116 End User Support jobs in Saudi Arabia

Provide technical support to the enterprise end-user computing environment (configuration, monitoring, service interruption recovery)

Provide level 1 and 2 maintenance and support for end user desktop, laptop, printer, phones, dongles, tablets, projectors, smart boards, video conference suites, IP phones and other end user peripherals based on ISE s policies, processes and procedures

Respond to telephone calls/emails, escalated services requests and tickets to diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, follow up steps and communication

Understand and participate in the process of evaluating, prioritizing and resolving customer issues through ISE s Customer Support systems

Troubleshoot client hardware and software and basic network connectivity problems

Escalate problems to appropriate support specialists and follow up until completion

Contribute to the development of operational procedures, user manuals and knowledge base

Provide all required documentation including standards, configurations and diagrams related to EUC services

Use internal incident management system to document and manage problems and work requests and their respective resolutions and circumventions

Perform activities related to the evaluation, analysis and set up of PC-based software products

Undertake desktop/laptop builds, rebuilds and office moves as required

Coordinate with internal and external stakeholders to identify hardware defects and resolve software issues

Maintain asset inventory operations as per ISE s policies and procedures

A minimum of 1 2 years of experience in a similar setup is a must

Fluent in Arabic and English (Written and Spoken)

Bachelor s degree in IT preferred

Relevant IT certificates such as MCSE Desktop Support or Equivalent

Knowledge about IT Service Framework

Job Info

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues.

You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems,

good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast

and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities

• Responding to client support requests
• Contacting clients to find out the nature of the problem
• Traveling to the client's location or connecting via a remote link
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Advising on software or hardware upgrades
• Providing basic training in computer operation and management
• Completing job reports and ordering supplies

Desktop Support Engineer Requirements

• Bachelor's degree in Computer Science or Information Technology (or equivalent experience certificate)
• Proven work experience as a Desktop Support Engineer or Support Technician
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of popular operating systems, software applications, and remote connection systems
• Ability to solve complex hardware and software issues
• Ability to travel and work after hours when necessary
• Excellent interpersonal skills
• Good written and verbal communication skills

Apply Now

And we'll get back to you within 48 hours.

Full Name*

Email Address*

Phone Number *

Description *

Upload Resume *

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Scope and Purpose:

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

Job Responsibilities:

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment's like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user's accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

Qualifications:

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

Skillspark is hiring on behalf of our partner for the role of Desktop Support Engineer based in Dhahran, Saudi Arabia.

This is a 12-month contract opportunity for motivated, technically skilled Saudi Nationals who are eager to grow their careers in IT support. The selected candidate will play a vital role in enhancing end-user support, ensuring timely resolution of technical issues, and contributing to consistent and reliable IT service delivery.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other end-user peripherals
• Install, configure, and maintain software and standard business applications
• Respond to user requests and manage incidents through the ticketing system in a timely and professional manner
• Troubleshoot and resolve hardware and software issues
• Coordinate with internal IT teams for escalations and resolution
• Maintain accurate records of support activities and resolutions

Minimum Requirements:

• Diploma or Bachelor's degree in IT or a related field
• 0–2 years of relevant experience in desktop/helpdesk support
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks efficiently

Position:
Desktop Support Engineer

Location:
Dhahran, Saudi Arabia

Contract Duration:
12 months

Nationality:
Saudi Nationals only

If this sounds like the right fit for you, we'd love to hear from you

What You'll Do:

• Provide day-to-day local and remote desktop support, handling inbound calls to troubleshoot, resolve, and document hardware, software, and application issues through a ticketing system.
• Perform break/fix, fault diagnosis, and resolution for desktops, laptops, and approved software applications.
• Mentor and assist Band 1 technicians, and collaborate with Band 3 engineers to resolve complex tickets.
• Ensure operational consistency and quality support across all shifts by escalating issues proactively and engaging supervisors and managers.
• Support a broad IT infrastructure including firewalls, VPNs, encryption, access controls, routing, switching, and cloud security platforms.
• Apply knowledge of security protocols such as SSL/TLS, SSH, DNSSEC, and others to maintain secure network operations.

What You Need:

• 2-3 years solid experience in Windows desktop support and IT infrastructure.
• Strong knowledge of firewalls (Cisco ASA, Juniper SRX, Palo Alto, Fortinet), IDS/IPS, VPNs, encryption technologies (SSL/TLS, IPsec), access control, network segmentation (VLANs), routing and switching protocols.
• Experience with network management tools like SNMP, NetFlow, and cloud security platforms (AWS, Azure, Google Cloud) is a plus.
• Understanding of TCP/IP security, SSL/TLS, SSH, secure email, and DNS security protocols.
• Proven analytical skills with strong problem-solving, relationship-building, and customer service abilities.
• Excellent communication in English and ability to mentor junior staff effectively.
• Flexibility to support various shifts and urgent issues with professionalism and adaptability.

WE RE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN SAUDI ARABIA

Excis is a global IT support leader that thrives on innovation, excellence, and teamwork. We are searching for a skilled Desktop Support Technician L2 to deliver advanced desktop support, troubleshoot hardware, software, and network security issues, and ensure smooth IT operations in our Saudi Arabia support center. Join Excis for a career that values learning, mentorship, and technical growth.

• Client presence in 190+ countries
• 6000+ Engineers worldwide
• 200+ Enterprise Clients served

At Excis, we foster a culture of support and growth where every team member s contribution drives our collective success. Be part of a team where your expertise makes a visible impact every day. Embark on your journey with us and grow alongside a global IT pioneer.

WE'RE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN SAUDI ARABIA
Excis is a global IT support leader that thrives on innovation, excellence, and teamwork. We are searching for a skilled Desktop Support Technician L2 to deliver advanced desktop support, troubleshoot hardware, software, and network security issues, and ensure smooth IT operations in our Saudi Arabia support center. Join Excis for a career that values learning, mentorship, and technical growth.

• Client presence in 190+ countries
• 6000+ Engineers worldwide
• 200+ Enterprise Clients served

At Excis, we foster a culture of support and growth where every team member's contribution drives our collective success. Be part of a team where your expertise makes a visible impact every day. Embark on your journey with us and grow alongside a global IT pioneer.

What You'll Do

• Provide day-to-day local and remote desktop support, handling inbound calls to troubleshoot, resolve, and document hardware, software, and application issues through a ticketing system.
• Perform break/fix, fault diagnosis, and resolution for desktops, laptops, and approved software applications.
• Mentor and assist Band 1 technicians, and collaborate with Band 3 engineers to resolve complex tickets.
• Ensure operational consistency and quality support across all shifts by escalating issues proactively and engaging supervisors and managers.
• Support a broad IT infrastructure including firewalls, VPNs, encryption, access controls, routing, switching, and cloud security platforms.
• Apply knowledge of security protocols such as SSL/TLS, SSH, DNSSEC, and others to maintain secure network operations.

What You Need

• 2-3 years' solid experience in Windows desktop support and IT infrastructure.
• Strong knowledge of firewalls (Cisco ASA, Juniper SRX, Palo Alto, Fortinet), IDS/IPS, VPNs, encryption technologies (SSL/TLS, IPsec), access control, network segmentation (VLANs), routing and switching protocols.
• Experience with network management tools like SNMP, NetFlow, and cloud security platforms (AWS, Azure, Google Cloud) is a plus.
• Understanding of TCP/IP security, SSL/TLS, SSH, secure email, and DNS security protocols.
• Proven analytical skills with strong problem-solving, relationship-building, and customer service abilities.
• Excellent communication in English and ability to mentor junior staff effectively.
• Flexibility to support various shifts and urgent issues with professionalism and adaptability.

Why Join Us?
At Excis, your skills drive user satisfaction and IT excellence. Work with a collaborative, dynamic team in an environment designed for your professional development and continuous learning. Enjoy competitive salary benefits and the chance to grow in a company recognized for innovation and leadership worldwide.

Ready to take your IT career to the next level in Saudi Arabia?

Apply now as a Desktop Support Technician L2 and be part of our IT support family

Company Description

SAT Microsystems is a leading IT Service Provider renowned for developing innovative solutions that reduce business costs and complexity in Saudi Arabia, UAE, and 8 other countries. Hundreds of businesses worldwide rely on us to secure, manage, and support their IT operations. This extensive network gives us unparalleled insight into new technology and industry trends. SAT Microsystems helps companies elevate their digitalization efforts with services ranging from Managed IT and Cyber Security to IoT and Business Process Outsourcing.

Role Description

This is a full-time remote role for a L1 Desktop Support Engineer (Saudi nationals only). The Desktop Support Engineer will be responsible for providing technical support and troubleshooting for desktop computers, printers, and computer hardware. Daily tasks include diagnosing and resolving issues, setting up and configuring systems, and supporting end-users to ensure smooth IT operations.

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• 2–4 years of experience in IT support / desktop support / end-user services.
• Strong troubleshooting skills in hardware, software, and network issues.
• Hands-on experience with Microsoft Windows, Active Directory, O365, and ticketing systems.
• Knowledge of ITIL processes (Incident, Request, Change).
• Familiarity with endpoint security tools (antivirus, encryption, etc.).
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work under pressure.
• Troubleshooting Wired, Wireless and VPN Network Active Directory and Office applications.
• Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, Backup, desktop/laptop troubleshooting and many more.
• Installation and troubleshooting Desktop/Laptop's Operating System.
• Handling escalated issues and routed to the next level for assistance.
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Relevant certifications (preferred): CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation.
• Must be ready to work from oil rigs within & outside Saudi Kingdom.

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil