232 Employee Relations Manager jobs in Saudi Arabia
Public Relations Manager
Posted 7 days ago
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Job Description
Our client, a leading culinary education provider in Khobar, Saudi Arabia, is seeking a highly skilled Public Relations Manager to lead strategic communication efforts and foster meaningful partnerships with government entities, private sector partners, and non-profit organisations. This role is pivotal in enhancing the organisations public image, promoting academic and community initiatives, and securing collaborations that drive sustainable business growth. The ideal candidate will have a proven track record in public relations and stakeholder engagement, with the ability to build trust, influence decision-makers, and represent the organisation at the highest levels.
KEY RESPONSIBILITIES:
- Develop and implement strategic public relations initiatives to enhance the organisations image and reputation.
- Build and maintain strong relationships with government agencies, private sector companies, and non-profit organisations to support business development objectives.
- Coordinate with government entities to secure institutional support, financial resources, and strategic collaborations.
- Promote academic programs and community initiatives through high-level media channels to maximise reach and impact.
- Monitor and pursue government and development initiatives that provide financial or service-related support, ensuring timely applications to enhance organisational projects.
- Create and execute communication strategies that align with organisational goals and effectively engage key stakeholders.
- Represent the organisation at industry events, conferences, workshops, and public forums, delivering impactful presentations.
- Network extensively to identify opportunities for collaboration and expand the organisations reach.
- Work closely with internal teams to integrate public relations activities with overall business development strategies.
- Conduct research on industry trends, government policies, and potential partnership opportunities to inform decision-making.
- Track, measure, and report on the effectiveness of public relations activities, providing actionable insights for improvement.
- Bachelor's degree in Public Relations, Communications, Business Administration, or a related field.
- Proven experience in public relations, business development, or stakeholder engagement.
- Strong understanding of government processes, private sector operations, and non-profit collaboration models.
- Exceptional verbal and written communication skills in both Arabic and English.
- Ability to work independently and collaboratively in a fast-paced, high-profile environment.
- Proficiency in digital communication tools, media relations, and social media platforms.
- Strong analytical, problem-solving, and project management skills.
- Take a leadership role in shaping the public image and strategic partnerships of a respected educational institution.
- Engage directly with influential stakeholders across government, industry, and community sectors.
- Play a key role in driving initiatives that align with Vision 2030 and contribute to societal and educational impact.
- Work in a collaborative, mission-driven environment that values innovation, inclusivity, and long-term sustainability.
Investor Relations Manager
Posted 12 days ago
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Job Description
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Job Description: Investor Relations Manager
Job Title : Investor Relations Manager
Reports to : Chief Financial Officer (CFO)
Job Purpose:
To manage and implement Miahona’s investor relations strategy, ensuring transparent, accurate, and timely communication with investors, analysts, and regulatory bodies, particularly in alignment with the Capital Market Authority (CMA) regulations.
Key Responsibilities:
- Develop and execute comprehensive investor engagement programs aligned with corporate financial goals.
- Act as the primary point of contact for current and potential investors, analysts, and rating agencies.
- Prepare and deliver financial reports, earnings releases, investor presentations, and annual reports.
- Ensure full compliance with all CMA regulations, disclosures, and financial reporting obligations.
- Analyze the company's financial performance and interpret financial statements for external communications.
- Facilitate quarterly earnings calls, roadshows, investor conferences, and annual general meetings.
- Monitor market trends, peer companies, and macroeconomic factors affecting the company’s valuation.
- Support the CFO and executive leadership in shaping investor messaging and communication strategies.
- Build and maintain strong relationships with institutional and retail investors.
- Assist in the development of sustainability and ESG reporting for investors.
- Respond promptly and accurately to investor inquiries and information requests.
- Track and report investor sentiment and feedback to senior management.
Education, Training & Certification:
- Bachelor’s degree in finance, Accounting, , or relevant.
- CFA certification or progress toward CFA is preferred.
Experience & Skills:
- Minimum 5 years of relevant experience in investor relations, financial communications, or corporate finance, preferably in publicly listed companies.
- Strong ability to interpret and communicate financial data.
- Bilanguage Arabic and English
- High proficiency in MS Excel, PowerPoint, and financial modeling.
- Knowledge of CMA regulations and capital markets best practices.
- Excellent written and verbal communication in English and Arabic.
- Strong analytical skills, attention to detail, and relationship management abilities.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Consulting and Management
- Industries Air, Water, and Waste Program Management and Water, Waste, Steam, and Air Conditioning Services
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#J-18808-LjbffrGuest Relations Manager
Posted 12 days ago
Job Viewed
Job Description
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
Job Description
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Key Roles & Responsibilities
- Live and project the goal, philosophy, vision, mission and core values of the company.
- Adheres to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Prepares the weekly duty rosters.
- Supervise Guest Relation Officers.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
- Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
- Conduct house tours / site inspection and special room drops for VIP s.
- Escorts all arriving guests to their respective suites.
- Escorts external guests to their destination.
- Escorts departing guests to their means of transport.
- Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
- Greet all residence guests personally.
- Promote Inter-Hotel sales and in-house facilities.
- Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
- Completes the departure list for the following day contact VIP guests for any necessary arrangements.
- Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
- Ensure ALL members consistently receive all benefits, repeat guests and other VIP s receive special recognition and service
- Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior to guest arrival and check-info system if necessary.
- Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
- Update and maintain efficient guest history system.
- Prepare requisition and distribution of amenities on a timely basis.
- Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
- Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
- Abides by all policies and procedures.
- Has full knowledge of Sofitel standards.
- Performs related duties and special projects assigned by Senior Management.
- Strong written and verbal communication skills in English and Arabic.
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
Experience
- Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level
Desired Candidate Profile
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Front Desk
Keywords
- Guest Relations Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Guest Relation Manager Jobs also searched #J-18808-LjbffrGuest Relations Manager
Posted 12 days ago
Job Viewed
Job Description
Company Description
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart ,
Join us and become a Heartist .
Job Description
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Key Roles & Responsibilities
- Live and project the goal, philosophy, vision, mission and core values of the company.
- Adheres to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Prepares the weekly duty rosters.
- Supervise Guest Relation Officers.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
- Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
- Conduct house tours / site inspection and special room drops for VIP’s.
- Escorts all arriving guests to their respective suites.
- Escorts external guests to their destination.
- Escorts departing guests to their means of transport.
- Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
- Greet all residence guests personally.
- Promote Inter-Hotel sales and in-house facilities.
- Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
- Completes the departure list for the following day – contact VIP guests for any necessary arrangements.
- Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
- Ensure ALL members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
- Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior to guest arrival and check-info system if necessary.
- Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
- Update and maintain efficient guest history system.
- Prepare requisition and distribution of amenities on a timely basis.
- Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
- Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
- Abides by all policies and procedures.
- Has full knowledge of Sofitel standards.
- Performs related duties and special projects assigned by Senior Management.
Qualifications
- Strong written and verbal communication skills in English and Arabic.
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
Experience
- Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level
Guest Relations Manager
Posted 12 days ago
Job Viewed
Job Description
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
About us
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.
Each of the resort s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you d never expect!
Guest Relations Manager
About the Role
As Guest Relations Manager, you ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day
- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
What we need from you
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Front Desk
Keywords
- Guest Relations Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
People Looking for Guest Relations Manager Jobs also searched #J-18808-LjbffrGuest Relations Manager
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Red Sea Resort, Zone 6 Ummahat Al Sjyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Analyzes
Business Relations Manager – KSA
Posted 7 days ago
Job Viewed
Job Description
Join to apply for the Business Relations Manager – KSA role at NEP Middle East & Asia
Join to apply for the Business Relations Manager – KSA role at NEP Middle East & Asia
Location: Riyadh, Saudi Arabia
Department: Commercial
Reporting To: Regional Sales Director
- ABOUT NEP
- PURPOSE OF POSITION
- POSITION KEY RESPONSIBILITIES AND JOB TASKS
- Strategic Client Engagement
- Cultivate and manage relationships with broadcasters, event organizers, production companies, and government entities across KSA.
- Serve as NEP’s primary interface for key clients, ensuring consistent communication and customer satisfaction.
- Business Growth & Opportunity Development
- Identify, pursue, and convert new business opportunities across major verticals including live sports, concerts, festivals, and national mega-events.
- Prepare client-centric proposals in collaboration with NEP’s technical and commercial teams that highlight our integrated production capabilities.
- Market Insight & Positioning
- Monitor developments within Saudi Arabia’s broadcast, entertainment, and sports production landscape.
- Translate market insights into actionable intelligence to help shape NEP’s regional go-to-market strategy.
- Project Interface & Client Success
- Support project delivery by acting as a liaison between clients and NEP’s production and engineering teams.
- Ensure a best-in-class client experience through proactive communication, onboarding support, and post-project follow-up.
- Reporting & Pipeline Management
- Maintain up-to-date CRM entries, sales pipelines, and regular reporting to regional leadership.
- Provide input into forecasting, planning, and revenue tracking for the Saudi market.
- QUALIFICATIONS / PROFESSIONAL REGISTRATION / OTHER INDUSTRY REQUIREMENTS
- Bachelor’s degree in Business, Media, Communications, or related field.
- Minimum 7 years’ experience in the broadcast, production, or live events sector within KSA.
- Experience managing government and large enterprise accounts is strongly preferred.
- Familiarity with Saudi procurement portals and bidding frameworks.
- Solid understanding of broadcast technologies and live production workflows (e.g., OB vans, remote production, IP transmission).
- Deep network and knowledge within the KSA entertainment, sports, and government ecosystem.
- Bilingual proficiency in Arabic and English (spoken and written).
- Excellent communication, presentation, and commercial negotiation skills.
- Relationship-driven, highly professional, and culturally tuned to the Saudi market.
- Confident self-starter with the ability to operate independently and travel as required across the Kingdom.
- Team player who collaborates effectively across departments and functions.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Strategy/Planning and Information Technology
- Industries Broadcast Media Production and Distribution
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Senior Investor Relations Manager
Posted 7 days ago
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Job Description
As we continue to grow at Lendo, we’re looking for an Senior Investor Relations Manager to strengthen relationships with current and prospective high-net-worth investors. In this key role, you’ll ensure investor satisfaction, provide clear portfolio performance insights, and support the growth of our investor base through proactive engagement.
Key Responsibilities:
Investor Relations:
Develop and maintain strong relationships with high-net-worth individual (HNW) investors and institutional investors.
Act as the primary point of contact for all investor inquiries, providing accurate and timely information.
Communicate Lendo’s business strategy, financial performance, and growth plans through presentations, reports, and one-on-one meetings.
Organize and participate in investor meetings, conferences, and roadshows to attract new investments.
Engage with existing investors to encourage additional investments and ensure high levels of satisfaction.
Portfolio Management:
Oversee the publication of new investment opportunities on the platform.
Manage investment portfolios on behalf of investors, aligning with their financial goals.
Regularly review, reallocate, and manage investment portfolios to optimize performance and minimize risks.
Reporting:
Prepare and deliver comprehensive monthly, quarterly, and annual reports for investors, providing clear insights into portfolio performance.
Provide data-driven insights to the management team to support strategic decision-making.
Ensure transparency in financial and operational performance through clear and concise communications with investors.
Conduct market research and competitor analysis to inform investor communications and strategic initiatives.
Collaboration:
Work closely with finance and technical teams to quickly resolve any investor-related issues.
Collaborate with the compliance team to ensure all investor activities adhere to regulatory requirements.
Coordinate with marketing and business development teams to identify and attract potential investors.
Qualifications:
Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
Fluency in English (spoken and written).
3-5 years of experience in investor relations, investment management, or a related role within the financial services industry.
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
Knowledge of Saudi Arabia’s financial regulations and market dynamics is a plus.
Proficiency in Microsoft Excel and other data analysis tools.
Strong understanding of financial data and investment principles.
Excellent communication and negotiation skills to effectively engage with high-net-worth investors.
Ability to manage multiple investor relationships and diplomatically resolve conflicts.
CMA (Capital Market Authority) certification is desirable.
Senior Investor Relations Manager
Posted 12 days ago
Job Viewed
Job Description
As we continue to grow at Lendo, we’re looking for an Senior Investor Relations Manager to strengthen relationships with current and prospective high-net-worth investors. In this key role, you’ll ensure investor satisfaction, provide clear portfolio performance insights, and support the growth of our investor base through proactive engagement.
Key Responsibilities:
Investor Relations:
Develop and maintain strong relationships with high-net-worth individual (HNW) investors and institutional investors.
Act as the primary point of contact for all investor inquiries, providing accurate and timely information.
Communicate Lendo’s business strategy, financial performance, and growth plans through presentations, reports, and one-on-one meetings.
Organize and participate in investor meetings, conferences, and roadshows to attract new investments.
Engage with existing investors to encourage additional investments and ensure high levels of satisfaction.
Portfolio Management:
Oversee the publication of new investment opportunities on the platform.
Manage investment portfolios on behalf of investors, aligning with their financial goals.
Regularly review, reallocate, and manage investment portfolios to optimize performance and minimize risks.
Reporting:
Prepare and deliver comprehensive monthly, quarterly, and annual reports for investors, providing clear insights into portfolio performance.
Provide data-driven insights to the management team to support strategic decision-making.
Ensure transparency in financial and operational performance through clear and concise communications with investors.
Conduct market research and competitor analysis to inform investor communications and strategic initiatives.
Collaboration:
Work closely with finance and technical teams to quickly resolve any investor-related issues.
Collaborate with the compliance team to ensure all investor activities adhere to regulatory requirements.
Coordinate with marketing and business development teams to identify and attract potential investors.
Qualifications:
Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
Fluency in English (spoken and written).
3-5 years of experience in investor relations, investment management, or a related role within the financial services industry.
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
Knowledge of Saudi Arabia’s financial regulations and market dynamics is a plus.
Proficiency in Microsoft Excel and other data analysis tools.
Strong understanding of financial data and investment principles.
Excellent communication and negotiation skills to effectively engage with high-net-worth investors.
Ability to manage multiple investor relationships and diplomatically resolve conflicts.
CMA (Capital Market Authority) certification is desirable.
People Relations Manager \ Lead
Posted 12 days ago
Job Viewed
Job Description
The People Relations Manager plays a critical role in fostering a positive workplace environment for a large organization of 5,000+ employees. The role reports to the People & Culture Department, and involves managing complex employee relations cases, resolving workplace conflicts, and ensuring full compliance with Saudi labor laws. This position partners with leadership and People & Culture (HR) teams, to promote fair treatment, open communication, and a culture of accountability while leveraging analytics and reporting to drive continuous improvement.
- Lead investigations into employee complaints, grievances, misconduct, and policy violations, ensuring processes comply with Saudi labor laws and internal policies.
- Serve as a trusted advisor to managers and colleagues on employee rights, workplace policies, and performance management.
- Mediate and resolve complex workplace conflicts in culturally diverse environments while maintaining professionalism and neutrality.
- Develop and maintain analytics tools and case tracking systems to identify trends, generate insights, and improve employee relations practices.
- Design and implement employee surveys to assess workplace culture, engagement, and areas for improvement.
- Prepare comprehensive reports and dashboards on employee relations metrics, case outcomes, and compliance status to inform leadership decisions.
- Develop and update policies and procedures related to the organization’s Code of Conduct, ensuring alignment with best practices and legal requirements.
- Deliver training to colleagues and management, on topics such as conflict resolution, compliance, and workplace conduct.
- Ensure compliance with Saudi labor laws, when advising on recommendations for disciplinary action.
- Collaborate with People and Culture team members and leadership, to address systemic employee relations challenges and recommend proactive solutions.
WE DREAM – This is what we dream of:
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred)
- Experience: Minimum of 7–10 years of progressive experience in employee relations, HR management, or conflict resolution, preferably in organizations with 5,000+ human capital or complex structures
- Certification in HR, such as SHRM-CP/SHRM-SCP or PHR/SPHR
- Demonstrated ability to handle high-volume, complex employee relations cases with a structured and analytical approach
- Strong understanding of Saudi labor laws, workplace regulations and compliance frameworks
- Expertise in designing and implementing analytics, case tracking systems, surveys, and reports to drive actionable insights
- Proven experience in policy development, particularly related to Codes of Conduct and workplace ethics
- Strong interpersonal, analytical, and conflict resolution skills with the ability to navigate cultural sensitivities
- Ability to handle sensitive matters with discretion and maintain confidentiality
- Experience working in large, multinational organizations within the KSA or the GCC region
- English & Arabic language – Proficiency level (spoken and written)
- Live our Values – Respect, Teamwork, Passion, Forward Thinking and Integrity
We CARE – What you can expect:
- Multinational culture
- Engaging and dynamic work environment
- A highly motivated team
- A modern workplace in the heart of Jeddah
- Personal and professional development opportunities
- Competitive compensation package | 22 working days annual leave + local public holidays | Appealing Health & Life Insurance plan
- We aim to be a great place to work, where our colleagues feel valued, have equal opportunities and benefit from pay equity
We DARE – YOU to apply:
- Applications from all individuals is encouraged regardless of gender
- Applications accepted from local hires ONLY
Please note, applications must be made using a valid email address belonging to an ADG associated company.
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