212 Gaming Specialist jobs in Saudi Arabia

• Support internal teams (Marketing, Operations, Community, Business Development) in developing and executing localized campaigns.

  
  

• Assist in identifying, approaching, and working with potential local partners to implement impactful marketing partnerships.

  
  

• Build and maintain relationships with key stakeholders to support marketing objectives.

  
  

• Engage with the local gaming community to gather insights and provide feedback for targeted initiatives.

  
  

• Research and stay updated on local trends in content, media, and culture to support brand positioning and market entry.

  
  

Core Principles:

• Efficiency & Learning: Contribute to impactful campaigns through thoughtful execution and a focus on improvement.

  
  

• Proactive Attitude: Show willingness to take initiative and solve problems in a supportive role.

  
  

• Curiosity: Stay updated on market trends to contribute ideas that inform marketing strategies.

  
  

• 1–2 years of experience in Marketing, Partnerships, or Business Development, preferably with exposure to local market and consumer insights.

  
  

• Good understanding of the local marketing industry and familiarity with the Saudi gaming community.

  
  

• Ability to work in a dynamic, startup-like environment, with a flexible and collaborative approach.

  
  

• Strong communication skills in both Arabic and English; proficiency in Chinese is a plus.

  
  

This is a valuable opportunity for a motivated early-career professional to contribute to the future of mobile gaming in Saudi Arabia through supportive partnerships, localized campaigns, and community engagement.

#LI-RL1

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

50-99 Employees · Recruitment & Employee Placement Agency

We’re looking for a Customer Service to join our team in Unaizah, Qassim. The role involves supporting service quality, improving procedures, and preparing reports.

• Support service quality, improve procedures, and prepare reports.

• Experience in customer service or quality
• Strong communication and reporting skills

ManpowerGroup was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) adherence
  • Customer Satisfaction (CSAT) scores
  • Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
• Average Handling Time (AHT)
• First Call Resolution (FCR)
• Service Level Agreement (SLA) adherence
• Customer Satisfaction (CSAT) scores
• Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

G

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR

1. Communication with customers in written and via phone with defined SLA (response time) and quality standards
2. Keeping records of customer’s interaction and contacts
3. Researching required information using internal systems and resources
4. Communication and coordination with CS Team members, internal departments, and GB offices
5. Following-up in customer inquiries not immediately resolved
6. Identifying and escalating priority issues
7. Recommending process improvements
8. Duties and responsibilities can be changed after arrangement
9. Providing customers with correct and complete information
10. Ensuring maintaining of KPIs and SLAs
11. Ensuring the contact logging software is correctly used to allow reports and analysis
12. Maintaining internal rules

1. Secondary education degree or University degree (Bc/MA)
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
3. Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
4. PC literate with experience with MS Office
5. Good communication skills

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage)
2. Customer oriented
3. Attention to detail and accuracy
4. Enjoys a fast paced, ever-changing environment
5. Team player
6. Good analytical skills, focused on problem solving
7. Ability to handle stress
8. Multi-tasking
9. Experience with Salesforce