271 Front Desk Agents jobs in Saudi Arabia

Overview

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

About Silver Sands Beach

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

The Front Office Associate plays a pivotal role in ensuring exceptional guest experiences at our hotel. They are responsible for providing friendly and efficient service to guests during their check-in, stay, and check-out processes. This position requires a strong customer service orientation, excellent communication skills, and the ability to handle various tasks simultaneously while maintaining professionalism and attention to detail.

Key Responsibilities:

• Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
• Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
• Provide information about hotel facilities, services, and local attractions to guests.
• Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
• Handle cash and credit card transactions accurately, following hotel policies and procedures.
• Maintain a tidy and organized front desk area, including lobby and guest service areas.
• Assist with reservations, including taking bookings over the phone, email, or in person.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain knowledge of hotel policies, procedures, and emergency protocols.
• Uphold high standards of cleanliness, hygiene, and professionalism at all times.
• Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.

• High school diploma or equivalent; additional education in Hospitality Management and Tourism is a plus.
• Good level of English
• Previous experience in a Front Office Associate role in the hospitality industry.
• Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
• Excellent organizational and time management skills.
• Proficiency in computer systems and knowledge of hotel management software is desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.

USA OPPORTUNITIES! Hotel Front Desk Agent vacancy in Khamis Mushayt Saudi Arabia

Primary Responsibilities

• Greet guests and perform check-in/out procedures
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping

Job Description

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Live and project the goal, philosophy, vision, mission, and core values of the company.
• Adhere to company grooming standards at all times.
• Serve as a continual source of information, help, and assistance to all guests.
• Prepare weekly duty rosters.
• Supervise Guest Relation Officers.
• Keep the immediate manager fully informed of all problems or unusual matters of significance. Communicate and liaise at all times with team members.
• Maintain transparent and open communication, coordination, and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours/site inspections and special room drops for VIPs.
• Escort all arriving guests to their respective suites.
• Escort external guests to their destinations.
• Escort departing guests to their means of transport.
• Check all VIP rooms prior to arrival and ensure that the correct standards (allocations, amenities, and special requests) are maintained.
• Greet all residence guests personally.
• Promote inter-hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Sofitel standards, ensuring necessary actions, follow-up, and recording are done.
• Complete the departure list for the following day and contact VIP guests for any necessary arrangements.
• Ensure maximum guest satisfaction through personal recognition and prompt, cordial attention to all residence guests.
• Ensure all members consistently receive benefits, and VIPs receive special recognition and service.
• Liaise closely with Concierge and Butler for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check info systems if necessary.
• Maintain close contact with Airport Concierge and Reception for new arrivals and departures.
• Update and maintain an efficient guest history system.
• Prepare requisitions and distribute amenities timely.
• Ensure the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communication and smooth operations.
• Abide by all policies and procedures.
• Have full knowledge of Sofitel standards.
• Perform related duties and special projects assigned by Senior Management.

Qualifications

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff.
• Ability to work cohesively with co-workers as part of a multi-cultural team.
• Ability to focus on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with guests and patrons.
• Able to exercise good judgment with difficult guests.

Qualifications

• Degree from School for Tourism & Hotel Management.

Experience

• Minimum 3-5 years of relevant experience, with at least 2 years in a supervisory role.

Bachelor of Hotel Management (Hotel Management)

Any Nationality

1 Vacancy

Responsibilities include:

1. Preparing for daily VIP arrivals, including room allocation, amenities, and special requests.
2. Ensuring Mis-en-place is ready for VIP arrivals (e.g., registration cards, room keys, welcome drinks).
3. Registering and processing check-in/out for VIP guests efficiently and professionally.
4. Escorting VIP guests to their rooms.
5. Updating guest information into the system post check-in.
6. Handling cashiering duties, foreign exchange transactions, night audits, and reservations, including walk-in and call-in reservations.
7. Providing courteous service, responding promptly to requests and inquiries.
8. Resolving guest complaints and requests, liaising with relevant departments for follow-up.
9. Issuing guest room key cards and maintaining security controls.
10. Delivering messages, mails, and packages to guest rooms.
11. Assisting at the Information counter, Foreign Exchange, and Business Centre as assigned.
12. Knowledge of hotel rate codes, packages, segmentation, and discounts.
13. Maintaining contact with guests to handle problems or complaints efficiently and courteously.
14. Coordinating shuttle bus services with Bell desk.
15. Making courteous daily calls to VIP rooms and other guests.
16. Reporting unusual occurrences to the manager.
17. Adhering to hotel accident prevention policies.
18. Ensuring cleanliness and neatness of the front office area.
19. Reviewing log books, verifying outstanding issues, and following up on pending matters.
20. Announcing VIP rooms to Housekeeping and F&B departments.
21. Checking departure details and planning for the next day.
22. Arranging for special amenities like bouquets, cakes, and cards for anniversaries and birthdays.
23. Inspecting VIP rooms after amenities are placed.
24. Coordinating with the lobby manager for transportation arrangements.
25. Documenting daily guest relations reports systematically.
26. Communicating shift handover information for smooth operations.
27. Coordinating with Front Office, Housekeeping, F&B, and the General Manager regarding VIPs and MIPs.
28. Reviewing guest comments daily and contacting guests if necessary for feedback.
29. Handling guest complaints in coordination with the Front Office Manager, taking corrective actions, and preventing recurrence to ensure guest satisfaction and loyalty.

University Degree in Hotel Management, with either no experience (fresher) or at least 1 year of experience in a similar role at a 5-star hotel.

• Hotels
• Hospitality

• Chefs
• F&B
• Front Desk

• Guest Relations Agent

Disclaimer: Naukrigulf.com is a platform to connect jobseekers and employers. Applicants should independently verify the legitimacy of employers. We do NOT endorse requests for money or sharing personal/bank details. For security tips, visit our Security Advice page. Report suspicious activity to

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Adheres to company grooming standards at all time.
• Is a continual source of information, help and assistance to all guests.
• Prepares the weekly duty rosters.
• Supervise Guest Relation Officers.
• Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
• Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours / site inspection and special room drops for VIP s.
• Escorts all arriving guests to their respective suites.
• Escorts external guests to their destination.
• Escorts departing guests to their means of transport.
• Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
• Greet all residence guests personally.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
• Completes the departure list for the following day contact VIP guests for any necessary arrangements.
• Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
• Ensure ALL members consistently receive all benefits, repeat guests and other VIP s receive special recognition and service
• Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check-info system if necessary.
• Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
• Update and maintain efficient guest history system.
• Prepare requisition and distribution of amenities on a timely basis.
• Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
• Abides by all policies and procedures.
• Has full knowledge of Sofitel standards.
• Performs related duties and special projects assigned by Senior Management.

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests
  

Qualifications

• Degree from School for Tourism & Hotel Management
  

Experience

• Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level

Desired Candidate Profile

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Relations Manager

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