114 Housekeeping Staff jobs in Saudi Arabia

Housekeeping room attendant role at Four Seasons Hotels & Resorts, Saudi Arabia.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Cleans guest rooms to exacting standards.

• Has a set number of rooms to clean during a shift.


• Removes dirty towels and sheets and replaces them with clean ones from the Linen Closet.


• Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure.


• Makes bed.


• Vacuums carpet and cleans marble and tile areas.


• Removes room service trays, dishes, and carts to service landings.


• Restocks used amenities such as shampoo, lotions, cotton balls, stationery, and pens.


• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.


• Works harmoniously and professionally with co-workers and supervisors.

• Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

• This job description is intended to illustrate the main duties and responsibilities of the job. It is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

• Not Applicable

• Full-time

• Project Management, Sales, and Customer Service

• Travel Arrangements and Hospitality

Join to apply for the Housekeeping Coordinator role at Accor .

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities with luxurious stays, culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property offers a unique experience inspired by local culture, global influences, and Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Attend to and handle all guest requests for internal services according to hotel standards and procedures.
• Answer and manage calls, wake-up calls, and messages, using proper telephone etiquette and Rixos standards.
• Ensure guests enjoy their stay with the best personal service.
• Respect guest privacy and confidentiality of information.
• Report any guest comments or complaints.
• Set up inventory and monitor supplies and commodities based on guest requests.
• Update the availability of items in the PMS.
• Follow emergency and security procedures.
• Perform administrative tasks, coordinate housekeeping office activities, and maintain filing systems.
• Handle keys according to procedures.
• Read and update logbooks.
• Update guest history in the PMS.
• Maintain cleanliness and orderliness of equipment and areas as per the Housekeeping Operations Manual.
• Carry out special projects as assigned.
• Attend daily briefing with the Housekeeping team.
• Coordinate with other departments based on guest and operational needs.
• Notify department heads of any issues that are delayed or unresolved.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

Referrals can increase your chances of interviewing at Accor by 2x.

Get notified about new Housekeeping Supervisor jobs in Hail Region .

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

1. Attend to and handle all guest requests received for internal services, according to hotel standards and procedures.
2. Answer and handle calls, wake-up calls, and messages, using proper telephone etiquette and Rixos standards.
3. Ensure all guests enjoy their stay by offering the finest personal service.
4. Respect guest privacy and maintain confidentiality of information.
5. Report any guest comments or complaints.
6. Set up inventory and monitor supplies and other commodities upon guest requests.
7. Update the availability of items in the PMS.
8. Be aware of and follow emergency and security procedures.
9. Perform administrative tasks, coordinate with housekeeping, and maintain filing.
10. Respect key handling procedures.
11. Read and update logbooks regularly.
12. Update guest history in the PMS.
13. Keep all equipment clean, areas tidy, and well-maintained according to the Housekeeping Operations Manual.
14. Carry out special projects as assigned.
15. Attend daily line-up briefings with the Housekeeping team.
16. Coordinate with all departments based on guest and operational needs.
17. Inform relevant department heads if a matter is delayed or unresolved.

Established in 2000 in Turkey, Rixos pioneers the 'All Inclusive, All Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• To oversee the housekeeping operations, including the laundry and the internal communication center, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the turn down service.
• To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
• To ensure the upkeep of all the front of the house, including the hotel entrance.
• To ensure the upkeep of all the designated back of the house areas.
• To check regularly the night shift for cleaning.
• To ensure appropriate stock level for the smooth run of the housekeeping and laundry operations and to approve requisitions accordingly.
• To ensure that the inventories of linen, uniforms, and other applicable items are done and recorded as scheduled.
• To deal with different suppliers and contractors.
• To overlook the pest control service and jointly with the stewarding manager and chief engineer to establish the pest control schedules.
• To implement housekeeping related HACCP procedures.
• To be involved in sustainable development and to apply energy and waste management.
• To monitor cost control and to suggest saving programs.
• To ensure all linen and uniform management and handling procedures are respected.
• To implement focus and other financial procedures.
• To supervise and control lost and found, maintain records and mail packages to clients.
• To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
• To make regular room and public area inspections with the engineering department on deviation from standard set-ups and maintenance. To follow up on the out of order and out of service rooms.
• To liaise with the front office on the scheduling of rooms for maintenance programs.
• To ensure a close coordination with the front office, engineering, food and beverage as well as the guest relation regarding usual and unusual guest requests.
• To daily review the night audit reports related to the housekeeping.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure a proper coverage and supervision of the housekeeping sections at all times.
• To set performance targets for all associates and constantly monitor and increase staff productivity.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To implement and follow up daily check lists.
• To prepare forecasts and statistics.
• To respect schedules, terms and deadlines as agreed with the management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct a daily line up briefing with the housekeeping and laundry supervisors to recapitulate tasks and activity.
• To share daily activity highlights with the director of rooms, including internal and external guest opportunities.
• To assist the director of rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
• To be an ambassador of the housekeeping and of the hotel, in and outside the workplace.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the management when dealing with guest complaints or if a member of the housekeeping team is facing difficulties that he or she cannot solve on their own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the director of rooms or the revenue manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that guest history records are accurately followed-up.
• To ensure a proper use of the telephone etiquette as per Rixos standards.
• To interview potential candidates and to assist in new employees integration in liaison with the HR department.
• To create an atmosphere of high morale and a happy working relationship among the staff.
• To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.
• To be involved in staff retention and satisfaction.
• To ensure trainings and regular refresher courses are conducted and attended as scheduled.

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
• To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. To ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the hotel and department operations manual.
• To ensure that the department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
• To ensure that you and all the employees read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the procedures relating to fire, hygiene, health and safety.
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• To conduct and/or contribute to regular departmental communication meetings.
• To ensure rosters are posted and timesheets submitted on time.
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
• To undertake duties of the duty manager as dictated by the hotel's duty managers roster.

• Diploma or degree in vocational hospitality, 8-10 years experience in 4-5 star hotel.

Join to apply for the Housekeeping Manager role at Hyde Johannesburg Rosebank

Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Oversee Housekeeping operations, including Laundry and Internal Communication Center, ensuring hotel standards and procedures are followed.
2. Ensure all rooms are prepared and inspected as per standards and guest requests, including Turn Down service.
3. Maintain flower decorations in rooms and public areas according to standards.
4. Ensure the upkeep of all front of house areas, including hotel entrance.
5. Ensure the upkeep of designated back of house areas.
6. Regularly check the night shift for cleaning quality.
7. Maintain appropriate stock levels for Housekeeping and Laundry operations, approving requisitions.
8. Manage inventories of linen, uniforms, and other items, recording as scheduled.
9. Deal with suppliers and contractors.
10. Oversee Pest Control services, coordinating schedules with Stewarding and Engineering.
11. Implement housekeeping-related HACCP procedures.
12. Participate in sustainable development initiatives, applying energy and waste management.
13. Monitor cost control and suggest savings programs.
14. Manage linen and uniform handling procedures.
15. Implement financial procedures like Focus.
16. Supervise Lost and Found, maintain records, and handle mail/packages.
17. Be aware of VIP guests and inspect VIP rooms.
18. Conduct regular inspections with Engineering on deviations from standards and maintenance issues.
19. Coordinate with Front Office on room maintenance scheduling.
20. Collaborate with departments on guest requests and issues.
21. Review Night Audit reports related to Housekeeping daily.
22. Assist in operations, monitor dysfunctions, and suggest improvements.
23. Ensure proper coverage and supervision of Housekeeping staff at all times.
24. Set and monitor staff performance targets, increasing productivity.
25. Ensure proper use of equipment and property management systems.
26. Control room and section keys security.
27. Follow daily checklists, prepare forecasts, and compile statistics.
28. Respect schedules, deadlines, and administrative procedures.
29. Promote internal activities and ensure staff are updated on news and changes.
30. Conduct daily briefings and share activity highlights with the Director of Rooms.
31. Assist the Director of Rooms and act as a representative when needed.
32. Promote loyalty programs and build guest relationships.
33. Represent the hotel and ensure guests' privacy and confidentiality.
34. Handle guest complaints professionally, escalating when necessary.
35. Maintain accurate Guest History records.
36. Follow telephone etiquette standards.
37. Participate in recruiting, onboarding, and staff evaluations.
38. Foster high morale and team cohesion.
39. Ensure staff training and development.

Other Duties

1. Support team welfare, safety, and development, encouraging good relationships.
2. Ensure punctuality, proper uniform, personal hygiene, and professional service from staff.
3. Supervise staff performance, training, and adherence to standards.
4. Control departmental budget and expenses.
5. Ensure compliance with hotel policies, local legislation, and safety procedures.
6. Respond flexibly to industry, company, or hotel changes, including redeployment.
7. Attend training, meetings, and contribute to communication initiatives.
8. Manage staff rosters and timesheets timely.
9. Ensure fair treatment and adherence to employment terms and policies.
10. Undertake duties of Duty Manager as scheduled.

Additional Information

Diploma or degree in hospitality, with 8–10 years of experience in a 4-5 star hotel.

• To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
• To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
• To ensure the up keeping of all the front of the house, including the hotel entrance.
• To ensure the up keeping of all the designated back of the house areas.
• To check regularly the night shift for cleaning.
• To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
• To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
• To deal with different suppliers and contractors.
• To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.
• To implement housekeeping related HACCP procedures.
• To be involved in sustainable development and to apply energy and waste management.
• To monitor cost control and to suggest saving programs.
• To ensure all linen and uniform management and handling procedures are respected.
• To implement Focus and other financial procedures.
• To supervise and control Lost and Found, maintain records and mail packages to clients.
• To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
• To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
• To liaise with the Front Office on the scheduling of rooms for maintenance programs.
• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.
• To daily review the Night Audit reports related to the Housekeeping.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure a proper coverage and supervision of the Housekeeping sections at all times.
• To set performance targets for all associates and constantly monitor and increase staff productivity.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To implement and follow up daily check lists.
• To prepare forecasts and statistics.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.
• To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
• To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
• To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the DOR or the RM for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that Guest History records are accurately followed-up.
• To ensure a proper use of the telephone etiquette as per Risos standards.
• To interview potential candidates and to assist in new employees integration in liaison with the HR Department.
• To create an atmosphere of high morale and a happy working relationship among the staff.
• To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.
• To be involved in staff retention and satisfaction.
• To ensure trainings and regular refresher courses are conducted and attended as scheduled.

Other Duties

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
• To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. To ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.

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Join to apply for the Housekeeping Manager role at Hyde Johannesburg Rosebank

Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Oversee Housekeeping operations, including Laundry and Internal Communication Center, ensuring hotel standards and procedures are followed.
2. Ensure all rooms are prepared and inspected as per standards and guest requests, including Turn Down service.
3. Maintain flower decorations in rooms and public areas according to standards.
4. Ensure the upkeep of all front of house areas, including hotel entrance.
5. Ensure the upkeep of designated back of house areas.
6. Regularly check the night shift for cleaning quality.
7. Maintain appropriate stock levels for Housekeeping and Laundry operations, approving requisitions.
8. Manage inventories of linen, uniforms, and other items, recording as scheduled.
9. Deal with suppliers and contractors.
10. Oversee Pest Control services, coordinating schedules with Stewarding and Engineering.
11. Implement housekeeping-related HACCP procedures.
12. Participate in sustainable development initiatives, applying energy and waste management.
13. Monitor cost control and suggest savings programs.
14. Manage linen and uniform handling procedures.
15. Implement financial procedures like Focus.
16. Supervise Lost and Found, maintain records, and handle mail/packages.
17. Be aware of VIP guests and inspect VIP rooms.
18. Conduct regular inspections with Engineering on deviations from standards and maintenance issues.
19. Coordinate with Front Office on room maintenance scheduling.
20. Collaborate with departments on guest requests and issues.
21. Review Night Audit reports related to Housekeeping daily.
22. Assist in operations, monitor dysfunctions, and suggest improvements.
23. Ensure proper coverage and supervision of Housekeeping staff at all times.
24. Set and monitor staff performance targets, increasing productivity.
25. Ensure proper use of equipment and property management systems.
26. Control room and section keys security.
27. Follow daily checklists, prepare forecasts, and compile statistics.
28. Respect schedules, deadlines, and administrative procedures.
29. Promote internal activities and ensure staff are updated on news and changes.
30. Conduct daily briefings and share activity highlights with the Director of Rooms.
31. Assist the Director of Rooms and act as a representative when needed.
32. Promote loyalty programs and build guest relationships.
33. Represent the hotel and ensure guests' privacy and confidentiality.
34. Handle guest complaints professionally, escalating when necessary.
35. Maintain accurate Guest History records.
36. Follow telephone etiquette standards.
37. Participate in recruiting, onboarding, and staff evaluations.
38. Foster high morale and team cohesion.
39. Ensure staff training and development.

Other Duties

1. Support team welfare, safety, and development, encouraging good relationships.
2. Ensure punctuality, proper uniform, personal hygiene, and professional service from staff.
3. Supervise staff performance, training, and adherence to standards.
4. Control departmental budget and expenses.
5. Ensure compliance with hotel policies, local legislation, and safety procedures.
6. Respond flexibly to industry, company, or hotel changes, including redeployment.
7. Attend training, meetings, and contribute to communication initiatives.
8. Manage staff rosters and timesheets timely.
9. Ensure fair treatment and adherence to employment terms and policies.
10. Undertake duties of Duty Manager as scheduled.

Additional Information

Diploma or degree in hospitality, with 8–10 years of experience in a 4-5 star hotel.

Get AI-powered advice on this job and more exclusive features.

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
• To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
• To ensure the up keeping of all the front of the house, including the hotel entrance.
• To ensure the up keeping of all the designated back of the house areas.
• To check regularly the night shift for cleaning.
• To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
• To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
• To deal with different suppliers and contractors.
• To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.
• To implement housekeeping related HACCP procedures.
• To be involved in sustainable development and to apply energy and waste management.
• To monitor cost control and to suggest saving programs.
• To ensure all linen and uniform management and handling procedures are respected.
• To implement Focus and other financial procedures.
• To supervise and control Lost and Found, maintain records and mail packages to clients.
• To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
• To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
• To liaise with the Front Office on the scheduling of rooms for maintenance programs.
• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.
• To daily review the Night Audit reports related to the Housekeeping.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure a proper coverage and supervision of the Housekeeping sections at all times.
• To set performance targets for all associates and constantly monitor and increase staff productivity.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To implement and follow up daily check lists.
• To prepare forecasts and statistics.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.
• To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
• To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
• To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the DOR or the RM for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that Guest History records are accurately followed-up.
• To ensure a proper use of the telephone etiquette as per Risos standards.
• To interview potential candidates and to assist in new employees integration in liaison with the HR Department.
• To create an atmosphere of high morale and a happy working relationship among the staff.
• To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.
• To be involved in staff retention and satisfaction.
• To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
  

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
• To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. To ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all employees provide a friendly, courteous and professional service at all times.
• To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
• To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
• To ensure that you and all the employees read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• To conduct and/or contribute to regular Departmental Communication Meetings.
• To ensure rosters are posted and timesheets submitted on time.
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
• To undertake duties of the Duty Manager as dictated by the Hotel’s Duty Managers Roster.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Rixos Hotels by 2x

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Overview

Housekeeping Manager role at Raffles Hotels & Resorts in Mecca, Makkah, Saudi Arabia.

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. The hotel offers 219 suites and duplex villas with views of Masjid Al Haram and the Holy Ka’aba, featuring outlets for local and international cuisine, a spa, fitness center, and meeting spaces.

• Consistently offer professional, friendly and engaging service
• Lead and manage the day-to-day operation of the department and ensure service standards are followed
• Address guest concerns and react quickly, logging and notifying proper departments as required
• Conduct regularly scheduled departmental meetings
• Manage the departmental budget in a fiscally responsible manner
• Oversee the recruitment and training of all Housekeeping Colleagues
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

• Previous leadership experience required
• Computer literate in Microsoft Windows applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are a worldwide leader; we welcome you as you are and offer opportunities for growth and development within Accor’s brands and portfolio.

By joining Accor, every chapter of your story is yours to write. Discover the life that awaits you at Accor. For more information, visit the careers site.

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