477 Employee Experience jobs in Saudi Arabia

Be Part of Something Transformational

Red Sea Global
is honored to partner with
Miraval The Red Sea
who marks the pioneering expansion for
Miraval Resorts & Spas
into the Kingdom of Saudi Arabia, bringing three decades of wellness expertise to one of the world's most pristine marine environments.

As part of the Hyatt portfolio and The Red Sea Project, this transformative destination continues
Miraval Resorts and Spas
, legacy as a global leader in luxury wellness, offering transformational and immersive experiences that nurture physical and emotional wellbeing. The adults only, all inclusive, digital detox sanctuary welcomes all to discover "A Life In Balance" through mindful connection with nature's extraordinary beauty along Saudi Arabia's Red Sea coast

We are now inviting passionate, grounded, and growth-minded individuals to join us in shaping this extraordinary journey. Want to be part of a visionary brand shaping the future of wellness? this is your opportunity.

Welcome to
Miraval The Red Sea
:
Where Wellness is a Way of Life.

GENERAL ROLE
:

• As Experience Planner at Miraval The Red Sea, your main role is curating seamless, personalized wellness journeys for guests. This position guides guests in booking their spa, wellness, and fitness experiences, ensuring they are aligned with their personal goals and intentions.
• As the first point of contact for guests, the Experience Planner builds meaningful relationships, provides tailored recommendations, and offers consistent support throughout the guest's stay.
• As an Experience Planner, you are responsible for overseeing the Experience Planning and Reservations process for guests, developing strong connections, and offering helpful suggestions and solutions to their well-being planning needs.
• You will learn about experiential wellness travel and align each guest's intention with the appropriate spa treatments, lectures, activities, and workshops to help create a life-changing Miraval stay.

KEY RESPONSIBILITIES
:

Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Experience Planner you will need to:

Guest Journey Planning

• Welcome and connect with guests upon arrival to understand their wellness goals and preferences.
• Offer informed guidance on the full range of spa, wellness, fitness, and outdoor experiences available.
• Curate personalized experience schedules that reflect each guest's unique needs, goals, and energy levels.
• Make thoughtful recommendations to support physical, emotional, and mental well-being.

Experience Booking & Coordination

• Accurately book and manage guest itineraries using the resort's scheduling system.
• Coordinate spa and wellness appointments across departments to ensure a smooth guest flow.
• Communicate changes, updates, or recommendations clearly and in a timely manner.
• Liaise with therapists, instructors, and wellness teams to support personalized service delivery.
• Work in close collaboration with Reservations and Wellness Operations teams to ensure seamless coordination, healthy distribution of experiences, and guest satisfaction.

Guest Engagement & Support

• Check in with guests throughout their stay to ensure satisfaction and adapt plans as needed.
• Provide thoughtful responses to guest questions and requests with warmth, professionalism, and discretion.
• Offer emotional presence and mindfulness in every interaction to support guest well-being.
• Encourage guest reflection, intention-setting, and deeper connection to their experiences.
• Collect guest feedback to support continuous improvement and enhance service quality.

Operations & Service Excellence

• Maintain accurate records of bookings, preferences, and special notes to support team communication.
• Ensure that daily schedules are updated, balanced, and in alignment with operational capacity.
• Support the front-of-house team with check-ins, follow-ups, and coordination.
• Uphold a calm, welcoming environment in the spa reception and planning areas.
• Contribute to upselling of services, support retail sales, and assist in revenue generation and guest satisfaction metrics.

Communication & Sales Focus

• Make authentic, helpful connections with guests via phone, email, and chat.
• Assist with outbound calls to guests pre-arrival to guide planning.
• Respond to email and chat inquiries with timeliness and professionalism.
• Support assigned sales goals and conversion metrics where applicable.

Safety, Culture & Team Support

• Demonstrate a high level of respect for cultural sensitivities and support a multi-cultural environment.
• Maintain awareness of safety and emergency procedures in all guest interactions.
• Support wellness team in activity organization, session coordination, and operational tasks as needed.
• Adapt to evolving schedules and operational needs with a team-oriented mindset.

QUALIFICATIONS

• Minimum 1–2 years of experience in guest services, spa operations, wellness hospitality, or front desk coordination.
• Familiarity with wellness services, spa treatments, and fitness offerings in a luxury resort or retreat setting.
• Proficiency in scheduling systems and digital communication tools.
• Fluent in English; Arabic is a plus.
• Training or interest in mindfulness, wellness, or holistic hospitality is an advantage.
• Bachelor's degree is a plus but not required.
• Warm, intuitive, and attentive guest service style.
• Strong organizational and multi-tasking skills with high attention to detail.
• Excellent verbal and written communication.
• Calm and composed under pressure with a problem-solving mindset.
• Naturally empathetic, supportive, and aligned with Miraval's values of presence, compassion, and transformation.
• Flexible schedule availability, including weekends and holidays.

PHYSICAL DEMANDS (IF ANY)

• As described in qualifications

WORK ENVIRONMENT

• Indoor and outdoor as needed

About Deloitte
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact

During Your Tenure As An Experienced Associate In IT Assurance, You Will Demonstrate And Develop Your Capabilities In The Following Areas

• Execute risk-based assessments and control testing engagements, including General IT Controls (GITC) and IT Application Controls (ITAC).
• Participate in client walkthroughs to understand IT environments, systems, and processes.
• Participate in Third-Party Assurance reporting assignments, including SOC 1 (ISAE 3402) and SOC 2 reporting across diverse industries.
• Support SOX audits by evaluating IT controls over financial reporting.
• Execute testing of IT infrastructure, ERP systems (e.g., SAP, Oracle), and business applications.
• Document control assessments, testing results, and findings in line with Deloitte's methodology.
• Assist in the development and implementation of remediation plans for control deficiencies.
• Draft and tailor proposals and RFP responses.
• Assist in the preparation of client deliverables, reports, and presentations.
• Develop your understanding of regional IT regulations and risk trends.
• Maintain an attitude of continuous learning and demonstrate initiative in building technical knowledge.
• Work closely with senior team members to deliver high-quality services within timelines and budget.
• Contribute to an inclusive and collaborative team culture by supporting colleagues and sharing knowledge.

Leadership Capabilities

• Delivers Quality and Risk Excellence: Pays attention to detail and ensures that all work meets Deloitte's quality standards.
• Builds Relationships: Collaborates effectively with team members and communicates openly and respectfully with clients.
• Drives Continuous Improvement: Seeks feedback and proactively improves knowledge and performance.
• Acts with Integrity: Upholds professional ethics, confidentiality, and compliance with Deloitte's Code of Conduct.
• Demonstrates Accountability: Takes ownership of assigned tasks and delivers work in a timely and dependable manner.
• Communicates Effectively: Clearly expresses ideas and actively listens to others.
• Embraces Diverse Perspectives: Supports an inclusive team environment and values diverse viewpoints and backgrounds.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Accounting, or a related field.
• 1–3 years of relevant experience in IT audit, IT risk, or IT assurance (experience in a professional services or consulting environment is a plus).
• Basic knowledge of:
• GITCs, application controls, and risk frameworks (e.g., COBIT, COSO)
• Assurance and compliance standards (e.g., SOX, ISAE 3402, SOC 1/2)
• Familiarity with ERP systems such as SAP, Oracle, or Microsoft Dynamics is preferred.
• Pursuing or planning to pursue certifications such as CISA, CPA, CIA, or CISSP.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills in English; Arabic is a plus.
• Proficiency in Microsoft Office; familiarity with data analytics or audit software is a plus.
• Willingness to travel within the Middle East region as required by engagements.

Cognizant Moment reinvents experience in an AI-enabled world
. A group of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem. One that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation. Cognizant Moment helps our clients in their Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning, Employee Experience and Digital Experience Platforms

As a new role, we are hiring an Experience Partner in Saudi to join our growing team. This role will be based in Riyadh, offers hybrid work modality and 20% potential travel to cover Middle East.
The Experience Partner serves at the core of demand generation for Cognizant Moment services
- balancing sales, solutioning, storytelling, and account management. This role is a key component of a broader Cognizant Moment Experience Partner organization including Proposal Response and Program/Project Management. T
he combined organization measures its success on both total contract value (TCV) targets and client satisfaction, with a particular goal to grow existing Cognizant clients in new buying centers
. The Moment Experience Partner works directly with the market/industry account client partner team as well as adjacent service lines to build solutions and support client needs.

Your Work At Cognizant Moment

• Generate demand for Cognizant Moment offers – you'll work to understand trends and align capabilities to leverage opportunities for our clients in Saudi, UAE and Qatar. Your work will include crafting a sales plan, leading a pipeline of opportunities, and working with clients to build on problem statements that serve as guideposts for innovative solutioning.
• Build compelling solutions for internal and external stakeholders and operations– you will assemble and lead pursuit teams with appropriate skills to help your clients solve for their biggest challenges and address critical problem statements. You'll be accountable for the story, the structure of the deal, and pricing/profitability.
• Be a trusted advisor to your clients – you'll actively seek to establish relationships with key client stakeholders who focus on growth within marketing, technology & product, and business division leaders. And the impacted external stakeholders. You will be accountable for client satisfaction, and you will proactively generate thought leadership that supports your clients' desire to look ahead and anticipate the evolving market.
• Collaborate Across Cognizant – you'll be the point person to assemble skills – within Cognizant Moment and across the organization – to respond to client needs. You'll work closely with internal account teams to plan and run existing clients. You'll work with Consulting and other parts of Cognizant like Data, and Engineering, to ensure the best people are working toward an ideal solution.

What You Bring

• Dual language Arabic and English
• Strategic problem solving: ability to understand business challenges and requirements from the customer's perspective, as well as industry trends, and translating them into experience solutions that generate growth
• Market/Industry prowess: Deep understanding of how the Digital Space works and years of experience working with clients (via agency, consultancy or other partner) in one or several areas : Airline & Aviation, Banking, Healthcare or Oil& Gaz
• You have strong connects from Adobe, Salesforce and Google ecosystems
• Experience Expertise including: Digital Experience Platforms as well as Design, Marketing, Content, Commerce, Learning,
• Understanding of Product launch process and pre-commercialization stages as well as brand/product launch strategies
• Executive Presence: Effective executive communication skills to clearly articulate solution vision and demonstrate solutions in a simple but compelling way. You'll also need to be able to create your own compelling presentations.
• Relationship management: Outstanding interpersonal abilities; skilled in handling relationships with customers, market teams, and other practice experts.
• Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities. Need expertise in crafting pitches/proposals, GTM, and sales plans.

What's In It For You
You'll get the chance to build industry leading digital experience solutions that shape millions of people's lives around the globe. You will partner with specialists in Adobe, Salesforce, Contact Center, Gen AI, Commerce, Digital Products, Marketing and Content, and Personalization among others.

At Cognizant, we embrace diversity. We believe it's what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.
Need a change in 2025 to grow in responsibility and evolve in your career? Join us Please share you CV in English and we will connect soon.

We are seeking a dynamic and detail-oriented Customer Experience Supervisor to lead our Customer Experience team. This role is pivotal in ensuring an exceptional customer journey, from initial contact through post-sale support. The ideal candidate will possess strong leadership skills, a passion for customer service, and a commitment to continuous improvement.

Responsibilities:

• Supervise and mentor a team of customer service representatives, fostering a positive and productive work environment.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor team performance metrics, providing regular feedback and conducting performance reviews.
• Promote team engagement through regular team-building activities, recognition programs, and open communication channels to encourage collaboration and morale.
• Organize ongoing training sessions to equip team members with the skills needed to excel in their roles.
• Identify and recommend process enhancements to improve efficiency and the overall customer experience.
• Handle escalated customer complaints and inquiries with a focus on resolution and customer retention.

Requirements:

• Bachelor's degree in Business Administration, IT or related field.
• 3+ years of experience in customer service.
• Strong leadership skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in customer service software and ERP systems.

Role Purpose:

The Receptionist at Smart Clinic of Bupa CareConnect is responsible for delivering exceptional customer service by being the first point of contact for patients and visitors. This role ensures seamless coordination between patients, medical staff, and other departments, with a focus on accurate documentation, operational support, and maintaining a professional environment to enhance the overall patient experience.

Key Accountabilities:

1- Patient Engagement and Customer Service;

• Greet patients and visitors in a professional and friendly manner, representing Bupa CareConnect values.
• Provide accurate information about services, policies, and processes.
• Address patient inquiries and concerns, escalating issues as necessary.
• Follow CareConnect's operational procedures as outlined in the manual to comply with the department's procedures and standards.
• Follow up on all Medical requests such as but not limited to, medication dispensing, lab, radiology, medical Information retrieval and referral etc.
• Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it's provider and proceed general queries with confidence at all times.
• Deal competently with members, Clinic staff feedback and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
• Manage to support maternity, pediatric and special needs medical cases.
• Solve the customer complaints / service failure without the need of further escalations
• Ensure the proper follow up of the recovery plan / take a lead to standardize the proposed solutions (Kaizens, RIM, )
• Ensure that the complaints are entered into the service escalation tools so as to take preventive actions

2- Administrative and Documentation Support;

• Facilitate administrative task related admissions, discharges and transfers of patients and release of information for continuation of care.
• Open and maintain patient files, ensuring all data entries comply with organizational policies.
• Process cash, insurance, and credit invoices for outpatient services as per policy.
• Photocopy, scan, and organize documents required for patient services.
• Proficiently use the organization's HIS (Health Information System) for all operational needs.

3- Operational Excellence;

• Assist in booking appointments and managing daily schedules.
• Coordinate with medical staff to streamline outpatient services.
• Ensure smooth operation of the front desk, handling interruptions and completing daily tasks.
• Play a support role for the hospital staff (Insurance, Pharmacists, Lab, and Radiology .etc) and enable coaching and training on CareConnect Protocol / services to the clinic's staff.
• Respect government laws and organizational regulations, including quality and safety protocols.
• Use equipment safely and help maintain office supplies, including stationary and electronics.
• Support cleanliness, infection control, and facility safety programs.

• Experience in healthcare service or related area.
• Healthcare, Patient care, Medical Coordinator
• Multi-cultural with interpersonal and communication skills, excellent planning
• Maintain control and order under stressful conditions and periods of high unit activity, while utilizing effective and respectful communication with patients, families, and the health care team
• Demonstrate effective and respectful communication with patients, families and the healthcare team, using excellent interpersonal skills
• Ability to adapt to a rapidly changing environment
• Ability to quickly and appropriately prioritize tasks and manage interruptions
• Complete work timely and accurately
• Work effectively and collaboratively within a team environment
• Commercial skills in combination with service focused mindset

Bachelor's degree in healthcare or medical field (nursing or pharmacy is highly preferred)

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more

At Fortra, we're breaking the attack chain. Ready to join us?
This position will serve as a key regional contact for managers and employees across EMEA, supporting the delivery of core People Experience (PX) programs and initiatives throughout the employee lifecycle. The role is a true HR generalist encompassing responsibilities such as performance management, employee relations, compliance, onboarding, offboarding, engagement, and regional execution of global PX strategies. The PX Generalist combines operational execution with strategic partnership, helping interpret feedback, facilitate action planning, and support the culture and experience locally. This position works closely with Regional PX Managers and PX Centers of Excellence (e.g., Talent Acquisition, Total Rewards, Payroll, etc.) to ensure alignment with global goals and regional relevance.

What You'll Do

• Acts as a regional point of contact for managers and employees, providing support on policies, tools, and processes, and escalating complex matters as needed.
• Facilitates onboarding and offboarding processes, conducting Day 1 sessions and exit interviews, coordinating with internal teams, and reviewing feedback to drive improvements.
• Partners with managers to support performance management, including feedback delivery, coaching conversations, and performance improvement plans.
• Supports employee relations by addressing day-to-day concerns, participating in investigations, and guiding consistent resolution in alignment with PX leadership.
• Coordinates regional compliance efforts, including policy updates, leave of absence management, and required reporting or audit data collection.
• Drives the implementation of PX projects and initiatives locally, ensuring timelines are met and outcomes align with regional and global objectives.
• Supports employee engagement efforts, including communications, survey facilitation, action planning, and participation in local culture-building activities.
• Maintains accurate regional documentation and PX resources, ensuring accessibility and compliance through systems such as intranet hubs and shared drives.
• Collaborates cross-functionally with other departments (e.g., IT, Facilities, Legal) to address employee needs and support key PX operations.
• Support regional recruiting as needed.
• Contributes to global PX meetings, programs, and cross-regional initiatives, offering regional insights and execution support.
• Other duties as assigned

Qualifications

• 3-5 years of experience in Human Resources roles, ideally in a regional HR generalist capacity at a global company
• Strong knowledge of HR processes across the employee lifecycle (onboarding, performance, ER, compliance, engagement)
• Clear and confident communication skills with ability to work effectively across all organizational levels
• Demonstrated ability to manage confidential information with discretion and professionalism
• Strong problem-solving and organizational skills; capable of handling multiple priorities and deadlines
• Experience supporting employees and leaders in a matrixed or global environment
• Experience recruiting and supporting Talent Acquisition.
• Proficient in HR tools and systems (e.g., Microsoft Office, ADP, DocuSign, SharePoint, HRIS platforms)
• Team-oriented, resourceful, and comfortable navigating ambiguity in a fast-paced environment

3357

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

About Deloitte:When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our PurposeDeloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.Our shared values guide the way we behave to make a positive, enduring impact:Lead the wayServe with integrityTake care of each otherFoster inclusionCollaborate for measurable impact

During your tenure as an Experienced Associate in IT Assurance, you will demonstrate and develop your capabilities in the following areas:
• Execute risk-based assessments and control testing engagements, including General IT Controls (GITC) and IT Application Controls (ITAC).
• Participate in client walkthroughs to understand IT environments, systems, and processes.
• Participate in Third-Party Assurance reporting assignments, including SOC 1 (ISAE 3402) and SOC 2 reporting across diverse industries.
• Support SOX audits by evaluating IT controls over financial reporting.
• Execute testing of IT infrastructure, ERP systems (e.g., SAP, Oracle), and business applications.
• Document control assessments, testing results, and findings in line with Deloitte's methodology.
• Assist in the development and implementation of remediation plans for control deficiencies.
• Draft and tailor proposals and RFP responses.
• Assist in the preparation of client deliverables, reports, and presentations.
• Develop your understanding of regional IT regulations and risk trends.
• Maintain an attitude of continuous learning and demonstrate initiative in building technical knowledge.
• Work closely with senior team members to deliver high-quality services within timelines and budget.
• Contribute to an inclusive and collaborative team culture by supporting colleagues and sharing knowledge.

Leadership capabilities:
• Delivers Quality and Risk Excellence: Pays attention to detail and ensures that all work meets Deloitte's quality standards.
• Builds Relationships: Collaborates effectively with team members and communicates openly and respectfully with clients.
• Drives Continuous Improvement: Seeks feedback and proactively improves knowledge and performance.
• Acts with Integrity: Upholds professional ethics, confidentiality, and compliance with Deloitte's Code of Conduct.
• Demonstrates Accountability: Takes ownership of assigned tasks and delivers work in a timely and dependable manner.
• Communicates Effectively: Clearly expresses ideas and actively listens to others.
• Embraces Diverse Perspectives: Supports an inclusive team environment and values diverse viewpoints and backgrounds.

Qualifications:
• Bachelor's degree in Information Systems, Computer Science, Accounting, or a related field.
• 1–3 years of relevant experience in IT audit, IT risk, or IT assurance (experience in a professional services or consulting environment is a plus).
• Basic knowledge of:- GITCs, application controls, and risk frameworks (e.g., COBIT, COSO)- Assurance and compliance standards (e.g., SOX, ISAE 3402, SOC 1/2)
• Familiarity with ERP systems such as SAP, Oracle, or Microsoft Dynamics is preferred.
• Pursuing or planning to pursue certifications such as CISA, CPA, CIA, or CISSP.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills in English; Arabic is a plus.
• Proficiency in Microsoft Office; familiarity with data analytics or audit software is a plus.
• Willingness to travel within the Middle East region as required by engagements.

As Experience Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Experience Host, I will assume full responsibility for the efficient operation in the following:

• Communicates between, organizer, supervisor, guide, and confidant to all hosts within the department.
• Conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
• Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
• Gives exceptional service to go beyond the expectations of all guests.
• Presents and introduces the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.
• Checks and cleans all equipment used during any activity or recreational event.
• Reports any damage or excessive wear for proper replacement of recreation equipment to Experiences Manager.
• Maintains knowledge of all emergency evacuation drills according to resort policies.
• Reports any health or safety hazards to the Experiences Manager.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
  Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Experience Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
• Familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge on how to swim. I have knowledge of hospitality operations, including emergency evacuation drills.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for an Experience Host at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Key Responsibilities:

• Become the Voice of the Customer:
  gathering and analyzing customer feedback through various channels (surveys, call center, social media, direct interactions) to understand their needs, pain points, and overall sentiment.

• Map and Optimize the Customer Journey: I
  dentify and map all customer touchpoints, from initial contact and after delivery assistance. The goal is to pinpoint opportunities to eliminate friction and create a more seamless and positive experience.

• Collaborate for a Better Experience:
  work closely with cross-functional teamwork to ensure that customer insights are integrated and made into business decisions and solutions, from new product features to communication strategies.

• Track and Report on Success:
  Monitor key performance indicators (KPIs) such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), and use data to create reports and provide actionable insights to leadership.

• Drive Continuous Improvement:
  Based on your analysis and collaboration, you'll develop and implement initiatives to enhance the customer experience. This includes proposing new processes, tools, or training programs that lead to greater customer experience and satisfaction.

Academics and certification:

• Bachelor degree in relevant majors such as (Business Administration, Marketing, Communications, or related field.)

Core Competencies

• Emotional Intelligence
• Analytical Skills
• Communication Skills
• Problem-Solving and Critical Thinking
• Collaboration and Teamwork
• Adaptability and Resilience
• Customer-Centric Mindset