431 Guest Relations Manager jobs in Saudi Arabia

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Adheres to company grooming standards at all time.
• Is a continual source of information, help and assistance to all guests.
• Prepares the weekly duty rosters.
• Supervise Guest Relation Officers.
• Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
• Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours / site inspection and special room drops for VIP s.
• Escorts all arriving guests to their respective suites.
• Escorts external guests to their destination.
• Escorts departing guests to their means of transport.
• Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
• Greet all residence guests personally.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
• Completes the departure list for the following day contact VIP guests for any necessary arrangements.
• Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
• Ensure ALL members consistently receive all benefits, repeat guests and other VIP s receive special recognition and service
• Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check-info system if necessary.
• Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
• Update and maintain efficient guest history system.
• Prepare requisition and distribution of amenities on a timely basis.
• Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
• Abides by all policies and procedures.
• Has full knowledge of Sofitel standards.
• Performs related duties and special projects assigned by Senior Management.

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests
  

Qualifications

• Degree from School for Tourism & Hotel Management
  

Experience

• Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level

Desired Candidate Profile

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Relations Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart ,
Join us and become a Heartist .

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Adheres to company grooming standards at all time.
• Is a continual source of information, help and assistance to all guests.
• Prepares the weekly duty rosters.
• Supervise Guest Relation Officers.
• Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
• Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours / site inspection and special room drops for VIP’s.
• Escorts all arriving guests to their respective suites.
• Escorts external guests to their destination.
• Escorts departing guests to their means of transport.
• Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
• Greet all residence guests personally.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
• Completes the departure list for the following day – contact VIP guests for any necessary arrangements.
• Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
• Ensure ALL members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check-info system if necessary.
• Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
• Update and maintain efficient guest history system.
• Prepare requisition and distribution of amenities on a timely basis.
• Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
• Abides by all policies and procedures.
• Has full knowledge of Sofitel standards.
• Performs related duties and special projects assigned by Senior Management.

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests
  

Qualifications

• Degree from School for Tourism & Hotel Management
  

Experience

• Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About us

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you d never expect!

Guest Relations Manager

About the Role

As Guest Relations Manager, you ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.

Your Day-to-Day

• Lead and mentor the Guest Relations team to deliver outstanding service.
• Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
• Resolve guest concerns and use feedback to drive improvements.
• Collaborate with departments to create seamless guest experiences.
• Ensure brand standards are met for loyalty program benefits.
• Identify revenue opportunities through upselling and premium experiences.
• Manage team schedules and ensure operational readiness.

What we need from you

• Exceptional communication and interpersonal skills.
• Proven experience in guest relations within a luxury hotel environment.
• Strong leadership and team management abilities.
• Proficiency in hotel management systems.
• Flexibility to work varied shifts, including nights and weekends.
• A degree or diploma in Hospitality Management (preferred).

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Relations Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Adheres to company grooming standards at all time.
• Is a continual source of information, help and assistance to all guests.
• Prepares the weekly duty rosters.
• Supervise Guest Relation Officers.
• Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
• Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours / site inspection and special room drops for VIP’s.
• Escorts all arriving guests to their respective suites.
• Escorts external guests to their destination.
• Escorts departing guests to their means of transport.
• Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
• Greet all residence guests personally.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
• Completes the departure list for the following day – contact VIP guests for any necessary arrangements.
• Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
• Ensure ALL members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check-info system if necessary.
• Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
• Update and maintain efficient guest history system.
• Prepare requisition and distribution of amenities on a timely basis.
• Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
• Abides by all policies and procedures.
• Has full knowledge of Sofitel standards.
• Performs related duties and special projects assigned by Senior Management.

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests
  

Qualifications

• Degree from School for Tourism & Hotel Management
  

Experience

• Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level

Join to apply for the Front Desk Manager role at Al Manakha Rotana

Join to apply for the Front Desk Manager role at Al Manakha Rotana

Get AI-powered advice on this job and more exclusive features.

Job Description

Job Summary-

We are looking for a Front Desk Manager to oversee all receptionist and front desk duties at our organization. The ideal candidate will be responsible for ensuring efficient and smooth operations at the front desk, managing a team of receptionists, handling guest inquiries, and providing excellent customer service.

Job Responsibility-

• Supervise and manage a team of receptionists and front desk staff
• Ensure all front desk operations run smoothly and efficiently
• Handle guest inquiries and provide information about the organization
• Coordinate with other departments to ensure guest needs are met
• Train new staff members on front desk procedures and customer service standards
• Manage schedules and ensure adequate coverage at the front desk
• Address any issues or complaints from guests in a timely and professional manner
• Implement procedures to improve efficiency and customer service at the front desk
  
  

• Bachelor's degree in business administration or related field
• Proven experience in a front desk management role
• Strong leadership and organizational skills
• Excellent communication and customer service abilities
• Fluent English Language
• Ability to manage a team and prioritize tasks effectively
• Knowledge of office software and equipment
• Attention to detail and problem-solving skills
  
  

• Strong communication and interpersonal skills
• Excellent customer service skills
• Organizational and multitasking abilities
• Attention to detail
• Problem-solving skills
• Knowledge of hotel operations
• Leadership and team management skills
• Computer proficiency
• Ability to remain calm under pressure
• Conflict resolution skills
• Fluent English language

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Hospitality

Referrals increase your chances of interviewing at Al Manakha Rotana by 2x

Medina, Al Madinah, Saudi Arabia 23 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Guest Relations Manager

About the Role

As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.

Your Day-to-Day

• Lead and mentor the Guest Relations team to deliver outstanding service.
• Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
• Resolve guest concerns and use feedback to drive improvements.
• Collaborate with departments to create seamless guest experiences.
• Ensure brand standards are met for loyalty program benefits.
• Identify revenue opportunities through upselling and premium experiences.
• Manage team schedules and ensure operational readiness.

What we need from you

• Exceptional communication and interpersonal skills.
• Proven experience in guest relations within a luxury hotel environment.
• Strong leadership and team management abilities.
• Proficiency in hotel management systems.
• Flexibility to work varied shifts, including nights and weekends.
• A degree or diploma in Hospitality Management (preferred).

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Guest Relations Manager

About the Role

As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.

Your Day-to-Day

• Lead and mentor the Guest Relations team to deliver outstanding service.
• Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
• Resolve guest concerns and use feedback to drive improvements.
• Collaborate with departments to create seamless guest experiences.
• Ensure brand standards are met for loyalty program benefits.
• Identify revenue opportunities through upselling and premium experiences.
• Manage team schedules and ensure operational readiness.

What we need from you

• Exceptional communication and interpersonal skills.
• Proven experience in guest relations within a luxury hotel environment.
• Strong leadership and team management abilities.
• Proficiency in hotel management systems.
• Flexibility to work varied shifts, including nights and weekends.
• A degree or diploma in Hospitality Management (preferred).

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Join to apply for the Guest Relations Manager (Pre-Opening) role at IHG Hotels & Resorts

3 days ago Be among the first 25 applicants

Join to apply for the Guest Relations Manager (Pre-Opening) role at IHG Hotels & Resorts

About Us

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

About Us

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Guest Relations Manager

About The Role

As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.

Your Day-to-Day

• Lead and mentor the Guest Relations team to deliver outstanding service.
• Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
• Resolve guest concerns and use feedback to drive improvements.
• Collaborate with departments to create seamless guest experiences.
• Ensure brand standards are met for loyalty program benefits.
• Identify revenue opportunities through upselling and premium experiences.
• Manage team schedules and ensure operational readiness.
  
  

• Exceptional communication and interpersonal skills.
• Proven experience in guest relations within a luxury hotel environment.
• Strong leadership and team management abilities.
• Proficiency in hotel management systems.
• Flexibility to work varied shifts, including nights and weekends.
• A degree or diploma in Hospitality Management (preferred).
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x

Jiddah, Makkah, Saudi Arabia 13 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world's most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.

Each of the resort's 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you'd never expect!

Guest Relations Manager

About the Role

As Guest Relations Manager, you'll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You'll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.

Your Day-to-Day

• Lead and mentor the Guest Relations team to deliver outstanding service.
• Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
• Resolve guest concerns and use feedback to drive improvements.
• Collaborate with departments to create seamless guest experiences.
• Ensure brand standards are met for loyalty program benefits.
• Identify revenue opportunities through upselling and premium experiences.
• Manage team schedules and ensure operational readiness.

What we need from you

• Exceptional communication and interpersonal skills.
• Proven experience in guest relations within a luxury hotel environment.
• Strong leadership and team management abilities.
• Proficiency in hotel management systems.
• Flexibility to work varied shifts, including nights and weekends.
• A degree or diploma in Hospitality Management (preferred).

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.