5 Editorial Manager jobs in Saudi Arabia

Qiddiya Investment Company, a pioneer in the development of world-class entertainment and leisure destinations, is seeking a highly creative and strategic individual to join our team as a Senior Manager - Content Creation. In this role, you will be responsible for leading the development and execution of content strategies that engage audiences and enhance our brand identity across various platforms.

• Write, edit, and manage published posts for Qiddiya in Arabic and English
• Develop and implement content strategies to enhance engagement
• Create and publish compelling content across various platforms
• Edit and proofread posts to ensure quality and coherence
• Handle content for both traditional and digital media publishing
• Manage public relations and media campaign content across all media platforms

• Bachelor's degree in Marketing, Communications, Journalism, or a related field (Master's degree preferred)
• Minimum of 9-12 years of experience in content creation, marketing, or a similar role
• Proven track record of developing successful content strategies that drive engagement and brand awareness
• Strong understanding of communication strategies and needs in the private sector
• Proven experience managing an organization's accounts on digital platforms
• Proficiency in Arabic and English
• Strong editing and proofreading skills
• Familiarity with various media publishing types

Mid-Senior level

Full-time

• Marketing

• IT Services and IT Consulting

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

Overview

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

• Knowledge Base & Help Center
  Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants). Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance. Apply user-centered design principles to content structure and taxonomy.
• Training & Internal Communications
  Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials. Develop internal quick guides on new product and process launches. Work with SMEs to document tribal knowledge and embed it into structured documentation.
• Chatbot & Automation Content
  Design and optimize chatbot content flows that improve containment and reduce contact rate. Create fallback content and escalation triggers based on conversation intents.
• Content Governance
  Establish and enforce content review cadences and ownership models with relevant teams. Track usage, search failures, and content helpfulness to inform continuous improvement. Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).
• Cross-functional Collaboration
  Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation. Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

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