160 Hardware Specialist jobs in Saudi Arabia

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script:
  Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals:
  understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting:
  Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visitInterSystems.com .

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We are looking for a proactive, technically sound, and empathetic Technical Support Specialist to join our team. You will work closely with merchants for driving business with Tamara. Your role will be to re-engage these merchants, identify and solve their challenges, guide them through any integration steps, and ensure they are successfully onboarded to start doing business.

Your responsibilities

• Own and manage a portfolio of Small and Medium Enterprise (SME) merchants who are live but not transacting.
• Proactively reach out to merchants via phone, email, or chat to understand their experience, challenges, and needs.
• Identify technical or operational blockers preventing the merchant from going live or doing business.
• Troubleshoot integration or usage issues, and provide hands-on guidance or escalate to internal teams where needed.
• Assist merchants with integration APIs and systems: answer questions, validate implementation, test functionality.
• Serve as a technical and operational consultant, understanding their business workflows and offering practical solutions.
• Maintain clear and accurate records of merchant interactions and issue resolutions using tools like JIRA, Salesforce, Zendesk, Notion etc.
• Collaborate with internal product, engineering, and support teams to solve merchant pain points.
• Track patterns in merchant feedback to identify systemic issues or improvement opportunities.
• Ensure a smooth re-onboarding or reactivation experience, aiming for swift and successful merchant ramp-up.
• Deliver delightful customer service and ensure merchants feel supported and valued throughout the process.

Your expertise

• 1–2 years of experience in roles such as Customer Support, Technical Support, Merchant Success, or Account Management.
• Experience working with or supporting payments, Fintech, or E-commerce systems is a strong plus.
• Familiarity with REST APIs, JSON, and basic understanding of API architecture.
• Strong understanding of web, mobile apps, internet protocols, and technical troubleshooting.
• Comfortable using tools like Zendesk, Salesforce, JIRA, ServiceNow, or similar ticketing and CRM systems.
• Ability to analyze trends, flag issues proactively, and follow through on resolutions.
• Ability to manage multiple merchants and priorities at once with speed and accuracy.
• Strong communication skills — both technical and non-technical (Arabic & English)

All qualified individuals are encouraged to apply.

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We are looking for a proactive, technically sound, and empathetic Technical Support Specialist to join our team. You will work closely with merchants for driving business with Tamara. Your role will be to re-engage these merchants, identify and solve their challenges, guide them through any integration steps, and ensure they are successfully onboarded to start doing business.

Your responsibilities

• Own and manage a portfolio of Small and Medium Enterprise (SME) merchants who are live but not transacting.
• Proactively reach out to merchants via phone, email, or chat to understand their experience, challenges, and needs.
• Identify technical or operational blockers preventing the merchant from going live or doing business.
• Troubleshoot integration or usage issues, and provide hands-on guidance or escalate to internal teams where needed.
• Assist merchants with integration APIs and systems: answer questions, validate implementation, test functionality.
• Serve as a technical and operational consultant, understanding their business workflows and offering practical solutions.
• Maintain clear and accurate records of merchant interactions and issue resolutions using tools like JIRA, Salesforce, Zendesk, Notion etc.
• Collaborate with internal product, engineering, and support teams to solve merchant pain points.
• Track patterns in merchant feedback to identify systemic issues or improvement opportunities.
• Ensure a smooth re-onboarding or reactivation experience, aiming for swift and successful merchant ramp-up.
• Deliver delightful customer service and ensure merchants feel supported and valued throughout the process.

Your expertise

• 1–2 years of experience in roles such as Customer Support, Technical Support, Merchant Success, or Account Management.
• Experience working with or supporting payments, Fintech, or E-commerce systems is a strong plus.
• Familiarity with REST APIs, JSON, and basic understanding of API architecture.
• Strong understanding of web, mobile apps, internet protocols, and technical troubleshooting.
• Comfortable using tools like Zendesk, Salesforce, JIRA, ServiceNow, or similar ticketing and CRM systems.
• Ability to analyze trends, flag issues proactively, and follow through on resolutions.
• Ability to manage multiple merchants and priorities at once with speed and accuracy.
• Strong communication skills — both technical and non-technical (Arabic & English)

All qualified individuals are encouraged to apply.

Responsibilities and Duties

• Resolvetechnicalissuesandinquiriesescalatedprimarilyfromfirst-lineCustomerSupport,ensuringtimelyresolutionandminimaldisruptiontoend-users.
• SupporttheHISsolutionswithinourhospital'sHealthITapplications,includingtroubleshootinghardwareandsoftwareissues,optimizingsystemperformance,andensuringdataintegrity.
• Know-howofSQL,PL/SQL,andOracledatabaseunderstandingtowrite,modify,andtunequeriesfordataretrievalandmanipulation.
• Distilproblems/issuesdowntotheirindividualcomponentsandeffectivelyarticulatethemovariousaudiences,includingend-users,internaltechnicalteams.
• Participateinidentifyingthenewproductfeaturestomeettherelevantenduser'sbusinessneeds,collaboratingwithinternalteamstoensureaccuratedevelopmentandimplementation.
• Collaboratewiththeinternaltechnicalteamtoresolveissuesimpactingend-users,advocatingfortimelyresolutionsandeffectivecommunicationthroughouttheprocess.
• Participateintheprocessimprovementprojectsaimedatenhancingsupportedsolutions,streamliningworkflows,andimprovingend-userexperience.
• ProvidetechnicalsupporttoHISsystemusersviaticketingsystem,phone,andremoteaccess,demonstratingpatience,professionalism,andexpertise.
• Identifygapsinuserknowledgeandprovidesystemtrainingasappropriate,empoweringend-userstoeffectivelyutilizeHISfunctionalities.
• Providepersonalizedcoordinatedcare,andsupportforstaffandfamilies.
• Treatpeoplewithdignity,compassion,andrespect.

Bachelor'sdegreeinComputerScience,Engineering,SystemsAnalysis,HealthInformatics,HealthServices,orrelatedfield.

Minimumof2+yearsofexperienceintechnicalsupportroles,withafocusonHealthInformationSystems(HIS)isamust.

Analysis of repair operations KPIs.

1. Escalating General Technical Issues (GTI) for technical problems (IMEI writing, software, and Parts Lists issues) when needed to the supplier technical team.
2. Escalating product quality issues to Supplier Technical Support.
3. Providing technical assessments for Technicians and Customer Care teams.
4. Evaluating staff KPIs periodically (monthly, weekly).
5. Implementing operational audits.
6. Setting up and maintaining ESD procedures and conducting periodic audits.
7. Establishing and delivering technical training sessions.
8. Organizing Monthly Technical Quizzes, executing them, and collecting feedback.
9. Downloading the latest technical materials and distributing them to all service center staff.
10. Communicating repair instructions and precautions to relevant team members.
11. Preparing and conducting technical audits.
12. Supporting new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
13. Ensuring the implementation of Service Standard Operating Procedures across all service locations through audits, identifying operational challenges, and reporting findings for corrective actions.
14. Leading weekly and monthly assessments of technical team KPIs, identifying gaps, and recommending improvements.
15. Planning monthly and quarterly training programs to enhance team technical skills and service processes.
16. Developing and implementing vendor technical requirements for Service Authorization and Service Level Agreements to regulate relations with vendors.

Language Skills:

• Arabic - Native / Mother Tongue
• English - Very Good

Any

Any

Job Skills:

Technical expertise: Proven seniority in service repair, including customer management, maintenance, repair management, and KPI development and implementation.

Strong skills in initiative-taking, problem-solving, communication, and effective teamwork.

Excellent planning, organizing, analytical, and influencing skills, with strong oral and written communication abilities.

About The Company

Join to apply for the Senior HIS IT Technical Support Specialist role at Almoosa Health Group .

As a Health Information System (HIS) IT Technical Support Specialist, you will play a pivotal role in ensuring the seamless operation and optimal performance of our hospital's Health Information Systems (HIS). Your primary responsibility will be to resolve technical issues escalated from first-line End User, providing advanced technical assistance to end-users. You will collaborate with internal teams and stakeholders to support HIS solutions, identify opportunities for system improvements, and ensure the successful integration of HIS within our hospital's Health IT applications.

• Resolve technical issues and inquiries escalated primarily from first-line Customer Support, ensuring timely resolution and minimal disruption to end-users.
• Support the HIS solutions within our hospital's Health IT applications, including troubleshooting hardware and software issues, optimizing system performance, and ensuring data integrity.
• Know-how of SQL, PL/SQL, and Oracle database understanding to write, modify, and tune queries for data retrieval and manipulation.
• Distil problems/issues down to their individual components and effectively articulate them to various audiences, including end-users, internal technical teams.
• Participate in identifying the new product features to meet the relevant end user's business needs, collaborating with internal teams to ensure accurate development and implementation.
• Collaborate with the internal technical team to resolve issues impacting end-users, advocating for timely resolutions and effective communication throughout the process.
• Participate in the process improvement projects aimed at enhancing supported solutions, streamlining workflows, and improving end-user experience.
• Provide technical support to HIS system users via ticketing system, phone, and remote access, demonstrating patience, professionalism, and expertise.
• Identify gaps in user knowledge and provide system training as appropriate, empowering end-users to effectively utilize HIS functionalities.
• Provide personalized coordinated care, and support for staff and families.
• Treat people with dignity, compassion, and respect.

Bachelor's degree in Computer Science, Engineering, Systems Analysis, Health Informatics, Health Services, or related field.

Professional experience: Minimum of 2+ years of experience in technical support roles, with a focus on Health Information Systems (HIS) is a must.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Health Care

Job Summary :

As a Health Information System (HIS) IT Technical Support Specialist, you will play a pivotal role in ensuring the seamless operation and optimal performance of our hospital's Health Information Systems (HIS).

Your primary responsibility will be to resolve technical issues escalated from first-line End User, providing advanced technical assistance to end-users.

You will collaborate with internal teams, and stakeholders to support HIS solutions, identify opportunities for system improvements, and ensure the successful integration of HIS within our hospital's Health IT applications.

Duties and Responsibilities :

• Resolve technical issues and inquiries escalated primarily from first-line Customer Support, ensuring timely resolution and minimal disruption to end-users.
• Support the HIS solutions within our hospital's Health IT applications, including troubleshooting hardware and software issues, optimizing system performance, and ensuring data integrity.
• Know-how of SQL, PL / SQL, and Oracle database understanding to write, modify, and tune queries for data retrieval and manipulation.
• Distil problems / issues down to their individual components and effectively articulate them to various audiences, including end-users, internal technical teams.
• Participate in identifying the new product features to meet the relevant end user's business needs, collaborating with internal teams to ensure accurate development and implementation.
• Collaborate with the internal technical team to resolve issues impacting end-users, advocating for timely resolutions and effective communication throughout the process.
• Participate in the process improvement projects aimed at enhancing supported solutions, streamlining workflows, and improving end-user experience.
• Provide technical support to HIS system users via ticketing system, phone, and remote access, demonstrating patience, professionalism, and expertise.
• Identify gaps in user knowledge and provide system training as appropriate, empowering end-users to effectively utilize HIS functionalities.
• Provide personalized coordinated care, and support for staff and families.
• Treat people with dignity, compassion, and respect.

Qualifications :

Bachelor's degree in Computer Science, Engineering, Systems Analysis, Health Informatics, Health Services, or related field.

Professional experience :

Minimum of 2+ years of experience in technical support roles, with a focus on Health Information Systems (HIS) is a must.

Candidates should have a Bachelor's degree in a relevant field and a minimum of 2 years of experience in technical support roles focused on Health Information Systems.

Knowledge of SQL, PL / SQL, and Oracle databases is essential for this position.

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We are looking for a proactive, technically sound, and empathetic Technical Support Specialist to join our team. You will work closely with merchants for driving business with Tamara. Your role will be to re-engage these merchants, identify and solve their challenges, guide them through any integration steps, and ensure they are successfully onboarded to start doing business.

Your responsibilities

• Own and manage a portfolio of Small and Medium Enterprise (SME) merchants who are live but not transacting.
• Proactively reach out to merchants via phone, email, or chat to understand their experience, challenges, and needs.
• Identify technical or operational blockers preventing the merchant from going live or doing business.
• Troubleshoot integration or usage issues, and provide hands-on guidance or escalate to internal teams where needed.
• Assist merchants with integration APIs and systems: answer questions, validate implementation, test functionality.
• Serve as a technical and operational consultant, understanding their business workflows and offering practical solutions.
• Maintain clear and accurate records of merchant interactions and issue resolutions using tools like JIRA, Salesforce, Zendesk, Notion etc.
• Collaborate with internal product, engineering, and support teams to solve merchant pain points.
• Track patterns in merchant feedback to identify systemic issues or improvement opportunities.
• Ensure a smooth re-onboarding or reactivation experience, aiming for swift and successful merchant ramp-up.
• Deliver delightful customer service and ensure merchants feel supported and valued throughout the process.

Your expertise

• 1–2 years of experience in roles such as Customer Support, Technical Support, Merchant Success, or Account Management.
• Experience working with or supporting payments, Fintech, or E-commerce systems is a strong plus.
• Familiarity with REST APIs, JSON, and basic understanding of API architecture.
• Strong understanding of web, mobile apps, internet protocols, and technical troubleshooting.
• Comfortable using tools like Zendesk, Salesforce, JIRA, ServiceNow, or similar ticketing and CRM systems.
• Ability to analyze trends, flag issues proactively, and follow through on resolutions.
• Ability to manage multiple merchants and priorities at once with speed and accuracy.
• Strong communication skills — both technical and non-technical (Arabic & English)

All qualified individuals are encouraged to apply.

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you currently based in Riyadh, Saudi Arabia? Select.