131 French Speaking jobs in Saudi Arabia

Call Center

Jeddah, Makkah Bupa Arabia

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Job Description

Role Purpose:
Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of quality.

Key Accountabilities:
1. Calls Handling:

- Provide a high level of customer service and professional communication skills
- Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
- Resolves and inputs provider/client requests into CRM according to established guidelines.
- Ensures proper, accurate records, files, databases are set up and maintained.
- Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
- Ability to use and interpret multiple systems for preauthorization’s, claims research, contract interpretation, and provider network status
- Capacity to understand and interpret client and provider contracts while working with callers
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service deliver.

2. Complaint and conflict handling:

- Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with mínimal intervention of supervisors.

**Skills**:
Experience Field:

- Customer Service, Sales or Call Centre
- Ability to multi-task in a fast paced changing environment and work well under stress
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.

**Education**:
IT, business, marketing or healthcare.
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Call Center Representative

Riyadh, Riyadh Emdad By Elm

Posted 2 days ago

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Job Description

Overview

The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position requires a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The agent will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.

Job Requirements
  • A minimum educational qualification of a diploma or bachelor’s degree in a relevant field.
  • Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
  • Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
  • Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
  • Strong problem-solving skills and the ability to think on one’s feet to address customer inquiries effectively.
  • High level of empathy and patience when dealing with customer complaints or concerns.
  • Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
  • Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
  • Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
  • Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.
Job Responsibilities
  • Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
  • Accurately document and track customer interactions in the company’s CRM system, ensuring all information is up-to-date for effective follow-up.
  • Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
  • De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
  • Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
  • Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
  • Maintain a strong understanding of company products and services to provide informed guidance to customers.
  • Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
  • Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
  • Uphold compliance with company policies and industry regulations during all customer interactions.
Required Skills
  • Excellent communication skills, both written and verbal, to convey information clearly and professionally.
  • Strong customer focus with a commitment to ensuring a positive customer experience.
  • Effective problem-solving abilities to identify solutions in high-pressure situations.
  • Adaptability to changing environments and ability to learn new technologies quickly.
  • Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
  • High level of empathy to understand customer concerns and provide appropriate responses.
  • Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
  • Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
  • Resilience and patience when handling difficult customer interactions.
  • Time management skills to prioritize tasks effectively in a busy environment.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Human Resources Services and Telephone Call Centers

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Call center representative

Jeddah, Makkah Avanta Works

Posted 2 days ago

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Job Description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative


We are seeking a skilled and experienced Call Center Representative to join our team in Jeddah. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information to customers regarding products, services, and company policies
- Resolve customer complaints and escalate issues to the appropriate department when necessary
- Maintain a positive attitude and provide exceptional customer service at all times
- Complete call logs and update customer records with relevant information
- Follow communication procedures, guidelines, and policies
- Strive to meet monthly performance targets

Requirements:
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in Arabic or Hindi, both written and verbal
- Familiarity with CRM systems and practices is a plus
- Ability to handle high volume of calls in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- Flexibility to work varying shifts including nights, weekends, and holidays if needed

Salary:
This position offers a competitive salary of 1700$ per month.

Location:
This job is located in Jeddah. All nationalities are welcome to apply.

Benefits:
We offer an inclusive work environment that values diversity and promotes growth opportunities for our employees. This position does not require English proficiency.

If you meet the above requirements and are passionate about providing top-notch customer service, we encourage you to apply for this exciting opportunity!

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Call center representative Jobs in Jeddah:

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Call center representative

Workato

Posted 2 days ago

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Job Description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative (Pakistani/Malayalee)
As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a professional and efficient manner. You will be based in our call center located in Medina, Saudi Arabia and will work with a team of diverse individuals to provide exceptional customer service. This is an ideal position for freshers looking to gain experience in the customer service industry.

Key Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Making outbound calls to follow up on customer requests or resolve issues
- Providing accurate information about products or services to customers
- Maintaining a high level of professionalism and customer service at all times
- Documenting all interactions with customers accurately and promptly
- Collaborating with team members to ensure efficient resolution of customer issues
- Meeting or exceeding performance goals set by the company

Requirements:
- Fluency in English is essential for this role
- Proficiency in Urdu or Malayalam is preferred but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and customer-oriented mindset
- Ability to work well under pressure in a fast-paced environment
- Prior experience in a call center or customer service role is an asset but not mandatory

Working Hours:
This is a full-time position with working hours from 9am to 6pm, Sunday through Thursday. Part-time positions may also be available.

Salary:
We offer a competitive salary of 900$ per month, along with benefits such as medical insurance, transportation allowance, and annual leave.

If you are passionate about providing excellent customer service and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity. We welcome individuals from all nationalities who meet our requirements. Please submit your CV along with a cover letter explaining why you are the right fit for this role. Only shortlisted candidates will be contacted for an interview.

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Call center representative Jobs in Medina:

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Call center representative

Jeddah, Makkah Work in USA

Posted 2 days ago

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Job Description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative - Jeddah, Saudi Arabia


We are currently hiring for a Call Center Representative to join our team in Jeddah, Saudi Arabia. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a timely and professional manner.

Requirements:
- Fluency in Hindi and/or other Indian languages
- Excellent communication skills
- Ability to work in a fast-paced environment
- Customer service oriented
- Previous call center experience is preferred

Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Making outbound calls to follow up on customer requests or resolve any issues
- Providing information about products or services to customers
- Maintaining accurate records of all customer interactions
- Collaborating with team members to ensure excellent customer service

Benefits:
- Competitive salary of 1400$ per month
- Full-time job with visa sponsorship
- Opportunity for growth and career development

If you are a fluent Hindi speaker with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Join our dynamic team in Jeddah and be part of an exciting journey to success.

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Call center representative Jobs in Jeddah:

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MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

1200 $

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Call center representative

JobCenter

Posted 2 days ago

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Job Description

Call Center Representative Vacancy in Medina, Saudi Arabia

We are seeking a highly motivated and customer-oriented Call Center Representative to join our team in Medina, Saudi Arabia. The role involves handling inbound and outbound calls, providing excellent customer service, and resolving customer issues.

Requirements:
  • Must be an Indian national
  • Fluent in English (Arabic skills preferred)
  • Prior experience in call center or customer service
  • Excellent communication and interpersonal skills
  • Ability to multitask and work under pressure
  • Strong problem-solving skills
  • Availability for flexible shifts, including weekends and holidays
Responsibilities:
  • Answer incoming calls and assist customers
  • Make outbound follow-up calls
  • Identify and escalate priority issues
  • Maintain accurate interaction records
  • Provide exceptional customer service
  • Achieve performance targets
Benefits:
  • Competitive salary
  • Health insurance
  • Paid training
  • Career growth opportunities

If you are passionate about customer service and meet the requirements, we would love to hear from you! Apply now to join our team as a Call Center Representative in Medina, Saudi Arabia.

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Call center representative

India Abroad

Posted 2 days ago

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Job Description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative in Medina, Saudi Arabia for Indian Nationals



We are now hiring a Call Center Representative to join our team in Medina, Saudi Arabia. As a Call Center Representative, you will be responsible for handling customer inquiries and concerns through phone calls and emails. We are looking for Indian nationals with a biometric passport who are willing to work full time and can relocate to Medina.

Responsibilities:
- Receive incoming calls from customers and assist them with their inquiries and concerns
- Respond to customer emails in a timely and professional manner
- Provide accurate information about our products and services
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure excellent customer service
- Meet performance goals set by the company

Requirements:
- Must be an Indian national with a valid biometric passport
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in English (Arabic proficiency is a plus)
- Ability to handle multiple tasks and work under pressure
- Strong problem-solving skills and attention to detail
- Customer-oriented mindset with the ability to adapt to different personalities

Benefits:
- Competitive salary of 1100$ per month
- Accommodation provided
- Full-time job with stable working hours
- Opportunity for career growth within the company

If you are passionate about providing exceptional customer service and have the required qualifications, we would love to hear from you! Please apply now with your updated resume.

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Call center representative Jobs in Medina:

The most in-demand professions in Medina:

MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

1200 $

We need workers in our home and office, kindly text me if you’re interested to joining

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Call center representative

Work in USA

Posted 2 days ago

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Job Description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative


We are currently hiring a Call Center Representative to join our team in Medina, Saudi Arabia. As a Call Center Representative, you will be responsible for handling customer inquiries and complaints via phone or email. This is a great opportunity for individuals who are fluent in English and looking for an entry-level position in the customer service industry.

Responsibilities:
- Answer incoming calls and respond to customer's emails in a timely and professional manner
- Identify and resolve customer issues using problem-solving skills
- Provide accurate information about our products and services to customers
- Maintain a high level of professionalism and excellent customer service at all times
- Escalate complex issues to the appropriate departments for further assistance
- Keep records of all customer interactions, transactions, comments, and complaints

Requirements:
- Fluent in English (verbal and written)
- Exceptional communication skills with the ability to listen actively and empathize with customers
- Ability to multitask and work efficiently in a fast-paced environment
- Strong computer skills and ability to learn new software quickly
- Previous experience in a call center or customer service role is an advantage but not required
- Must be able to work flexible hours, including weekends and holidays if needed

Salary:
We offer a competitive salary of 1600$ per month along with benefits such as medical insurance, paid time off, and opportunities for career growth within the company.

If you are passionate about providing excellent customer service, have strong communication skills, and are looking for an opportunity to start your career in the call center industry, then we would love to hear from you. Apply now! Please note that this position is open to individuals of all nationalities.

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Call center representative Jobs in Medina:

The most in-demand professions in Medina:

MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

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Call center representative

Jing Hau

Posted 2 days ago

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Job Description

Call center representative vacancy in Medina Saudi Arabia

Arabic-Speaking Call Center Representative
We are seeking a motivated and customer-oriented individual to join our team as an Arabic-speaking Call Center Representative. This role is based in Medina, Saudi Arabia and is open to Egyptian nationals. As a Call Center Representative, you will be responsible for handling incoming calls from customers, providing them with excellent service, and resolving any issues they may have.

Requirements:
- Fluency in Arabic language (both written and spoken)
- Previous experience in a call center or customer service role
- Excellent communication skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills
- Preference for candidates with accommodation already available in Medina

Responsibilities:
- Answering incoming calls from customers and providing them with assistance
- Resolving customer complaints or inquiries in a timely and professional manner
- Escalating complex issues to the appropriate department for resolution
- Maintaining accurate records of all communication with customers
- Ensuring high levels of customer satisfaction through excellent service delivery

We offer a competitive salary package along with accommodation for our employees. If you are fluent in Arabic and have previous experience in customer service, we would love to hear from you!

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Call center representative Jobs in Medina:

The most in-demand professions in Medina:

MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

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More professions from the category Culture - Hostess - Services sector:

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Call Center Agent

Jeddah, Makkah Haji Hussein Alireza & Co., Ltd.

Posted 3 days ago

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Job Description

Qualifications

  • saudi National is preferred يعتمد النص؟يفضل سعودية الأصل و المنشأ
  • Highschool Certificate is the minimum الحصول على الشهادة الثانوية كحد أدنى
  • Sound and pronounce of letters are correct and clears صوت الحروف ونطقها صحيحان وواضحان
  • Ability to deliver the message to callers in clear voice and courtesy skills القدرة على توصيل الرسالة للمتصلين بصوت واضح ومهارات اللباقة
  • Ability to work under high pressure القدرة على العمل تحت ضغط مرتفع
  • Able to react effectively and calmly in emergencies قادرة على الاستجابة بفعالية وهدوء في حالات الطوارئ

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