78 Helpdesk Management jobs in Saudi Arabia

Overview

The Associate Director will be responsible for developing, leading and executing a structured scenario planning and training program, as part of a training maturity plan that moves through phases including workshops, tabletop and functional exercises and involves multiple internal and external stakeholders.

• Establish and maintain key internal and external stakeholder relationships.
• Prepare workshop, tabletop and functional exercises documentation.
• Prepare Scenario Playbooks (response guidelines).
• Coordinate and facilitate scenario workshops, tabletop and live-play exercises.
• Validate operational and technical requirements for escalation and reporting.
• Validate operational command & control response structures.

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The Associate Director, will be responsible for developing, leading and executing a structured scenario planning and training program, as part of a training maturity plan that moves through phases including workshops, tabletop and functional exercises and involves multiple internal and external stakeholders.

• Establish and maintain key internal and external stakeholder relationships.
• Prepare workshop, tabletop and functional exercises documentation.
• Prepare Scenario Playbooks (response guidelines).
• Coordinate and facilitate scenario workshops, tabletop and live-play exercises.
• Validate operational and technical requirements for escalation and reporting.
• Validate operational command & control response structures.
  
  
  

• At least 15 years of progressive work experience in emergency management, ideally gained in a government setting.
• Minimum 10+ Years experience as a senior officer / manager within civil emergency services, authorities or military.
• Extensive experience in planning, coordinating and directing functional and tabletop training exercises for major multi-agency incidents.
• Experience of collaborating with stakeholders from government and non-government agencies including the validation of operational and technical requirements.
• Development of command-and-control response structures applicable for government and emergency service responder agencies.
• Experience of working in the GCC.
• Extensive experience of operating at a strategic (Gold), tactical (Silver), Operational (Bronze) levels for large scale events, city emergency management, major sporting events and / or large corporate or regulatory bodies.
• Extensive experience in leading post exercise structured debriefs for internal and external stakeholders, identifying lessons learned and consolidating gathered information into an appropriate post exercise report (in accordance, for example with the UK National Occupation Standards (NOS) SFJCCAE3 or with similar internationally recognised standards).
  
  
  

• ISO 22361 Crisis Management Guideline
• ISO 22336 Guidelines for Resilience Policy and Strategy.
• UK National Occupation Standards (NOS) LSIFL308 v2 - Develop training sessions or similar.
• Gold-Silver-Bronze crisis & incident command system
• Interoperability methodology known as Joint Emergency Services Interoperability Principles (JESIP).
• Disaster Management Cycle.
• Integrated Emergency Management (IEM).
  
  
  

• Degree and / or professional qualification in Emergency, Incident, Crisis and / or Disaster Management
• ICL 4 Strategic (Gold) Incident Command Management Qualified or equivalent
• Certificate of the Business Continuity Institute (CBCI)

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Other
• Industries Business Consulting and Services

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The Associate Director will be responsible for developing, leading and executing a structured scenario planning and training program, as part of a training maturity plan that moves through phases including workshops, tabletop and functional exercises and involves multiple internal and external stakeholders.

• Establish and maintain key internal and external stakeholder relationships.
• Prepare workshop, tabletop and functional exercises documentation.
• Prepare Scenario Playbooks (response guidelines).
• Coordinate and facilitate scenario workshops, tabletop and live-play exercises.
• Validate operational and technical requirements for escalation and reporting.
• Validate operational command & control response structures.

• Minimum 8+ years of experience in IT Service Management, with mandatory banking industry experience.
• Proven track record in managing high-impact incidents and conducting detailed RCAs.
• Solid understanding of ITIL framework, especially Incident, Problem, and Change Management.
• Experience using ITSM tools such as ServiceNow, Remedy, BMC, or equivalent.
• Ability to work in a 24/7 service environment and manage on-call support when needed.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation/Intermediate/Expert Certification.
• Experience in core banking systems, digital banking platforms, or payment gateways.
• Familiarity with regulatory requirements and cybersecurity incident handling in the BFSI domain.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.

AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal team and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.

What We Need From You

• 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

It Would Be Nice If You Had

• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
• Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

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Cybersecurity Content Writer

Junior Technical Support Engineer (fresh graduate)

About Uplift

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

Our client, a diversified holding company based in Riyadh, is seeking an experienced Technical Support Engineer. The company operates across multiple industries and is now strengthening its presence in the construction and machinery rental sector.

Location: Riyadh, Kingdom of Saudi Arabia.

Reports To: Technical Support Manager or Deputy CEO.

Provide specialized technical and operational support for subsurface irrigation control products and systems. Ensure optimal product performance, troubleshoot technical issues, and contribute to product development and improvement according to best engineering practices.

• Deliver comprehensive technical support to internal and external customers on device usage and maintenance.
• Monitor maintenance activities, promptly resolve technical faults, and ensure effective troubleshooting.
• Oversee quality control processes during manufacturing and operational phases.
• Train staff and end-users on device operation and maintenance procedures.
• Prepare and update technical documentation, manuals, and guidelines.
• Collaborate closely with manufacturing, quality assurance, sales, and marketing teams to meet product and market requirements.
• Analyze technical problems and propose solutions to enhance product quality and operational efficiency.
• Prepare and develop technical proposals and presentations for clients, working alongside sales and marketing teams.
• Participate in the ongoing development and enhancement of existing products in coordination with R&D teams.

• Bachelors degree in Mechatronics, Electronics, Mechanical Engineering, or a related engineering discipline.
• Minimum of 5 years experience in technical support or applied engineering, preferably within control systems or industrial products.
• Strong knowledge of electronic and mechanical control systems.
• Excellent problem-solving and technical communication skills.
• Proficient in spoken and written English.
• Detail-oriented with a high degree of accuracy.
• Quick learner with adaptability to new technologies.
• Strong organizational and time management skills.
• Proactive, able to work under pressure.
• Excellent communication skills and ability to collaborate within a multidisciplinary team.

At Uplift, we are committed to fair and equal experience for all employees and applicants, supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each persons qualifications and performance.

We are passionate about uplifting people's lives and fostering an inclusive environment where everyone is valued, regardless of race, religion, color, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, or disability. At Uplift, everyone is welcome.

Overview

Job Overview: Hiring highly motivated and technically skilled Technical Support Manager & Sales professional to join our growing Battery Energy Storage Systems (BESS) division in BYD.

Location: Poland, Germany, Netherlands, Spain, Italy and UK.

• Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
• Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
• Assist in the design and integration of BESS with transmission lines and grid infrastructure.
• Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
• Deliver technical presentations and product demonstrations to clients and internal teams.
• Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
• Familiarize with bidding procedures and technical solutions.

• Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
• 3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
• Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
• Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
• Willingness to travel for client meetings and project site visits.

Preferred Skills:

• Familiarity with renewable energy markets (solar, wind) and their integration with BESS.

Location: Saudi Arabia — Riyadh, Jouf, Bisha, Dawadmi, Rabigh

• Customer Interface and Communication: Maintain effective communication with customers, promptly responding to inquiries about products and after-sales service to ensure customer satisfaction.
• Manage the after-sales operations of energy storage sites, monitor, and optimize the performance of field operations.
• Problem Solving and Coordination: Identify and assess on-site project issues, coordinate resources to resolve problems swiftly and efficiently.
• Ensure Compliance with After-sales Terms: Ensure compliance with after-sales contract terms between the company and customers, improving service quality.
• Project Evaluation and Support: Assist in evaluating after-sales contract terms for new projects, support the delivery and execution of new projects, and ensure smooth after-sales handover.
• Customer Satisfaction Improvement: Increase overall customer satisfaction through regular follow-ups and continuous communication.

• Education Requirements: Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
• Experience Requirements: At least 3 years of experience in project management or after-sales management, preferably with a background in energy storage or the power industry. Experience working in multinational and cross-cultural environments, with preference for those familiar with local energy storage and power markets.
• Language Requirements: Working proficiency in English.
• Skills Requirements: Strong project management skills, familiar with after-sales management processes and tools, capable of handling multiple projects simultaneously. Excellent communication skills, able to effectively coordinate between customers and internal teams. Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
• Certification Requirements: SCE or other related certifications are preferred.
• Other Requirements: Willingness to travel frequently and flexibility to adapt to various working environments.

Competitive salary and benefits package, including but not limited to: medical insurance, annual leave, and transportation and accommodation allowance. Opportunities for career development and regular training to support individual skill enhancement and professional growth.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.