119 Front Office Manager jobs in Saudi Arabia

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary
  
  
  

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
  
  
  

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent
  
  
  

Hotel: Al Ahsa (HOFHA), Al Malik Khaled Street, P.O. Box 5399, 31982

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on taking the lead during an emergency or crisis

● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Must speak fluent English

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• Maximizes occupancy and average rate at all time.
• Closely coordinates room availability with the Director of Sales.
• Maintains a good relationship with travel agents and tour operators.
• Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
• Answers inquiries pertaining to hotel policies and services.
• Handles guest complaints professionally.
• Arranges for special services.
• Ensures high standards of service at all time.
• Maintains good relationship with guests and staff.
• Reviews arrival lists and pre-set the VIP guests with GM and EAM.
• Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Prepares reports as required.
• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
• Analyzes revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
• Ensures daily manager log-book is maintained.
• Reviews VIP and arrival lists.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
• Develops employee recognition programs for his/her operating areas.
• Complies with company policies and standards.
• Ensures a high quality of secretarial service at the Business Center.
• To be familiar with emergency procedures of the hotel.
• Performs other duties as assigned by supervisor.
• Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.
  
  

• Acknowledges and screens daily work schedule.
• Conducts daily briefing and de-briefing to heads of concerned sections.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Establishes two-way communication with related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Completes the profit and capital expenditure budget effectively and timely.
• Identifies and solves problems in a professional manner.
  
  

• Knows and understands the job description of all positions in his/her department and beware of others.
• Knows and understands policies relating to his/her department and others.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.
  
  

• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promote the hotel’s image and cooperation to improve community relationship.
  
  

• Coaches and counsels all staff when applicable.
• Evaluate objectively the performance of staff in his/her responsibilities.
• Provides training to all staff in his/her department regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better manager at all times.
  
  

• Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered.
• Directs and supervises activities of the departments concurred
• Coordinates with other managers to ensure smooth operations and all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important
• Individual in the community in promoting the hotel.
• To be able to communicate with guests effectively and efficiently.
  
  

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
• Knowledgeable in Front Office Operations.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

Join to apply for the Front Office Manager role at Dusit Thani Mactan Cebu

Continue with Google Continue with Google

Join to apply for the Front Office Manager role at Dusit Thani Mactan Cebu

• Maximizes occupancy and average rate at all time.
• Closely coordinates room availability with the Director of Sales.
• Maintains a good relationship with travel agents and tour operators.
• Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
• Answers inquiries pertaining to hotel policies and services.
• Handles guest complaints professionally.
• Arranges for special services.
• Ensures high standards of service at all time.
• Maintains good relationship with guests and staff.
• Reviews arrival lists and pre-set the VIP guests with GM and EAM.
• Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Prepares reports as required.
• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
• Analyzes revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
• Ensures daily manager log-book is maintained.
• Reviews VIP and arrival lists.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
• Develops employee recognition programs for his/her operating areas.
• Complies with company policies and standards.
• Ensures a high quality of secretarial service at the Business Center.
• To be familiar with emergency procedures of the hotel.
• Performs other duties as assigned by supervisor.
• Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.
  
  

• Maximizes occupancy and average rate at all time.
• Closely coordinates room availability with the Director of Sales.
• Maintains a good relationship with travel agents and tour operators.
• Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
• Answers inquiries pertaining to hotel policies and services.
• Handles guest complaints professionally.
• Arranges for special services.
• Ensures high standards of service at all time.
• Maintains good relationship with guests and staff.
• Reviews arrival lists and pre-set the VIP guests with GM and EAM.
• Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Prepares reports as required.
• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
• Analyzes revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
• Ensures daily manager log-book is maintained.
• Reviews VIP and arrival lists.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
• Develops employee recognition programs for his/her operating areas.
• Complies with company policies and standards.
• Ensures a high quality of secretarial service at the Business Center.
• To be familiar with emergency procedures of the hotel.
• Performs other duties as assigned by supervisor.
• Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.
  
  

• Acknowledges and screens daily work schedule.
• Conducts daily briefing and de-briefing to heads of concerned sections.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Establishes two-way communication with related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Completes the profit and capital expenditure budget effectively and timely.
• Identifies and solves problems in a professional manner.
  
  

• Knows and understands the job description of all positions in his/her department and beware of others.
• Knows and understands policies relating to his/her department and others.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.
  
  

• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promote the hotel’s image and cooperation to improve community relationship.
  
  

• Coaches and counsels all staff when applicable.
• Evaluate objectively the performance of staff in his/her responsibilities.
• Provides training to all staff in his/her department regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better manager at all times.
  
  

• Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered.
• Directs and supervises activities of the departments concurred
• Coordinates with other managers to ensure smooth operations and all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important
• Individual in the community in promoting the hotel.
• To be able to communicate with guests effectively and efficiently.
  
  

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
• Knowledgeable in Front Office Operations.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Dusit Thani Mactan Cebu by 2x

Get notified about new Front Office Manager jobs in Riyadh, Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 14 hours ago

Riyadh, Riyadh, Saudi Arabia 18 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.

With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments , and who is ready to make their mark on one of the most visible parts of the guest journey.

We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.

With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments , and who is ready to make their mark on one of the most visible parts of the guest journey.

As Front Office Manager , you will:

Lead a diverse team across the front desk, concierge, and bell services – ensuring a seamless and memorable experience for all guests.

Act as the face of the hotel – engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.

Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.

Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property-wide transformation .

Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up-selling.

Lead the front office team through emergency procedures and crisis management with confidence and professionalism.

To succeed in this role, you’ll need:

At least 3 years of experience in Front Office or Guest Services, including leadership of multi-disciplinary teams in a luxury or lifestyle hotel setting.

A strong international background, ideally in multi-outlet or large-scale operations.

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Excellent communication skills and fluency in English; additional languages are a plus.

A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.

A hands-on leadership style with strong problem-solving ability and attention to detail.

A competitive salary and incentive structure

Access to global hotel discounts and exclusive IHG benefits

Ongoing professional development and career advancement opportunities

A collaborative team culture where your voice and vision matter

Overview

We are seeking a highly qualified Front Office Manager to oversee and manage all front office operations at our hotel in Riyadh. The ideal candidate will ensure excellent guest services, smooth daily operations, and effective team leadership.

• Manage and supervise all front office activities, including reception, reservations, and guest services.
• Ensure a high level of guest satisfaction through professional service and prompt handling of inquiries or complaints.
• Lead, train, and evaluate front office staff to maintain service standards.
• Coordinate with other hotel departments to support seamless operations.
• Monitor performance, implement policies, and ensure compliance with hotel standards.

• Minimum of 5 years of experience as a Front Office Manager in a hotel.
• Strong leadership, organizational, and communication skills.
• Proficiency in hotel property management systems (PMS).
• Customer-focused with excellent problem-solving abilities.
• Bachelor’s degree in Hospitality Management or a related field is preferred.

• Full-time

• Hotels and Motels, Hospitality, and Hospitals and Health Care

Join to apply for the Front Office Manager role at Dusit Hotels and Resorts in Davao .

• Maximizes occupancy and average rate at all times.
• Closely coordinates room availability with the Director of Sales.
• Maintains a good relationship with travel agents and tour operators.
• Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
• Answers inquiries pertaining to hotel policies and services.
• Handles guest complaints professionally.
• Arranges for special services.
• Ensures high standards of service at all times.
• Maintains good relationship with guests and staff.
• Reviews arrival lists and pre-sets the VIP guests with GM and EAM.
• Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Prepares reports as required.
• Supports and determines training programs and prepares an annual training plan; works with Training Manager to have an active ongoing training plan in progress.
• Works with Reservations to assist in the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
• Analyzes revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to senior management regarding unusual events (revenue, occupancy and guest complaints).
• Ensures daily manager log-book is maintained.
• Reviews VIP and arrival lists.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Holds monthly staff meetings with minutes submitted to concerned persons.
• Develops employee recognition programs for operating areas.
• Complies with company policies and standards.
• Ensures a high quality of secretarial service at the Business Center.
• Be familiar with emergency procedures of the hotel.
• Performs other duties as assigned by supervisor.
• Interacts with clients, guests and VIPs in the lobby to ensure guest satisfaction and provide immediate resolutions or assistance.

• Acknowledges and screens daily work schedule.
• Conducts daily briefing and de-briefing to heads of concerned sections.
• Proposes an effective duty to ensure sufficiency of manpower in accordance with volume of business.
• Establishes two-way communication with related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Manages time effectively by meeting deadlines on time.
• Administers personnel actions on leaves and overtime requests, disciplinary actions and commendations.
• Completes the profit and capital expenditure budget effectively and timely.
• Identifies and solves problems in a professional manner.

• Knows and understands the job description of all positions in his/her department and neighboring ones.
• Knows and understands policies relating to his/her department and others.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all times without decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycling wastes and encouraging careful resource use.

• Communicates effectively with guests, clients, business partners and employees.
• Promotes hotel image and business development.
• Participates in community projects to promote the hotel's image and foster community relations.

• Coaches and counsels staff when applicable.
• Evaluates staff performance objectively.
• Provides training to all staff in his/her department regularly.
• Motivates staff to grow within the company.
• Develops self to be a better manager at all times.

• Reports to Director of Rooms and collaborates with other department heads to ensure guest satisfaction.
• Directs and supervises activities of the departments concerned.
• Coordinates with other managers to ensure smooth hotel operations.
• Interacts with clients, guests, government officials, suppliers and other important community members to promote the hotel.
• Communicates effectively with guests.

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

• Represents Dusit’s brand and values and delivers an exceptional guest experience and Thai graciousness.

• Embrace the company culture, vision, mission and values; lead by example and cascade to subordinates.

• Ensure confidentiality and secure storage of all intellectual property and data; adhere to hotel policies; keep information confidential during or after employment.

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 8 years in Front Office experience in a similar capacity, preferably in a 5-star environment.
• Knowledgeable in Front Office Operations.
• Excellent English communication skills, both written and spoken.
• Professional disposition with excellent interpersonal skills.

• Mid-Senior level

• Full-time

• Other

• Hospitality

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary
  
  

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
  
  

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent
  
  

We're not just hiring a Front Office Manager - we're looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.

With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments , and who is ready to make their mark on one of the most visible parts of the guest journey.

We're not just hiring a Front Office Manager - we're looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.

With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments , and who is ready to make their mark on one of the most visible parts of the guest journey.

As Front Office Manager , you will:

Lead a diverse team across the front desk, concierge, and bell services - ensuring a seamless and memorable experience for all guests.

Act as the face of the hotel - engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.

Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.

Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property-wide transformation .

Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up-selling.

Lead the front office team through emergency procedures and crisis management with confidence and professionalism.

To succeed in this role, you'll need:

At least 3 years of experience in Front Office or Guest Services, including leadership of multi-disciplinary teams in a luxury or lifestyle hotel setting.

A strong international background, ideally in multi-outlet or large-scale operations.

A Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Excellent communication skills and fluency in English; additional languages are a plus.

A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.

A hands-on leadership style with strong problem-solving ability and attention to detail.

A competitive salary and incentive structure

Access to global hotel discounts and exclusive IHG benefits

Ongoing professional development and career advancement opportunities

A collaborative team culture where your voice and vision matter