66 Event Technology jobs in Saudi Arabia

The Event Management & Business Operations Manager is responsible for planning, executing, and overseeing events while ensuring the efficiency and effectiveness of daily business operations. This role blends strategic planning with hands-on execution to deliver high-quality events, streamline processes, manage budgets, and support cross-functional teams to achieve organizational goals.

Area of Responsibility:

Event Management:

• Develop, plan, and execute events (corporate, public, or private) from concept to completion.
• Create event timelines, budgets, and project plans.
• Coordinate with vendors, venues, sponsors, and internal teams.
• Oversee event logistics, including catering, AV, staffing, and guest management.
• Monitor event performance and prepare post-event reports with recommendations.
• Ensure brand consistency and high-quality guest experiences

Business Operations:

• Oversee daily operational activities to ensure business efficiency.
• Streamline workflows and implement process improvements.
• Manage operational budgets, vendor contracts, and procurement processes.
• Track KPIs and prepare operational performance reports for leadership.
• Coordinate with finance, HR, marketing, and other departments to align on priorities.
• Ensure compliance with company policies and regulatory requirements.

Educational Qualification:

• Bachelor’s degree in Business Administration, Event Management, Hospitality, or related field (Master’s degree preferred).
• Proven ability to manage multiple projects simultaneously under tight deadlines.
• Strong negotiation, organizational, and leadership skills.
• Proficient in MS Office Suite and event/project management tools.

Work Experience:

7+ years of experience in event management, business operations, or a related role.

Required Skills:

• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends during events.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development
• Industries Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Lifera by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

• Lead and oversee AV operations across all Experience Centre activities - including strategic workshops, immersive events, tech demos, studio broadcasts, and executive tours

• Ensure high-quality, reliable AV experiences across all event types, from hybrid meetings to livestreams and on-site experiences

• Manage the technical execution and user experience in the PwC Studio, including livestreams, video shoots, interviews and testimonials (for internal stakeholders/ clients)

• Provide real-time troubleshooting and hands-on support during events and client engagements

• Act as the primary point of contact for all AV-related needs, liaising with internal PwC teams (e.g. LoS, IT, Marketing, Operations) and external clients

• Build and manage relationships with key AV and event production vendors, overseeing quality assurance and performance standards

• Coordinate AV needs for tours, demos and presentations, ensuring alignment with Experience Centre goals and client expectations

• Guide and support Experience Centre team members involved in tours, events, and studio sessions to ensure a smooth and tech-enabled experience

• Advise on AV best practices and support the team in planning, setup and execution of complex AV needs

• Provide technical training or onboarding support for staff or presenters as required.

• Manage and track the AV infrastructure and equipment, ensuring regular maintenance, upgrades and smooth daily operations

• Oversee the AV budget, including procurement of new tools and services, in coordination with Experience Centre leadership

• Collaborate with Centre management on AV-related decisions, tech enhancements, and system improvements

• Serve as the AV SME for regional projects related to the Experience Centre and Studio setup

• Contribute to key firmwide initiatives, hybrid broadcast capabilities, and innovation tech upgrades in the Riyadh Centre

• Stay updated on the latest AV trends, emerging technologies and industry standards to keep the Experience Centre at the cutting edge

• Proficiency in collaboration systems, such as Microsoft Teams, Google Meet, Cisco Meeting rooms & other video call systems is essential for coordinating and facilitating hybrid or virtual event setups.

• Proficient with Sony A7sIII Cameras, Blackmagic hardware, livestreaming software like OBS and vMix to support the studio events.

• Minimum 7 years of experience in AV production, event technology, or a similar role - preferably within corporate, broadcast, or innovation environments

• Strong understanding of livestreaming, video production, AV system integration, and hybrid event delivery

• Demonstrated experience managing AV vendors and budgets.

• Excellent troubleshooting skills and the ability to work calmly under pressure

• Strong communication and collaboration skills, with a client-first mindset

• Familiarity with PwC’s services, client industries, digital tools and platforms is a plus

• Proficiency in Arabic (spoken and written)

• Saudi National (required)

• This is a full-time, on-site role at the Riyadh Experience Centre with minimal travel

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

We unite expertise and tech so you can outthink, outpace and outperform

Join to apply for the Warehouse Technician - audio-visual & lighting experience (m/f/d) role at BeWunder

Join to apply for the Warehouse Technician - audio-visual & lighting experience (m/f/d) role at BeWunder

Get AI-powered advice on this job and more exclusive features.

• Conduct thorough inspections of each item, identifying and addressing any faults or maintenance needs to ensure all equipment is in top condition.
  
  

• Conduct thorough inspections of each item, identifying and addressing any faults or maintenance needs to ensure all equipment is in top condition.
  
  

• Prepare and organize all event equipment, as specified by technical planners and crew chiefs, ensuring all items are accounted for and event-ready.
• Review EasyJob, carefully checking for accuracy and flagging any issues in a promptly manner.
  
  

• Check equipment upon return, ensuring each item is intact and functional as per the guidelines.
• Report any faults accurately through the correct channels and address minor maintenance issues promptly to maintain equipment readiness.
• Perform routine cleaning and basic maintenance on equipment to extend usability and reliability.
  
  

• Support efficient loading and unloading of trucks, ensuring proper handling and organization.
• Store equipment securely and systematically within designated areas to maintain an organized workspace.
• Monitor the warehouse for maintenance needs, upholding safe and efficient operations.
• Follow warehouse opening, closing, and shutdown procedures to ensure readiness and organization.
  
  

• Verify inventory records within EasyJob, flagging any discrepancies and reporting any shortages
• Ensure all required items are available and in working order, promptly addressing any issues that could impact job preparation.
  
  

• Keep clear, proactive communication with technical planners, crew chiefs, and team members regarding equipment status and job needs.
• Use EasyJob, Teams and other software effectively to track job completion, flag issues, and report equipment conditions.
  
  

• Follow safety protocols at all times and contribute to a safe and organized warehouse environment.
• Uphold BeWunder values through professional conduct and maintaining high standards in equipment handling, organization, and hygiene.
  
  

• You come with at least 1 year of relevant experience in the field of audio-visual and lighting installations, dealing with equipment and supporting warehouse operations.
• Good level of English, Arabic is highly desired but not a must.
• Good understanding of all AVL equipment: its preparation, and maintenance processes.
• You share responsibility for the condition, readiness, and quality of all equipment within the warehouse.
• Skilled in Microsoft Teams, Microsoft Office, EasyJob or similar software to support job tracking and equipment records.
• Diligent in equipment checks, fault reporting, and ensuring the accuracy of job preparations.
• You keep all involved team members informed of job progress, equipment needs, and any issues.
• You work well across project teams, assisting with lighting, audio, video, rigging, and general tech as needed.
• Able to handle manual lifting, standing, and other physical demands typical for warehouse work.
  
  

• Unified Premium Medical Insurance provided as standard to all team members – yes, you read that correctly, we all enjoy the same insurance category benefits!
• Worker’s Compensation and Accident Insurance.
• Annual Flight Allowance.
• Recruitment Referral Bonus Scheme for team members who refer successful applicants for our open positions.
• Project Referral Bonus Scheme for team members who refer successful project leads.
• Community & Diversity Programme, including an annual BeWunder Culture Day celebrating our international and multicultural team.
• The opportunity to work in an international and multi-cultural team with collaboration across our offices in the Middle East and Europe.
• Collaborative and motivated working environment.
• Trusting and partnership-based cooperation across all units.
• An innovative and growth-oriented company with a matrix organizational structure and an open corporate culture.
• Further training opportunities and support in acquiring further qualifications as well as opportunities for further development in new technologies.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at BeWunder by 2x

Get notified about new Warehouse Technician jobs in Riyadh, Riyadh, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Warehouse Technician - audio-visual & lighting experience (m/f/d) role at BeWunder

Join to apply for the Warehouse Technician - audio-visual & lighting experience (m/f/d) role at BeWunder

Get AI-powered advice on this job and more exclusive features.

• Conduct thorough inspections of each item, identifying and addressing any faults or maintenance needs to ensure all equipment is in top condition.
  
  

• Conduct thorough inspections of each item, identifying and addressing any faults or maintenance needs to ensure all equipment is in top condition.
  
  

• Prepare and organize all event equipment, as specified by technical planners and crew chiefs, ensuring all items are accounted for and event-ready.
• Review EasyJob, carefully checking for accuracy and flagging any issues in a promptly manner.
  
  

• Check equipment upon return, ensuring each item is intact and functional as per the guidelines.
• Report any faults accurately through the correct channels and address minor maintenance issues promptly to maintain equipment readiness.
• Perform routine cleaning and basic maintenance on equipment to extend usability and reliability.
  
  

• Support efficient loading and unloading of trucks, ensuring proper handling and organization.
• Store equipment securely and systematically within designated areas to maintain an organized workspace.
• Monitor the warehouse for maintenance needs, upholding safe and efficient operations.
• Follow warehouse opening, closing, and shutdown procedures to ensure readiness and organization.
  
  

• Verify inventory records within EasyJob, flagging any discrepancies and reporting any shortages
• Ensure all required items are available and in working order, promptly addressing any issues that could impact job preparation.
  
  

• Keep clear, proactive communication with technical planners, crew chiefs, and team members regarding equipment status and job needs.
• Use EasyJob, Teams and other software effectively to track job completion, flag issues, and report equipment conditions.
  
  

• Follow safety protocols at all times and contribute to a safe and organized warehouse environment.
• Uphold BeWunder values through professional conduct and maintaining high standards in equipment handling, organization, and hygiene.
  
  

• You come with at least 1 year of relevant experience in the field of audio-visual and lighting installations, dealing with equipment and supporting warehouse operations.
• Good level of English, Arabic is highly desired but not a must.
• Good understanding of all AVL equipment: its preparation, and maintenance processes.
• You share responsibility for the condition, readiness, and quality of all equipment within the warehouse.
• Skilled in Microsoft Teams, Microsoft Office, EasyJob or similar software to support job tracking and equipment records.
• Diligent in equipment checks, fault reporting, and ensuring the accuracy of job preparations.
• You keep all involved team members informed of job progress, equipment needs, and any issues.
• You work well across project teams, assisting with lighting, audio, video, rigging, and general tech as needed.
• Able to handle manual lifting, standing, and other physical demands typical for warehouse work.
  
  

• Unified Premium Medical Insurance provided as standard to all team members - yes, you read that correctly, we all enjoy the same insurance category benefits!
• Worker's Compensation and Accident Insurance.
• Annual Flight Allowance.
• Recruitment Referral Bonus Scheme for team members who refer successful applicants for our open positions.
• Project Referral Bonus Scheme for team members who refer successful project leads.
• Community & Diversity Programme, including an annual BeWunder Culture Day celebrating our international and multicultural team.
• The opportunity to work in an international and multi-cultural team with collaboration across our offices in the Middle East and Europe.
• Collaborative and motivated working environment.
• Trusting and partnership-based cooperation across all units.
• An innovative and growth-oriented company with a matrix organizational structure and an open corporate culture.
• Further training opportunities and support in acquiring further qualifications as well as opportunities for further development in new technologies.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at BeWunder by 2x

Get notified about new Warehouse Technician jobs in Riyadh, Riyadh, Saudi Arabia .

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal team and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.

What We Need From You

• 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

It Would Be Nice If You Had

• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
• Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

Create a Job Alert

Interested in building your career at OPSWAT? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

How did you hear about OPSWAT? * Select.

If you were referred by an OPSWAT team member, please enter their name.

Are you authorized to work for any employer in the US? * Select.

Will you now, or in the future, require sponsorship for employment visa status (i.e., H1B)? * Select.

This position is onsite (Monday - Friday) in our Tampa office and doesn't offer hybrid or remote work. Are you able to be in office? * Select.

Are you comfortable working a 10 am to 7 pm shift? * Select.

Address

City *

State *

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OPSWAT’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select.

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Cybersecurity Content Writer

Junior Technical Support Engineer (fresh graduate)

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our role in protecting critical infrastructure and securing our way of life.

This role involves active coordination between engineering, sales, and customers. You will support our cybersecurity product catalog by troubleshooting client issues and innovating to improve our products. Daily tasks include solving diverse problems across our technology stack—from hardware and software to client case management—requiring a proactive, collaborative, and eager-to-learn attitude. The goal is to ensure smooth operations across various channels for maximum efficiency.

1. Providing software application and technical support to clients.
2. Collaborating with development teams, internal users, and clients to enhance application performance.
3. Documenting and improving processes as needed.
4. Communicating effectively with internal and supporting teams.
5. Offering Tier 1-2 support for OPSWAT products in client environments.
6. Occasionally assisting with presales, professional services, and technical support.
7. Maintaining case data in Salesforce and Jira.
8. Reporting bugs and issues to the development team.
9. Sharing knowledge with team members and continuously learning new skills.

• 3 to 5 years of hands-on troubleshooting experience in application and environment support, including complex client setups.
• Knowledge of networking and systems, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
• Experience with installing, configuring, troubleshooting, and maintaining Linux systems via GUI and CLI.
• Ability to multitask and perform well under pressure in a dynamic environment.
• Strong problem-solving, organizational, customer service, and communication skills.

• Experience with MacOS, Windows Server, virtualization technologies, databases, email systems, cloud platforms, and encryption methods.
• Support experience at Tier 2 or 3 levels.
• Experience supporting business or custom applications, including API usage.
• Knowledge of cybersecurity tools and software.
• Experience with imaging, configuring, troubleshooting, and maintaining network devices and OT equipment.

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities :

Deep Troubleshooting & Debugging

Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools

Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity

End-to-End Ticket Ownership

Manage support tickets from first report through confirmed resolution

Provide accurate root cause analysis and timely follow-up

Translate technical findings into clear, actionable guidance for customers and Tier 1 support

Documentation & Process Design

Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation

Maintain a structured, searchable, and up-to-date knowledge base

Communication & Collaboration

Act as the primary technical point of contact for escalated issues

Work directly with third-party engineering teams to expedite fixes with clear context and ownership

Quality Metrics & Continuous Improvement

Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance

Lead post-mortems on critical or escalated issues and implement preventive improvements

5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems

Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations

Advanced user of support tools like Zendesk and documentation platforms

Excellent written and verbal communication skills; able to explain complex topics clearly and concisely

Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback

Comfortable working across multiple time zones and taking full ownership of technical issue resolution

Additional Information :

The team provides hands-on support from 09 : 00–21 : 00 EST

Should be flexible for urgent escalations and cross-time zone handovers

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.