295 Guest Relations Manager jobs in Saudi Arabia
Guest Relations Manager
Posted today
Job Viewed
Job Description
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter
We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.
- Our Guest Relations Manager love the hustle and bustle of life It's not just about check-in and check-out, or serving cocktails in the bar. It's the variety of everything in-between and being an all-rounder
- You will be our guests' superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
- Builds and maintains effective working relationships with all key stakeholders.
- Delivers an effective planned guest engagement programmed.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
Qualifications
- Flexibility and a positive, Yes I Can Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Likes having fun at work
- Experience in a similar position is beneficial but not essential
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding
Join us in shaping the future of hospitality If you're ready to bring your talent, energy, and passion, we'd love to hear from you.
Apply now and let's make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
Guest Relations Manager
Posted today
Job Viewed
Job Description
Company Description
Sofitel Riyadh Hotel & Convention Centre offers a unique blend of French elegance and Saudi hospitality in the vibrant heart of Riyadh. As a member of ALL - Accor Live Limitless, the hotel provides exceptional luxury and comfort to its guests. Sofitel Riyadh is renowned for its outstanding service, ensuring an unforgettable experience for every visitor.
Role Description
This is a full-time, on-site role for a Guest Relations Manager located in Riyadh. The Guest Relations Manager will be responsible for ensuring the highest level of guest satisfaction by addressing and resolving guest queries and complaints. Day-to-day tasks include managing guest relations, facilitating communication between guests and hotel departments, overseeing customer service operations, and providing training to staff to enhance the guest experience.
Qualifications
- Guest Relations and Customer Satisfaction experience
- Strong Communication and Customer Service skills
- Experience in providing Training to staff
- Excellent interpersonal and problem-solving abilities
- Ability to work on-site in Riyadh and manage a team effectively
- Previous experience in the hospitality industry is a plus
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
Guest Relations Manager
Posted today
Job Viewed
Job Description
Company Description
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.
Job Description
- Consistently offer professional, friendly and engaging service
- Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
- Handle guest concerns and react quickly, logging and notifying proper areas
- Conduct regularly scheduled departmental meeting
- Manage the departmental budget
- Balance operational, administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications
- Previous leadership experience in a similar role required
- Previous PMS experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Guest Relations Manager (Pre-Opening)
Posted 8 days ago
Job Viewed
Job Description
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.
Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!
Guest Relations ManagerAbout the Role
As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
#J-18808-LjbffrGuest Relations Manager (Saudis Only)
Posted 17 days ago
Job Viewed
Job Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!
We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.
- Our Guest Relations Manager love the hustle and bustle of life! It’s not just about check-in and check-out, or serving cocktails in the bar. It’s the variety of everything in-between and being an all-rounder
- You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
- Builds and maintains effective working relationships with all key stakeholders.
- Delivers an effective planned guest engagement programmed.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Likes having fun at work
- Experience in a similar position is beneficial but not essential
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
Seniority level- Seniority level Not Applicable
- Employment type Full-time
- Job function Customer Service
- Industries Hospitality
Referrals increase your chances of interviewing at Radisson Hotel Group by 2x
Sign in to set job alerts for “Guest Relations Manager” roles. Assistant Manager - Front Office (Saudi National Only)Riyadh, Riyadh, Saudi Arabia 15 hours ago
Assistant Manager - Guest Services & Entry OperationsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrGuest Relations Manager (Pre-Opening)
Posted 22 days ago
Job Viewed
Job Description
Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.
Each of the resort’s 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!
Guest Relations Manager
About the Role
As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day
- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
What we need from you
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-LjbffrGuest Relations Manager (Pre-Opening)
Posted 9 days ago
Job Viewed
Job Description
Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world's most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.
Each of the resort's 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you'd never expect!
Guest Relations Manager
About the Role
As Guest Relations Manager, you'll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You'll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day
- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
What we need from you
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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About the latest Guest relations manager Jobs in Saudi Arabia !
Guest Relations Manager (Saudis Only)
Posted 9 days ago
Job Viewed
Job Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!
We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.
- Our Guest Relations Manager love the hustle and bustle of life! It's not just about check-in and check-out, or serving cocktails in the bar. It's the variety of everything in-between and being an all-rounder
- You will be our guests' superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
- Builds and maintains effective working relationships with all key stakeholders.
- Delivers an effective planned guest engagement programmed.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Likes having fun at work
- Experience in a similar position is beneficial but not essential
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development -helping you reach your full potential.
Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference -in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion , we'd love to hear from you.
Apply now and let's make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.
Seniority level- Seniority level Not Applicable
- Employment type Full-time
- Job function Customer Service
- Industries Hospitality
Referrals increase your chances of interviewing at Radisson Hotel Group by 2x
Sign in to set job alerts for "Guest Relations Manager" roles. Assistant Manager - Front Office (Saudi National Only)Riyadh, Riyadh, Saudi Arabia 15 hours ago
Assistant Manager - Guest Services & Entry OperationsWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Guest Relations Manager (Pre-Opening)
Posted today
Job Viewed
Job Description
Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.
Each of the resort’s 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!
Guest Relations Manager
About the Role
As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day
- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
What we need from you
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-LjbffrGuest Relations Manager (Pre-Opening)
Posted today
Job Viewed
Job Description
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.
Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!
Guest Relations ManagerAbout the Role
As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
#J-18808-Ljbffr