759 Employee Support jobs in Saudi Arabia

Application Support

Quantity: 2

Salary: Flexable

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
• Follow policies and procedures on Change Management and IT Governance standards.
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
• Troubleshooting live applications in Collaboration with Infrastructure teams ( Systems, Networks, and IT Security ) and provide RCA report.
• Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement: Stay current with the latest technologies and best practices in application support.
• DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance.

KAUST Schools

Saudi Arabia

Job type:

Full Time, Fixed Term

Start date:

02 August 2026

Apply by:

16 October 2025

The Learning Support Teacher (LST) must have an understanding of how to support and facilitate learning for students with complex learning profiles. This may include students who are English language learners, as well as students with additional learning needs.

The LST will directly support a caseload of students and provide direct instruction. S/he adheres to The KAUST School's mission, policies, and beliefs; among those beliefs is foremost that all children enrolled at TKS are fully participating members of the learning community.

The teacher needs to have a clear understanding of specific learning profiles to be successful within an inclusive context by working closely with teachers to adapt curriculum design, implement, evaluate and record support interventions.

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Call us

KAUST Schools

4700 Kaust, Thuwal

Western Province

Saudi Arabia

Purpose-built secure community built around a recently established University campus located 80km north of Jeddah on the Red Sea coast. The community contains a golf course, marina, restaurants, basic retail, modern supermarket, cinema, fitness center, beaches and parks.

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy .

Are you excited about providing outstanding IT support and eager to help teams stay productive and connected? Join us as an IT Support team member and play a key role in ensuring smooth technical operations at our company. We're looking for candidates from all backgrounds who bring a proactive attitude and a passion for technology to deliver exceptional service in a collaborative environment.

Key Responsibilities – IT Support, Troubleshooting, And Technical Assistance

• Deliver responsive first- and second-line technical support to onsite and remote users, resolving hardware, software, and network issues efficiently.
• Monitor IT support requests through the helpdesk system, ensuring timely follow-up, resolution, and accurate documentation of incidents.
• Install, configure, and maintain desktops, laptops, printers, conferencing equipment, mobile devices, and approved business applications.
• Guide team members through setup and usage of IT systems, security features, and self-service resources to promote digital best practices.
• Escalate complex issues to the appropriate teams and track progress to resolution while keeping stakeholders informed.
• Support regular hardware/software inventory management, license tracking, and system updates to maintain reliable operations.
• Assist with onboarding/offboarding of team members: account creation, access permissions, and deployment of devices/systems.
• Champion IT security by reporting threats, educating users on safe practices, and participating in technology improvement initiatives.

Qualifications & Skills – IT Support, Customer Service, and Technical Troubleshooting

• Associate's degree in Information Technology, Computer Science, or a related field – or equivalent hands-on experience in technical support roles.
• At least 1 year of relevant IT support experience in a professional environment.
• Working knowledge of Microsoft Windows, Office 365, Active Directory, and common messaging/collaboration tools.
• Familiarity with networking fundamentals, computer hardware components, and troubleshooting methodologies.
• Effective communication skills in English with a service-oriented mindset and the ability to explain technical concepts to all audiences.
• Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks and requests under pressure.
• Commitment to inclusivity, team collaboration, and continuous learning in a fast-paced environment.
• Industry certifications (such as CompTIA A+, Microsoft, or ITIL) are a plus but not required.

Core Attributes – Reliability, Initiative, and Teamwork in IT Support

• Proactive and resourceful in identifying and solving recurring technical challenges.
• Dependable, adaptable, and ready to respond calmly to urgent support needs.
• Values accountability and confidentiality in handling company and employee information.
• Collaborates effectively with all teams, sharing knowledge and driving improvements in IT support processes.
• Keen to expand expertise in new technologies, emerging support tools, and security best practices.

*Career Development – Grow Your IT Support Career *

• Access to ongoing technical training and opportunities for certification to support your professional development.
• Exposure to diverse IT projects and the chance to work with the latest technologies and business applications.
• Clear growth paths into specialized roles in IT infrastructure, cybersecurity, systems administration, or technical leadership.
• Engaging, supportive environment with recognition for initiative, knowledge sharing, and outstanding customer service.

How to Apply – Start Your IT Support Journey With Us
Ready to make an impact by helping others leverage technology for success? Submit your resume and a brief note about your experience solving technical problems via our online careers portal. Tell us why you're passionate about IT support and how you can contribute to our team's mission. We're excited to learn how your skills and commitment can support our company's technology goals

Job Title:
IT Support

Work Location:
Dhahran / Eastern Province

Experience:
Fresh Graduate – 1 Year

Nationality:
Any

Education Requirement:

• Bachelor's Degree or Diploma in
  Information Technology, Computer Science, or related field.

Job Summary:

The IT Support will assist in maintaining and troubleshooting the company's hardware, software, and network systems. The role is ideal for a motivated fresh graduate who is eager to gain practical experience in IT operations and end-user support within a corporate environment.

Key Responsibilities:

• Provide first-level technical support to employees regarding hardware, software, and network issues.
• Install, configure, and maintain operating systems, applications, and peripheral devices.
• Monitor and ensure the smooth operation of network and internet connectivity.
• Troubleshoot basic IT incidents and escalate unresolved issues to senior IT staff.
• Maintain IT inventory records and assist in equipment setup for new employees.
• Support in updating antivirus, system patches, and backups as directed.
• Assist with user account creation and access management under supervision.
• Document technical issues and resolutions for future reference.

Required Skills & Competencies:

• Basic knowledge of Windows and Microsoft Office environments.
• Understanding of networking fundamentals (LAN/WAN, IP, DNS, etc.).
• Strong communication and problem-solving skills.
• Ability to learn quickly and work as part of a team.
• Customer-service mindset with attention to detail.

Preferred Certifications (Optional):

• CompTIA A+
• Microsoft Certified: Fundamentals (Azure / M365)
• Cisco CCNA (Entry Level)

Key Responsibilities:

• Managing customer inquiries via social media platforms, WhatsApp, and the Front/Number program.
• Responding promptly to customers and resolving issues efficiently and professionally.
• Monitoring orders and coordinating with the operations team to ensure timely execution.
• Continuously registering and updating customer data in the company systems.
• Handling complaints and feedback, and forwarding them to the relevant departments when necessary.
• Preparing periodic reports on customer service performance and daily challenges.
• Contributing to the development and improvement of the customer experience.

Requirements:

• 1-2 years of experience in customer support, technical support, or related fields.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Excellent written and verbal communication skills with a strong ability to explain technical concepts in simple terms.
• A passion for customer satisfaction and delivering an exceptional experience to users.
• Patience and empathy are essential when dealing with challenging situations.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Work Conditions:

• Full-time in shifts (morning, evening, night).
• Flexible working hours; shifts may vary (some days morning, others evening or night).
• The role requires working throughout the week, including weekends and holidays.
• Nature of work: Remote
• working per hour rate

‏⁦

⁩نصائح: قدم ملخصًا للوظيفة وكيف يبدو النجاح في منصبك، وكيف تتناسب هذه الوظيفة مع المنظمة بشكل عام.⁦

⁩

⁦< ⁩ا ؤوليات⁦
⁩

ن محددًا عند وصف كل مسؤولية من المسؤوليات. استخدم لغة محايدة الجنس وشاملة للجميع.)⁦

⁩⁦

⁩مثال: تحديد متطلبات المستخدم للنظم في الإنتاج وتط ها، لضم أقصى قدر من قابلية الاستخدام⁦

⁩

⁦
⁩المؤهلات r> /p>

⁦ >

⁩( المؤهلات التي قد ترغب في تضمينها هي المهارات أو التعليم أو الخبرة أو الشهادات.)⁦

علوم حاسوب

⁩⁦

⁩مثال: مهارات تواصل لفظية ومكتوب متازة⁦

Job Summary:
The Sales Support Executive plays a key role in assisting the Sales and Marketing teams by tracking, investigating, and reporting sales data. This role ensures that management has accurate and timely information to make informed decisions, while supporting smooth coordination between internal teams and clients.

Key Responsibilities:

• Track, analyze, and report sales performance data on a daily, weekly, and monthly basis.
• Maintain and update customer records, sales reports, and CRM data accurately.
• Identify sales trends and discrepancies, investigate issues, and provide actionable insights to management.
• Prepare presentations, reports, and summaries for sales meetings and management reviews.
• Respond to customer inquiries, follow up on pending orders, and provide after-sales support when required.
• Assist in preparing sales forecasts and monitoring sales targets.
• Contribute to process improvements that enhance sales efficiency and reporting accuracy.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in sales coordination, back-office, or administrative support.
• Strong analytical and reporting skills with proficiency in MS Excel and CRM tools.
• Excellent communication and organizational skills.
• Ability to work under pressure and meet deadlines.
• Detail-oriented, proactive, and a strong team player.

المسمى الوظيفي: أخصائي دعم ومتابعة

الموقع:
منطقة عسير، المملكة العربية السعودية

ملخص الوظيفة :

نبحث عن أخصائي دعم ومتابعة يتمتع بالحيوية والدقة للانضمام إلى فريقنا في منطقة عسير

سيكون المرشح المثالي مسؤولًا عن متابعة تنفيذ خطط التفتيش ودعم الفرق الميدانية في التغلب على التحديات التشغيلية.

المهام الوظيفية :

• المشاركة في تقديم الحلول التصحيحية لعملية التفتيش.
• المتابعة اليومية لتنفيذ خطة التفتيش المعتمدة.
• التأكد من تطبيق إجراءات التفتيش اليومية.
• الدعم والتنسيق لتنفيذ الحملات التفتيشية.
• دعم المراقبين في تسهيل معوقات العمل الميداني.
• متابعة حركة المراقبين ورصد حالات المخالفة.

المهارات المطلوبة :

• بكالوريوس في إدارة الأعمال، الإدارة المكتبية، أو علوم الحاسب
• ي
  خصص سلامة الأغذية أو حماية البيئة لمن لديهم خبرة إداري
• يفضل خبرة سنة وما فوق
• مهارات حل المشكلات واتخاذ القرارات
• القدرة على التعامل مع مختلف الشخصيات
• مهارات التواصل والمرونة في بيئة العمل

The Sales Support Executive plays a key role in assisting the Sales and Marketing teams by tracking, investigating, and reporting sales data. This role ensures that management has accurate and timely information to make informed decisions, while supporting smooth coordination between internal teams and clients.

• Track, analyze, and report sales performance data on a daily, weekly, and monthly basis.
• Maintain and update customer records, sales reports, and CRM data accurately.
• Identify sales trends and discrepancies, investigate issues, and provide actionable insights to management.
• Prepare presentations, reports, and summaries for sales meetings and management reviews.
• Respond to customer inquiries, follow up on pending orders, and provide after-sales support when required.
• Assist in preparing sales forecasts and monitoring sales targets.
• Contribute to process improvements that enhance sales efficiency and reporting accuracy.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in sales coordination, back-office, or administrative support.
• Strong analytical and reporting skills with proficiency in MS Excel and CRM tools.
• Excellent communication and organizational skills.
• Ability to work under pressure and meet deadlines.
• Detail-oriented, proactive, and a strong team player.