71 Front Desk Manager jobs in Saudi Arabia

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.

• Supervise front desk staff and daily operations to ensure smooth guest service.

• Assist with guest check-in, check-out, room assignments, and reservations.

• Address guest inquiries, requests, and complaints in a prompt and professional manner.

• Ensure adherence to hotel policies, procedures, and service standards.

• Coordinate with housekeeping, maintenance, and other departments for guest requirements.

• Train and mentor front desk agents to deliver high-quality service.

• Monitor performance, attendance, and grooming of the front desk team.

• Manage shift schedules and ensure proper staffing levels.

• Prepare and review daily reports and handovers.

• Handle cash transactions and ensure accuracy in billing and invoicing.

• Bachelors degree or diploma in Hospitality Management or a related field.

• 23 years of experience in front desk operations, preferably in a supervisory capacity.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.

• Ability to work under pressure and handle difficult situations with diplomacy.

• Flexibility to work shifts, weekends, and holidays.

• Previous experience in a 4-star or 5-star hotel environment.

• Multilingual abilities are a plus.

• Certification in hospitality or customer service is advantageous.

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.

• Supervise front desk staff and daily operations to ensure smooth guest service.

• Assist with guest check-in, check-out, room assignments, and reservations.

• Address guest inquiries, requests, and complaints in a prompt and professional manner.

• Ensure adherence to hotel policies, procedures, and service standards.

• Coordinate with housekeeping, maintenance, and other departments for guest requirements.

• Train and mentor front desk agents to deliver high-quality service.

• Monitor performance, attendance, and grooming of the front desk team.

• Manage shift schedules and ensure proper staffing levels.

• Prepare and review daily reports and handovers.

• Handle cash transactions and ensure accuracy in billing and invoicing.

• Bachelors degree or diploma in Hospitality Management or a related field.

• 23 years of experience in front desk operations, preferably in a supervisory capacity.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.

• Ability to work under pressure and handle difficult situations with diplomacy.

• Flexibility to work shifts, weekends, and holidays.

• Previous experience in a 4-star or 5-star hotel environment.

• Multilingual abilities are a plus.

• Certification in hospitality or customer service is advantageous.

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
  
  

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

Skills

Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
  
  

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

Skills

Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
  
  

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
  
  

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the Role
We are seeking a dynamic and guest-focused Front Desk Manager to join the pre-opening team at Four Seasons Resort and Residences AMAALA at Triple Bay . Reporting to the Assistant Director of Rooms , you will be responsible for leading the Front Desk operations , ensuring a seamless and memorable arrival and departure experience for every guest.

What You Will Do

• Lead and manage the daily operations of the Front Desk , ensuring smooth check-ins, check-outs, and personalized guest service.

  
  

• Supervise, train, and develop the Front Desk team, setting clear performance standards to ensure service excellence.

  
  

• Handle guest feedback, concerns, and special requests promptly and professionally.

  
  

• Work closely with Housekeeping, Engineering, and other departments to support operational needs and guest satisfaction.

  
  

• Oversee room assignments, upgrades, billing accuracy, and guest profile management.

  
  

• Maintain a strong presence in the lobby during peak times and assist in handling VIP arrivals and departures.

  
  

• Support the pre-opening phase through team recruitment, systems setup, and SOP development.

  
  

• Ensure compliance with Four Seasons brand standards, company policies, and local regulations.

  
  

What You Bring

• At least 5 years of experience in Front Desk operations , including 2 years in a supervisory or managerial role , preferably in luxury hospitality.

  
  

• Proven leadership skills, guest service excellence, and the ability to perform under pressure.

  
  

• Proficiency in Opera PMS and Microsoft Office Suite.

  
  

• Strong interpersonal skills, emotional intelligence, and attention to detail.

  
  

• Fluency in English is required.

  
  

What We Offer

• Competitive salary in a tax-free environment

  
  

• Housing and transportation

  
  

• 30 days of vacation plus public holidays

  
  

• Paid annual tickets

  
  

• Complimentary meals and uniform cleaning

  
  

• Medical and life insurance

  
  

• Employee Assistance Program

  
  

• Complimentary worldwide stays at Four Seasons properties

  
  

• Career development opportunities

  
  

• Additional family benefits

  
  

Schedule & Hours
This is a full-time position.

Localization
As part of our commitment to supporting the Saudi nationalization scheme , we encourage passionate and service-oriented Saudi nationals to apply and grow their careers with Four Seasons.