61 Hotel Operations jobs in Saudi Arabia

• Maximizes occupancy and average rate at all time.
• Closely coordinates room availability with the Director of Sales.
• Maintains a good relationship with travel agents and tour operators.
• Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
• Answers inquiries pertaining to hotel policies and services.
• Handles guest complaints professionally.
• Arranges for special services.
• Ensures high standards of service at all time.
• Maintains good relationship with guests and staff.
• Reviews arrival lists and pre-set the VIP guests with GM and EAM.
• Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Prepares reports as required.
• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
• Analyzes revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
• Ensures daily manager log-book is maintained.
• Reviews VIP and arrival lists.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
• Develops employee recognition programs for his/her operating areas.
• Complies with company policies and standards.
• Ensures a high quality of secretarial service at the Business Center.
• To be familiar with emergency procedures of the hotel.
• Performs other duties as assigned by supervisor.
• Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.
  
  

• Acknowledges and screens daily work schedule.
• Conducts daily briefing and de-briefing to heads of concerned sections.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Establishes two-way communication with related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Completes the profit and capital expenditure budget effectively and timely.
• Identifies and solves problems in a professional manner.
  
  

• Knows and understands the job description of all positions in his/her department and beware of others.
• Knows and understands policies relating to his/her department and others.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.
  
  

• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promote the hotel’s image and cooperation to improve community relationship.
  
  

• Coaches and counsels all staff when applicable.
• Evaluate objectively the performance of staff in his/her responsibilities.
• Provides training to all staff in his/her department regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better manager at all times.
  
  

• Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered.
• Directs and supervises activities of the departments concurred
• Coordinates with other managers to ensure smooth operations and all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important
• Individual in the community in promoting the hotel.
• To be able to communicate with guests effectively and efficiently.
  
  

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
• Knowledgeable in Front Office Operations.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

• Maximizes occupancy and average rate at all time.
• Closely coordinates room availability with the Director of Sales.
• Maintains a good relationship with travel agents and tour operators.
• Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
• Answers inquiries pertaining to hotel policies and services.
• Handles guest complaints professionally.
• Arranges for special services.
• Ensures high standards of service at all time.
• Maintains good relationship with guests and staff.
• Reviews arrival lists and pre-set the VIP guests with GM and EAM.
• Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Prepares reports as required.
• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
• Analyzes revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
• Ensures daily manager log-book is maintained.
• Reviews VIP and arrival lists.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
• Develops employee recognition programs for his/her operating areas.
• Complies with company policies and standards.
• Ensures a high quality of secretarial service at the Business Center.
• To be familiar with emergency procedures of the hotel.
• Performs other duties as assigned by supervisor.
• Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.
  
  

• Acknowledges and screens daily work schedule.
• Conducts daily briefing and de-briefing to heads of concerned sections.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Establishes two-way communication with related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Completes the profit and capital expenditure budget effectively and timely.
• Identifies and solves problems in a professional manner.
  
  

• Knows and understands the job description of all positions in his/her department and beware of others.
• Knows and understands policies relating to his/her department and others.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.
  
  

• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promote the hotel’s image and cooperation to improve community relationship.
  
  

• Coaches and counsels all staff when applicable.
• Evaluate objectively the performance of staff in his/her responsibilities.
• Provides training to all staff in his/her department regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better manager at all times.
  
  

• Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered.
• Directs and supervises activities of the departments concurred
• Coordinates with other managers to ensure smooth operations and all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important
• Individual in the community in promoting the hotel.
• To be able to communicate with guests effectively and efficiently.
  
  

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
• Knowledgeable in Front Office Operations.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

Front Office SupervisorDepartment: Front OfficeReports to: General Manager or AccountantNationality: IndianRequirementsMinimum 5 years experience in front office and 2 years in a similar position at a 4 or5 star hotel.Hotel School degree or similar bachelor degree.Effective communication skills to liaise with the guests and other departments.Confident writing emails and work with numbers.Good operational computer skills and property management systems. Knowledge of the hospitality industry and the importance of being customer-focused. Team leadership, training and delegation skills.Fluent in English. Overall ObjectivesTo be responsible for the entire front office at our hotel. Giving the best first impression andlast impression of our guests. Helpful and knowledgable to provide the guests the help andservice they require. Improve the standard operating procedures when necessary and trainthe people with less experience.Key ResponsibilitiesConfirm and follow up on reservations.Check in and check out guests.Verifying and collecting payments.Room allocation.Train front office employees.Night financial audit.Handling guest requests and complaints.Manage the drivers / chauffeurs.To work very closely with other Supervisor or Department Heads related to alldepartments in the hotel, such as Maintenance Manager, Housekeeping ManagerExecutive Chef and Finance Manager. 1) Basic Salary 2) Overtime when required 3) Basic hours are 8 hours per day, 6 days a week 4) Medical insurance 5) End of Service Benefit as per Saudi law 6) 21 days paid holiday per year during the first five years. After five years this will become 30 days paid leave. Total maximum leave per year 40 days. 7) Housing on premises including furniture, linen, electricity, water, internet. 8) Uniform provided 8) Catering, 3 meals per day 9) One return flight back home per year 10) Two year contract and when both parties agree we can extend this. 11) Government related cost

Educational Details: Bachelor degree

City: Al Jubail

State: Al Jawf

Postal Code: 54321

Recruiter: nidhi Chakhaiyar - +91 92657 23772

Qualifications: Bachelor degree

Experience: 5-10 year

Salary: 1000

Industry: Hotel Industry

Openings: 1

Key Responsibilities
Confirm and follow up on reservations.
Check in and check out guests.
Verifying and collecting payments.
Room allocation.
Train front office employees.
Night financial audit.
Handling guest requests and complaints.
Manage the drivers / chauffeurs.
To work very closely with other Supervisor or Department Heads related to all
departments in the hotel, such as Maintenance Manager, Housekeeping Manager
Executive Chef and Finance Manager.

To be responsible for the entire front office at our hotel. Giving the best first impression and
last impression of our guests. Helpful and knowledgable to provide the guests the help and
service they require. Improve the standard operating procedures when necessary and train
the people with less experience.

Requirements
Minimum 5 years experience in front office and 2 years in a similar position at a 4 or
5 star hotel.

Effective communication skills to liaise with the guests and other departments.
Confident writing emails and work with numbers.
Good operational computer skills and property management systems.

Knowledge of the hospitality industry and the importance of being customer-
focused.

Team leadership, training and delegation skills.
Fluent in English.

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on taking the lead during an emergency or crisis

● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Must speak fluent English

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Join to apply for the Front Office Manager role at IHG Hotels & Resorts

Join to apply for the Front Office Manager role at IHG Hotels & Resorts

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
  
  

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x

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• Coordinate and manage billing processes, including the preparation and reconciliation of invoices
• Assist in tracking payments, processing transactions, and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings, meal allocations and checks.
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support, including greeting visitors, answering phones, and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed
  
  

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment
• Strong understanding of billing, invoicing, and general financial procedures
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
• Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
• High attention to detail, accuracy, and organizational skills
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure
• Professional appearance and demeanor with a customer-first mindset
• Flexibility to work varied shifts, including weekends and holidays, as needed

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The Front Office Manager is responsible for supervising the Front Office operation and collaborating with other departments and the HODs to ensure smooth guest service at the desk (check-in & check-out, guest reservation, hospitality, as well as all services provided by the Front Office Department). Additionally, he is responsible for the Front Office staff, Guest Relations, and bellboys.

Responsibilities

- Managing the check-in and check-out procedures.

- Organizing the schedule and vacation plans for employees.

- Managing all the functions of the front office staff.

- Supervising the hospitality functions (buses, transit, etc.).

- Enforcing hotel standards and policies.

- Responsible for the introduction of new employees and developing the orientation programs.

- Responsible for the neat appearance of employees, with particular attention to uniforms and name tags.

- Reviewing staff qualifications on a regular basis.

- Checking all reports (Manager report, H.K. report, etc.).

- In charge of ensuring that administrative tasks at the Front Office run smoothly by providing guidance to staff and sharing necessary procedures.

- Responsible for impeccable guest reception, supervising the check-in of groups, and consistently caring for the well-being of customers. Check all arrivals and their rooms.

- Caring for the special preferences of MIPs (Most Important Persons), ensuring they receive special attention and that executive guests are taken care of by the Guest Relations Manager, Duty Manager, or Front Office Manager.

- Checking all guest arrivals (rates, specials, etc.).

- Must have full knowledge of rates, rate codes, offers, season periods, hotel promotions, and special agreements with companies.

- Having a complete knowledge of the market and the type of business the hotel is targeting, and coordinating with the sales department.

- Supervising all Front Office staff and ensuring their cleanliness, appearance, and good conduct at all times.

- Focusing on check-in and check-out procedures and communicating with hotel guests if they experience any issues.

- Must have good knowledge of room operations and descriptions of rooms.

- Must have full knowledge of hotel facilities, their opening and closing times, and the services provided in each.

- Must have knowledge of Saudi Arabia as a country and Makkah as a city.

- Must have full knowledge of reservations, sales, and marketing.

- Must check with the cooperation report, identify discrepancies, and investigate why they occurred.

- Must control stock inventory.

- Must control room status closely and check room rates, including controlling suite upgrades.

- Must control the bulletin board on a daily basis, adding any new information for the staff.

- Controlling the housekeeping report and identifying any discrepancies.

- Must ensure that all guest comments, complaints, pending work, etc., are addressed.

- Controlling the card machine (issuing keys or changes must be as per OSM).

- Solve guest complaints efficiently to ensure full guest satisfaction and ensure guest comments are positive and meet the highest standards.

- Ensure the lobby is clean (follow-up with bellboys).

- Ensure there is always a sufficient amount of cash and change available.

- Ensure the cleanliness and neatness of the Front Office desk area and the back office.

- Perform any reasonable requests as directed by management.

Qualifications

• Bachelor's Degree
• Minimum of 3 years of experience as a Front Office Manager or Reception Manager
• Skilled in manpower management and team leadership
• Experience in managing front office budget and operations
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Strong strategy and planning skills
• Proficient in monitoring KPIs and improving performance
• Proficiency in English (oral and written)
• Familiar with Opera Cloud/Wyndham systems

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Public Relations, Customer Service, and Management
• Industries Hotels and Motels

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Hotel: Al Ahsa (HOFHA), Al Malik Khaled Street, P.O. Box 5399, 31982

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on taking the lead during an emergency or crisis

● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Must speak fluent English

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

●Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

●Engaging with guests to build personal relationships and remedy any complaints

●Conducting regular front office inspections to ensure we’re making the right first impression

●Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

●Training team members on PBX procedures and taking the lead during an emergency or crisis

●Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

●Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

●3 years of Front Office/Guest Service experience including management experience

●Must speak fluent English

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.