25 Head Of Technology jobs in Saudi Arabia

About CXKSA

CXKSA is a leading company in the field of customer experience in Saudi Arabia, driving transformation, innovation, and excellence across public and private sectors.

As part of our strategic growth, we are seeking a dynamic and experienced Head of Technology to lead our tech operations and drive digital excellence.

Role Summary

As the Head of Technology, you will be responsible for overseeing and scaling CXKSA’s technology infrastructure, platforms, and solutions.

You will lead a small team of developers, vendors, and technical partners to deliver robust digital products, manage cloud infrastructure (mainly Google Cloud), ensure database reliability, and support the overall CX technology strategy.

Key Responsibilities

• Lead the design, development, and deployment of web applications, APIs, and CX-related platforms.
• Manage cloud infrastructure with a focus on Google Cloud Platform (GCP) for scalability, reliability, and security.
• Oversee database management, data modelling, and optimization (SQL and NoSQL systems).
• Collaborate with cross-functional teams (CX, Marketing, Business) to align technology with business objectives.
• Manage external vendors and software development partners to ensure timely and high-quality delivery.
• Develop and maintain DevOps and infrastructure processes, including CI / CD pipelines and security protocols.
• Ensure platform performance, uptime, and data security.
• Lead technical innovation to continuously improve CXKSA’s digital assets and tech offerings.
• Establish coding and architecture standards for future scalability.
• Support technology needs for events, training programs, certifications, and awards platforms.

Preferred Skills

• Strong problem-solving and critical-thinking skills.
• Excellent leadership and communication skills.
• Agile project management and sprint planning experience.
• Ability to manage multiple projects simultaneously.
• Strong documentation and reporting skills.

Requirements

• Minimum 5 years of professional experience in
• Software Development (Full Stack preferred)
• Web Development (Front-end and back-end)
• Database Management (e.g., MySQL, PostgreSQL, Firebase, MongoDB)
• Cloud Infrastructure, especially Google Cloud Platform (GCP)
• Strong understanding of system architecture, microservices, and cloud-based deployments.
• Experience with containerization (Docker, Rubbernecks) is a plus.
• Familiarity with CX tools, analytics platforms, or CRM systems is an advantage.

Benefits

• Competitive salary based on experience.
• Flexible work environment.
• Opportunity to work on high-impact CX transformation projects.
• Exposure to industry leaders and international partners in the CX domain.
• Growth opportunities in a rapidly expanding organization.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

Overview

We are seeking the Head of Technology to lead the technology organization for a fintech-focused venture. This strategic role will oversee software engineering, architecture, DevOps, and infrastructure , ensuring compliance with SAMA regulations and alignment with innovation and growth objectives. The ideal candidate will bring 10+ years of technology leadership experience , a proven track record in fintech or regulated industries , and the ability to scale high-performing tech teams while driving secure, user-centric digital solutions .

• Lead the technology organization including software development, architecture, DevOps, and infrastructure.
• Define and execute the technology strategy and roadmap in line with business innovation goals.
• Ensure compliance with SAMA regulations, cybersecurity frameworks, and data protection standards .
• Oversee system architecture, technical design, and code quality for scalable, resilient solutions.
• Manage the end-to-end technology lifecycle – planning, development, deployment, and support.
• Partner with business, compliance, and product leaders to deliver secure, user-centric solutions.
• Drive adoption of modern fintech technologies : APIs, microservices, AI, open banking, cloud.
• Establish best practices in testing, QA, DevOps, and monitoring for system reliability.
• Champion agile methodologies (Scrum/Kanban) for efficiency and adaptability.
• Mentor and grow the technology team, fostering innovation, accountability, and continuous improvement .
• Act as a strategic advisor to executive leadership, translating emerging tech into competitive advantage.

• 10+ years of technology leadership experience in fintech or regulated industries.
• Demonstrated ability to scale high-performing tech teams and deliver secure, user-centric digital solutions .
• Experience ensuring compliance with financial regulations (e.g., SAMA) , cybersecurity frameworks, and data protection standards.
• Strong collaboration with business, compliance, and product leaders to align tech strategy with business goals.
• Proven track record in software engineering, architecture, DevOps, and infrastructure leadership.

Job Summary

We are seeking a Head of Technology to lead the technology organization for a fintech-focused venture. This strategic role will oversee software engineering, architecture, DevOps, and infrastructure , ensuring compliance with SAMA regulations and alignment with innovation and growth objectives. The ideal candidate will bring 10+ years of technology leadership experience , a proven track record in fintech or regulated industries , and the ability to scale high-performing tech teams while driving secure, user-centric digital solutions .

• Lead the technology organization including software development, architecture, DevOps, and infrastructure.
• Define and execute the technology strategy and roadmap in line with business innovation goals.
• Ensure compliance with SAMA regulations, cybersecurity frameworks, and data protection standards .
• Oversee system architecture, technical design, and code quality for scalable, resilient solutions.
• Manage the end-to-end technology lifecycle – planning, development, deployment, and support.
• Partner with business, compliance, and product leaders to deliver secure, user-centric solutions.
• Drive adoption of modern fintech technologies : APIs, microservices, AI, open banking, cloud.
• Establish best practices in testing, QA, DevOps, and monitoring for system reliability.
• Champion agile methodologies (Scrum/Kanban) for efficiency and adaptability.
• Mentor and grow the technology team, fostering innovation, accountability, and continuous improvement .
• Act as a strategic advisor to executive leadership, translating emerging tech into competitive advantage.

• 10+ years of technology leadership experience, with at least 5 years in senior leadership roles (software engineering, fintech, or banking).
• Bachelor’s degree in Computer Science, Engineering, or IT (Master’s preferred ).
• Strong expertise in software engineering, system architecture, DevOps, and IT governance .
• Proven success in leading technology teams in fintech, banking, or other regulated industries.
• Deep knowledge of SAMA regulations, cybersecurity, and data protection laws .
• Hands-on experience with cloud infrastructure, APIs, and digital platforms .
• Exceptional leadership and communication skills , with the ability to influence executive decisions.
• High integrity, resilience , and ability to thrive in fast-paced, regulated environments .

Responsibilities

• Overseeing all IT operations infrastructure.
• Developing, implementing, and evaluating IT projects in line with organizational objectives.
• Liaising with other departments to determine and address their IT needs and requirements.
• Purchase efficient and cost effective technological equipment and software
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Managing and supervising employees in the IT department.
• Ensuring the maintenance of current projects and technology systems.
• Identifying vulnerabilities, the need for upgrades, and opportunities for improvement.
• Proposing strategic solutions and recommending new systems and software.
• Preparing financial budgets and performance reports.
• Building and maintaining relationships with external advisors and vendors.
• Ensuring reported issues are resolved in a timely manner.

Qualifications

• BSc/BA in computer science, engineering or relevant field; MSc/MA will be a plus.
• 10+ Years of experience in the IT field.
• Proven experience as IT head or a similar role (Preferably in the Retail field).
• Experience in analysis, implementation and evaluation of IT systems (specifically oracle) and their specifications.
• Excellent organizational and leadership skills
• Outstanding communication abilities

Overview

The Head of IT leads CNTXT’s corporate IT function, ensuring that all technology systems, infrastructure, security, and services support business operations and growth. This role is responsible for IT strategy, governance, operations, vendor management, cybersecurity, and the performance of the IT team. The position requires balancing day-to-day IT operations with long-term planning to maintain CNTXT’s position as a cloud-native, SaaS-first organization.

Strategic Leadership

• Define and implement CNTXT’s IT strategy aligned with business and digital transformation goals.
• Develop IT governance frameworks, security standards, and compliance policies.
• Drive automation and optimization of CNTXT’s SaaS portfolio to improve efficiency and reduce costs.
• Manage IT budgets, ensuring cost-effective procurement and lifecycle management of hardware, software, and SaaS platforms.

IT Operations & Infrastructure

• Lead IT operations, ensuring reliability of systems, networks, and collaboration tools.
• Oversee service desk operations, ticketing systems, and SLAs to ensure high-quality IT support.
• Manage onboarding and offboarding of employees, including account provisioning, hardware enablement, and access management.
• Supervise IT asset management, covering laptops, devices, licenses, WiFi, printers, and meeting room technologies.

Cybersecurity & Compliance

• Establish and lead CNTXT’s IT security program, including identity and access management, endpoint protection, and incident response.
• Ensure compliance with Saudi regulations, internal policies, and client security requirements.
• Lead IT audits and enforce ITIL-based service management practices.
• Build, manage, and mentor the IT team (technicians, operators, engineers).
• Define KPIs, career paths, and training plans for the team.
• Foster a culture of accountability, innovation, and continuous improvement.
• Collaborate with leadership and business units to ensure IT delivers measurable value.

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or related fields.
• Experience: 10+ years in IT leadership roles, with at least 5 years managing IT strategy, operations, and security.
• Certifications (preferred): ITIL, CISSP, CISM, Google Cloud, or other cloud-related certifications.
• Technical Knowledge:
• SaaS platforms (Google Workspace, Slack, GitHub, ClickUp, Identity & Access Management)
• Cloud-native IT environments and automation
• CI/CD and DevOps practices
• IT asset management, CMDB, and ticketing systems
• Skills: Strong leadership, vendor management, budgeting, and strategic planning. Excellent communication skills in English.
• Strategic thinker who can align IT with CNTXT’s corporate objectives.
• Proven ability to lead IT transformations and cloud adoption.
• Strong problem-solving and decision-making skills.
• Ability to influence at executive level and manage cross-functional stakeholders.

• Mid-Senior level

• Full-time

• Information Technology

Location: Riyadh, Riyadh, Saudi Arabia

About us: We are developing a new convenience grocery retail chain in Saudi Arabia as a joint venture with a leading regional retailer. With 10 pilot stores planned in 2025 & over 1,250 stores targeted by 2030, the model blends neighborhood retail with a digital layer — fresh-led, tech-enabled & built for scale.

Scope of role: As Head of IT, you will be fully accountable for defining & delivering the end-to-end technology strategy of the venture. This includes stabilizing the first wave of stores running on the partner’s pilot IT stack, owning the full transition to a fit-for-purpose, scalable IT architecture & leading all infrastructure, systems & data workstreams going forward. You’ll serve as the central point of coordination between business stakeholders, technology vendors & integration partners. This role blends high-level strategic architecture with hands-on program leadership.

• Own IT across all dimensions — pilot stability to long-term architecture
• Take over the live pilot IT environment, stabilizing operations & documenting learnings
• Lead the full transition away from partner systems toward standalone, scalable platforms
• Set IT direction across infrastructure, applications, data & integration layers
• Design & implement the target IT architecture
• Lead the definition of architecture across POS, ERP, WMS, OMS, loyalty, finance, analytics, middleware
• Develop current vs. future state system landscapes, integration models & rollout plans
• Define enterprise architecture principles aligned to business ambition & regulatory requirements
• Lead vendor engagement & tech stack selection
• Drive selection of best-fit solutions across domains considering local relevance, cost & scalability
• Manage implementation partners, contract terms & roadmap alignment
• Build IT team & delivery capability
• Lead transition from initial team (including managing handover from the junior IT manager currently supporting pilot rollout) to in-house IT function
• Establish foundational SOPs, documentation & training across tech touchpoints
• Coordinate cross-functional business enablement
• Ensure systems are designed around scalable business processes, not short-term workarounds
• Translate business process requirements into tech system design
• Partner with Ops, Commercial, Finance, Supply Chain & Marketing to ensure end-user readiness
• Lead internal onboarding to new tools, workflows & capabilities

• 6+ years in IT leadership roles across retail, QSR, FMCG or other distributed physical formats
• Strong track record owning multi-system tech architectures: POS, WMS, OMS, ERP, Loyalty, Middleware, etc.
• Demonstrated experience building greenfield IT environments & managing end-to-end transitions
• Experience working in high-growth, build-mode environments a strong plus
• Experience managing vendor RFPs, solution evaluations & contract negotiations
• Strong program management and stakeholder alignment skills
• Familiar with Saudi regulatory landscape incl. ZATCA, local hosting, data residency
• Background in IT consulting or architecture frameworks (TOGAF, etc.) preferred

• Architect & operator: Can design robust systems while driving execution & scale
• Strategic systems thinker: Sees the full picture across layers & translates business needs into architecture
• Pragmatic delivery focus: Able to prioritize MVP vs. future-ready and build in agile waves
• Cross-functional collaborator: Works seamlessly with tech & non-tech stakeholders
• Hands-on leader: Ready to get into the detail while setting long-term direction

• Relentlessly execution-driven, with ability to juggle multiple workflows
• Able to influence across partners, vendors, store staff & internal stakeholders

Job Purpose

To lead the design and delivery of scalable, cloud-native architectures and high-performing software engineering teams. This role is responsible for building customer-centric applications, with a strong focus on the retail and e-commerce sectors, by leveraging AWS services to develop resilient, secure, and highly available systems. The position combines engineering leadership with solution architecture, driving strategic decisions for cloud infrastructure, microservices, and mobile solutions to ensure innovative, reliable, and business-aligned technology outcomes.

Key Responsibilities:
Software Development & Delivery
• Lead end-to-end software development lifecycle for consumer-facing and internal platforms including mobile apps, APIs, and integrations.
• Manage a team of engineers and oversee the development, deployment, and release of apps on App Store and Google Play Store.
• Own the development roadmap and coordinate closely with crossfunctional teams (Product, QA, UX) to ensure timely and high-quality delivery.
• Implement and enforce engineering best practices (CI/CD, code reviews, Agile methodology).

Cloud & Solution Architecture
• Design scalable, secure, and cost-efficient cloud infrastructure using AWS services such as EC2, Lambda, API Gateway, S3, DynamoDB, RDS, and CloudWatch.
• Develop architectural blueprints and design documents for internal systems and customer-facing apps used by millions of users.
• Establish microservices and API-first architecture with high availability and failover strategies.
• Ensure seamless integration of third-party systems such as CRM, loyalty platforms, and payment gateways.
• Ensure real-time integration with retail ERP and other core enterprise systems through secure APIs and event-driven messaging, maintaining data consistency across the end-to-end commerce stack.
• Drive personalization and AI/ML initiatives by deploying recommendation engines and MLOps workflows on AWS to boost conversion and customer lifetime value.

DevOps & Infrastructure Management
• Oversee infrastructure automation using Terraform or similar IaC tools.
• Monitor system health, logs, and metrics to proactively identify performance bottlenecks or anomalies.
• Design disaster recovery plans and scaling strategies to support peak load events in retail and e-commerce.

Stakeholder Communication & Leadership
• Serve as the technical liaison between business leaders and engineering teams.
• Communicate technical concepts clearly to non-technical stakeholders, ensuring alignment on priorities and timelines.
• Coach and mentor engineers; drive career development and performance management within the team.
• Define and track KPIs related to delivery efficiency, system reliability, and user experience.
Cloud & Architecture Expertise (AWS-Focused )
• Expertise in AWS ecosystem: EC2, Lambda, CloudFormation/Terraform, RDS, DynamoDB, S3, Route 53, IAM, VPC, Auto Scaling, SNS, SQS.
• Strong understanding of serverless architecture and event-driven systems.
• Experience with container orchestration (ECS, EKS, Docker).
• Ability to architect for scalability, security, and fault tolerance across distributed systems.
Security & Compliance
• Ensure strict compliance with GDPR and PCI-DSS, and regional data-protection laws through privacy-by-design architecture, encryption, and continuous audit of all customer-data flows

Join to apply for the Software Development Manager.E - Commerce - Software Development 2 role at Panda Retail Company – Savola Group

Join to apply for the Software Development Manager.E - Commerce - Software Development 2 role at Panda Retail Company – Savola Group

Job Purpose

To lead the design and delivery of scalable, cloud-native architectures and high-performing software engineering teams. This role is responsible for building customer-centric applications, with a strong focus on the retail and e-commerce sectors, by leveraging AWS services to develop resilient, secure, and highly available systems. The position combines engineering leadership with solution architecture, driving strategic decisions for cloud infrastructure, microservices, and mobile solutions to ensure innovative, reliable, and business-aligned technology outcomes.

Job Description

Job Purpose

To lead the design and delivery of scalable, cloud-native architectures and high-performing software engineering teams. This role is responsible for building customer-centric applications, with a strong focus on the retail and e-commerce sectors, by leveraging AWS services to develop resilient, secure, and highly available systems. The position combines engineering leadership with solution architecture, driving strategic decisions for cloud infrastructure, microservices, and mobile solutions to ensure innovative, reliable, and business-aligned technology outcomes.

Key Responsibilities:

Software Development & Delivery

• Lead end-to-end software development lifecycle for consumer-facing and internal platforms including mobile apps, APIs, and integrations.
• Manage a team of engineers and oversee the development, deployment, and release of apps on App Store and Google Play Store.
• Own the development roadmap and coordinate closely with crossfunctional teams (Product, QA, UX) to ensure timely and high-quality delivery.
• Implement and enforce engineering best practices (CI/CD, code reviews, Agile methodology).
  
  

• Design scalable, secure, and cost-efficient cloud infrastructure using AWS services such as EC2, Lambda, API Gateway, S3, DynamoDB, RDS, and CloudWatch.
• Develop architectural blueprints and design documents for internal systems and customer-facing apps used by millions of users.
• Establish microservices and API-first architecture with high availability and failover strategies.
• Ensure seamless integration of third-party systems such as CRM, loyalty platforms, and payment gateways.
• Ensure real-time integration with retail ERP and other core enterprise systems through secure APIs and event-driven messaging, maintaining data consistency across the end-to-end commerce stack.
• Drive personalization and AI/ML initiatives by deploying recommendation engines and MLOps workflows on AWS to boost conversion and customer lifetime value.
  
  

• Oversee infrastructure automation using Terraform or similar IaC tools.
• Monitor system health, logs, and metrics to proactively identify performance bottlenecks or anomalies.
• Design disaster recovery plans and scaling strategies to support peak load events in retail and e-commerce.
  
  

• Serve as the technical liaison between business leaders and engineering teams.
• Communicate technical concepts clearly to non-technical stakeholders, ensuring alignment on priorities and timelines.
• Coach and mentor engineers; drive career development and performance management within the team.
• Define and track KPIs related to delivery efficiency, system reliability, and user experience.
  
  

• Expertise in AWS ecosystem: EC2, Lambda, CloudFormation/Terraform, RDS, DynamoDB, S3, Route 53, IAM, VPC, Auto Scaling, SNS, SQS.
• Strong understanding of serverless architecture and event-driven systems.
• Experience with container orchestration (ECS, EKS, Docker).
• Ability to architect for scalability, security, and fault tolerance across distributed systems.
  
  

• Ensure strict compliance with GDPR and PCI-DSS, and regional data-protection laws through privacy-by-design architecture, encryption, and continuous audit of all customer-data flows
  
  

• 10+ years of progressive experience in software development and architecture
  
  

• Proven team leadership and project delivery experience.
• Strong background in Java, JavaScript, APIs, microservices, and mobile
  
  

• Strong communication and stakeholder management skills.
• Agile / Scrum practitioner with hands-on DevOps experience.
  
  

• Experience in retail/e-commerce fulfillment systems (OMS, inventory, logistics).
• Working knowledge of Oracle or other CRM/Loyalty platforms.
• Familiarity with monitoring tools like CloudWatch, Sentry, Datadog, or equivalent

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Retail

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The Software Development Manager will play a pivotal role in leading our software development teams to deliver innovative and high-quality solutions for clients in the software and digital transformation sector. The ideal candidate will possess a robust technical background in backend technologies, exceptional leadership capabilities, and a proven track record of successfully managing complex software projects. This role demands strategic vision and the ability to drive teams towards achieving excellence in software development.

Key Responsibilities:

• Lead and mentor a team of software developers, promoting a culture of innovation, collaboration, and high performance.
• Oversee the full software development lifecycle, from requirements gathering to deployment and maintenance, ensuring timely and high-quality delivery of backend solutions.
• Implement Agile methodologies to enhance project efficiency and adaptability.
• Provide architectural guidance and best practices for backend systems, ensuring scalability, security, and performance.
• Stay abreast of industry trends and emerging technologies, integrating them into the development process as appropriate.
• Collaborate effectively with cross-functional teams, including product management, design, and quality assurance, to define project scope and deliverables.
• Continuously assess and improve backend development processes, tools, and methodologies to enhance team productivity and product quality.
• Oversee the planning, execution, and delivery of backend software projects, ensuring adherence to quality standards and timelines.
• Identify potential project risks and develop comprehensive mitigation strategies to ensure project success and client satisfaction.

• Bachelor’s degree in Computer Science, Software Engineering, or a related field; Master’s degree preferred.
• 10+ years of experience in software development, with a minimum of 5 years in a managerial or leadership role.
• Proficiency in programming languages such as Java, C#, .net, or JavaScript.
• Strong understanding of software development methodologies (Agile, Scrum, DevOps).
• Exceptional leadership, mentoring, and team-building skills.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Experience in the software and digital transformation industry, with a focus on delivering enterprise-level solutions.
• Familiarity with DevOps practices and tools (CI/CD, containerization, orchestration).
• Relevant certifications in project management (PMP, Scrum Master) or technology (AWS Certified Solutions Architect, etc.).