5 Enterprise Content Management jobs in Saudi Arabia
Management Information Systems Specialist
Posted today
Job Viewed
Job Description
Job Title: MIS Specialist
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
Our businesses represent some of the world's leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners' needs has driven our success.
From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
Applying our vast experience in the automotive sector, we've used our expertise and operations infrastructure to diversify into new sectors that contribute to the 'infrastructure of life' in the MENAT region.
Financial Job Dimensions
Degree of supervision
General supervision over operational activities
Level of Authority
Limited Authority over daily functional operation
Purpose of the Job
Responsible for conducting of business analyses and strategic support through the maintenance of the Management Information System (MIS) database and preparing data analysis reports to be submitted to the management as basis
Key Accountabilities: Description
Generate/prepare business objects Sales report channel and entity-wise
Assisting the MIS team in gathering and liaising all the required data and reports from relevant stakeholders for timely submission
Organizing monthly management review meetings, supporting preparation of presentations, generating reports needed, Minutes of Meeting (M.O.M.) preparation, and follow-up
Monitoring the Power BI reports database to ensure its accessibility for the MIS Team and higher management
Key Accountabilities: Performance Indicators
No. of submitted reports in a weekly Basis
No. of submitted pieces in a Monthly Basis
Of Set Meetings in monthly basesNo. of checking the system in weekly Basis
Major Activities
Provides technical assistance to MIS Finance in preparing financial report
Prepare and manage database for PowerBI dashboards and financial reports
Organizing and facilitating meetings and training for MIS Team activities, including workshops
Tracking all the MIS team activities and priorities
Securing information for MIS documentation and provide support to allow smooth operation and easy system maintenance
Generate SAP COPA financial reports and provide required analysis
Provides administrative support for MIS tools supported by ALJ IT, including maintaining the inventory of tools and documentation library
Taking notes and tracking of all action items for meetings and other stakeholders
Perform other duties and responsibilities as required
Follow-ups KPI & MIS related activities/issues in order to meet the agreed timeline with all stakeholders
Follow-ups ALJID, ALJR, ALJAW Progress in order to meet the requirement of the management
Introduce Kaizen ideas and "Know-How" in order to improve the KPI & MIS functions
Research & develop new design of MIS presentations, reports
Job Context
- The job requires advanced knowledge in power BI
- The job has direct impact over managing to generate the business object sales report channel.
- The job holder has direct impact over managing and ensuring the accessibility of power BI reports database to MIS team
Framework, Boundaries & Decision Making Authority
The job holder is responsible over organizing and facilitating meetings and training for MIS Team activities
Organizational / Functional Strategic Focus
The job holder has a crucial supporting role in providing technical assistance to MIS Finance in preparing financial report
The job has a crucial supporting role in conducting business analysis via the maintenance of MIS
Minimum Qualifications
Bachelors in Business Administration, MIS or equivalent
Minimum Experience
3-4) years in Business Administration/ Analysis with two (2) years' experience in Vehicle Logistic.
Job-Specific Skills
Proficient in computer software such as MS Office, Business Object, and other applications
• Very good analytical skills
• Very good Problem-solving skills
• Very good follow-up capability
Languages
English is a must, Arabic Preferred
Special Certifications / Membership
Competencies
Adaptability (Individual Contributor)
Collaboration (Individual Contributor)
Development of Self & Others (Individual Contributor)
Guest First (Individual Contributor)
Innovation (Individual Contributor)
Problem Solving (Individual Contributor)
Why Work for Us?
With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
Our values guide the way we work with our business partners, within our communities, and with each other.
Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
Management Information Systems Specialist
Posted today
Job Viewed
Job Description
المسمى الوظيفي:
محلل نظم معلومات
المدينه:
الرياض
مده التدريب:
تدريب تمهير 6 شهور
الهدف من التدريب:
اكتساب المهارات العملية في تحليل وتصميم نظم المعلومات، ودعم فرق تقنية المعلومات في تطوير حلول تقنية تلبي احتياجات العمل.
المتطلبات:
- درجة البكالوريوس في نظم المعلومات، علوم الحاسب، أو تخصص ذو صله ( حديث تخرج ) .
- معرفة أساسية بتحليل النظم، قواعد البيانات، وتصميم العمليات.
- مهارات تواصل وتحليل جيدة.
- إجادة استخدام برامج Office وأدوات تحليل البيانات.
- مهارات تواصل وتنظيم قوية بالعربية والإنجليزية.
- غير موظف حاليًا (شرط تمهير).
المهام والمسؤوليات:
- جمع وتحليل متطلبات المستخدمين والجهات المعنية.
- المساهمة في إعداد وثائق تحليل النظام وتصميم العمليات.
- دعم فرق التطوير في فهم المتطلبات وتحويلها إلى حلول تقنية.
- اختبار الأنظمة وتوثيق الملاحظات والمشكلات.
- المشاركة في تحسين العمليات التقنية وتقديم اقتراحات تطوير.
- إعداد تقارير دورية عن التقدم والنت
Knowledge & Content Management Specialist
Posted today
Job Viewed
Job Description
*About Us *
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices
Your role
As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.
The selected candidate will be part of the end-to-end revamp of Tamara's Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence.
This role is based on site in our Riyadh office.
*Your Responsibilities:
Knowledge Base & Help Center *
- Own the structure and maintenance of Tamara's internal Knowledge Base and external Help Center (for both customers and merchants).
- Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
- Apply user-centered design principles to content structure and taxonomy.
Training & Internal Communications
- Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
- Develop internal quick guides on new product and process launches.
- Work with SMEs to document tribal knowledge and embed it into structured documentation.
Chatbot & Automation Content
- Design and optimize chatbot content flows that improve containment and reduce contact rate.
- Create fallback content and escalation triggers based on conversation intents.
Content Governance
- Establish and enforce content review cadences and ownership models with relevant teams.
- Track usage, search failures, and content helpfulness to inform continuous improvement.
- Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).
Cross-functional Collaboration
- Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
- Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.
Your expertise
*Experience & Background *
- 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
- Demonstrated experience managing structured content across multiple audiences and touchpoints.
- Prior exposure to fast-paced tech or fintech environments is a plus.
*Skills & Tools *
- Excellent writing and editing skills in English and Arabic.
- Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
- Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
- Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
- Ability to collaborate with technical and non-technical stakeholders.
- Organized, deadline-oriented, and comfortable managing multiple content streams.
*Skills & Tools *
- Excellent writing and editing skills in English and Arabic.
- Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
- Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
- Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
- Ability to collaborate with technical and non-technical stakeholders.
- Organized, deadline-oriented, and comfortable managing multiple content streams.
Knowledge & Content Management Specialist Riyadh, Saudi Arabia
Posted today
Job Viewed
Job Description
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices
Your role
As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.
The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.
Your Responsibilities:
Knowledge Base & Help Center
- Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
- Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
- Apply user-centered design principles to content structure and taxonomy.
Training & Internal Communications
- Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
- Develop internal quick guides on new product and process launches.
- Work with SMEs to document tribal knowledge and embed it into structured documentation.
Chatbot & Automation Content
- Design and optimize chatbot content flows that improve containment and reduce contact rate.
- Create fallback content and escalation triggers based on conversation intents.
Content Governance
- Establish and enforce content review cadences and ownership models with relevant teams.
- Track usage, search failures, and content helpfulness to inform continuous improvement.
- Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).
Cross-functional Collaboration
- Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
- Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.
Your expertise
Experience & Background
- 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
- Demonstrated experience managing structured content across multiple audiences and touchpoints.
- Prior exposure to fast-paced tech or fintech environments is a plus.
Skills & Tools
- Excellent writing and editing skills in English and Arabic.
- Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
- Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
- Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
- Ability to collaborate with technical and non-technical stakeholders.
- Organized, deadline-oriented, and comfortable managing multiple content streams.
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