260 German Speaking jobs in Saudi Arabia

Our office in Al Khobar is currently looking for a Call Center - Team Leader to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner and too offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

Key Responsibilities:

• Team Leadership:
• Oversee daily operations and performance of the call center team.
• Conduct performance evaluations and coaching sessions.
• Customer Experience:
• Manage customer interactions across phone, webchat, and social media platforms.
• Resolve escalated issues and ensure customer satisfaction.
• Quality & Training:
• Design and implement quality assurance procedures.
• Develop and deliver training programs for new and existing staff.
• Reporting & Systems:
• Monitor KPIs and generate performance reports.
• Identify and implement IVR system enhancements.

Skills:

• Strong leadership and communication abilities.
• Proficiency in English and Arabic.
• Analytical mindset.

Qualification:

• Bachelors degree in business administration or a related field.
• 2–5 years of experience in a call center.

• To ensure complete understanding of the operation, brand philosophy of LAP and Al Ghalia as a whole

o To process all external and internal calls in a timely manner

• To perform all duties in accordance with the Standard Operating Policies and Procedures with the objective of maximising guest's satisfaction
• To prepare work area for opening, mid-shift, or closing in accordance with the company's standards

o To welcome, acknowledge and put guests at ease in a polite, efficient and friendly manner

o To get to know guests' preferences in order to satisfy their needs and build customer loyalty

o To have sufficient product knowledge to be able to give guest recommendations in a confident and competent manner

To enter telephone and in-store 'products reservations into LS System (the Business Unit's computer system); recording every detail and dispatching information to the designated o kitchen section

o To prepare the order's arrival list on a daily basis and distribute it (both in FOH and BOH)

o To update function sheets with order's amendments and inform the concerned sections

o To ensure that the workplace and surrounding areas are kept clean and organized at all time

o To comply with all the company's statutory and legal requirements for fire, licensing and food handling

o To make sure that all furniture, fixtures and equipment are operating safely and maintained as required

• To assist the SBU's operation in the immaculate upkeep throughout the Call Centre Room

o To encourage loyal and repeat business with a personable approach to your duties

• To report any discrepancies and/or operating issues to the MOD (equipment, connectivity etc.)
• To answer email guest enquiries in a timely manner
• To notify the MOD and/ or Chef of any special guest request
• To record all details related to customer's complaints (guest name, mobile number, complaint reason) and communicate it to the Assistant Call Centre Manager

o To report for duty punctually wearing the correct uniform and adhering to grooming standards and hygiene at all times

• To meet all timelines as required so as to ensure consistency in the service provided
• To inform guests about the SBU's policy (delivery minimum charge, planning bespoke cake orders etc.)

o To answer guests' requests on social media tools including Lilou Artisan Patisserie Whatsapp

Any other tasks as assigned by the Shop Manager and Assistant Call Centre Manager

o Proven experience as a Call Centre Agent for a large-sized organization (preferably from the Hospitality/ Retail Industry)

o Height Parameters: Ladies: 5'4" and Gentlemen: 5'6"

o Customer Management skills

o Ability to work both independently and in a team

o Personable and organized

o Ability to prioritize tasks

o Team-working skills: ability to work alone or as part of a team

o Self-motivated and detail oriented

o Customer Management skills

o Proficiency in MS Office and call centre equipment/ software programs

o Excellent interpersonal and communication skills

Ability to remain calm and courteous under pressure

Job Types: دوام كامل, دائم

Pay: ﷼4, ﷼5,000.00 per month

Company Description

Elements Clinics is a premium and luxury aesthetic clinic specializing in dermatology, aesthetics, hair transplant, skincare, and laser treatments. We combine healthcare practices with beauty services to create a beauty regimen for patients, aiming to maintain a natural, refreshed, and healthy appearance. Our clinic is dedicated to providing top-notch services to ensure our clients look and feel their best.

Role Description

This is a full-time on-site role located in jeddah for a Receptionist. The Receptionist will be responsible for greeting and assisting clients, managing phone calls, scheduling appointments, and performing various clerical duties. The Receptionist will ensure excellent customer service and maintain a welcoming environment for all clients.

Qualifications

• Strong Phone Etiquette and Receptionist Duties skills
• Proficiency in Clerical Skills and Communication skills
• Exceptional Customer Service abilities
• Excellent organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Experience in the healthcare or beauty industry is a plus

This is a full-time on-site role for a Call Center Agent located in Al Ahsa. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, ensuring customer satisfaction, resolving complaints, and maintaining accurate records of customer interactions. This role involves using computer systems to manage and process information efficiently and courteously.

Senoro Kebab

Call Center Agent

• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Strong Interpersonal Skills to handle customer interactions effectively
• Basic Computer Literacy to manage and process information through computer systems
• Excellent verbal and written communication skills
• Ability to work on-site at Al Ahsa
• Experience in a call center environment is beneficial
• High school diploma or equivalent qualification

Entry level

Full-time

Restaurants

The Call Center Supervisor is a critical leadership role tasked with overseeing the daily operations of the call center, ensuring that customer service representatives deliver high-quality service while meeting organizational goals and performance targets. This position requires a proactive and results-driven individual who possesses comprehensive knowledge of call center metrics, performance evaluation processes, and workforce management practices. The successful candidate will demonstrate exceptional competency in team leadership, conflict resolution, and operational efficiency. Responsibilities include monitoring call metrics, conducting performance evaluations, coaching team members to enhance their skills, and implementing process improvements to drive customer satisfaction. Additional duties involve resolving escalated customer issues, collaborating with cross-functional teams to align service delivery with organizational objectives, and fostering a positive work environment that motivates and inspires staff.

Job Requirements:

• Diploma or bachelor’s degree in business administration, Customer Service Management, or a related field
• A minimum of 2 years of experience in a call center environment specifically within a supervisory capacity
• Proven track record of managing teams effectively, including performance oversight and conflict resolution
• Extensive knowledge of customer service principles, practices, and standards
• Ability to analyze call center performance data and utilize insights to inform team development and operational improvements
• Strong understanding of various call center software and technology, including CRM systems and call routing tools
• Excellent verbal and written communication skills, demonstrating the ability to coach and guide team members effectively
• Familiarity with workforce management and scheduling principles to optimize staffing levels
• Skilled in developing training programs that enhance customer service efficacy and team cohesion
• Capacity for multitasking and managing competing priorities in a fast-paced environment

Job Responsibilities:

• Supervise daily operations of the call center to ensure optimal performance and adherence to service level agreements (SLAs)
• Monitor and evaluate call quality, providing constructive feedback to customer service representatives to enhance their performance
• Conduct regular one-on-one meetings with team members to discuss performance metrics, goals, and personal development plans
• Handle escalated customer issues effectively, ensuring timely resolution and satisfaction
• Implement and maintain a robust training program for new hires and ongoing development for existing staff
• Collaborate with the management team to forecast call volumes and adjust staffing requirements accordingly
• Analyze call center data to identify trends and areas for improvement, and propose solutions to enhance operational efficiency
• Facilitate team meetings to communicate organizational updates, performance expectations, and recognize outstanding contributions
• Foster a positive work environment through team-building activities, motivation initiatives, and recognition programs
• Ensure compliance with company policies, procedures, and applicable regulations while promoting adherence to ethical standards

Required Skills:

• Leadership and team management capabilities that inspire trust and ensure high performance among team members
• Analytical skills to interpret data and make informed decisions to improve service delivery
• Proficient in conflict resolution and effective communication techniques to handle challenging customer interactions
• Strong interpersonal skills to build rapport with team members and cross-functional teams
• Knowledge of quality assurance methodologies and customer satisfaction measurement tools
• Strong organizational skills to prioritize workload in a complex and dynamic environment
• Coaching and mentoring abilities to develop staff competencies and career progression
• Adaptability and openness to feedback, able to thrive in a rapidly changing landscape
• Proficiency with call center technology, CRM systems, and data analysis tools
• Empathy and emotional intelligence to understand customer needs and foster a customer-focused culture

• Associate

• Full-time

• Customer Service

• Telephone Call Centers

Extensya is a global leader in operating and managing customer services, with a strong presence in the Middle East. The company provides customer support services to several major companies and organizations across various sectors, delivering innovative solutions and high-quality services.

Work Schedule: Rotating weekly shifts.

Role Description

This is a full-time on-site role for a Call Center Representative. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy in handling inquiries and resolving issues.

Qualifications

• Customer Service Representatives and Customer Satisfaction skills
• Interpersonal Skills and Customer Support abilities
• Strong verbal and written communication skills in English
• Previous experience in a customer service role is a plus
• Ability to work effectively in a fast-paced environment
• High school diploma or equivalent

Seniority level : Entry level

Employment type : Full-time

We are seeking a Call Center Representative for a part-time position in Medina. The role involves handling customer service inquiries and providing support via phone calls. The ideal candidate should possess excellent communication skills, be able to work independently, and maintain a friendly and professional demeanor. This position offers flexible hours and is suitable for men with their own visa.

No English proficiency is required, as communication will primarily be with customers from Pakistan in their native language. Previous experience and accommodation are not necessary, making this an excellent opportunity for those looking to gain experience in customer service while residing in Medina. The salary is competitive at $1300 .

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Call center representative vacancy in Jeddah, Saudi Arabia

Call Center Representative

We are hiring a Call Center Representative to join our team in Jeddah, Saudi Arabia. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries or complaints. The ideal candidate should have strong English communication skills and be comfortable working in a fast-paced environment.

• Answering inbound calls and responding to customer inquiries or complaints
• Making outbound calls to follow up on customer requests or resolve issues
• Providing accurate information about products or services to customers
• Maintaining a high level of professionalism and positive attitude with customers at all times
• Escalating complex issues to the appropriate department for resolution
• Meeting performance targets and goals set by the company

• High school diploma or equivalent
• Fluent in English (spoken and written)
• Previous experience in a call center or customer service role preferred
• Excellent communication and interpersonal skills
• Able to multi-task and work well under pressure
• Good computer skills and ability to learn new software quickly

• Competitive salary of 1600$
• Accommodation provided by the company
• Training and development opportunities to enhance skills and career growth

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you! Apply now for the Call Center Representative position in Jeddah, Saudi Arabia.

Customer Service Representative (Call Center)
We are seeking enthusiastic and friendly individuals to join our team as Customer Service Representatives in our call center located in Medina, Saudi Arabia. As a CSR, you will be responsible for handling incoming calls from customers, addressing their inquiries and concerns, and providing them with exceptional service. This is a contract position that does not require any previous experience or English proficiency. Accommodation will be provided for non-local employees.

Responsibilities:
- Answer incoming calls from customers and assist them with their inquiries and concerns
- Provide excellent customer service by being friendly, patient, and understanding
- Document all customer interactions in our database
- Escalate complex issues to the appropriate departments for resolution
- Meet or exceed performance targets set by the company
- Continuously learn and stay updated on company products and services

Requirements:
- High school diploma or equivalent
- No previous experience required
- Fluent in African languages or Malayalam preferred but not required
- Excellent communication skills
- Ability to work well under pressure in a fast-paced environment
- Basic computer skills

Benefits:
- Competitive salary package
- Accommodation provided for non-local employees
- On-the-job training provided
- Opportunity for growth within the company

If you are a fresh graduate or someone looking to gain experience in the customer service industry, this is the perfect opportunity for you! Apply now to join our dynamic team of call center representatives.

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