101 Engagement Manager jobs in Saudi Arabia

Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Dataiku is looking for an Engagement Manager to join the team. The ideal candidate is an energetic individual passionate about deploying big data technologies and using data science to solve business problems, and who will efficiently help customers drive their projects to get the most out of Dataiku DSS.

As a part of the Global Services team, the Engagement Manager is responsible for driving smooth client implementations of our product.

This position is open for full remote work from Riyadh, KSA. While all applications will be considered, priority will be given to Saudi nationals.

How you'll make an impact

Effectively project-manage the delivery to our clients of Dataiku’s suite of professional services: such services include assisted software installation, customer training/coaching, and full development of data science projects for our customers

Maintain consistent and concise internal communication across multiple teams

Build and maintain relationships with key partners, both within Dataiku and among our customers

Ensure customer satisfaction throughout the implementation process and minimise the time-to-value for our customers

Contribute to the standardisation of our implementation processes while Dataiku continues its rapid growth

Set up our customers for success using Dataiku DSS from day one

Contribute to the selling of services in the region

Your skilled coordination of the deployment, training, and adoption of best practices will position our Customers and Partners to derive the maximum value from the software, contributing to their data-driven operational success.

What you'll need to be successful # LI-Onsite

3+ years of experience in advanced analytics, data science projects, or consulting

• English - fluent, Arabic - native

Demonstrated project management skills including leadership, communication, and customer management (Experience providing customer training is a plus)

Experience in project managing complex projects and difficult stakeholders

An interest in staying current on the latest techniques (Python, R, Scala, Hadoop, Spark, H2O, SQL…)

Experience in enterprise data projects and familiarity with advanced analytics technologies are a plus

Ability to explain data science concepts.

You must be technically-minded, but you don’t have to be an engineer to do well here

Organised, process-oriented, and resourceful

PMP certification or similar training is a plus

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page .

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer.All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at:

Protect yourself from fraudulent recruitment activity

Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activityhere.

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Job Title: PresalesEngagement Manager

Location: Riyadh HQ

Domain Preference : Software Development
Department: Business Development
Reports to: CTO/ VP Sales

Position Summary:

The Software Development Presales Engagement Manager plays a critical role in bridging the gap between client needs and software solutions. This individual will work closely with potential existing clients to understand their requirements, design tailored software solutions, and effectively communicate the value proposition of our offerings. The Presales Engagement Manager will collaborate with sales, technical teams, and other stakeholders to drive successful presales engagements and contribute to business growth.

Key Responsibilities:

• Client Engagement:

• Engage with prospective clients to gather and understand their business requirements, technical needs, and project objectives.
• Conduct discovery sessions, needs assessments, and technical consultations to align solutions with client needs.

• Solution Design:

• Collaborate with technical teams to design and develop customized software solutions and architectures that address client challenges.
• Create comprehensive technical proposals, including architecture diagrams, implementation plans, and cost estimates.

• Presentations and Demonstrations:

• Develop and deliver compelling presentations and product demonstrations to showcase software capabilities and benefits.
• Tailor presentations to address specific client needs and pain points, highlighting how our solutions can solve their problems.

• Proposal Development:

• Lead the preparation of detailed proposals, including response to Request for Proposals (RFPs) and Request for Information (RFIs).
• Ensure that proposals meet client requirements and reflect the technical and business value of our solutions.

• Stakeholder Coordination:

• Work closely with sales teams, product managers, and technical experts to ensure alignment on client requirements and solution design.
• Facilitate communication between clients and internal teams to ensure a smooth and efficient presales process.
• Follow up with the delivery team to ensure customer success

• Market and Product Expertise:

• Stay informed about industry trends, emerging technologies, and competitive offerings to effectively position our solutions.
• Provide feedback to product development teams based on client interactions and market insights.

• Relationship Management:

• Build and maintain strong relationships with prospective clients to establish trust and credibility.
• Act as a trusted advisor to clients, addressing their concerns and providing valuable insights throughout the presales process.

• Continuous Improvement:

• Gather feedback from clients and internal teams to identify areas for improvement in the presales process and solution offerings.
• Contribute to the development of best practices and standard operating procedures for presales activities.

Qualifications:

• Education: Bachelor’s degree in computer science, Engineering, Business, or a related field. Advanced degrees or certifications are a plus.
• Experience: Minimum of 5 years of experience in presales, technical sales, or a similar role within the software development industry.
• Technical Skills: Strong understanding of software development processes, technologies, and architectures. Experience with software development methodologies (e.g., Agile, Scrum) is preferred.
• Sales Skills: Proven ability to create and deliver compelling presentations, proposals, and demonstrations. Experience in managing client relationships and closing deals is advantageous.
• Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear business value.
• Analytical Skills: Strong problem-solving abilities and attention to detail. Ability to assess client needs and design appropriate solutions.
• Team Collaboration: Ability to work effectively with cross-functional teams, including sales, technical, and product management.

Preferred Skills:

• Experience with specific software platforms or technologies relevant to the company’s offerings Integration, APIM, Case Management, AI, DevOps….
• Familiarity with industry-specific challenges and solutions.
• Relevant Professional certifications related to sales or technology are a plus.
• Multinational Work Experiences from Global MNCs

Working Conditions:

• This position may require occasional travel to client sites or company offices.

• Flexible working hours may be required to accommodate client time zones and schedules.

#J-18808-Ljbffr

Description

Support the Community Engagement program for AWS Infrastructure Data Center Community in Middle East and Africa. Collaborate with organizations and key stakeholders including nonprofits to understand their needs, build relationships and collaborate on impactful outcomes. Build strong, collaborative relationships with external stakeholders as a representative of AWS. Manage the delivery of community programs, events, and initiatives following global standards with a focus on localization. Manage key aspects of community sponsorships including working with organizations to finalize and implement sponsorship details, and determining whether a sponsorship opportunity met success criteria in collaboration with key business partners. Contribute to AWS infrastructure expansion by facilitating discussions related to community engagement during planning approvals. Communicate the impact of programs with all stakeholders.

Represent AWS Infrastructure publicly in meetings with internal and external stakeholders. Utilize multiple communications channels including, but not limited to newsletters, the intranet, social media, and email campaigns to drive employees’ awareness and involvement in community engagement initiatives. Capture data to demonstrate community engagements quantified and qualified impact on AWS Infrastructure, its employees, and the community. Communicate these stories internally and externally in partnership with PR and PP.

Proven ability, willingness, and desire to: Write and speak effectively for audiences of varying sizes. Provide vision for the community engagement initiatives across the region, and manage these initiatives with attention to detail and a high bar for quality. Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization. Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas. Identify opportunities and develop creative, effective approaches to difficult challenges. Be physically, on-the-ground in locations within the region, roll up sleeves and get work done when required. Be responsible for developing tactics within the region to deliver locally.

Key job responsibilities

Key job responsibilities

• Be the main point of contact for the Community Engagement program for Amazon infrastructure business in Middle East and Africa

• Provide vision and strategy for the community engagement initiatives across the region. Manage the development of partnerships with local stakeholders and the planning and delivery of community programs and initiatives with attention to detail and a high bar for quality.

• Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization.

• Manage community events and inspire Amazon employees to volunteer and engage through these events.

• Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas.

• Identify opportunities and develop creative, effective approaches to difficult challenges. Be prepared to roll up sleeves and get practical work done when required.

• Develop tactics within the region to deliver locally.

• Oversee budget and be responsible for expenditures within your span of control.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our

uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.

Basic Qualifications

• Bachelor's degree

• Experience in CSR, Public Policy, Corporate Affairs or related domains

• Experience working with constituent groups including non profit organizations and employees

• Project Management skills

• Must be a Saudi Arabia national

Preferred Qualifications

• Experience working in the tech industry

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

#J-18808-Ljbffr

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform.

As a ServiceNow Principal Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making.

In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create ( , the ServiceNow Implementation Methodology, to drive successful customer outcomes.

You will be responsible for leading the delivery team throughout large, complex customer engagements; these responsibilities include:

• Lead the delivery team throughout the engagement and drive the overall vision and direction.

• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.

• Apply expertise from the Now Create ( methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.

• Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions.

• Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives.

• Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues.

• Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.

• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

• Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.

• 8+ years of progressive experience as part of a professional services organization or equivalent experience

• Ability to travel up to 50%

• Excellent communication skills, both written and verbal, in English & Arabic languages

• Project Management certification in PMI or similar

• Agile Scrum experience and Scrum Master certification are desirable

• Comfortable leading projects independently

• Good understanding of technology

• Proven success in driving complex issues through analysis and resolution

• A growth mindset and willingness to learn new things independently and at pace!

• Right to work in the country

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.

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DESCRIPTION

Support the Community Engagement program for AWS Infrastructure Data Center Community in Middle East and Africa. Collaborate with organizations and key stakeholders including nonprofits to understand their needs, build relationships and collaborate on impactful outcomes. Build strong, collaborative relationships with external stakeholders as a representative of AWS. Manage the delivery of community programs, events, and initiatives following global standards with a focus on localization. Manage key aspects of community sponsorships including working with organizations to finalize and implement sponsorship details, and determining whether a sponsorship opportunity met success criteria in collaboration with key business partners. Contribute to AWS infrastructure expansion by facilitating discussions related to community engagement during planning approvals. Communicate the impact of programs with all stakeholders.

Represent AWS Infrastructure publicly in meetings with internal and external stakeholders. Utilize multiple communications channels including, but not limited to newsletters, the intranet, social media, and email campaigns to drive employees’ awareness and involvement in community engagement initiatives. Capture data to demonstrate community engagements quantified and qualified impact on AWS Infrastructure, its employees, and the community. Communicate these stories internally and externally in partnership with PR and PP.

Proven ability, willingness, and desire to: Write and speak effectively for audiences of varying sizes. Provide vision for the community engagement initiatives across the region, and manage these initiatives with attention to detail and a high bar for quality. Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization. Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas. Identify opportunities and develop creative, effective approaches to difficult challenges. Be physically, on-the-ground in locations within the region, roll up sleeves and get work done when required. Be responsible for developing tactics within the region to deliver locally.

Key job responsibilities
Key job responsibilities
* Be the main point of contact for the Community Engagement program for Amazon infrastructure business in Middle East and Africa
* Provide vision and strategy for the community engagement initiatives across the region. Manage the development of partnerships with local stakeholders and the planning and delivery of community programs and initiatives with attention to detail and a high bar for quality.
* Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization.
* Manage community events and inspire Amazon employees to volunteer and engage through these events.
* Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas.
* Identify opportunities and develop creative, effective approaches to difficult challenges. Be prepared to roll up sleeves and get practical work done when required.
* Develop tactics within the region to deliver locally.
* Oversee budget and be responsible for expenditures within your span of control.

About the team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our
uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.

BASIC QUALIFICATIONS

– Bachelor’s degree
– Experience in CSR, Public Policy, Corporate Affairs or related domains
– Experience working with constituent groups including non profit organizations and employees
– Project Management skills
– Must be a Saudi Arabia national

PREFERRED QUALIFICATIONS

– Experience working in the tech industry

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: and Support Engineering , IT , operations

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Join to apply for the Principal Engagement Manager role at ServiceNow .

Get AI-powered advice on this job and more exclusive features.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow is a global market leader, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us to make the world work better for everyone.

Job Description

We are seeking an experienced engagement/project manager with a background in implementing or operating the ServiceNow platform. As a Principal Engagement Manager, you will lead an Expert Services delivery team, ensuring rapid success and ongoing value for customers. Your role involves building high-performing teams, accelerating time to value, and guiding effective program decisions.

You will use your leadership skills and expertise in delivery, applying the Now Create methodology to achieve successful customer outcomes. Your responsibilities include:

• Leading the delivery team and setting the vision and direction.
• Collaborating with sales, partners, and customers to understand needs and challenges.
• Applying Now Create methodology to promote engagement success and customer retention.
• Serving as the main contact for internal teams, customers, and partners to foster collaboration and decision-making.
• Establishing program governance to manage scope, schedule, costs, and objectives.
• Developing risk mitigation plans and resolving issues proactively.
• Mentoring team members to achieve deliverables and customer results.
• Identifying gaps and proposing solutions.
• Supporting sales during the sales cycle as the project/implementation expert.

Qualifications

• 8+ years of experience in a professional services environment or similar.
• Ability to travel up to 50%.
• Excellent communication skills in English and Arabic.
• Project Management certification (e.g., PMI).
• Experience with Agile Scrum and Scrum Master certification is desirable.
• Ability to lead projects independently.
• Strong understanding of technology.
• Proven success in resolving complex issues.
• Growth mindset and willingness to learn.
• Legal right to work in the country.

Additional Information

We support flexible work arrangements and are committed to diversity and inclusion. For accommodations during the application process, contact Positions requiring access to controlled technology may need export approval. Employment is contingent upon obtaining necessary licenses.

This job posting is active and not expired.

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Join to apply for the Community Engagement Manager role at Amazon Web Services (AWS)

Description

Support the Community Engagement program for AWS Infrastructure Data Center Community in Middle East and Africa. Collaborate with organizations and key stakeholders including nonprofits to understand their needs, build relationships, and collaborate on impactful outcomes. Build strong, collaborative relationships with external stakeholders as a representative of AWS. Manage the delivery of community programs, events, and initiatives following global standards with a focus on localization. Manage key aspects of community sponsorships, including working with organizations to finalize and implement sponsorship details, and determining whether a sponsorship opportunity met success criteria in collaboration with key business partners. Contribute to AWS infrastructure expansion by facilitating discussions related to community engagement during planning approvals. Communicate the impact of programs with all stakeholders.

Represent AWS Infrastructure publicly in meetings with internal and external stakeholders. Utilize multiple communication channels including newsletters, intranet, social media, and email campaigns to drive awareness and involvement. Capture data to demonstrate the impact of community engagements on AWS Infrastructure, its employees, and the community, and communicate these stories internally and externally in partnership with PR and PP.

Proven ability, willingness, and desire to: write and speak effectively to audiences of varying sizes; provide vision for community initiatives across the region; work with cross-functional teams; interact effectively and provide strategic counsel; think and communicate clearly; identify opportunities and develop creative approaches; be physically present in locations within the region; and develop tactics to deliver locally.

Key Responsibilities

• Main point of contact for the Community Engagement program in Middle East and Africa
• Provide vision and strategy for initiatives, develop partnerships, and manage community programs with high quality standards
• Collaborate with cross-functional teams to deliver results and provide strategic counsel
• Manage community events and motivate employee engagement
• Communicate clearly and develop effective narratives on complex issues
• Identify opportunities and develop solutions, with hands-on involvement when needed
• Develop regional tactics for local delivery
• Oversee budget and expenditures within your control

About The Team

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. We support a culture of inclusion, learning, and career growth, aiming to be Earth’s Best Employer.

Basic Qualifications

• Bachelor's degree
• Experience in CSR, Public Policy, or related domains
• Experience working with nonprofits and employees
• Project Management skills
• Must be a Saudi Arabia national

Preferred Qualifications

• Experience in the tech industry

#J-18808-Ljbffr

Job Title: PresalesEngagement Manager

Location: Riyadh HQ

Domain Preference : Software Development

Department: Business Development

Reports to: CTO/ VP Sales

Position Summary:

The Software Development Presales Engagement Manager plays a critical role in bridging the gap between client needs and software solutions. This individual will work closely with potential existing clients to understand their requirements, design tailored software solutions, and effectively communicate the value proposition of our offerings. The Presales Engagement Manager will collaborate with sales, technical teams, and other stakeholders to drive successful presales engagements and contribute to business growth.

Key Responsibilities:

• Client Engagement:

• Engage with prospective clients to gather and understand their business requirements, technical needs, and project objectives.
• Conduct discovery sessions, needs assessments, and technical consultations to align solutions with client needs .

• Solution Design:

• Collaborate with technical teams to design and develop customized software solutions and architectures that address client challenges.
• Create comprehensive technical proposals, including architecture diagrams, implementation plans, and cost estimates .

• Presentations and Demonstrations:

• Develop and deliver compelling presentations and product demonstrations to showcase software capabilities and benefits.
• Tailor presentations to address specific client needs and pain points, highlighting how our solutions can solve their problems .

• Proposal Development:

• Lead the preparation of detailed proposals, including response to Request for Proposals (RFPs) and Request for Information (RFIs).
• Ensure that proposals meet client requirements and reflect the technical and business value of our solutions.

• Stakeholder Coordination:

• Work closely with sales teams, product managers, and technical experts to ensure alignment on client requirements and solution design.
• Facilitate communication between clients and internal teams to ensure a smooth and efficient presales process .
• Follow up with the delivery team to ensure customer success

• Market and Product Expertise:

• Stay informed about industry trends, emerging technologies, and competitive offerings to effectively position our solutions.
• Provide feedback to product development teams based on client interactions and market insights.

• Relationship Management:

• Build and maintain strong relationships with prospective clients to establish trust and credibility.
• Act as a trusted advisor to clients, addressing their concerns and providing valuable insights throughout the presales process.

• Continuous Improvement:

• Gather feedback from clients and internal teams to identify areas for improvement in the presales process and solution offerings.
• Contribute to the development of best practices and standard operating procedures for presales activities.

Qualifications:

• Education: Bachelor’s degree in computer science, Engineering, Business, or a related field. Advanced degrees or certifications are a plus.
• Experience: Minimum of 5 years of experience in presales, technical sales, or a similar role within the software development industry.
• Technical Skills: Strong understanding of software development processes, technologies, and architectures. Experience with software development methodologies (e.g., Agile, Scrum) is preferred.
• Sales Skills: Proven ability to create and deliver compelling presentations, proposals, and demonstrations. Experience in managing client relationships and closing deals is advantageous.
• Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear business value.
• Analytical Skills: Strong problem-solving abilities and attention to detail. Ability to assess client needs and design appropriate solutions.
• Team Collaboration: Ability to work effectively with cross-functional teams, including sales, technical, and product management.

Preferred Skills:

• Experience with specific software platforms or technologies relevant to the company’s offerings Integration, APIM, Case Management, AI, DevOps….
• Familiarity with industry-specific challenges and solutions.
• Relevant Professional certifications related to sales or technology are a plus.
• Multinational Work Experiences from Global MNCs

Working Conditions:

• This position may require occasional travel to client sites or company offices.

• Flexible working hours may be required to accommodate client time zones and schedules.

#J-18808-Ljbffr

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform.**
As a ServiceNow Principal Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making.
In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create ( , the ServiceNow Implementation Methodology, to drive successful customer outcomes.
You will be responsible for leading the delivery team throughout large, complex customer engagements; these responsibilities include:
+ Lead the delivery team throughout the engagement and drive the overall vision and direction.
+ Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.
+ Apply expertise from the Now Create ( methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success.
+ Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions.
+ Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives.
+ Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues.
+ Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
+ Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
+ Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.
+ 8+ years of progressive experience as part of a professional services organization or equivalent experience
+ Ability to travel up to 50%
+ Excellent communication skills, both written and verbal, in **English & Arabic languages**
+ Project Management certification in PMI or similar
+ Agile Scrum experience and Scrum Master certification are desirable
+ Comfortable leading projects independently
+ Good understanding of technology
+ Proven success in driving complex issues through analysis and resolution
+ A growth mindset and willingness to learn new things independently and at pace!
+ Right to work in the country
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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