182 Front Desk Agents jobs in Saudi Arabia

Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and accommodates special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the relevant hotel personnel.

• Familiarize and comply with SAKEN mission, vision, core values, and standards.

• Register guests and handle keys to their units.

• Accommodate special requests whenever possible.

• Assist in pre-registration and blocking of rooms for reservations.

• Understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.

• Understand unit status and tracking.

• Know unit locations, types of units available, and rates.

• Present options and alternatives to guests and assist in making choices.

• Use suggestive selling techniques to sell rooms and promote hotel services.

• Know the activities and services of the property.

• Coordinate unit status updates, including checkouts, late checkouts, early check-ins, and special requests.

• Take reservations for same day and future dates, understanding cancellation procedures.

• Maintain key storage and supervise access to safe deposit boxes.

• Operate front office equipment.

• Process guest check-outs and perform cashier functions, including posting charges and currency exchange.

• Follow procedures for issuing and closing safe deposit boxes.

• Collaborate with other departments to maintain unit status and coordinate maintenance requests.

• Use proper telephone etiquette and handle mail, packages, and messages according to procedures.

• Notify guests of messages, mail, or faxes received for them.

• Inform guests about room safe, mini-bar, and room key procedures.

• Promote SAKEN services and amenities to guests.

• Obtain and attach proper identification for tax-exempt guests.

• Escort guests and transport luggage with Bell Person assistance.

• Review daily pass-on logs and attend department meetings.

• Report unusual occurrences or requests to management.

• Know safety and emergency procedures and accident prevention policies.

• Keep the front desk area clean and neat.

• Be flexible with shift changes as business demands.

• Fluency in English (speaking, reading, writing) and a sales-oriented attitude are required to provide courteous guest service.

• Education: High school diploma or equivalent.

• Physical requirements include fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and occasionally lifting up to 40 pounds.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Join to apply for the Front Desk Agent role at Amman Rotana

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Join to apply for the Front Desk Agent role at Amman Rotana

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Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Amman Rotana by 2x

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed.
3. Conducting in-room and hotel familiarization, and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions to respond effectively to guest queries.
5. Monitoring rate levels and occupancy to optimize sales.
6. Administering front desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Understanding and adhering to hotel policies, procedures, and service standards, and having full knowledge of hotel facilities and events.

Ideally, you should have a degree in hospitality and previous experience in a hotel Front Office Department. Excellent written and verbal English communication skills are essential, with knowledge of additional languages being an advantage. Strong interpersonal and problem-solving skills are required. Computer literacy and experience with Opera are beneficial.

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment and be a great team player, capable of working with a multicultural team and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Apply now.

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Join to apply for the Front Desk Agent role at Amman Rotana

2 days ago Be among the first 25 applicants

Join to apply for the Front Desk Agent role at Amman Rotana

Get AI-powered advice on this job and more exclusive features.

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Amman Rotana by 2x

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and accommodates special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the relevant hotel personnel.

• Familiarize and comply with SAKEN mission, vision, core values, and standards.

• Register guests and handle keys to their units.

• Accommodate special requests whenever possible.

• Assist in pre-registration and blocking of rooms for reservations.

• Understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.

• Understand unit status and tracking.

• Know unit locations, types of units available, and rates.

• Present options and alternatives to guests and assist in making choices.

• Use suggestive selling techniques to sell rooms and promote hotel services.

• Know the activities and services of the property.

• Coordinate unit status updates, including checkouts, late checkouts, early check-ins, and special requests.

• Take reservations for same day and future dates, understanding cancellation procedures.

• Maintain key storage and supervise access to safe deposit boxes.

• Operate front office equipment.

• Process guest check-outs and perform cashier functions, including posting charges and currency exchange.

• Follow procedures for issuing and closing safe deposit boxes.

• Collaborate with other departments to maintain unit status and coordinate maintenance requests.

• Use proper telephone etiquette and handle mail, packages, and messages according to procedures.

• Notify guests of messages, mail, or faxes received for them.

• Inform guests about room safe, mini-bar, and room key procedures.

• Promote SAKEN services and amenities to guests.

• Obtain and attach proper identification for tax-exempt guests.

• Escort guests and transport luggage with Bell Person assistance.

• Review daily pass-on logs and attend department meetings.

• Report unusual occurrences or requests to management.

• Know safety and emergency procedures and accident prevention policies.

• Keep the front desk area clean and neat.

• Be flexible with shift changes as business demands.

• Fluency in English (speaking, reading, writing) and a sales-oriented attitude are required to provide courteous guest service.

• Education: High school diploma or equivalent.

• Physical requirements include fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and occasionally lifting up to 40 pounds.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

About Silver Sands Beach

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

The Front Office Associate plays a pivotal role in ensuring exceptional guest experiences at our hotel. They are responsible for providing friendly and efficient service to guests during their check-in, stay, and check-out processes. This position requires a strong customer service orientation, excellent communication skills, and the ability to handle various tasks simultaneously while maintaining professionalism and attention to detail.

Key Responsibilities:

• Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
• Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
• Provide information about hotel facilities, services, and local attractions to guests.
• Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
• Handle cash and credit card transactions accurately, following hotel policies and procedures.
• Maintain a tidy and organized front desk area, including lobby and guest service areas.
• Assist with reservations, including taking bookings over the phone, email, or in person.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain knowledge of hotel policies, procedures, and emergency protocols.
• Uphold high standards of cleanliness, hygiene, and professionalism at all times.
• Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.

• High school diploma or equivalent; additional education in Hospitality Management and Tourism is a plus.
• Good level of English
• Previous experience in a Front Office Associate role in the hospitality industry.
• Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
• Excellent organizational and time management skills.
• Proficiency in computer systems and knowledge of hotel management software is desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.

About Silver Sands Beach

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

The Front Office Associate plays a pivotal role in ensuring exceptional guest experiences at our hotel. They are responsible for providing friendly and efficient service to guests during their check-in, stay, and check-out processes. This position requires a strong customer service orientation, excellent communication skills, and the ability to handle various tasks simultaneously while maintaining professionalism and attention to detail.

Key Responsibilities:

• Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
• Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
• Provide information about hotel facilities, services, and local attractions to guests.
• Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
• Handle cash and credit card transactions accurately, following hotel policies and procedures.
• Maintain a tidy and organized front desk area, including lobby and guest service areas.
• Assist with reservations, including taking bookings over the phone, email, or in person.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain knowledge of hotel policies, procedures, and emergency protocols.
• Uphold high standards of cleanliness, hygiene, and professionalism at all times.
• Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.

• High school diploma or equivalent; additional education in Hospitality Management and Tourism is a plus.
• Good level of English
• Previous experience in a Front Office Associate role in the hospitality industry.
• Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
• Excellent organizational and time management skills.
• Proficiency in computer systems and knowledge of hotel management software is desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.