388 Front Desk Agents jobs in Saudi Arabia

Overview

Who we are :

We are committed to transforming the sports landscape by introducing innovative concepts and providing international-grade facilities. And create a welcoming destination for families to enjoy fitness and fun, foster local talent, and build a platform for healthy competition.

We’re looking for a friendly, service-oriented team member to be the first point of contact for our members. You’ll welcome visitors warmly, ensure they feel valued and comfortable from the moment they arrive, provide prompt and courteous assistance, address inquiries and concerns, and deliver an exceptional members service experience throughout their visit.

• Welcome members warmly, answer their questions, and provide information about the facility's services, classes, and amenities.
• Process new member registrations, update existing member information, and handle membership fee payments.
• Book courts, fields, or equipment for members, and schedule appointments for personal trainers, fitness assessments, or other services.
• Accurately process transactions for memberships, merchandise, and facility rentals using the point-of-sale (POS) system.
• Ensure the front desk area is tidy and organized, and monitor the lobby and common areas for cleanliness, reporting any issues to the line Manager.
• Respond to phone calls from members and potential customers and professionally handle and resolve any complaints or problems that may arise.

• Communication ( Arabic and English )
• Costumer focus
• Problem Solving
• Presentable
• Accountability
• Team player

• 1 year of proven Hospitality / Front desk Experience .
• Previous experience in the sports, fitness, hospitality, or leisure industry preferred Guest Management .

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Overview

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

A front office agent is the face of CORE, the role is reception based and encompasses reservation, hosting and administrative duties.

Achieve 80% members satisfaction, solve issues within 24hr, if with 3 rd parties a 48hr lead time, ensuring that we as a business deliver our vision and reach our financial targets.

Ensure guests are served and cared for through efficient and smooth operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, as part of the Guest Relation department you are the CORE ambassador and it is an essential part in making everyone feel welcome, valued, comfortable and deliver an exceptional customer experience.

• All members to be greeted professionally, treated equally, receive exceptional and consistent service, feel valued and comfortable in their environment.
• Keep records of members interactions, process customer accounts, and file documents.
• Identify members needs to achieve satisfaction.
• Keep records of members interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken.
• Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
• Proactively collect feedback from members, document and share it. Ensure the correct action is taken to handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Proactively engage people in exercise and activity is at the heart of everything you do.
• Brand awareness creation, always go the extra mile to engage members.
• Build sustainable relationships of trust through open and interactive communication with members and the CORE team.
• Build a value for money culture amongst members and the CORE team.
• All interactions with members are submitted into the system.
• Membership administration is carried out efficiently and with attention to detail.
• Participation in all marketing and community building activities
• Assist with administration duties: filing, products supply inventory, updating Guest’s profile and other required to support management and operations.
• Provide accurate information about facilities in person and via telephone.

• High school graduate
• University Diploma or Degree Experience
• Previous experience within guest service or customer care
• Excellent English / Arabic language skills, verbal / written

Overview

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.

Who we are :

We are committed to transforming the sports landscape by introducing innovative concepts and providing international-grade facilities. And create a welcoming destination for families to enjoy fitness and fun, foster local talent, and build a platform for healthy competition.

We're looking for a friendly, service-oriented team member to be the first point of contact for our members. You'll welcome visitors warmly, ensure they feel valued and comfortable from the moment they arrive, provide prompt and courteous assistance, address inquiries and concerns, and deliver an exceptional members service experience throughout their visit.

• Welcome members warmly, answer their questions, and provide information about the facility's services, classes, and amenities.
• Process new member registrations, update existing member information, and handle membership fee payments.
• Book courts, fields, or equipment for members, and schedule appointments for personal trainers, fitness assessments, or other services.
• Accurately process transactions for memberships, merchandise, and facility rentals using the point-of-sale (POS) system.
• Ensure the front desk area is tidy and organized, and monitor the lobby and common areas for cleanliness, reporting any issues to the line Manager.
• Respond to phone calls from members and potential customers and professionally handle and resolve any complaints or problems that may arise.

• Communication ( Arabic and English )
• Costumer focus
• Problem Solving
• Presentable
• Accountability
• Team player

• 1 year of proven Hospitality / Front desk Experience .
• Previous experience in the sports, fitness, hospitality, or leisure industry preferred Guest Management .

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

A front office agent is the face of CORE, the role is reception based and encompasses reservation, hosting and administrative duties.

Achieve 80% members satisfaction, solve issues within 24hr, if with 3 rd parties a 48hr lead time, ensuring that we as a business deliver our vision and reach our financial targets.

Ensure guests are served and cared for through efficient and smooth operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, as part of the Guest Relation department you are the CORE ambassador and it is an essential part in making everyone feel welcome, valued, comfortable and deliver an exceptional customer experience.

• All members to be greeted professionally, treated equally, receive exceptional and consistent service, feel valued and comfortable in their environment.
• Keep records of members interactions, process customer accounts, and file documents.
• Identify members needs to achieve satisfaction.
• Keep records of members interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken.
• Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
• Proactively collect feedback from members, document and share it. Ensure the correct action is taken to handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Proactively engage people in exercise and activity is at the heart of everything you do.
• Brand awareness creation, always go the extra mile to engage members.
• Build sustainable relationships of trust through open and interactive communication with members and the CORE team.
• Build a value for money culture amongst members and the CORE team.
• All interactions with members are submitted into the system.
• Membership administration is carried out efficiently and with attention to detail.
• Participation in all marketing and community building activities
• Assist with administration duties: filing, products supply inventory, updating Guest's profile and other required to support management and operations.
• Provide accurate information about facilities in person and via telephone.

• High school graduate
• University Diploma or Degree Experience
• Previous experience within guest service or customer care
• Excellent English / Arabic language skills, verbal / written