93 Help Desk Positions jobs in Saudi Arabia

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Position Information

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

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Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

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Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.
  
  

Qualifications

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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Riyadh, Riyadh, Saudi Arabia 17 hours ago

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Email Support Specialist (M365, Microsoft Exchange) Technical Support Professional - M365 Security

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Overview:
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

**Responsibilities**:
Qualifications:
**_

**_

**EOE/M/F/Vet/Disabled

**ABOUT TEMENOS**

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
Temenos enables growth for two-thirds of the world’s top 1,000 banks and 70+ challenger banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

**THE ROLE**

**OPPORTUNITIES**
- You will understand the Client’s technical and business requirements and in case of a Change Requests, refer to the Business requirement Document (BRD) by analysing the Functional and Technical Specifications.
- You will be responsible for functional and technical analysis of Product specific features in Triple A Plus Product (Proprietary Software).
- You will be responsible for technical analysis of the performance problems in Sybase relational database management system in improving performance of the system.
- You will be responsible for analysis of Client version Sybase procedures, Java source codes for proposing work around and temporary fixes to Clients.
- You will be involved in, in-depth analysis of available features in our proprietary software “Triple A Plus” (Proprietary Private Wealth Management Software of Temenos).
- You will, whenever required, organise meetings with our customers (Fortnightly / Monthly / Adhoc) for providing updates to their logged problems with Temenos.
- You will resolve the Priority1 issues logged by our Client as per the time duration agreed in Service level Agreements.
- You will provide software solutions / training for issues reported by client on day-to-day to their problems.
- You will enhance system performance when required proactively by proposing solutions.
- You will work along with client closely, to monitor and troubleshoot any inconsistencies getting reported on the Triple A Plus product on daily basis.
- You will design and develop software automation tool / Utilities for correcting inconsistent data in Triple A Plus database tables.

**SKILLS**
- You should have about 1+ years’ experience in customer support.
- You should have fluent English and Arabic would be nice to have.
- You should have good verbal and written communication as well as the ability to present information to an audience.
- You should become and remain proficient in all programs necessary to successfully perform the duties and responsibilities for this role.
- You should have a high proficiency in all Microsoft Office Products.
- You should have knowledge and experience on T24 Core Banking or a similar banking platform.
- You should have experience in Databases as Oracle and MS-SQL.
- You should have experience with Operating systems such as Unix, Linux, MS Windows Server.
- You should have experience with Programing Languages and Webservers such as Java and jBoss.

**VALUES**
- ** Care** about customer satisfaction and resolving technical issues timeously.
- ** Commit** to a fast turnaround time in solving technical customer problems.
- ** Collaborate** with your team and your clients.
- ** Challenge** yourself to constantly improve on SLA’s.

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- esolve 2nd3rd level site support issues including second-level troubleshooting connectivity, mobile devices, hardware, and software issues T
- roubleshoot corporate equipment connecting to the LAN and WAN including VPN and remote users P
- erform user administration duties T
- ravel to job sites and offices 3
- 5 years of experience as a Site Support Analyst or 2-3 years of hands-on experience working with end-user desktop support role M
- icrosoft operating system Knowledge M
- icrosoft Windows Servers Knowledge P
- erform tasks utilizing AD R
- emote Desktop support R
- esponsible to set a plan and commence a new officesite setup and decommissioning W
- eb-based ticketing systems (basic knowledge), logging customer/employee queries A
- dvanced printer / peripheral device troubleshooting I
- nstall, modify, and repair computer hardware and software T
- CP/IP, DNS, and DHCP knowledge S
- et up workstations with computers and necessary peripheral devices (routers, printers, etc.) C
- heck computer hardware (HDD, mouse, keyboards, etc.) to ensure the functionality I
- nstall and configure appropriate software and functions according to specifications D
- evelop and maintain local networks in ways that optimize performance P
- rovide orientation and guidance to users on how to operate new software and computer equipment P
- erform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) I
- dentify computer or network equipment shortages and place orders

P
- roven experience as a S**ite Support Analyst o**r relevant position D
- egree in Computer Science, engineering, or relevant field G
- ood diagnostic and problem-solving skills G
- ood communication ability 3
- 5 years of experience as an IT Support Analyst N
- ative language and intermediate level in English I
- n-depth understanding of diverse computer systems and networks G
- ood knowledge of internet security and data privacy principles C
- ertification as IT Analyst will be an advantage (eg. CompTIA A+, NET+, Microsoft Certified IT Professional, Azure Fundamentals)

H

ill International, with more than 3,200 professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, dispute resolution, advisory, facilities management, and other consulting services to clients in a variety of market sectors. E

H

ill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.

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**ill International is an Equal Opportunity Employer/Minority/Female/Veteran/Disabled N**

ote : T_

**How often can you say that your daily work is making a major impact on the world?**

Welcome to Opinno, a place where future leaders are not just made, but crafted for meaningful impact**. **Opinno is more than just a stepping stone in your career—it's an accelerated pathway designed to cultivate your potential and propel you into leadership roles that matter.

Our Opinners are talented and multi-faceted individuals that collaborate to strategize and create industry-defining change by leveraging innovation and excellence.

Join us to embark on a transformative journey that shapes not just your career, but the future!

We are looking for a **Business, Human Resources or Admin graduate** with a passion for innovation and the entrepreneurial ecosystem to join us as an **Business Support Analyst**,** based in Riyadh with a flexible and remote working setup, that will eventually became an hybrid working model.

**What you'll do in a nutshell**
- **Administrative Management**: Oversee and manage day-to-day administrative tasks to ensure smooth operations within the organization.
- **Coordination with Local Accountants**: Liaise with local accountants to maintain accurate financial records and ensure compliance with financial regulations.
- **Government Procedures**: Handle various government-related procedures, ensuring all organizational activities are in line with legal requirements.
- **Talent Acquisition and Management**: Responsible for the selection of personnel, managing talent, and ensuring the right fit for the organization's needs.
- **Document Translation (Arabic - English)**: Translate documents from Arabic to English and vice versa, ensuring accuracy and maintaining the integrity of the original content.
- **Document Preparation and Management**:Assist in the creation, formatting, and editing of documents such as proposals, presentations, reports, and contracts. Ensure that all documents adhere to company standards and client requirements.

**What you'll bring**
- **Advanced English & Arabic Proficiency**: Must have a high level of proficiency, capable of conducting business and professional communications effectively, as the role involves translation and communication in these languages.
- **Educational Background**: A bachelor's degree in Business Administration, Finance, Human Resources, or a related field is preferred.
- **Experience in Administrative Roles**: Prior experience in administrative or related roles is advantageous, demonstrating familiarity with office management procedures and basic accounting principles.
- **Strong Organizational Skills**: Ability to organize, multitask, prioritize, and work under pressure.
- **Interpersonal Skills**: Excellent communication and interpersonal skills to interact effectively with team members, management, and external partners.
- **Computer Literacy**: Proficiency in MS Office and familiarity with administrative software.
- **Cultural Awareness**: Understanding of cultural nuances in both Arabic and English-speaking contexts, aiding effective communication and translation.
- **Analytical Abilities**: Strong analytical skills, especially if aiming to progress to a consulting team analyst role, with the ability to interpret and analyze data effectively.

**The Opinno Experience**
- Great work environment: informal, collaborative and agile
- 30 days of annual leave plus relevant local/national festivities
- Flexible working schedule
- Remote working setup, that will eventually became an hybrid working model
- Opportunities for training and development
- Competitive salary package

At Opinno, we understand that true innovation is deeply intertwined with diversity and inclusivity. Rooted in our core values is a firm commitment to building inclusive and welcoming communities, where individual differences are not only recognized but celebrated. Our global reach allows us to connect with people from every walk of life, ensuring that every unique perspective contributes to our collective drive for innovation.

In embracing diversity, we advance together, cultivating innovation and fostering an environment where everyone can thrive.

**Responsibilities**
- T24 Production Issues Analysis
- T24 Local code Analysis related to production issues and fixes.
- T24 Production Issues co-ordination
- Parameterization, correction routine validation
- Track Production issues and address issues
- Log Analysis for the production issues
- OFS processing, on demand

**Technical Skills**
- Strong understanding of T24 AA
- Strong knowledge of Arrangement, Lending.
- Must have T24 AA Technical knowledge, Must be good in Temenos enterprise framework
- Ability to coordinate with multiple vendors to take the issues to closure
- Must have 9+ years of Temenos Core Banking experience with production support experience.
- Strong knowledge in Unix, T24 development.
- Islamic lending knowledge is Plus
- T24 parameterization, local code analysis and routine development knowledge.

**Additional requirements**
- Good analytical and problem solving skills
- Excellent in communication
- Must be flexible to work in shifts
- Flexible to travel and work from client location

**Job Details**:
/Contract

Location: Riyadh, Saudi Arabia

Salary: Not Disclosed

Experience: 8

Education: Not Disclosed

Join to apply for the Eagle Performance/Data Management Support Analyst role at Jobs via eFinancialCareers

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Join to apply for the Eagle Performance/Data Management Support Analyst role at Jobs via eFinancialCareers

Job Summary:

We are looking for a detail-oriented and technically skilled

Job Summary:

We are looking for a detail-oriented and technically skilled Eagle Performance/Data Management Support Analyst to join our team. The ideal candidate will have hands-on experience supporting Eagle Performance and Eagle Data Management (DataMart/Datamanager) platforms, with a strong understanding of performance measurement, data workflows, and issue resolution in financial services environments.

Key Responsibilities:

• Provide daily operational support for Eagle Performance and Data Management systems.
• Monitor and troubleshoot data loads, performance calculation processes, and reporting workflows.
• Collaborate with business users to resolve data quality issues and ensure timely delivery of performance data.
• Maintain and enhance data integration processes, including ingestion, validation, and transformation.
• Support system upgrades, patches, and configuration changes.
• Document support procedures, issue resolutions, and system configurations.
  
  
  

Qualifications:

• 8+ years of experience with Eagle Performance and/or Eagle Data Management platforms.
• Strong understanding of performance measurement concepts (e.g., TWR, IRR, attribution).
• Experience with data integration, ETL processes, and financial data modeling.
• Familiarity with SQL and scripting for data analysis and troubleshooting.
• Excellent analytical and communication skills.
  
  
  

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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Data Governance & Data Management Consultant/ Manager (Informatica Solutions) - 6-Month Engagement Business Analyst - Graduate Development Program Data Center Security Manager (Saudi National Only), Infrastructure Physical Security Senior Technical Writer & Business Analyst - Riyadh

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Join to apply for the Service Desk Analyst role at Emdad By Elm

Join to apply for the Service Desk Analyst role at Emdad By Elm

A Service Desk Analyst plays a critical role in any organization, acting as the front-line support for all IT-related queries and issues.

Responsibilities

• Provide first-level technical support to end-users via phone, email or in-person
• Troubleshoot hardware and software issues, network connectivity problems and peripheral equipment malfunctions
• Log all incidents and service requests in the service desk system and ensure timely closure of tickets
• Escalate complex incidents or requests to senior team members or other teams as required
• Evaluate and prioritize incidents based on impact and urgency, and take necessary actions to meet established service level agreements (SLAs)
• Install, configure and maintain hardware and software systems as required
• Create and maintain documentation related to service desk procedures, troubleshooting guides and end-user training manuals
• Participate in service desk projects and initiatives as required
• Provide end-user training on basic technology use and best practices

Qualifications

• Diploma degree in Computer or related field or equivalent work experience
• Minimum of 2 years of experience in a service desk or technical support role
• Excellent troubleshooting and problem-solving skills
• Strong customer service orientation and interpersonal skills
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications
• Knowledge of virtualized environments such as VMware or Microsoft Hyper-V
• Experience with Active Directory and Exchange
• Preferably with data analysis experience

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology and Analyst

Industries

• Software Development and Information Services

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