412 Field Application Engineer jobs in Saudi Arabia

Abwaab | Customer Support

KSA-based only

Job Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customers' needs and help them use specific features

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share it with our product, sales and marketing teams

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work (Zendesk)

• Excellent communication and problem-solving skills

• Multi-tasking abilities

Job Description

We are seeking talented individuals to join our team as Customer Support Engineers in Saudi Arabia, focusing on customer support, client relations, and adaptability to enhance customer success.

The role involves account management, sales growth, and client satisfaction in the A2P SMS sector, requiring strong communication and negotiation skills. Key responsibilities include providing L1/L2 support, troubleshooting network issues, maintaining IT assets, and requiring CompTIA A+ certification and strong knowledge of hardware and operating systems.

Additionally, the ideal candidate will have experience in providing technical support for various projects, collaborating with engineering teams, troubleshooting issues, and possessing expertise in relevant systems and regulations.

Successful candidates will have strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a team environment. They will also be responsible for installing and configuring hardware and software, managing user accounts, troubleshooting issues, and providing technical support while maintaining documentation.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and talented individual looking to join a team of professionals, please apply.

Responsibilities and qualifications may vary depending on the specific role, but overall, we are looking for individuals who are passionate about delivering exceptional customer support and technical expertise.

• Provide technical support and training to customers
• Troubleshoot and resolve technical issues
• Collaborate with internal teams to enhance customer experience
• Require strong communication and problem-solving skills

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we are committed to providing a fair and inclusive work environment.

Overview

First line of support for buyers and vendors on the Qawafel platform. Handles inquiries, troubleshooting, and escalation to internal teams.

• Provide Tier 1 customer support via email, phone, and chat.
• Resolve platform usage issues (orders, invoicing, marketplace navigation).
• Escalate technical or financing issues to Buyer Ops / Tech teams.
• Track and report recurring issues for product improvement.
• Maintain high CSAT and quick response times.

• 1–2 years in customer support (B2B SaaS, 3PL ops, E-commerce).
• Excellent communication and empathy skills.
• Comfort with CRM or ticketing systems.
• Fluent Arabic & English.

Overview

Fordefi is the first and only institutional MPC wallet and security platform purpose-built for decentralized finance (DeFi). Our platform empowers dozens of institutional customers to securely manage their digital assets and seamlessly deploy them into decentralized financial applications. Given the mission-critical nature of our product, security, availability, and responsiveness are always our top priorities.

Founded in 2021 by a team of experts in crypto custody and cybersecurity, Fordefi has raised $28M from industry-leading VCs. With teams in New York, Tel Aviv, and Singapore, we are rapidly growing and looking for exceptional talent to join us on this exciting journey.

APAC.

As a Customer Support Engineer at Fordefi, you will be the first point of contact for customers encountering technical challenges. You will lead the frontline investigation into customer issues, triage and troubleshoot problems, and collaborate closely with our engineering and product teams to ensure a seamless resolution. The ideal candidate will have a strong engineering background, a problem-solving attitude, and experience working independently or managing technical support teams.

• Technical Issue Triage : Act as the primary technical point of contact for customer issues, triaging, analyzing, and diagnosing the root cause.
• Investigation & Resolution : Lead the frontline technical investigation of complex issues, working closely with customers to resolve problems quickly and efficiently.
• Cross-Functional Communication : Collaborate with engineering, product, and QA teams to escalate, reproduce, and resolve customer-reported issues.
• Customer Engagement : Communicate effectively with customers to understand their technical needs, provide updates, and offer solutions.
• Knowledge Sharing : Create and maintain internal and customer-facing documentation to improve overall efficiency and self-service capabilities.
• Independent Leadership : Take ownership of customer issues from start to finish, working independently to drive results. Experience managing or mentoring a technical support team is a plus.

• Problem-Solving Mindset : Demonstrated ability to analyze and solve complex technical problems.
• Engineering Background : Strong technical background, with a degree in Computer Science, Engineering, or related field or equivalent industry experience.
• Technical Aptitude : Experience with SaaS architecture and cloud-based systems. Understanding of API integrations, monitoring and troubleshooting tools.
• Communication Skills : Ability to explain technical concepts to both technical and non-technical audiences, especially in writing.
• Customer Support Experience : Prior experience in a technical support role in a B2B SaaS company.
  • Familiarity with Crypto & DeFi : A plus, but not required. The candidate is expected to quickly become an expert DeFi user and learn the typical blockchain use cases of our customers. The candidate therefore must have willingness to learn how to work with crypto wallets and DApps, understand blockchain concepts.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Join to apply for the Customer Support Specialist role at Talent 360 ME.

About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

• Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
• Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
• Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

• Entry level

• Full-time

• Other

Responsibilities

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
• Provide helpful and relevant information to ensure a positive customer experience.
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
• Demonstrate in-depth knowledge of products or services to confidently address customer queries.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
• Leverage customer service skills to maximize the value of each customer interaction.
• Apply all acquired skills from company trainings
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
• Escalate unresolved issues or concerns to the Team Leader for resolution.
• Ensure the confidentiality of client and customer data.
• Follow company policies and procedures diligently.
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
• Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
• Perform any additional duties assigned, in alignment with the role’s scope.

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Native Arabic speaker with fluent English (written and spoken).
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
• Proficient in CRM software and customer support tools, with strong computer literacy
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
• Commitment to confidentiality and adherence to company policies and procedures.
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

About SiFi: SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

1. Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
2. Diagnose and resolve technical problems related to SiFi's platform and services.
3. Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
4. Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
5. Escalate complex technical issues to the engineering or product teams as needed.
6. Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
7. Contribute to the creation and maintenance of support documentation and knowledge base articles.
8. Identify and report recurring technical issues and provide feedback to the product team.
9. Stay up-to-date with SiFi's product updates and technical specifications.
10. Provide excellent customer service and maintain a professional demeanor.

1. Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
2. Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
3. Strong technical aptitude and problem-solving skills.
4. Excellent verbal and written communication skills in English and Arabic (preferred).
5. Familiarity with troubleshooting software and web applications.
6. Good understanding of basic networking concepts.

Overview

The Customer Support Manager will lead a technical support team responsible for installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment, as well as the management of service contracts and spare parts sales. This role ensures high quality of service, customer satisfaction, and compliance with regulatory standards while managing a team of field service engineers and support staff.

• Lead, mentor, and manage a team of field service engineers and support staff.
• Oversee installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment.
• Develop and implement strategies for service contracts and spare parts sales to ensure business growth and customer satisfaction.
• Build and maintain strong relationships with key clients and stakeholders.
• Conduct regular service reviews and gather customer feedback for continuous improvement.
• Analyze service data to identify trends and areas for improvement.
• Implement process improvements to enhance efficiency and service quality.
• Ensure compliance with manufacturer guidelines, health regulations, and internal quality standards.
• Support audits, certification processes, and quality assurance activities.
• Collaborate cross-functionally to align customer support with broader business objectives.
• Any other appropriate duties as assigned.

• BSc / BA in business administration, management, engineering, or a similar field preferred.
• 10+ years of experience in technical service / support roles, ideally in the medical equipment industry.
• 3+ years in a leadership or managerial role.
• Strong knowledge of medical equipment maintenance protocols and regulatory requirements.
• Excellent communication, organizational, and problem-solving skills.
• Ability to thrive in a dynamic, fast-paced environment and manage diverse teams.
• Proficiency in Microsoft Office, service management tools, and project management software.
• Preferred : Experience with ISO 13485, CRM / ERP systems, and certifications such as ITIL or PMP.