10 Editorial Manager jobs in Saudi Arabia
Marcom Content Creation Manager
Posted 11 days ago
Job Viewed
Job Description
Direct message the job poster from Keeta
Keeta is a technology-driven delivery platform that connects consumers with local food and retail merchants and couriers. Operating as an independent brand under Meituan, one of the world’s largest tech-driven retail companies, we are driven by the mission: "Help People Eat Better, Live Better."
Since its founding in March 2010, Meituan has revolutionized the digital landscape, reshaping supply and demand dynamics across service and product retail through rapid growth and innovation. Keeta builds on this industry influence, bringing exceptional capabilities, swift responsiveness, and quality service to elevate the delivery sector and enhance the lives of users worldwide.
Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into new markets including Saudi Arabia, Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail.
We combine Meituan’s global expertise with local innovation to deliver exceptional, customer-centric services and seamless experiences. Join Keeta as we take this success story into new markets, driving innovation, growth, and excellence.
General Requirements :
- Bachelor’s degree or higher in Marketing, Communication, or any related field.
- Fluent in both Arabic and English (spoken and written).
- 3–5 years of relevant experience in content creation and digital production.
- Strong background in social media content development (Instagram, TikTok, YouTube Shorts, Snapchat, X).
- Hands-on experience in short-form video production: scripting, filming, directing, and basic editing.
- Strong visual storytelling and creative ideation skills.
- Familiarity with content trends, cultural moments, and platform algorithms.
- Strong time management and project coordination skills.
- Ability to manage suppliers, creators, and third-party production teams.
- Attention to detail and a strong sense of brand tone and voice.
Key Responsibilities :
- Lead the development and execution of short-form, mobile-first content across all social media platforms.
- Own the content creation calendar in coordination with the social media and brand teams.
- Ideate, shoot, and direct original content pieces — including KOL-style videos, product highlights, behind-the-scenes, cultural moments, and campaign support content.
- Ensure all content aligns with Keeta’s brand tone, visual identity, and campaign objectives.
- Manage on-ground shooting logistics including location scouting, talent coordination, and setup.
- Collaborate with internal teams (design, social, PR, campaign) and external partners (KOLs, agencies, production vendors).
- Oversee quality control of all delivered content, from pre-production to final edit.
- Track performance of content to inform future formats and optimization.
- Stay up-to-date with evolving content trends, creator behavior, and new platform features.
- Support live coverage of brand activations and events by producing real-time or rapid-turnaround content.
Why Join Keeta
Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan’s global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career.
As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You’ll be part of a company that’s transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences.
At Keeta, you’ll collaborate with a passionate and pragmatic global team across over 30 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Saudi Arabia, and beyond.
Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You’ll thrive in a dynamic environment where every contribution is valued. Together, let’s build the future of food delivery.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Marketing
- Industries Internet Marketplace Platforms
Referrals increase your chances of interviewing at Keeta by 2x
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#J-18808-LjbffrSenior Manager - Content Creation COR404
Posted 11 days ago
Job Viewed
Job Description
Qiddiya Investment Company, a pioneer in the development of world-class entertainment and leisure destinations, is in search of a highly creative and strategic individual to join our team as a Senior Manager - Content Creation. In this role, you will be responsible for leading the development and execution of content strategies that engage audiences and enhance our brand identity across various platforms.
Responsibilities- Write, edit, and manage published posts for Qiddiya in Arabic and English.
- Develop and implement content strategies to enhance engagement.
- Create and publish compelling content across various platforms.
- Edit and proofread posts to ensure quality and coherence.
- Handle content for both traditional and digital media publishing.
- Manage public relations and media campaign content across all media platforms.
- Bachelor's degree in Marketing, Communications, Journalism, or a related field (Master's degree preferred)
- Minimum of 9-12 years of experience in content creation, marketing, or a similar role
- Proven track record of developing successful content strategies that drive engagement and brand awareness
- Strong understanding of communication strategies and needs in the private sector.
- Proven experience managing an organization's accounts on digital platforms.
- Proficiency in Arabic and English.
- Strong editing and proofreading skills.
- Familiarity with various media publishing types.
Senior Manager - Content Creation COR404
Posted 3 days ago
Job Viewed
Job Description
Qiddiya Investment Company, a pioneer in the development of world-class entertainment and leisure destinations, is in search of a highly creative and strategic individual to join our team as a Senior Manager - Content Creation. In this role, you will be responsible for leading the development and execution of content strategies that engage audiences and enhance our brand identity across various platforms.
Responsibilities- Write, edit, and manage published posts for Qiddiya in Arabic and English.
- Develop and implement content strategies to enhance engagement.
- Create and publish compelling content across various platforms.
- Edit and proofread posts to ensure quality and coherence.
- Handle content for both traditional and digital media publishing.
- Manage public relations and media campaign content across all media platforms.
- Bachelor's degree in Marketing, Communications, Journalism, or a related field (Master's degree preferred)
- Minimum of 9-12 years of experience in content creation, marketing, or a similar role
- Proven track record of developing successful content strategies that drive engagement and brand awareness
- Strong understanding of communication strategies and needs in the private sector.
- Proven experience managing an organization's accounts on digital platforms.
- Proficiency in Arabic and English.
- Strong editing and proofreading skills.
- Familiarity with various media publishing types.
Senior Manager Editorial
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Senior Manager Editorial role at Esports World Cup Foundation
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Join to apply for the Senior Manager Editorial role at Esports World Cup Foundation
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Team: Content & Fan Marketing
Activity: Full-time
Direct reports: 0
Indirect reports: 0
Role level: Senior Manager (7)
Reporting to: Director Content & Fan Marketing
Role location: Riyadh, Saudi Arabia
Job Purpose: As the Senior Manager Editorial at the Esports World Cup you will be responsible for shaping and guiding the editorial voice and strategy to ensure EWC’s messaging is compelling, consistent, and aligned with brand objectives. This role oversees all written content across digital platforms, ensures high editorial standards, and drives storytelling that enhances the experience and reinforces EWC’s positioning within the esports, gaming and sports landscape. As the editorial lead, the Editor in Chief produces engaging narratives that resonate with diverse audiences and enhance brand loyalty.
Duties and Responsibilities
- Define and oversee EWC’s editorial strategy, ensuring consistency in tone, messaging, and style across all written content for EWC website and social media
- Develop content guidelines and editorial standards to maintain quality and brand alignment in all published material.
- Craft and curate impactful stories that highlight key moments, players, and clubs, bringing the tournament’s excitement and depth to life.
- Lead content planning and execution for major EWC initiatives, including website articles, social media posts, and newsletters.
- Manage freelance contributors to produce engaging and timely content that supports EWC’s goals
- Work closely with the Content Production, Fan Marketing, and Social Media teams to coordinate content creation and align editorial themes across channels.
- Ensure editorial content supports fan engagement, builds community, and strengthens EWC’s positioning in the esports, gaming and sports entertainment landscape.
- Identify and develop unique storylines, features, and interviews that capture the spirit of the EWC and enhance fan connection.
- Oversee the creation and optimization of SEO-friendly content to enhance discoverability and organic reach.
- Manage relationships with external content creators, including freelancers, journalists, and industry experts, to expand EWC’s editorial coverage.
- Track content performance metrics to inform editorial decisions and adjust strategies based on audience engagement and feedback.
- Develop and manage the editorial budget, optimizing resources for high-quality content creation and efficient resource allocation.
- Bachelor’s degree in marketing, media or equivalent.
- 6+ years of relevant experience in editorial, journalism, or content management, ideally in esports or gaming
- Proven experience defining and overseeing editorial strategies that align with brand objectives.
- Strong storytelling skills with the ability to craft compelling narratives around events, players, and themes in the esports and gaming world.
- Expertise in developing content guidelines and editorial standards to ensure high quality and brand alignment.
- Experience leading content planning and execution for large-scale initiatives, including website articles, social media content, and newsletters.
- Ability to oversee SEO-friendly content creation to enhance discoverability and organic reach.
- Proven ability to manage freelance contributors, fostering an environment of creativity and alignment with brand goals.
- Native-like command of English.
- Relocation support
- Transportation allowance
- Competitive compensation
- Housing allowance
- VIP medical insurance
- Opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact
Our mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Marketing
- Industries Advertising Services
Referrals increase your chances of interviewing at Esports World Cup Foundation by 2x
Sign in to set job alerts for “Editorial Manager” roles. Assistant Manager - Internal Communications (COR429) KNOWLEDGE MANAGEMENT AND COMMUNICATIONS MANAGER –RLP COUNTRY STRATEGIC COMMUNICATIONS AND LEARNING MANAGER Senior Manager - Communications Planning & Delivery (COR433) Marketing Manager - ERP & Digital SolutionsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSenior Manager Editorial
Posted 11 days ago
Job Viewed
Job Description
Reporting to: Director Content & Fan Marketing
Job Purpose: As the Senior Manager Editorial at the Esports World Cup, you will be responsible for shaping and guiding the editorial voice and strategy to ensure EWC’s messaging is compelling, consistent, and aligned with brand objectives. This role oversees all written content across digital platforms, ensures high editorial standards, and drives storytelling that enhances the experience and reinforces EWC’s positioning within the esports, gaming, and sports landscape. As the editorial lead, the Editor in Chief produces engaging narratives that resonate with diverse audiences and enhance brand loyalty.
- Define and oversee EWC’s editorial strategy, ensuring consistency in tone, messaging, and style across all written content for EWC website and social media.
- Develop content guidelines and editorial standards to maintain quality and brand alignment in all published material.
- Craft and curate impactful stories that highlight key moments, players, and clubs, bringing the tournament’s excitement and depth to life.
- Lead content planning and execution for major EWC initiatives, including website articles, social media posts, and newsletters.
- Manage freelance contributors to produce engaging and timely content that supports EWC’s goals.
- Work closely with the Content Production, Fan Marketing, and Social Media teams to coordinate content creation and align editorial themes across channels.
- Ensure editorial content supports fan engagement, builds community, and strengthens EWC’s positioning in the esports, gaming, and sports entertainment landscape.
- Identify and develop unique storylines, features, and interviews that capture the spirit of the EWC and enhance fan connection.
- Oversee the creation and optimization of SEO-friendly content to enhance discoverability and organic reach.
- Manage relationships with external content creators, including freelancers, journalists, and industry experts, to expand EWC’s editorial coverage.
- Track content performance metrics to inform editorial decisions and adjust strategies based on audience engagement and feedback.
- Develop and manage the editorial budget, optimizing resources for high-quality content creation and efficient resource allocation.
Bachelor’s degree in marketing, media or equivalent.
6+ years of relevant experience in editorial, journalism, or content management, ideally in esports or gaming.
Knowledge, Skills, and Abilities- Proven experience defining and overseeing editorial strategies that align with brand objectives.
- Strong storytelling skills with the ability to craft compelling narratives around events, players, and themes in the esports and gaming world.
- Expertise in developing content guidelines and editorial standards to ensure high quality and brand alignment.
- Experience leading content planning and execution for large-scale initiatives, including website articles, social media content, and newsletters.
- Ability to oversee SEO-friendly content creation to enhance discoverability and organic reach.
- Proven ability to manage freelance contributors, fostering an environment of creativity and alignment with brand goals.
- Native-like command of English.
Relocation support, competitive compensation, housing allowance, VIP medical insurance, and the opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact.
Diversity disclaimerOur mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain.
#J-18808-LjbffrSenior Manager Editorial
Posted today
Job Viewed
Job Description
Reporting to: Director Content & Fan Marketing
Job Purpose: As the Senior Manager Editorial at the Esports World Cup, you will be responsible for shaping and guiding the editorial voice and strategy to ensure EWC’s messaging is compelling, consistent, and aligned with brand objectives. This role oversees all written content across digital platforms, ensures high editorial standards, and drives storytelling that enhances the experience and reinforces EWC’s positioning within the esports, gaming, and sports landscape. As the editorial lead, the Editor in Chief produces engaging narratives that resonate with diverse audiences and enhance brand loyalty.
- Define and oversee EWC’s editorial strategy, ensuring consistency in tone, messaging, and style across all written content for EWC website and social media.
- Develop content guidelines and editorial standards to maintain quality and brand alignment in all published material.
- Craft and curate impactful stories that highlight key moments, players, and clubs, bringing the tournament’s excitement and depth to life.
- Lead content planning and execution for major EWC initiatives, including website articles, social media posts, and newsletters.
- Manage freelance contributors to produce engaging and timely content that supports EWC’s goals.
- Work closely with the Content Production, Fan Marketing, and Social Media teams to coordinate content creation and align editorial themes across channels.
- Ensure editorial content supports fan engagement, builds community, and strengthens EWC’s positioning in the esports, gaming, and sports entertainment landscape.
- Identify and develop unique storylines, features, and interviews that capture the spirit of the EWC and enhance fan connection.
- Oversee the creation and optimization of SEO-friendly content to enhance discoverability and organic reach.
- Manage relationships with external content creators, including freelancers, journalists, and industry experts, to expand EWC’s editorial coverage.
- Track content performance metrics to inform editorial decisions and adjust strategies based on audience engagement and feedback.
- Develop and manage the editorial budget, optimizing resources for high-quality content creation and efficient resource allocation.
Bachelor’s degree in marketing, media or equivalent.
6+ years of relevant experience in editorial, journalism, or content management, ideally in esports or gaming.
Knowledge, Skills, and Abilities- Proven experience defining and overseeing editorial strategies that align with brand objectives.
- Strong storytelling skills with the ability to craft compelling narratives around events, players, and themes in the esports and gaming world.
- Expertise in developing content guidelines and editorial standards to ensure high quality and brand alignment.
- Experience leading content planning and execution for large-scale initiatives, including website articles, social media content, and newsletters.
- Ability to oversee SEO-friendly content creation to enhance discoverability and organic reach.
- Proven ability to manage freelance contributors, fostering an environment of creativity and alignment with brand goals.
- Native-like command of English.
Relocation support, competitive compensation, housing allowance, VIP medical insurance, and the opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact.
Diversity disclaimerOur mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain.
#J-18808-LjbffrContent Management Specialist (CMS)
Posted 2 days ago
Job Viewed
Job Description
Squadio is a Global Remote-first IT service provider headquartered in Riyadh, KSA, with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, KSA, Palestine, Nigeria, and India. Founded in 2011 in Riyadh as an app development company (formerly Ibtikar Technologies), we have successfully pivoted to support startups and companies seeking to hire and manage their own remote engineering teams with vetted engineers from Squadio’s talent community.
Job Summary :
We are seeking an experienced and detail-oriented Content Management System (CMS) Specialist / Manager to oversee content creation, development, and management strategies for one of our Key Accounts. The ideal candidate will have a deep understanding of CMS platforms, strong technical skills, and an eye for detail to ensure our website and digital content are current, relevant, and optimized for user engagement.
Key Responsibilities :
- Manage the lifecycle of digital content including planning, creation, editing, publishing, and archiving across platforms like WordPress, Drupal, and Joomla.
- Administer and optimize the CMS, configuring user roles and permissions properly.
- Develop and implement content strategies aligned with business goals to enhance user experience, SEO, and engagement.
- Collaborate with marketing, design, IT, and external vendors to ensure cohesive content management processes.
- Review and edit content for accuracy, quality, consistency, and adherence to brand standards, accessibility, and SEO best practices.
- Monitor website performance metrics, analyze user behavior, and content engagement; use insights to recommend improvements.
- Provide training and support for staff on CMS best practices, fostering effective content contributions.
- Develop and maintain content governance policies ensuring compliance with legal and regulatory standards.
Requirements :
- Bachelor’s degree in Communications, Marketing, Computer Science, or a related field.
- At least 5 years of experience in CMS management or a similar role.
- Proficiency in CMS platforms (WordPress, Drupal, etc.) and web technologies (HTML, CSS).
- Strong understanding of SEO principles and best practices.
- Excellent writing, editing, and communication skills.
- Ability to work collaboratively in a fast-paced environment and manage multiple projects.
- Familiarity with analytics tools like Google Analytics for tracking content performance.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications :
- Experience with content migration and digital asset management.
- Knowledge of UX/UI principles and web design.
- Familiarity with graphic design tools such as Adobe Creative Suite.
- Certification or training in content management, SEO, or digital marketing.
Benefits :
- Attractive work environment
- Become a member of Squadio Network
- Competitive package
- Multinational teams
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Knowledge & Content Management Specialist
Posted 9 days ago
Job Viewed
Job Description
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices
Your role
As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.
The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.
Your Responsibilities:
Knowledge Base & Help Center
- Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
- Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
- Apply user-centered design principles to content structure and taxonomy.
Training & Internal Communications
- Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
- Develop internal quick guides on new product and process launches.
- Work with SMEs to document tribal knowledge and embed it into structured documentation.
Chatbot & Automation Content
- Design and optimize chatbot content flows that improve containment and reduce contact rate.
- Create fallback content and escalation triggers based on conversation intents.
Content Governance
- Establish and enforce content review cadences and ownership models with relevant teams.
- Track usage, search failures, and content helpfulness to inform continuous improvement.
- Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).
Cross-functional Collaboration
- Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
- Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.
Your expertise
Experience & Background
- 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
- Demonstrated experience managing structured content across multiple audiences and touchpoints.
- Prior exposure to fast-paced tech or fintech environments is a plus.
Skills & Tools
- Excellent writing and editing skills in English and Arabic.
- Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
- Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
- Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
- Ability to collaborate with technical and non-technical stakeholders.
- Organized, deadline-oriented, and comfortable managing multiple content streams.
Knowledge & Content Management Specialist Riyadh, Saudi Arabia
Posted 11 days ago
Job Viewed
Job Description
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices
Your role
As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.
The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.
Your Responsibilities:
Knowledge Base & Help Center
- Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
- Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
- Apply user-centered design principles to content structure and taxonomy.
Training & Internal Communications
- Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
- Develop internal quick guides on new product and process launches.
- Work with SMEs to document tribal knowledge and embed it into structured documentation.
Chatbot & Automation Content
- Design and optimize chatbot content flows that improve containment and reduce contact rate.
- Create fallback content and escalation triggers based on conversation intents.
Content Governance
- Establish and enforce content review cadences and ownership models with relevant teams.
- Track usage, search failures, and content helpfulness to inform continuous improvement.
- Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).
Cross-functional Collaboration
- Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
- Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.
Your expertise
Experience & Background
- 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
- Demonstrated experience managing structured content across multiple audiences and touchpoints.
- Prior exposure to fast-paced tech or fintech environments is a plus.
Skills & Tools
- Excellent writing and editing skills in English and Arabic.
- Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
- Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
- Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
- Ability to collaborate with technical and non-technical stakeholders.
- Organized, deadline-oriented, and comfortable managing multiple content streams.
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#J-18808-LjbffrKnowledge & Content Management Specialist Riyadh, Saudi Arabia
Posted today
Job Viewed
Job Description
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices
Your role
As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.
The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.
Your Responsibilities:
Knowledge Base & Help Center
- Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
- Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
- Apply user-centered design principles to content structure and taxonomy.
Training & Internal Communications
- Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
- Develop internal quick guides on new product and process launches.
- Work with SMEs to document tribal knowledge and embed it into structured documentation.
Chatbot & Automation Content
- Design and optimize chatbot content flows that improve containment and reduce contact rate.
- Create fallback content and escalation triggers based on conversation intents.
Content Governance
- Establish and enforce content review cadences and ownership models with relevant teams.
- Track usage, search failures, and content helpfulness to inform continuous improvement.
- Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).
Cross-functional Collaboration
- Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
- Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.
Your expertise
Experience & Background
- 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
- Demonstrated experience managing structured content across multiple audiences and touchpoints.
- Prior exposure to fast-paced tech or fintech environments is a plus.
Skills & Tools
- Excellent writing and editing skills in English and Arabic.
- Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
- Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
- Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
- Ability to collaborate with technical and non-technical stakeholders.
- Organized, deadline-oriented, and comfortable managing multiple content streams.
*
indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Select.
Are you based in Riyadh? * Select.
What is your current monthly salary in gross per month? *
What is your expected range of salary in monthly per month? *
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