What Jobs are available for Guest Relations Manager in Saudi Arabia?

Guest Relations Manager — Royal Golf Club, Wadi Safar

Craft the art of welcome.

Join the Royal Golf Club in Wadi Safar to lead a front-of-house team delivering warm, seamless, and exquisitely personalized experiences for our members and VIP guests—supported by smart use of guest profiles (light CRM).

What you'll do

Guest Relations (primary)

• Lead Guest Relations/Concierge and lobby hosts to ensure
  impeccable arrivals, elegant farewells, and flawless transitions
  .
• Orchestrate bespoke itineraries:
  tee times, private dining & spa, chauffeured transfers, special requests
  .
• Handle service recovery with
  grace, pace, and discretion
  ; turn moments into loyalty.
• Partner with
  Golf Ops, F&B, Spa, and Events
  to deliver a unified luxury journey across the club.
• Recruit, coach, and schedule; run daily briefings and hands-on micro-training.

CRM enablement

• Maintain accurate
  guest preferences and notes
  to anticipate needs and personalize touches.
• Ensure key interactions are
  logged
  ; monitor NPS/CSAT and response times, sharing simple, action-oriented reports.
• Respect data privacy and consent standards per company policy and KSA regulations.

What you'll bring

• 5–7+ years in luxury hospitality or members' clubs, including 2+ years leading teams.
• Exceptional communication in English (Arabic a strong plus) and a calm, solutions-led presence.
• Mastery of VIP protocols, service recovery, and cross-department coordination.
• Comfort using guest profiles/CRM at a practical level (no heavy analytics required).

Why Royal Golf Club?

• A world-class setting where refinement and service excellence are the norm.
• Structured learning and growth—shape guest experience at scale.

Location:
Wadi Safar, Diriyah, Riyadh
•
Employment:
Full-time

Role Purpose

The Receptionist is the first point of contact for visitors and callers and is responsible for ensuring a professional and efficient front-of-house experience. In addition, this role supports corporate services activities such as office administration, vendor coordination, documentation support, and internal service requests in compliance with company standards and Saudi regulations.

Key Responsibilities

Front Desk & Guest Management

• Greet and receive visitors, clients, and employees in a professional manner
• Ensure visitor log, ID verification, and issuance of access passes in line with KSA compliance
• Handle incoming calls, emails, and general inquiries and route them appropriately
• Maintain a clean, organized, and presentable reception and waiting area

Office & Corporate Services Support

• Assist in processing POs, invoices, and petty cash submissions as instructed
• Monitor and reorder pantry, stationery, and office consumables
• Coordinate with housekeeping and facility teams to maintain workspace standards
• Support vendor coordination for deliveries, service requests, and maintenance visits
• Assist in meeting room arrangements, calendar bookings, and hospitality setup

Talent & Compliance Support

• Assist HR and GRO with document collection for onboarding / offboarding
• Support in printing, scanning, filing, and document control for legal & admin needs
• Ensure confidentiality and proper handling of employee and company records
• Follow internal SOPs aligned with Saudi corporate requirements

Health, Safety & Security

• Adhere to building security protocols and emergency procedures
• Report incidents or compliance violations in line with company policy

Qualifications & Experience

• Diploma or Bachelor's degree (preferred)
• 2–4 years of experience in a receptionist / front desk / admin role in KSA
• Exposure to corporate services, procurement/admin, or HR support is an advantage
• Familiarity with Microsoft Office and ERP tools (JDE / Dynamics / SAP etc. preferred)
• Strong communication skills in Arabic and English.

Core Competencies

• Professional presence and service mindset
• Strong organisation, follow-up, and attention to detail
• Discretion, confidentiality, and compliance awareness
• Ability to multitask and manage pressure in a high-traffic office
• Team-oriented and proactive attitude

Please send your CV to with the subject line:

Ref0116_Your Name

Only shortlisted candidates will be contacted. No direct messages will be considered.

فرصة وظيفية مميزة لشركة اشهلان في الرياض

يُعلن معرض تأجير سيارات في مدينة الرياض عن حاجته إلى موظف استقبال سعودي الجنسية للانضمام إلى فريق العمل في بيئة احترافية ومريحة.

المسمى الوظيفي: موظف استقبال

الموقع: الرياض – معرض تأجير سيارات

الجنسية المطلوبة: سعودي فقط

الراتب الشهري: 4,000 ريال سعودي

قابل للزيادة حسب الخبرة والكفاءة

الخصم الشهري للتأمين: 390 ريال سعودي

ساعات العمل:

• من الساعة 4:00 مساءً حتى الساعة 12:00 منتصف الليل

• دوام مسائي مناسب لمن يفضل العمل بعد الظهر

المهام الوظيفية:

• استقبال العملاء والترحيب بهم بطريقة احترافية

• الرد على الاستفسارات وتقديم المعلومات اللازمة عن خدمات التأجير

• التنسيق مع فريق المعرض لضمان تجربة سلسة للعملاء

• الحفاظ على تنظيم منطقة الاستقبال وتقديم صورة إيجابية عن المعرض

المتطلبات:

• الالتزام والانضباط في العمل

• مهارات تواصل ممتازة

• يفضل وجود خبرة سابقة في مجال الاستقبال أو خدمة العملاء

Industry

Manufacturing

Employment Type

Full-time

Company Description

Gloria Inn Hotel, located in Riyadh, offers a perfect blend of business and relaxation for guests. The hotel features modern architecture, comfortable accommodations, and a variety of amenities suited for both business and family stays. Known for its welcoming environment, Gloria Inn provides high-quality services to ensure an enjoyable and productive experience for visitors. Its central location in Riyadh makes it an ideal choice for travelers seeking convenience and comfort.

Role Description

This is a full-time, on-site role for a Receptionist based in Riyadh, Saudi Arabia. The Receptionist will perform daily front desk operations, such as greeting guests, managing check-ins and check-outs, and answering phone inquiries. Additional responsibilities include performing clerical tasks, coordinating with other departments, and ensuring a seamless and positive experience for hotel guests. The candidate will play a key role in upholding customer service standards and maintaining the smooth workflow of the reception area.

Qualifications

• Proficiency in Receptionist Duties and Clerical Skills
• Strong Phone Etiquette and Communication skills
• Excellent Customer Service skills with a focus on guest satisfaction
• Ability to multitask, stay organized, and perform well under pressure
• Fluency in English; knowledge of Arabic is a plus
• An approachable and professional demeanor

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can and be a part of our dynamic world of Moment Makers.

We are currently seeking a
Front Desk Agent
to join our vibrant team at the
Radisson Hotel & Residence Riyadh Olaya
. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a
Front Desk Agent
you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our
Front Desk Agents
love the hustle and bustle of life It's not just about check-in and check-out. It's about everything in-between

• You will be our guests' superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualifications

• Flexibility and a positive, Yes I Can Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential
• This position is open for
  Saudi Nationals
  only as per local regulations

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -
Be part of a team that creates
exceptional experiences and memorable moments
every day. Let your
Yes I Can
spirit shine as you bring hospitality to life.

Build a Great Career -
No matter your background or experience, we invest in your
growth, learning, and career development
—helping you reach your full potential.

Experience the Team Spirit -
Join a workplace that's
inclusive, fun, and meaningful
. We celebrate diversity, support one another and foster a sense of belonging through our
Employee Resource Groups and inclusion initiatives
.

Lead with Your Ambition -
Your ideas, passion and drive matter We empower you to
make a difference
—in hospitality, your community and beyond.

Enjoy Global & Local Perks -
No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.

Join us in shaping the future of hospitality
If you're ready to
bring your talent, energy, and passion
, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all
backgrounds, abilities, and experiences
. If you need any adjustments during the application process, please let us know.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

About The Role
As a front desk receptionist, it is crucial to have the ability to respond to a wide variety of guest requests with accuracy and efficiency. Understanding and assessing the needs of each guest is essential in order to provide personalized recommendations and touches that will ensure maximum satisfaction.

At Four Seasons, it is not only about meeting the guests' expectations but exceeding them. By truly understanding what the guest wants, you can go above and beyond to create memorable experiences tailored specifically to their preferences.

Four Seasons Hotel Riyadh
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.

Area of responsibility is Front Office

Food & Beverage

The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.

Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.

SPA and Wellness

Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness center.

Knowledge And Skills

• Written, spoken and reading proficiency in English and Arabic.
• Hotel experience preferred.
• Opera PMS knowledge preferred.

What To Expect
Competitive Net Salaries

Competitive housing allowance

Transportation Allowance

30 days' vacation

10 days Public Holidays per year

Complimentary employee meals

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights with Four Seasons

Laundry/dry cleaning for provided for work attire.

Growth & Development opportunities

We are seeking a Front Desk Officer
(Saudi National only)
who has a genuine love for working with children and their families, a warm and professional presence, and a passion for providing excellent service. As the first point of contact for our center, this role is essential in creating a welcoming environment, supporting smooth daily operations, and ensuring every visitor and call is handled with care and efficiency.

Key Responsibilities:

• Create a warm, friendly, and professional environment for children and their families upon arrival.
• Welcome clients and visitors, ensuring they feel comfortable and supported from the first moment.
• Answer phone calls and emails with clarity, kindness, and professionalism.
• Manage daily appointment scheduling and coordinate between therapy staff and families.
• Provide accurate information about the center's services related to child development and rehabilitation.
• Maintain client records and ensure confidentiality and proper documentation.
• Assist families in completing necessary forms and guide them through the intake or follow-up process.
• Coordinate waiting areas and ensure they are child-friendly, safe, and organized.
• Communicate effectively with therapists, administrative staff, and management.
• Support center events, awareness campaigns, or parent workshops as needed.

Qualifications:

• Must be
  passionate about engaging with children and supporting their well-being
  .
• Fluent in Arabic and English, both spoken and written.
• Bachelor's degree preferred, ideally in Business Administration, Education, Psychology, or a child-related field.
• Previous experience in a pediatric clinic, therapy center, or educational setting is a strong plus.
• Friendly demeanor, presentable appearance, and a genuine interest in working with children.
• Skilled in computer use (MS Office, email communication, appointment systems).
• Ability to manage time, multitask, and remain calm under pressure.
• High level of emotional intelligence and empathy, especially when interacting with parents of children with special needs.

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as-

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

Skills
Education, Qualifications & Experiences
You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies
The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental's signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.The Front Desk Agent will be responsible for It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

As Front Desk Agent, you will be responsible for the following duties:

• Use of the hotel's network, computers or internet access which is in the hotel's view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• To carry out any additional duties requested by management, related to hotel operational activities.

As Front Desk Agent, we expect from you:

• Greet, check-in, and escort guests promptly to their rooms.
• Creating outstanding arrival and departure experiences.
• Assisting with billing and invoicing.
• Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.
• Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A competitive incentive.
• Health insurance.

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