70 Hardware Repair jobs in Saudi Arabia

Join to apply for the Patriot ECU & Generator Test & Repair Technician role at Raytheon

Join to apply for the Patriot ECU & Generator Test & Repair Technician role at Raytheon

Get AI-powered advice on this job and more exclusive features.

Date Posted:



Country:

Saudi Arabia

Location:

SAU02114: MTSD AlAndalus, 3267 Corniche Street, Al Andalus District, Jeddah, 02, , Saudi Arabia

Position Role Type:

Unspecified

Job Title : Patriot ECU & Generator Test & Repair Technician Job Code/Profile : ENGESST5

Salary Grade : T5

Job Location: Jeddah, KSA

Field Manager: Ali Bekhtari

Cost Center: 25640

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Job Summary

The Patriot Environmental Control Unit (ECU) & Generator Test & Repair Technician is a crucial role supporting the sustainment of Royal Saudi Air Defense Forces (RSADF) systems through expert testing, maintenance, and repair of power generators and Environmental Control Units (ECUs). The technician is responsible for identifying, troubleshooting, isolating, and repairing faults to ensure these systems operate efficiently and reliably. This includes refurbishing generators and ECUs, conducting overhauls in compliance with operational standards, and ensuring all equipment meets performance requirements.

Using advanced testing and measuring equipment, as well as military and commercial multi-purpose tools, the technician performs diagnostic and repair tasks with precision. Charts and technical drawings are regularly utilized to guide maintenance and repair efforts, ensuring alignment with engineering specifications. In addition to these core responsibilities, the technician contributes to on-the-job training (OJT) initiatives, sharing expertise and supporting the professional growth of team members. Other related tasks within the field are also performed as required, further reinforcing the operational readiness of RSADF systems.

What You Will Do

• Test, maintain and repair Royal Saudi Air Defense Forces (RSADF) power generators and Environmental Control Units (ECUs).
• Identify, troubleshoot, isolate, and repair faults as required.
• Refurbish generators and ECs for the equipment and ensure overhaul is per operating standards.
• Read charts and technical drawings.
• Use testing and measuring equipment and devices and military and commercial multi-purpose tools.
• Participate in On-the-Job Training (OJT) when needed
• Perform other required work in the same field.
  
  

Qualifications You Must Have

• Associate degree in Electrical Machines or Cooling or Engines from an accredited foreign or local college or institute.
• A minimum of 8 years relevant experience.
  
  

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
  
  

Learn More & Apply Now!

• RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.
• We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
  
  

Please consider the following role type definition as you apply for this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite.
  
  

Clearance Information

• This position requires a security clearance from the Royal Saudi Air Defense Forces.
  
  

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Defense and Space Manufacturing

Referrals increase your chances of interviewing at Raytheon by 2x

Get notified about new Repair Technician jobs in Jiddah, Makkah, Saudi Arabia .

Jiddah, Makkah, Saudi Arabia 14 hours ago

Expert System Maintenance Technician - Air Defense System KSA Graduate Technician Programme – Power – 12-month fixed term contract Expert System Maintenance Technician - Mobile Integrated Defense

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

**Date Posted:**

**Country:**
Saudi Arabia
**Location:**
SAU02114: MTSD AlAndalus, 3267 Corniche Street, Al Andalus District, Jeddah, 02, , Saudi Arabia
**Position Role Type:**
Unspecified
**Job Title** : **Patriot ECU & Generator Test & Repair Technician Job Code/Profile :** ENGESST5
**Salary Grade** : T5
**Job Location:** Jeddah, KSA
**Field Manager:** **Ali Bekhtari**
**Cost Center:** 25640
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
**Job Summary**
The Patriot Environmental Control Unit (ECU) & Generator Test & Repair Technician is a crucial role supporting the sustainment of Royal Saudi Air Defense Forces (RSADF) systems through expert testing, maintenance, and repair of power generators and Environmental Control Units (ECUs). The technician is responsible for identifying, troubleshooting, isolating, and repairing faults to ensure these systems operate efficiently and reliably. This includes refurbishing generators and ECUs, conducting overhauls in compliance with operational standards, and ensuring all equipment meets performance requirements.
Using advanced testing and measuring equipment, as well as military and commercial multi-purpose tools, the technician performs diagnostic and repair tasks with precision. Charts and technical drawings are regularly utilized to guide maintenance and repair efforts, ensuring alignment with engineering specifications. In addition to these core responsibilities, the technician contributes to on-the-job training (OJT) initiatives, sharing expertise and supporting the professional growth of team members. Other related tasks within the field are also performed as required, further reinforcing the operational readiness of RSADF systems.
**What You Will Do**
+ Test, maintain and repair Royal Saudi Air Defense Forces (RSADF) power generators and Environmental Control Units (ECUs).
+ Identify, troubleshoot, isolate, and repair faults as required.
+ Refurbish generators and ECs for the equipment and ensure overhaul is per operating standards.
+ Read charts and technical drawings.
+ Use testing and measuring equipment and devices and military and commercial multi-purpose tools.
+ Participate in On-the-Job Training (OJT) when needed
+ Perform other required work in the same field.
**Qualifications You Must Have**
+ Associate degree in Electrical Machines or Cooling or Engines from an accredited foreign or local college or institute.
+ A minimum of 8 years relevant experience.
**What We Offer**
+ Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
**Learn More & Apply Now!**
+ RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation - and that, in turn, requires a culture that is diverse, equitable and inclusive.
+ We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
**Please consider the following role type definition as you apply for this role.**
+ **Onsite:** Employees who are working in Onsite roles will work primarily onsite.
**Clearance Information**
+ This position requires a security clearance from the Royal Saudi Air Defense Forces.
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Overview

To carry out high-quality service, maintenance, and repair work on Jaguar Land Rover vehicles, ensuring customer satisfaction, adherence to brand standards, and compliance with safety and quality requirements.

Responsibilities

• Perform scheduled maintenance, general repairs, and diagnostic tasks as directed.
• Conduct thorough vehicle inspections and report findings to the Workshop Controller.
• Use JLR-approved tools, equipment, and diagnostic systems.
• Ensure accurate completion of job cards, repair orders, and related documentation.
• Follow safety protocols and maintain a clean, organized work environment.
• Support in maintaining workshop productivity and efficiency targets.
• Participate in JLR training programs to enhance technical skills and stay updated with new technologies.

Requirements

• Vocational or Technical Diploma in Automotive Technology (or equivalent).
• Minimum 2–3 years’ experience as an automotive technician (luxury brand experience preferred).
• Strong knowledge of vehicle mechanical, electrical, and electronic systems.
• Valid driver’s license.
• Good communication and teamwork skills
• Ability to stand, bend, stoop, and work in confined spaces for extended periods.
• Capable of lifting and moving parts or equipment weighing up to 25 kg.
• Manual dexterity for handling tools and components.
• Visual acuity to inspect small parts and detect defects.
• Ability to work safely around moving vehicles, machinery, and workshop equipment.

Benefits

• Good Salary
• Free Visa and Ticket

#J-18808-Ljbffr

AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

Protecting the World’s Critical Infrastructure

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal team and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.

What We Need From You

• 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

It Would Be Nice If You Had

• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
• Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

Create a Job Alert

Interested in building your career at OPSWAT? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

How did you hear about OPSWAT? * Select.

If you were referred by an OPSWAT team member, please enter their name.

Are you authorized to work for any employer in the US? * Select.

Will you now, or in the future, require sponsorship for employment visa status (i.e., H1B)? * Select.

This position is onsite (Monday - Friday) in our Tampa office and doesn't offer hybrid or remote work. Are you able to be in office? * Select.

Are you comfortable working a 10 am to 7 pm shift? * Select.

Address

City *

State *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OPSWAT’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number

Expires 04/30/2026

Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Related jobs

Cybersecurity Content Writer

Junior Technical Support Engineer (fresh graduate)

#J-18808-Ljbffr

About Uplift

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client, a diversified holding company based in Riyadh, is seeking an experienced Technical Support Engineer. The company operates across multiple industries and is now strengthening its presence in the construction and machinery rental sector.

Location: Riyadh, Kingdom of Saudi Arabia.

Reports To: Technical Support Manager or Deputy CEO.

Provide specialized technical and operational support for subsurface irrigation control products and systems. Ensure optimal product performance, troubleshoot technical issues, and contribute to product development and improvement according to best engineering practices.

Key Responsibilities

• Deliver comprehensive technical support to internal and external customers on device usage and maintenance.
• Monitor maintenance activities, promptly resolve technical faults, and ensure effective troubleshooting.
• Oversee quality control processes during manufacturing and operational phases.
• Train staff and end-users on device operation and maintenance procedures.
• Prepare and update technical documentation, manuals, and guidelines.
• Collaborate closely with manufacturing, quality assurance, sales, and marketing teams to meet product and market requirements.
• Analyze technical problems and propose solutions to enhance product quality and operational efficiency.
• Prepare and develop technical proposals and presentations for clients, working alongside sales and marketing teams.
• Participate in the ongoing development and enhancement of existing products in coordination with R&D teams.

Qualifications

• Bachelors degree in Mechatronics, Electronics, Mechanical Engineering, or a related engineering discipline.
• Minimum of 5 years experience in technical support or applied engineering, preferably within control systems or industrial products.
• Strong knowledge of electronic and mechanical control systems.
• Excellent problem-solving and technical communication skills.
• Proficient in spoken and written English.
• Detail-oriented with a high degree of accuracy.
• Quick learner with adaptability to new technologies.
• Strong organizational and time management skills.
• Proactive, able to work under pressure.
• Excellent communication skills and ability to collaborate within a multidisciplinary team.

Uplift’s Commitment to Diversity and Inclusion

At Uplift, we are committed to fair and equal experience for all employees and applicants, supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each persons qualifications and performance.

We are passionate about uplifting people's lives and fostering an inclusive environment where everyone is valued, regardless of race, religion, color, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, or disability. At Uplift, everyone is welcome.

#J-18808-Ljbffr

Overview

Job Overview: Hiring highly motivated and technically skilled Technical Support Manager & Sales professional to join our growing Battery Energy Storage Systems (BESS) division in BYD.

Location: Poland, Germany, Netherlands, Spain, Italy and UK.

Responsibilities

• Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
• Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
• Assist in the design and integration of BESS with transmission lines and grid infrastructure.
• Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
• Deliver technical presentations and product demonstrations to clients and internal teams.
• Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
• Familiarize with bidding procedures and technical solutions.

Qualifications

• Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
• 3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
• Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
• Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
• Willingness to travel for client meetings and project site visits.

Preferred Skills:

• Familiarity with renewable energy markets (solar, wind) and their integration with BESS.

#J-18808-Ljbffr

Location: Saudi Arabia — Riyadh, Jouf, Bisha, Dawadmi, Rabigh

Responsibilities

• Customer Interface and Communication: Maintain effective communication with customers, promptly responding to inquiries about products and after-sales service to ensure customer satisfaction.
• Manage the after-sales operations of energy storage sites, monitor, and optimize the performance of field operations.
• Problem Solving and Coordination: Identify and assess on-site project issues, coordinate resources to resolve problems swiftly and efficiently.
• Ensure Compliance with After-sales Terms: Ensure compliance with after-sales contract terms between the company and customers, improving service quality.
• Project Evaluation and Support: Assist in evaluating after-sales contract terms for new projects, support the delivery and execution of new projects, and ensure smooth after-sales handover.
• Customer Satisfaction Improvement: Increase overall customer satisfaction through regular follow-ups and continuous communication.

Qualifications

• Education Requirements: Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
• Experience Requirements: At least 3 years of experience in project management or after-sales management, preferably with a background in energy storage or the power industry. Experience working in multinational and cross-cultural environments, with preference for those familiar with local energy storage and power markets.
• Language Requirements: Working proficiency in English.
• Skills Requirements: Strong project management skills, familiar with after-sales management processes and tools, capable of handling multiple projects simultaneously. Excellent communication skills, able to effectively coordinate between customers and internal teams. Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
• Certification Requirements: SCE or other related certifications are preferred.
• Other Requirements: Willingness to travel frequently and flexibility to adapt to various working environments.

Compensation and Benefits

Competitive salary and benefits package, including but not limited to: medical insurance, annual leave, and transportation and accommodation allowance. Opportunities for career development and regular training to support individual skill enhancement and professional growth.

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other

#J-18808-Ljbffr

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

About Us

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

Job Description

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

#J-18808-Ljbffr

Join to apply for the Technical Support Specialist role at InterSystems

Continue with Google Continue with Google

Join to apply for the Technical Support Specialist role at InterSystems

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at InterSystems by 2x

Sign in to set job alerts for “Technical Support Specialist” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

Email Support Specialist (M365, Microsoft Exchange) Technical and Logistic Support (H/F) - AIRBUS DEFENCE AND SPACE SAUDI LIMITED Operation Support / relationship Specialist Engineer Service Operations Specialist (Infrastructure & Networking exp) Busway Product Application Sr Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr