213 Gaming Associate jobs in Saudi Arabia

Publicis Media harnesses the power of modern media through global agency brands CJ, Performics, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global practices deliver client value and drive growth in a platform-powered world. It is present in more than sixty countries with over 23,000 employees worldwide.

Overseeing, leading, and growing every aspect of the Gaming & eSports vertical within Publicis Content. Supporting the Head of Content and empowering the Gaming & eSports team, you will be required to lead and help the team to create and deliver end-to-end multi-market Gaming & eSports proposals and solutions. Where required, you will work with other Publicis Content teams such as creative, production, strategy or distribution to help further drive Publicis Content revenues.

Technical and Product:

• Responsible for developing, leading, and owning the overall Gaming & eSports strategy.
• Project manage end-to-end multi-market gaming & esports proposals and solutions, including brand gaming strategy, platform strategy, ideation, campaign planning, content & partnerships, campaign execution, and management.
• Providing industry expertise with a strong network of key stakeholders within Gaming & eSports.
• Maintain up-to-date knowledge of industry trends and best practices for brands and creators in Gaming & eSports.

Business Accuracy & Operational Efficiency:

• In partnership with the Head of Publicis Content, set an insights-driven go-to-market approach for client acquisition and engagement and for the partnerships with publishers, brands, creators, and IP owners within Gaming & eSports.
• Lead on the development and negotiation of new business.
• Deliver the roadmap for Gaming & eSports in the MENA through the development and delivery of growth and activation planning.
• Manage the delivery of online and offline events.
• Manage the day-to-day relationship with our key client stakeholders.
• Support the Head of Publicis Content and the wider business with creative ideas and research for new business pitches when required.
• Constantly exceed client expectations and ensure key project milestones are met.
• Maintain a solid understanding of clients' business and their competitors to make recommendations to clients and planning teams that drive change.
• Ensure accuracy with finance & keep constantly updated with finance and billing processes.
• Develop your team's skills across the media and gaming & esports landscape, negotiation, project management, creativity, data analysis, and campaign optimization.
• Ensure your team is familiar with the Publicis Content offering as well as other practices within the Publicis Groupe.
• Provide regular feedback and build a trusted relationship with your team.
• Prioritize the workload and manage tasks to achieve deadlines, ensuring the team supporting you does the same.
• Set clear roles and responsibilities at the start of each project for your team, allowing for their constant development and learning.
• Assist in the annual revenue targets as determined by the leadership team and aligned to OKRs (Objectives & Key Results).
• Work with the wider Content practice to integrate Gaming & eSports opportunities with other Publicis Media services.

Innovative & Analytical Mindset:

• Challenge gaming & esports partners to deliver innovative responses to briefs and provide solutions to client challenges that inspire our advertisers to work with Publicis Content.
• Identify opportunities to knowledge share and cross-skill within the team.
• Proactively share innovations, trends and thought leadership with client partners and industry publications.
• Periodically analyze products and develop growth opportunities for the vertical (new products, removing non-performing ones, strategic alliances).
• Ensure active participation in regional and global conferences and awards.

People & Leadership:

• Takes initiative to challenge an established point of view with respect and openness.
• Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
• Able to handle complex issues and make decisions even when missing information.
• Capable of proactively developing meaningful relationships with key decision makers.
• Accepts responsibility for client problems, manages conflict and actively works to solve challenges internally and externally.
• Able to build succession plans and grow and mentor future talent.
• Able to provide constructive feedback to others in a timely manner.
• Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
• Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
• Able to motivate their team to pursue goals and deliver beyond their beliefs.
• Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
• Empowers individuals to solve problems with full support when needed.
• Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
• Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
• Proactively and continuously work towards improving effective team working and collaboration.
• Able to handle complex messages and convey issues to facilitate others' understanding.
• Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
• Capable of creating opportunities for others to grow and demonstrate their learning agility.
• Drives a culture of trust with peers, clients and other stakeholders.

Self:

• Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
• Displays openness to the ideas of others and leverages them when beneficial for the business.
• Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
• Able to set high impact objectives and goes above and beyond to exceed performance.
• Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
• Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity, transparency and humbleness.
• Showcases resilience and maintains drive and a positive outlook when faced with challenges.
• Actively listens and is receptive to others' feedback on performance.
• Able to take justified risks when appropriate and take accountability and responsibility when things don't go as planned.
• An early identifier of change, able to proactively develop and share plans to seize opportunities.
• Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
• Able to listen to other people in a way that they feel understood and is respectful of others.
• Able to make timely decisions that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.

• 8+ years of successful Gaming & eSports sales and partnership experience, with a proven track record of strong leadership experience. You will have developed a distinct blend of creative instincts, social media marketing aptitude and executive management skills.
• Must have managed gaming campaigns and activations in KSA market.
• Be well connected with KSA gaming vendors & partners, such as E-sports teams, gaming influencers & E-sports world cup organizers.
• Strong passion for eSports and video mobile games and domain expertise globally and in the MENA.
• Able to work in a fast-paced and high-performing environment.
• Build and develop relationships with client business leads and their teams to ensure synergy in the overall product delivery.
• Must be able to cultivate excellent relationships with technology solution partners.
• Candidate must be able to integrate with fast-paced Planning and Activation teams.
• Strong end-to-end project management skills and a level of negotiation skills.
• Process driven, experience using research and measurement tools.
• Strong communication skills, both verbal and written, and continuously demonstrating the ability to think big and implement innovative ideas in ways that create significant social sharing and PR attention.

R-2105 P-2394

Publicis Media harnesses the power of modern media through global agency brands CJ, Performics, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global practices deliver client value and drive growth in a platform-powered world. It is present in more than sixty countries with over 23,000 employees worldwide.

Overseeing, leading, and growing every aspect of the Gaming & eSports vertical within Publicis Content. Supporting the Head of Content and empowering the Gaming & eSports team, you will be required to lead and help the team to create and deliver end-to-end multi-market Gaming & eSports proposals and solutions. Where required, you will work with other Publicis Content teams such as creative, production, strategy or distribution to help further drive Publicis Content revenues.

Technical and Product:

1. Responsible for developing, leading, and owning the overall Gaming & eSports strategy.
2. Project manage end-to-end multi-market gaming & esports proposals and solutions, including brand gaming strategy, platform strategy, ideation, campaign planning, content & partnerships, and campaign execution and management.
3. Provide industry expertise with a strong network of key stakeholders within Gaming & eSports.
4. Maintain up-to-date knowledge of industry trends and best practices for brands and creators in Gaming & eSports.

Business Accuracy & Operational Efficiency:

1. In partnership with the Head of Publicis Content, set an insights-driven go-to-market approach for client acquisition and engagement, and for partnerships with publishers, brands, creators, and IP owners within Gaming & eSports.
2. Lead on the development and negotiation of new business.
3. Deliver the roadmap for Gaming & eSports in the MENA through the development and delivery of growth and activation planning.
4. Manage the delivery of online and offline events.
5. Manage the day-to-day relationship with our key client stakeholders.
6. Support the Head of Publicis Content and the wider business with creative ideas and research for new business pitches when required.
7. Constantly exceed client expectations and ensure key project milestones are met.
8. Maintain a solid understanding of clients' business and their competitors to make recommendations that drive change.
9. Ensure accuracy with finance and keep constantly updated with finance and billing processes.
10. Develop your team's skills across the media and gaming & esports landscape, negotiation, project management, creativity, data analysis, and campaign optimization.
11. Ensure your team is familiar with the Publicis Content offering as well as other practices within the Publicis Groupe.
12. Provide regular feedback and build a trusted relationship with your team.
13. Prioritize the workload and manage tasks to achieve deadlines, ensuring the team supporting you do the same.
14. Set clear roles and responsibilities at the start of each project for your team, allowing for their constant development and learning.
15. Assist in the annual revenue targets as determined by the leadership team and aligned to OKRs (Objectives & Key Results).
16. Work with the wider Content practice to integrate Gaming & eSports opportunities with other Publicis Media services.

Innovative & Analytical Mindset:

1. Challenge gaming & esports partners to deliver innovative responses to briefs and provide solutions to client challenges that inspire our advertisers to work with Publicis Content.
2. Identify opportunities to knowledge share and cross-skill within the team.
3. Proactively share innovations, trends, and thought leadership with client partners and industry publications.
4. Periodically analyze products and develop growth opportunities for the vertical (new products, removing non-performing ones, strategic alliances).
5. Ensure active participation in regional and global conferences and awards.

People & Leadership:

1. Takes initiative to challenge an established point of view with respect and openness.
2. Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
3. Able to handle complex issues and make decisions even when missing information.
4. Capable of proactively developing meaningful relationships with key decision makers.
5. Accepts responsibility for client problems, manages conflict, and actively works to solve challenges internally and externally.
6. Able to build succession plans and grow and mentor future talent.
7. Able to provide constructive feedback to others in a timely manner.
8. Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
9. Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
10. Able to motivate their team to pursue goals and deliver beyond their beliefs.
11. Able to assess ideas and people on merit alone, without bias or favoritism, and gives recognition when due.
12. Empowers individuals to solve problems with full support when needed.
13. Capable of coaching and supporting others by aligning career expectations and providing actionable, open, and constructive feedback.
14. Capable of persuading others with integrity by understanding their motivations and identifying their concerns and working toward solving them.
15. Proactively and continuously work towards improving effective team working and collaboration.
16. Able to handle complex messages and convey issues to facilitate others' understanding.
17. Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
18. Capable of creating opportunities for others to grow and demonstrate their learning agility.
19. Drives a culture of trust with peers, clients, and other stakeholders.

Self:

1. Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
2. Displays openness to the ideas of others and leverages them when beneficial for the business.
3. Demonstrates a growth mindset and proactively adapts behavior and performance for sustained success.
4. Able to set high impact objectives and goes above and beyond to exceed performance.
5. Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
6. Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
7. Approaches situations and individuals with honesty, integrity, transparency, and humbleness.
8. Showcases resilience and maintains drive and a positive outlook when faced with challenges.
9. Actively listens and is receptive to others' feedback on performance.
10. Able to take justified risks when appropriate and take accountability and responsibility when things don't go as planned.
11. An early identifier of change, able to proactively develop and share plans to seize opportunities.
12. Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
13. Able to listen to other people in a way that they feel understood and is respectful of others.
14. Able to make timely decisions that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
15. Able to build initiatives despite doubts or resistance from others to deliver strategic impact.

1. 8+ years of successful Gaming & eSports sales and partnership experience, with a proven track record of strong leadership experience. You will have developed a distinct blend of creative instincts, social media marketing aptitude, and executive management skills.
2. Must have managed gaming campaigns and activations in the KSA market.
3. Be well connected with KSA gaming vendors & partners, such as E-sports teams, gaming influencers & E-sports world cup organizers.
4. Strong passion for eSports and video mobile games and domain expertise globally and in the MENA.
5. Able to work in a fast-paced and high-performing environment.
6. Build and develop relationships with client business leads and their teams to ensure synergy in the overall product delivery.
7. Must be able to cultivate excellent relationships with technology solution partners.
8. Candidate must be able to integrate with fast-paced Planning and Activation teams.
9. Strong end-to-end project management skills and a level of negotiation skills.
10. Process driven, experience using research and measurement tools.
11. Strong communication skills, both verbal and written, and continuously demonstrating the ability to think big and implement innovative ideas in ways that create significant social sharing and PR attention.

R-2105 P-2394

50-99 Employees · Recruitment & Employee Placement Agency

We’re looking for a Customer Service to join our team in Unaizah, Qassim. The role involves supporting service quality, improving procedures, and preparing reports.

• Support service quality, improve procedures, and prepare reports.

• Experience in customer service or quality
• Strong communication and reporting skills

ManpowerGroup was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) adherence
  • Customer Satisfaction (CSAT) scores
  • Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
• Average Handling Time (AHT)
• First Call Resolution (FCR)
• Service Level Agreement (SLA) adherence
• Customer Satisfaction (CSAT) scores
• Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

G

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.