maintain a neat, well-groomed appearance (specific standards will be provided).

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries Hospitality

Referrals increase your chances of interviewing at Red Sea Global Hospitality by 2x

Get notified about new Housekeeping Supervisor jobs in Tabuk, Saudi Arabia .

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Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. 1. 1. To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
      2. To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
      3. To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
      4. To ensure the up keeping of all the front of the house, including the hotel entrance.
      5. To ensure the up keeping of all the designated back of the house areas.
      6. To check regularly the night shift for cleaning.
      7. To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
      8. To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
      9. To deal with different suppliers and contractors.
      10. To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.
      11. To implement housekeeping related HACCP procedures.
      12. To be involved in sustainable development and to apply energy and waste management.
      13. To monitor cost control and to suggest saving programs.
      14. To ensure all linen and uniform management and handling procedures are respected.
      15. To implement Focus and other financial procedures.
      16. To supervise and control Lost and Found, maintain records and mail packages to clients.
      17. To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
      18. To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
      19. To liaise with the Front Office on the scheduling of rooms for maintenance programs.
      20. To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.
      21. To daily review the Night Audit reports related to the Housekeeping.
      22. To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
      23. To ensure a proper coverage and supervision of the Housekeeping sections at all times.
      24. To set performance targets for all associates and constantly monitor and increase staff productivity.
      25. To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
      26. To ensure the strict control of room keys and section keys.
      27. To implement and follow up daily check lists.
      28. To prepare forecasts and statistics.
      29. To respect schedules, terms and deadlines as agreed with the Management.
      30. To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
      31. To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
      32. To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.
      33. To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
      34. To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
      35. To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
      36. To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
      37. To ensure that all guests enjoy their stay being offered the finest personal service.
      38. To escort the guests rather than pointing out directions.
      39. To ensure that the privacy of the guests and the confidentiality of the information is respected.
      40. To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
      41. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
      42. To call the DOR or the RM for advice in serious cases or if an approval is required.
      43. To be fully aware of and to report all guest comments or complaints.
      44. To ensure that Guest History records are accurately followed-up.
      45. To ensure a proper use of the telephone etiquette as per Risos standards.
      46. To interview potential candidates and to assist in new employees integration in liaison with the HR Department.
      47. To create an atmosphere of high morale and a happy working relationship among the staff.
      48. To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.
      49. To be involved in staff retention and satisfaction.
      50. To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.

Other Duties

1. 1. 1. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
      2. To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. To ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
      3. To ensure that all employees provide a friendly, courteous and professional service at all times.
      4. To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
      5. To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
      6. To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
      7. To ensure that you and all the employees read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the procedures relating to Fire, Hygiene, Health and Safety.
      8. To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
      9. To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
      10. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
      11. To attend training and meetings as and when required.
      12. To conduct and/or contribute to regular Departmental Communication Meetings.
      13. To ensure rosters are posted and timesheets submitted on time.
      14. To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
      15. To undertake duties of the Duty Manager as dictated by the Hotel’s Duty Managers Roster.

Additional Information

Diploma or degree in vocational hospitality, 8– 10 years experience in 4-5 star Hotel

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

1. Attend to and handle all guest requests received for internal services, according to hotel standards and procedures.
2. Answer and handle calls, wake-up calls, and messages, using proper telephone etiquette and Rixos standards.
3. Ensure all guests enjoy their stay by offering the finest personal service.
4. Respect guest privacy and maintain confidentiality of information.
5. Report any guest comments or complaints.
6. Set up inventory and monitor supplies and other commodities upon guest requests.
7. Update the availability of items in the PMS.
8. Be aware of and follow emergency and security procedures.
9. Perform administrative tasks, coordinate with housekeeping, and maintain filing.
10. Respect key handling procedures.
11. Read and update logbooks regularly.
12. Update guest history in the PMS.
13. Keep all equipment clean, areas tidy, and well-maintained according to the Housekeeping Operations Manual.
14. Carry out special projects as assigned.
15. Attend daily line-up briefings with the Housekeeping team.
16. Coordinate with all departments based on guest and operational needs.
17. Inform relevant department heads if a matter is delayed or unresolved.

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Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in:

• Electrical, Electromechanical and Civil Engineering Construction

• Manufacturing and Marketing Electrical Construction Products

Our Main Divisions:

The Housekeeping Foreman is responsible for supervising and coordinating the housekeeping team to ensure a clean, organized, and well-maintained environment within company facilities. This role involves overseeing daily housekeeping operations, managing staff schedules, ensuring adherence to cleanliness standards, and implementing safety protocols.

• Supervise housekeeping staff and ensure all assigned tasks are completed efficiently.
• Develop and maintain housekeeping schedules to meet operational needs.
• Conduct regular inspections to ensure cleanliness and hygiene standards are met.
• Oversee the inventory and procurement of cleaning supplies and equipment.
• Train and mentor housekeeping personnel on best practices and safety procedures.
• Coordinate with other departments to ensure seamless facility maintenance.
• Address housekeeping-related issues and resolve them promptly.
• Maintain records of cleaning activities and staff attendance.
• Enforce health and safety regulations within the housekeeping team.

Experience: Minimum of 4-5 years of housekeeping experience, with 2 years in a supervisory role.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Knowledge of cleaning techniques, equipment, and materials.
• Ability to multitask and prioritize workloads effectively.

Established in 2000 in Turkey, Rixos pioneers the 'All Inclusive, All Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• To oversee the housekeeping operations, including the laundry and the internal communication center, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the turn down service.
• To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
• To ensure the upkeep of all the front of the house, including the hotel entrance.
• To ensure the upkeep of all the designated back of the house areas.
• To check regularly the night shift for cleaning.
• To ensure appropriate stock level for the smooth run of the housekeeping and laundry operations and to approve requisitions accordingly.
• To ensure that the inventories of linen, uniforms, and other applicable items are done and recorded as scheduled.
• To deal with different suppliers and contractors.
• To overlook the pest control service and jointly with the stewarding manager and chief engineer to establish the pest control schedules.
• To implement housekeeping related HACCP procedures.
• To be involved in sustainable development and to apply energy and waste management.
• To monitor cost control and to suggest saving programs.
• To ensure all linen and uniform management and handling procedures are respected.
• To implement focus and other financial procedures.
• To supervise and control lost and found, maintain records and mail packages to clients.
• To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
• To make regular room and public area inspections with the engineering department on deviation from standard set-ups and maintenance. To follow up on the out of order and out of service rooms.
• To liaise with the front office on the scheduling of rooms for maintenance programs.
• To ensure a close coordination with the front office, engineering, food and beverage as well as the guest relation regarding usual and unusual guest requests.
• To daily review the night audit reports related to the housekeeping.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure a proper coverage and supervision of the housekeeping sections at all times.
• To set performance targets for all associates and constantly monitor and increase staff productivity.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To implement and follow up daily check lists.
• To prepare forecasts and statistics.
• To respect schedules, terms and deadlines as agreed with the management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct a daily line up briefing with the housekeeping and laundry supervisors to recapitulate tasks and activity.
• To share daily activity highlights with the director of rooms, including internal and external guest opportunities.
• To assist the director of rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
• To be an ambassador of the housekeeping and of the hotel, in and outside the workplace.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the management when dealing with guest complaints or if a member of the housekeeping team is facing difficulties that he or she cannot solve on their own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the director of rooms or the revenue manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that guest history records are accurately followed-up.
• To ensure a proper use of the telephone etiquette as per Rixos standards.
• To interview potential candidates and to assist in new employees integration in liaison with the HR department.
• To create an atmosphere of high morale and a happy working relationship among the staff.
• To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.
• To be involved in staff retention and satisfaction.
• To ensure trainings and regular refresher courses are conducted and attended as scheduled.

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
• To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. To ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the hotel and department operations manual.
• To ensure that the department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
• To ensure that you and all the employees read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the procedures relating to fire, hygiene, health and safety.
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• To conduct and/or contribute to regular departmental communication meetings.
• To ensure rosters are posted and timesheets submitted on time.
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
• To undertake duties of the duty manager as dictated by the hotel's duty managers roster.

• Diploma or degree in vocational hospitality, 8-10 years experience in 4-5 star hotel.

Join to apply for the Housekeeping Manager role at Hyde Johannesburg Rosebank

Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Oversee Housekeeping operations, including Laundry and Internal Communication Center, ensuring hotel standards and procedures are followed.
2. Ensure all rooms are prepared and inspected as per standards and guest requests, including Turn Down service.
3. Maintain flower decorations in rooms and public areas according to standards.
4. Ensure the upkeep of all front of house areas, including hotel entrance.
5. Ensure the upkeep of designated back of house areas.
6. Regularly check the night shift for cleaning quality.
7. Maintain appropriate stock levels for Housekeeping and Laundry operations, approving requisitions.
8. Manage inventories of linen, uniforms, and other items, recording as scheduled.
9. Deal with suppliers and contractors.
10. Oversee Pest Control services, coordinating schedules with Stewarding and Engineering.
11. Implement housekeeping-related HACCP procedures.
12. Participate in sustainable development initiatives, applying energy and waste management.
13. Monitor cost control and suggest savings programs.
14. Manage linen and uniform handling procedures.
15. Implement financial procedures like Focus.
16. Supervise Lost and Found, maintain records, and handle mail/packages.
17. Be aware of VIP guests and inspect VIP rooms.
18. Conduct regular inspections with Engineering on deviations from standards and maintenance issues.
19. Coordinate with Front Office on room maintenance scheduling.
20. Collaborate with departments on guest requests and issues.
21. Review Night Audit reports related to Housekeeping daily.
22. Assist in operations, monitor dysfunctions, and suggest improvements.
23. Ensure proper coverage and supervision of Housekeeping staff at all times.
24. Set and monitor staff performance targets, increasing productivity.
25. Ensure proper use of equipment and property management systems.
26. Control room and section keys security.
27. Follow daily checklists, prepare forecasts, and compile statistics.
28. Respect schedules, deadlines, and administrative procedures.
29. Promote internal activities and ensure staff are updated on news and changes.
30. Conduct daily briefings and share activity highlights with the Director of Rooms.
31. Assist the Director of Rooms and act as a representative when needed.
32. Promote loyalty programs and build guest relationships.
33. Represent the hotel and ensure guests' privacy and confidentiality.
34. Handle guest complaints professionally, escalating when necessary.
35. Maintain accurate Guest History records.
36. Follow telephone etiquette standards.
37. Participate in recruiting, onboarding, and staff evaluations.
38. Foster high morale and team cohesion.
39. Ensure staff training and development.

Other Duties

1. Support team welfare, safety, and development, encouraging good relationships.
2. Ensure punctuality, proper uniform, personal hygiene, and professional service from staff.
3. Supervise staff performance, training, and adherence to standards.
4. Control departmental budget and expenses.
5. Ensure compliance with hotel policies, local legislation, and safety procedures.
6. Respond flexibly to industry, company, or hotel changes, including redeployment.
7. Attend training, meetings, and contribute to communication initiatives.
8. Manage staff rosters and timesheets timely.
9. Ensure fair treatment and adherence to employment terms and policies.
10. Undertake duties of Duty Manager as scheduled.

Additional Information

Diploma or degree in hospitality, with 8–10 years of experience in a 4-5 star hotel.

• To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
• To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
• To ensure the up keeping of all the front of the house, including the hotel entrance.
• To ensure the up keeping of all the designated back of the house areas.
• To check regularly the night shift for cleaning.
• To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
• To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
• To deal with different suppliers and contractors.
• To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.
• To implement housekeeping related HACCP procedures.
• To be involved in sustainable development and to apply energy and waste management.
• To monitor cost control and to suggest saving programs.
• To ensure all linen and uniform management and handling procedures are respected.
• To implement Focus and other financial procedures.
• To supervise and control Lost and Found, maintain records and mail packages to clients.
• To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
• To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
• To liaise with the Front Office on the scheduling of rooms for maintenance programs.
• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.
• To daily review the Night Audit reports related to the Housekeeping.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure a proper coverage and supervision of the Housekeeping sections at all times.
• To set performance targets for all associates and constantly monitor and increase staff productivity.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To implement and follow up daily check lists.
• To prepare forecasts and statistics.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.
• To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
• To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
• To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the DOR or the RM for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that Guest History records are accurately followed-up.
• To ensure a proper use of the telephone etiquette as per Risos standards.
• To interview potential candidates and to assist in new employees integration in liaison with the HR Department.
• To create an atmosphere of high morale and a happy working relationship among the staff.
• To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.
• To be involved in staff retention and satisfaction.
• To ensure trainings and regular refresher courses are conducted and attended as scheduled.

Other Duties

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
• To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. To ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.

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