37 Employee Onboarding jobs in Saudi Arabia

Job Purpose

The Onboarding Specialist is responsible for delivering a seamless and positive onboarding experience for all new hires. This role ensures that employees are successfully integrated into the organization, aligned with the company culture, and equipped with the resources needed to thrive from day one.

Key Responsibilities

1. Onboarding Coordination

• Manage end-to-end onboarding processes for new joiners across Head Office and Operations.

• Coordinate pre-employment requirements, including document collection, visa processing, and medicals.

• Schedule orientation sessions and ensure all new hires receive welcome kits, systems access, and company materials.

2. Orientation Facilitation

• Conduct engaging and informative onboarding sessions to introduce company policies, values, and brand culture.

• Ensure departmental handovers and buddy assignments are in place for each new hire.

• Provide clear communication on role expectations and company standards.

3. Logistics Management

• Oversee logistics such as airport pickups, accommodation arrangements, and cash advances for newly arriving staff.

• Coordinate with Procurement, Administration, and Accommodation teams for smooth arrivals and transitions.

• Track onboarding expenses and submit timely reports for reimbursement or approval.

4. Employee Experience

• Serve as the first point of contact for new employees during their initial months.

• Monitor onboarding satisfaction through feedback surveys and check-in meetings.

• Proactively resolve issues or escalate concerns to relevant stakeholders.

5. System & Compliance

• Maintain accurate onboarding records in the HR system (HRIS).

• Ensure all documentation is in compliance with labor regulations and company standards.

• Generate onboarding reports and dashboards for leadership review.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• Minimum 2–3 years of experience in onboarding or HR coordination, preferably in the F&B or hospitality industry.

• Strong organizational and multitasking skills.

• Excellent interpersonal and communication skills.

• Proficiency in Microsoft Office and HR systems (SAP, Oracle, or similar).

• Fluency in English; Arabic is an advantage.

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• Manage the onboarding process for service providers in Saudi Arabia.
• Ensure compliance with local regulations and standards.
• Provide training and support to new service providers.
• Act as the primary point of contact during the onboarding phase.
• Collaborate with the central team to adapt onboarding practices for Saudi Arabia.

Requirements

• Proven experience in a similar role.
• Strong understanding of local regulations and market conditions in Saudi Arabia.
• Excellent communication and interpersonal skills.
• Proficiency in using digital tools for training and onboarding.
• Fluent in Arabic and English.

You've reached the end of Collab P, but the journey is just beginning. Let us be a part of your team and help you develop the right solution.

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Who Are We

HALA is a leading fintech player in the MENAP region, aiming to redefine financial services and build the future bank of SMEs. We empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics. Our solutions enable merchants to digitize payments and manage sales and operations.

Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Position: Assisted Onboarding Specialist

We are seeking a proactive and organized Assisted Onboarding Specialist to ensure a seamless onboarding experience for customers facing challenges during self-onboarding. The ideal candidate has a background in customer service, compliance, and operational support, with fintech industry experience, especially in payments.

Key Responsibilities:

1. Assist customers who drop out of self-onboarding, guiding them to complete the process smoothly.
2. Support customers with document uploads, ensuring compliance with regulatory standards.
3. Collaborate with the compliance team to verify customer documentation and information.
4. Oversee terminal ordering and ensure timely delivery.
5. Maintain feedback loops with product and tech teams to address onboarding gaps.
6. Accurately update customer data and feedback in the CRM system.

Requirements:

• Strong customer service skills with a solution-oriented approach.
• Knowledge of compliance processes and standards.
• Experience with CRM tools and operational workflows.
• Highly organized, capable of managing a large volume of customers efficiently.
• Preferred: Experience in fintech, particularly in payment acceptance.

Performance Expectations:

• Achieve an 80% customer reach rate.
• Maintain a 60% onboarding conversion rate.
• Ensure all customer feedback is accurately recorded in CRM.

Challenges & Opportunities:

This role offers a unique opportunity to work at the intersection of customer service, compliance, and technology within a dynamic fintech environment.

What We Offer:

• Inclusive and diverse culture supporting remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including potential shares.
• Focus on personal development with regular training and an annual learning stipend.
• Work with a talented team of over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals for growth.
• Responsibility and trust to do your best work.

Join us now! If you believe you have what it takes to be part of our remarkable team, #apply_now .

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Who Are We

HALA is a leading fintech player in the MENAP region, aiming to redefine financial services and build the future bank of SMEs. We empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.

HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics. Our solutions enable merchants to digitize payments and manage sales and operations.

Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Position: Assisted Onboarding Specialist

We are seeking a proactive and organized Assisted Onboarding Specialist to ensure a seamless onboarding experience for customers facing challenges during self-onboarding. The ideal candidate has a background in customer service, compliance, and operational support, with fintech industry experience, especially in payments.

Key Responsibilities:

1. Assist customers who drop out of self-onboarding, guiding them to complete the process smoothly.
2. Support customers with document uploads, ensuring compliance with regulatory standards.
3. Collaborate with the compliance team to verify customer documentation and information.
4. Oversee terminal ordering and ensure timely delivery.
5. Maintain feedback loops with product and tech teams to address onboarding gaps.
6. Accurately update customer data and feedback in the CRM system.

Requirements:

• Strong customer service skills with a solution-oriented approach.
• Knowledge of compliance processes and standards.
• Experience with CRM tools and operational workflows.
• Highly organized, capable of managing a large volume of customers efficiently.
• Preferred: Experience in fintech, particularly in payment acceptance.

Performance Expectations:

• Achieve an 80% customer reach rate.
• Maintain a 60% onboarding conversion rate.
• Ensure all customer feedback is accurately recorded in CRM.

Challenges & Opportunities:

This role offers a unique opportunity to work at the intersection of customer service, compliance, and technology within a dynamic fintech environment.

What We Offer:

• Inclusive and diverse culture supporting remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including potential shares.
• Focus on personal development with regular training and an annual learning stipend.
• Work with a talented team of over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals for growth.
• Responsibility and trust to do your best work.

Join us now! If you believe you have what it takes to be part of our remarkable team, .

The Onboarding Specialist is responsible for providing functional support on managing onboarding process but not limited to scheduling interviews, updating and maintaining HR data, pre-joining and on-Boarding process and formalities. Aligning employees to business objectives, recruiting the right talent, developing staff performance, supporting employee development, enhancing recruitment efforts, planning strategic HR initiatives, managing HR consultants, running orientation and employee engagement activities.

**INSPIRE | EXHILARATE | DELIGHT**

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

**What you'll be doing**

The Onboarding Officer is responsible for the Hybrid Onboarding People Experience journey across the Group.

The Chalhoub Onboarding Officer will create and nurture relationships with the HR Services, Administration & Talent Acquisition teams and builds the necessary processes & procedures around the neighboring departments to support the new Hybrid Onboarding People Experience Journey across the group.

**Key Responsibilities**:

- High level of service excellence through, people experience, processes & technology
- Ensure New Joiner is being welcomed by receptionist & HR Services at relevant office/retail/warehouse locations
- Planning, execution, and delivery of the New Joiner welcome message & gifts on their desk
- Relevant check points in place to ensure New Joiner receives new IT equipment set up and is introduced to IT tools & remote working in partnership with Line Manager
- Relevant check points in place, in partnership with Line Manager to ensure New Joiner is given access to folders, shared drive
- Relevant check points in place to ensure New Joiner meets Line Manager, Team, People Partner & stakeholders in 1st week (incl. attending team meetings) and given office tour
- Relevant check points in place to ensure New Joiner attends 2hrs induction session & joins 'New Joiner' Community in partnership with People Experience Lead and L&D
- Runs the new joiner community for new hires to attend in the first 3 months with people experience & culture
- Relevant check points in place to ensure New Joiner is introduced to ONEChalhoub Onboarding Page on 1st day
- Relevant check points in place to ensure New Joiner is introduced to Chalhoub University & extended communities D&I, Sustainability & Culture
- Relevant check points in place to ensure New Joiner is introduced to Muse, Loyalty, Discounts + NOTE
- Relevant check points in place to ensure New Joiner is invited for lunch with Line Manager & Team
- Relevant check points in place to ensure New Joiner attends Brand/ Functional Induction and the all-New Joiners web meeting with Patrick/BoP representation

**What you’ll need to succeed**
- Experience in Relevant Fields
- Should be able to maintain confidentiality at all times
- Should possess good communication skills (Verbal and written)

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

**We Invite All Applicants to Apply**

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

About the Role

We are seeking a highly organized and efficient Senior Onboarding Specialist to join our team in Riyadh, Saudi Arabia. As a key member of our Human Resources department, you will be responsible for developing and implementing effective onboarding strategies to ensure a smooth transition for new employees into our organization.

• Design and implement comprehensive onboarding programs tailored to different roles and departments within the organization
• Coordinate with various departments to ensure all necessary resources and materials are prepared for new hires
• Conduct orientation sessions and provide guidance on company policies, procedures, and culture
• Manage the administrative aspects of the onboarding process, including paperwork, system access, and equipment allocation
• Develop and maintain onboarding materials, including welcome packages, training schedules, and employee handbooks
• Track and analyze onboarding metrics to continuously improve the process and enhance employee experience
• Ensure compliance with Saudi labor laws and regulations throughout the onboarding process
• Act as a point of contact for new hires, addressing their questions and concerns during the initial employment period
• Collaborate with hiring managers to create role-specific onboarding plans and timelines
• Facilitate cross-cultural integration for international employees joining the Saudi workforce

What do we need from you

• Saudi national with a Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 5 years of experience in HR or onboarding roles, preferably in a multinational organization
• In-depth knowledge of Saudi Arabian work culture, business practices, and labor laws
• Fluency in Arabic and English, with excellent verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with employees at all levels
• Proficiency in HR management systems and Microsoft Office suite
• Demonstrated project management skills and ability to handle multiple onboarding processes simultaneously
• Detail-oriented with a strong focus on accuracy and efficiency
• Experience in developing and delivering training programs
• Familiarity with best practices in employee onboarding and retention strategies
• HR certifications such as SHRM-CP or PHR are preferred
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills and a proactive approach to addressing challenges in the onboarding process

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Assisted Onboarding Specialist - Expense Management

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Overview

Hala is seeking a proactive and organized Expense Management Assisted Onboarding Specialist to ensure a seamless experience for businesses adopting Hala Control . This role focuses on assisting customers in onboarding, resolving setup challenges, and ensuring compliance with financial regulations. The ideal candidate will have experience in expense management, corporate finance, or fintech , with strong operational and customer service skills.

Key Responsibilities

• Guide businesses through Hala Control onboarding, ensuring they successfully set up their expense management system.
• Assist customers in linking their corporate accounts, uploading necessary documents, and ensuring compliance with financial regulations.
• Work closely with the compliance team to validate business KYC and documentation.
• Support customers in setting up spend controls, team budgets, and card issuance.
• Ensure seamless integration with Hala payments, accounting tools, and business finance workflows.
• Maintain a feedback loop with the product and tech teams to address common onboarding challenges and improve the user experience.
• Update customer onboarding status, issues, and feedback in the CRM system.
  
  

Requirements

• +1 Year experience in Sales/ assisted on boarding in banking or fintech
• Strong customer service and onboarding experience, preferably in fintech or corporate financial services.
• Familiarity with compliance processes related to business onboarding and financial transactions.
• Experience with expense management tools, CRM systems, and operational workflows.
• Highly organized and capable of managing a large volume of customer requests efficiently.
  
  

Preferred

Saudi , Experience in B2B financial products, corporate finance, or expense management solution

What We Offer You

We believe you will love working at HALA!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  
  

If you think you have what it takes to join a remarkable team #apply_now

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources

Referrals increase your chances of interviewing at HALA by 2x

Associate Talent Acquisition Specialist and HR Coordinator (KSAN)

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Assisted Onboarding Specialist - Expense Management

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Overview

Hala is seeking aproactive and organized Expense Management Assisted Onboarding Specialist to ensure a seamless experience for businesses adoptingHala Control . This role focuses on assisting customers in onboarding, resolving setup challenges, and ensuring compliance with financial regulations. The ideal candidate will have experience inexpense management, corporate finance, or fintech , with strong operational and customer service skills.

Key Responsibilities

• Guide businesses throughHala Control onboarding, ensuring they successfully set up their expense management system.
• Assist customers in linking their corporate accounts, uploading necessary documents, and ensuring compliance withfinancial regulations .
• Work closely with the compliance team tovalidate business KYC and documentation.
• Support customers in setting upspend controls, team budgets, and card issuance .
• Ensure seamless integration withHala payments, accounting tools, and business finance workflows .
• Maintain a feedback loop with theproduct and tech teams to address common onboarding challenges and improve the user experience.
• Updatecustomer onboarding status, issues, and feedback in the CRM system.

Requirements

• +1 Year experience in Sales/ assisted on boarding in banking or fintech
• Strongcustomer service and onboarding experience , preferably in fintech or corporate financial services.
• Familiarity withcompliance processes related to business onboarding and financial transactions.
• Experience withexpense management tools, CRM systems, and operational workflows .
• Highly organized and capable of managing a large volume of customer requests efficiently.

Preferred:

Saudi ,Experience inB2B financial products, corporate finance, or expense management solution

What We Offer You
We believe you will love working at HALA!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust.We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

If you think you have what it takes to join a remarkable team #apply_now Apply for this job

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