29 Functional Sme jobs in Saudi Arabia

Join to apply for the Tech. Functional SME (Medicaid) role at JUARA IT SOLUTIONS

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Join to apply for the Tech. Functional SME (Medicaid) role at JUARA IT SOLUTIONS

Job Description:

We are looking for a Technical Functional SME to support the Medicaid module in Model N Flex. The role involves understanding and resolving disputes, validating rebates, and handling error lines.

Job Description:

We are looking for a Technical Functional SME to support the Medicaid module in Model N Flex. The role involves understanding and resolving disputes, validating rebates, and handling error lines.

Key Responsibilities:

• Provide support for Medicaid module in Model N Flex.
• Work on rebate validations/calculations and issue resolution.
• Liaise with business teams on Medicaid processing.
  
  
  

Requirements:

• 8+ years of experience in Medicaid-related support.
• Strong technical skills in SQL & Oracle PL/SQL.
• Familiarity with Medicaid dispute resolution and duplicate handling.
• Strong communication skills.
  

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries IT Services and IT Consulting

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Overview:
**Role Purpose**
- The purpose of this role to deliver great customerservice/experience by effectively acknowledging, tracking, andprioritizing all client cases as per the regulatory guidelines, andensuring resolution as per the defined SLAs, by allocating the same tothe relevant support team._

**Do**
- ** Ensure operational excellence through contract andregulatory compliance, effective case acknowledgment, tracking,prioritization, system updation, and reporting**
- _Acknowledge client cases as per the SLA’s defined in thecontract _
- _Access client tool and log all incoming client cases accuratelyon the internal tool as per contract _
- _Accurately document all pertinent case information such as casenumber, case type, etc. of daily cases received _
- _Follow standard processes and procedures to track and prioritizeall client cases_
- _ Accurately update the internal tool with daily cases and forwardthe same to respective agents and QAs_
- _ Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in effective case logging andprioritization _
- _Maintain and timely update internal tool for agents to speed upresponse time_
- _ Identify red flags and escalate serious client issues to Teamleader in cases of non-compliance and untimely resolution_
- _ Ensure all client information, disclosures and regulatorychanges are given to agents and QA’s on a regular basis_
- _ Monitor compliance with service agreements to avoid legalchallenges _
- _Share recorded case logs and status reports with clients andsupervisors on a daily basis_
- **
Deliver excellent customer service through effectiveunderstanding of client tool, accurate case logging and prioritizationas per regulatory guidelines**
- _Serve as the primary point of contact for accessing casespertaining to a specific client using designated client tool_
- _ Develop deep understanding and use of client tool to effectivelyperform day today duties_
- _ Access client tool and acknowledge to the client the receipt ofthe cases as per the SLA’s defined in the contract _
- _Accurately document all pertinent case information such as casenumber, case type, etc. on a daily basis for all cases received_
- _ Prioritize cases on the levels of urgency and complexity as perthe regulatory guidelines defines by the client _
- _Accurately extract case information and create an excel listingcases along with relevant information pertaining to the cases_
- _ Maintain logs and records of all client cases as per thestandard procedures and guidelines_
- _ Collaborate with client and undergo trainings on any newregulatory guidelines for a particular client process and implement thesame on all cases_
- **Ensure allocation and resolution of client cases as per thedefined SLAs by accurately updating internal tools, training sessions onnew regulations and regular reporting**
- _Ensure allocation of cases to agents and QAs by accuratelyrecording all client cases on the designated internal tracking software_
- _ Maintain tracker of all cases received along with the allocationinformation for reporting purposes _
- _Ensure all client cases are resolved as per the definedSLA’s and regulatory guidelines defined by the client_
- _ Maintain and share the resolution status report with supervisorand client on a daily basis_
- _ Share the hourly productivity update report with supervisors andclients on a daily basis_
- _ Undertake client training on specific tool features and/or anyother regulatory changes introduced by client/govt. _
- _Conduct training sessions for agents and QA ensuring theregulatory changes have been effectively communicated to all agents andQAs_
- _ Ensure new regulatory guidelines are implemented all clientprocesses to avoid penalties and non-compliance_
- _ Liaise between the client and internal teams on escalations ofserious issues and unique queries_
- _ Follow up with agents and QAs to record feedback and ensurecompliance to contract SLA’s and regulations_
- _ Interact and engage with the client and internal stakeholders tocommunicate and update progress against a particular case_
- ** Build capability to ensure operational excellence andmaintain superior customer service levels for the existing client**
- _ Undertake trainings to stay current with any new features,changes and updates on client tool _
- _Enroll in product specific and any other trainings per clientrequirements/recommendations_
- _ Conduct training sessions for Agents and QAs on any newregulatory guideline that needs to be applied to any process urgently_
- _ Identifying and document most common problems and recommendappropriate changes to the team leader_
- _ Updates job knowledge by participating in self learningopportunities and maintaining personal networks_

**Stakeholder Interaction**

**Stakeholder Type**

**Stakeholder Identification**

**Purpose of Interaction**

**Internal**

Team Leaders

Process Improvements, Reporting

Agents & QA’s

Case

Job Description:

Responsibilities

The primary responsibilities of a Subject Matter Expert is mentioned below, but not limited to:

• Conduct knowledge sharing sessions at a defined frequency along with the support of the trainer

• Ensuring the flow of project related information / updates within the project team and with the people concerned

• Build relationship/trust with agents so that they are comfortable approaching them for resolution of customer issues

• Monitor Ticket bins of all agents and monitor idle cases

• Handling elevation calls

• Check for the technical updates from DXC team and update agents on the same

• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope

• Exercises independent judgment within defined parameters

• Develops expertise and practical knowledge of application within business environment.

• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps

• Remain well versed in help desk policies, procedures, standards and documentation

• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate

• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation

• Is required to be an expert user of Microsoft Office

• Ability to work under tight deadlines and deliver business results

• Ability to coach L1 engineers to support their development needs and help them meet their goals

• Must possess Excellent Communication skills / high energy and confidence

• Excellent performance metrics viz. CSAT / DSAT / AHT / Service Recovery

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere .

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About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As a DevOps Subject Matter Expert, you will play a critical role in driving the adoption and success of DevOps principles and practices within the organization. You will champion the cultural shift towards a collaborative and agile development environment, focusing on improving collaboration between development and operations teams, streamlining software delivery pipelines, and accelerating time-to-market. You will work closely with cross-functional teams to ensure process enhancements support broader business objectives while maintaining compliance with industry standards and regulations. You will be responsible for fostering a DevOps culture, integrating necessary tools and technologies, and establishing key performance indicators (KPIs) to track progress and measure the effectiveness of DevOps initiatives.

Requirements:

1. Bachelor’s degree in computer science, Software Engineering, or a related field.
2. 5+ years of experience in IT, with at least 3 years of hands-on experience with DevOps principles and practices.
3. Strong understanding of DevOps methodologies, tools, and technologies (e.g., CI/CD pipelines, containerization, orchestration, IaC).
4. Experience with cloud platforms (AWS, Azure, GCP) and cloud-native technologies is a significant plus.
5. Experience with scripting languages (e.g., Python, Bash, Groovy) and automation tools.
6. Excellent communication, collaboration, and interpersonal skills.
7. Strong analytical and problem-solving skills.
8. Experience with Agile development methodologies (e.g., Scrum, Kanban) is preferred.
9. Relevant certifications (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer) are a plus.

What You Need:

1. A strong passion for DevOps and a commitment to continuous learning and improvement.
2. A proactive and results-oriented approach to problem-solving and process optimization.
3. Excellent teamwork and collaboration skills.
4. A strong work ethic and the ability to work independently.
5. A commitment to staying current with the latest DevOps trends and technologies.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As a Cloud Subject Matter Expert (SME), you will play a critical role in driving the organization's cloud adoption strategy. You will lead the strategic shift towards cloud-based solutions, focusing on enhancing scalability, flexibility, and cost-effectiveness. This includes conducting thorough cloud readiness assessments, evaluating and recommending suitable hybrid cloud models, and ensuring the security and compliance of cloud deployments. You will utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and implement best practices within the cloud environment. You will also act as a key advisor and mentor to other teams on cloud-related technologies and best practices.

Requirements:

1. Bachelor’s degree in computer science, Information Technology, or a related field.
2. 5+ years of experience in IT, with at least 3 years of hands-on experience with cloud computing platforms (AWS, Azure, GCP).
3. Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS), architectures, and best practices.
4. Experience with cloud migration strategies and implementation.
5. Proficiency in cloud security best practices and compliance requirements (e.g., CIS Controls, ISO 27001).
6. Excellent analytical, problem-solving, and communication skills (both written and verbal).
7. Strong interpersonal and presentation skills.
8. Experience with scripting languages (e.g., Python, PowerShell) is a plus.
9. Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Certified Solutions Architect) are a plus.

What You Need:

1. A strong passion for cloud computing and a desire to stay current with the latest technologies and trends.
2. A proactive and results-oriented approach to problem-solving and continuous improvement.
3. Excellent teamwork and collaboration skills.
4. A strong work ethic and the ability to work independently.
5. A commitment to professional development and continuous learning.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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Overview

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Subject Matter Expert (SME) to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

NOTE : This is a one-year contract with relocation to Riyadh, relocation costs are covered by the client.

About The Role

We are seeking experienced Subject Matter Experts (SMEs) to provide domain-specific guidance and support for project delivery. SMEs will play a key role in architecture reviews, offering specialized expertise in their area to ensure project success.

Responsibilities

• Provide expert guidance in assigned domains (Security, Infrastructure, Pega) to support project delivery.
• Conduct architecture reviews and provide recommendations and guidance.
• Offer insights and advice based on prior experience in large-scale transformation projects.
• Provide additional expertise in Customs-related processes if applicable (advantageous but not mandatory).
• Collaborate with project teams to ensure best practices and knowledge transfer.

Qualifications

• Minimum 10 years of experience in the relevant domain (Security, Infrastructure, Pega).
• Experience in large-scale transformation projects is highly desirable.
• Prior experience in Customs or government-related projects is a plus.
• Regional experience in the Middle East or KSA is advantageous.
• Ability to work part-time for 1–2 months, potentially offline with minimal travel.

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A global leading Facilities Management provider is looking for a Security and Mobility Subject Matter Expert to join their team in AlUla, Saudi Arabia.

**Responsibilities**
- Responsible for supervising a specific security function (e.g. personnel security) or program within a business line or region.
- May function as a senior industrial security representative in accordance with applicable government security policy.
- May be responsible for training, supervision and career mentoring.
- May require budget preparation and management.
- Requires full working knowledge of the National Industrial Security Program Operating Manual (NISPOM) and/or associated Intelligence Community/Special Access Program security policies and procedures.
- Performs a variety of industrial security duties to include, but not limited to: personnel, technical, programmatic, information systems, operations security and communications security support.
- Knowledge of the government's personnel security regulations pertaining to clearance processing system and related electronic systems (e.g., JPAS, eQip and others).

Parsons is looking for an amazingly talented **Development & Construction - Subject Matter Expert **to join our team! In this role you will **ensure construction excellence by setting guidelines, best practices and optimizing procurement across portfolio.**

Directs all field construction activities of major projects involving multiple units (Typically a project having more than 7 million construction manhours or a total installed cost of more than $250 million.), or multiple smaller-scope projects.

Applies widely diversified knowledge and experience of various disciplines to be used during construction, as well as the most current and effective methods and techniques to be utilized for installation. Incumbent is totally familiar with required contractual obligations and technical aspects of all facilities to be erected. In addition to construction supervision, the incumbent is also responsible for field administration, procurement, and field engineering. Willingness to relocate to construction site locations is expected.

**What You'll Be Doing**:

- Develop and maintain the portfolio level technical guidelines to assess the economic/financial viability of projects, covering, for example, but not limited to; Construction scheduling and stage gate definition, Contracting and procurement strategy (incl. commercials), Constructability and Construction Projects Risk Management
- Intervene, when appropriate and in collaboration with Technical Leads within PM teams, in projects under execution to identify reasons for delay and drive turnaround initiatives
- Define the standard PIF contractual parameters (from a business perspectives), covering for example but not limited to e.g., structural/civil/MEP/ façade, testing and certification)
- Continuously consolidate feedback from projects on construction technologies
- Consolidate data and feedback from portfolio on construction vendor (including but not limited to) performance to create a CoE vendor database
- Support throughout the tender and vendor appointment process for construction, covering for example but not limited to; Initial due diligence for vendors, Participation in Tender Committee

**What Required Skills You'll Bring**:

- Bachelor's Degree in construction-related field (or equivalent construction-related work experience),
- Minimum 20+ years of widely diversified experience (including successful management experience) in the construction of large civil/structural and/or industrial projects at domestic and/or foreign locations is required.
- Widely diversified knowledge of construction-related processes and industry practices.
- Demonstrated effective managerial capability on construction projects of comparable scope and complexity is also required Excellent written and oral communications skills (particularly in formal presentations to clients and upper management).

**What Desired Skills You'll Bring**:

- KSA experience

**Minimum Clearance Required to Start**:
Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.

Parsons is looking for an amazingly talented **Cost Estimation - Subject Matter Expert **to join our team! In this role you will **enhance cost management by merging portfolio insights with market data to maintain competitiveness and drive cost optimization.**

Completes a wide variety of difficult and complex estimating activities, viewed as a fully qualified professional with solid experience and technical leadership expertise.

**What You'll Be Doing**:

- Identify best practices on costing (incl. on technical guidelines, tools, templates and procedures), distill them into guidelines and share them across PM teams
- Provide key assumptions (e.g., CapEx) and support in preparation and/or review of budgets, estimates, business and cost plans in the different stages of the DMO
- Monitor actual spending vs. budget, analyze possible deviations and provide potential remediation actions, based on data provided by Planning and Monitoring
- Review when needed bids and proposals also to analyze potential discrepancies with guidelines and assumptions
- Consolidate data from portfolio and external sources to create a construction cost databases and issue quarterly Cost Benchmark Reports
- Develop and maintain Tender Price Index, Building Material Cost Index, Material Prices Databases and Constriction Price Index for alignment with construction market
- Develop the budgeting guidelines for projects during Phases 2 and 3 of the DMO process and when needed review the DevCo Cost Control Management
- Create a database of cost optimization levers with estimated impacts and support projects in identifying and implementing them

**What Required Skills You'll Bring**:

- Bachelor's Degree in Engineering or Construction Management or related field (or equivalent work experience)
- Minimum 10+ years of related work experience.
- Previous experience using estimating database supported
- Ability to lead an estimate team that is required to perform difficult and complex estimating activities typical to the engineering and construction industry projects and programs is required.
- Excellent written and verbal communication skills, knowledge of company and project procedures and practices, a familiarity with typical project controls software such as; Primavera scheduling software, Estimate/Schedule Transfer tools, Contract Manager, and DMCS (Document and Materials Control System) is required
- Must have a clear understanding of, and ability to work with, construction contract commercial documents, drawings and specifications, and be qualified to be a project/program estimate team leader.

**What Desired Skills You'll Bring**:

- KSA experience

**Minimum Clearance Required to Start**:
Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.