39 Ecommerce Operations jobs in Saudi Arabia

Leverage your expertise and join a pioneering team in the retail industry , focused on delivering top-tier analytics and data solutions.

The Digital Marketing Manager will be responsible for leading the digital strategy across all online channels. This role will focus on strengthening brand presence, enhancing customer engagement, and driving online sales through performance marketing, content, and digital innovation.

• Develop and implement digital marketing strategies to increase brand awareness and drive traffic to the website.
• Manage and optimize digital campaigns across various platforms.
• Analyze and report on performance metrics to gauge the effectiveness of marketing initiatives.
• Collaborate with content creators to produce engaging and relevant content for different digital channels.
• Stay updated with the latest digital marketing trends and tools.
• Manage budgets for digital marketing campaigns and ensure maximum ROI.
• Oversee the company’s social media presence and engage with the online community.
• Work closely with sales and product teams to align marketing strategies with business goals.

Knowledge, Skills, and Experience:

• Bachelor’s degree in Marketing, Business, or a related field.
• 3-5 years of experience in digital marketing or a related role.
• Proficiency in digital marketing tools (e.g., Google Analytics, AdWords, social media platforms).
• Strong analytical skills and data-driven thinking.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Job Responsibilities: Luxury Retail Business Operations Leader (Business Head)

Location:
Riyadh, Saudi Arabia (with regular travel across the Kingdom)

• Experience of managing M Retail business – with 20-40 retail stores is a must.
• P&L / Financials / Revenue and other functional experience is a must too

Operational Leadership

• Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
• Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
• Develop and implement SOPs to streamline and standardize operational practices across the network.
• Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.

Team Management & Development

• Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
• Lead recruitment, training, and onboarding of retail staff across all levels.
• Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
• Evaluate team performance and provide regular coaching, feedback, and development plans.

Strategic Alignment & Collaboration

• Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
• Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
• Drive alignment between demand planning, stock availability, and in-store execution.

Business & Financial Acumen

• Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
• Set and manage store budgets, P&L targets, and cost optimization plans.
• Use KPIs and dashboards to track progress against business goals and identify improvement areas.

Customer Experience & Brand Standards

• Ensure exceptional customer service standards are consistently delivered across all stores.
• Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
• Lead store audits and mystery shopping programs to maintain high operational standards.

Expansion & Growth

• Support new store openings, relocations, and renovations in line with business strategy and timelines.
• Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

Service Business Operations Specialist Support

Job Description Summary

Responsible for activities and processes for driving first class service contracts process execution, data accuracy and billing excellence. He/she will manage the day-to-day operations, ensuring key Business Operations KPI's are met, and workload is evenly distributed across the team. Support the business operations leader on activities are related to driving growth by setting up effective processes to collect & analyze data.

Job Description:

Roles and Responsibilities:

The primary focus of this role is to support Business Operations Department in the development and growth. This may include but not be limited to the following:

• Ensure first class service & maintain of contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, billing schedules and modifications to the existing contracts.
• Update ERB system (Service Max) with all newly installed and rev rec'd systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
• Ensure quality and integrity of the customer contracts as they are entered into the system.
• Keeping SFDC up-to date by updating opportunities and utilize SFDC to create and export useful reports.
• Ensure timely and accurate billing of customers for contract and non-contract services.
• Handling invoice submission to cash & collaborate with cash team for any dispute.
• Analytical reports to be published will include, but not be limited to, Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.
• Work closely with Service Team, Finance, and cash team to resolve and process-related issues.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Supporting Business Operations team in all requirements within their scope.
• Provide regular update for the business requirements status to the Business Operations Leader.
• Utilizes general business knowledge acquired through education or prior experience. Understands how efforts within the team contribute to overall objectives.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Effectively manage and prioritize various projects with minimal supervision.
• Participate in special projects as assigned
• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

Required Qualifications:

• A bachelor's degree from an accredited college or university.
• Minimum 2–3 Years' experience with Business Administration or Finance or Accounting degree.
• Excellent written and verbal communication skills.
• Fluent in English and Arabic (essential).
• Proficient at PC office software such as excel, word, PowerPoint etc.

Desired Characteristics

• Finance and Accounting background is preferred.
• Experience in operating any ERP/CRM solution.
• Excellent communication & Interpersonal skills.
• Proficient in utilizing Excel for data analysis, reporting, and advanced formula application.
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude

• Executive Support:
  Support the Senior Director in the coordination and follow-up of key operational and strategic initiatives across the business.
• Progress Chasing:
  Track and chase actions with project and functional managers to ensure timely delivery of priorities.
• Financial Analysis:
  Understand, interrogate, and interpret financial data and management reports. Support cost reviews, forecasts, and planning cycles.
• Business Metrics:
  Create, analyze and report meaningful business dashboards
• Presentation Development:
  Prepare high-quality, executive-level presentations and reports for internal and external audiences, including board members and clients.
• Business Development:
  Assist in bid preparation, client engagement activities, and internal reviews of commercial proposals.
• Stakeholder Engagement:
  Work independently to progress issues and initiatives, often engaging with individuals more senior than yourself.
• Travel & Site Engagement:
  Undertake regular travel to project sites in Saudi Arabia, Qatar, and Iraq to support project operations and gather on-the-ground insights.

• Bachelor's degree in Engineering , Business, MIS, or related discipline (Engineering preferred).
• Minimum of 3 - 5 years of relevant experience in a business-facing function such as finance, procurement, operations, or bidding.
• Strong commercial acumen and the ability to interpret and challenge financial information.
• Excellent interpersonal and influencing skills, with confidence to engage and challenge senior stakeholders.
• Strong written and verbal communication skills, including report and presentation development.
• Highly organized and proactive, with a "can do" attitude, strong attention to detail and a completer / finisher.
• Comfortable working independently and managing multiple priorities simultaneously.
• Willingness and ability to travel regularly within the Middle East.

• High exposure to senior leadership and strategy.
• Opportunity to develop fast-tracked experience in operational leadership.
• Hands-on involvement in high-impact business decisions.
• A collaborative, fast-paced, and technically dynamic

Are you a master of execution who ensures nothing falls through the cracks?

We are seeking a highly driven Business Operations Manager to act as the central nervous system for execution in our Riyadh office. This role which
shares DNA
with a Business Project Manager, Operational Accountability Manager, Execution Senior Specialist or PMO Lead is the critical link between the COO's strategy and its real-world results.

This isn't just an administrative role; it's the central engine for accountability and delivery. You will
be the key force
ensuring that critical initiatives across HR, Legal, IT, and Assets are not just planned, but delivered on time, to standard, and with impact. If you thrive on turning strategy into reality and have a proven track record of making things happen, this is your opportunity to shape operational excellence from the center.

your mission:

• Be the Hub of Execution:
  Track, coordinate, and expedite deliverables from leadership meetings and cross-functional projects.
• Provide Crystal-Clear Visibility:
  Develop and maintain a master dashboard, giving the COO a real-time pulse on all key initiatives.
• Drive Accountability:
  Proactively follow up with department heads to remove bottlenecks, solve problems, and ensure every commitment is met.
• Elevate Performance:
  Go beyond task completion to verify quality and intent, closing the loop on every initiative.
• Lead Collaboration:
  Act as the crucial link between the COO's office and core departments, breaking down silos and fueling momentum.

What You'll Bring:

• A Bachelor's degree in Business Administration, Management, or a related field.
• 5+ years of experience
  in a project coordination, business operations, or Chief of Staff-type role where your primary focus was execution and follow-through.
• Demonstrated skill in managing multiple, cross-functional projects in a fast-paced environment.
• High proficiency with project management tools like (Asana, Jira, , Smartsheet, etc.).
• Advanced skills in Microsoft Office Suite.
• A proactive, "get-it-done" mentality with exceptional organizational skills and relentless follow-through.
• The discretion and integrity to handle sensitive information.

Bonus Points If You Have:

• Experience supporting HR, Legal, IT, or Finance functions.
• A Project Management certification (PMP, PRINCE2, CAPM, etc.)

Make an Impact:

You will be the critical link that ensures the company's most important priorities are achieved. This is a high-visibility role where your work will directly influence operational success.

Saudi Nationals Only

Retail Operations Manager
Purpose

To lead and elevate SAN's brand retail operations across all brands and regions by ensuring every store operates with precision, efficiency, and passion.

The Retail Operations Manager drives sales performance, operational excellence, and brand consistency, turning SAN's brand and retail network into a benchmark for lifestyle experiences across the Kingdom.

Key Responsibilities
1. Retail Leadership

• Lead and empower Regional Managers and Store Managers to deliver flawless operations and consistent brand standards across all SAN brands.
• Translate the corporate retail strategy into clear operational plans and measurable store outcomes.
• Foster a culture of speed, accountability, and operational excellence throughout the retail network.

2. Sales & Performance Management

• Own the retail sales rhythm and KPIs, traffic, conversion, UPT, ATV, sales per hour – driving performance improvement across all regions.
• Review store and regional results regularly, identify performance gaps, and implement corrective actions.
• Ensure stores are fully prepared and optimized for seasonal peaks, new launches, and promotional periods.

3. Customer Experience

• Guarantee a seamless and emotionally engaging customer experience that reflects each brand's identity within SAN brands
• Implement Service Standards and train teams to create memorable in-store moments that drive loyalty and repeat visits.
• Manage customer feedback loops and follow up on NPS to maintain high service levels.

4. Operational Excellence

• Develop, implement, and monitor Store Standard Operating Procedures (SOPs) across all locations.
• Drive daily and weekly store execution excellence: scheduling, cash handling, backroom operations, visual merchandising, and housekeeping.
• Ensure strict compliance with health & safety, quality, and brand standards.

5. Retail Excellence & Asset Protection

• Lead the Retail Excellence & Asset Protection function to minimize shrinkage, improve loss prevention compliance, and strengthen operational controls.
• Build a culture of awareness and ownership around store assets through training and field audits.
• Monitor audit scores and implement corrective action plans for non-compliance.

6. Inventory Allocation & Flow

• Partner with the Inventory Allocation & Flow team to balance stock levels and maximize availability across stores and regions.
• Ensure that product replenishment supports SAN brands' "Weekly Newness" and fast-fashion model.
• Review sell-through rates, stock coverage, and transfer plans to avoid stock-outs and slow movers.

7. People Development & Leadership

• Coach and develop Regional and Store Managers to build a pipeline of future retail leaders.
• Promote a culture of ownership, empowerment, and continuous learning.
• Conduct regular training sessions on SOPs, service standards, visual execution, and loss prevention.

8. OPEX & Cost Control

• Manage controllable expenses (payroll, supplies, utilities, shrinkage) to achieve budget targets and store P&L efficiency.
• Implement cost-optimization initiatives without compromising customer experience or brand execution.
• Partner with Finance to track monthly and quarterly performance against operational budgets.

9. Store Openings & Expansion

• Lead the operational readiness of new store openings, including staffing, stock, visual merchandising, and cash operations.
• Conduct post-opening reviews to stabilize performance and ensure smooth handover to regional teams.
• Collaborate with cross-functional teams on refits and expansion plans to support SAN's growth roadmap.

10. Cross-Functional Collaboration

• Work closely with Commercial, Marketing, Customer Experience, and Supply Chain departments to ensure aligned execution across brands.
• Translate marketing and campaign plans into in-store actions with zero defect execution.
• Provide insights and feedback to support data-driven decision-making and trend adaptation.

SAN Leadership DNA

• Lead by Experience:
  Start from the floor, inspire through action, not authority.
• Execute with Passion:
  Every detail matters because every detail creates the experience.
• Evolve Continuously:
  We don't stop at better, we seek what's next.
• Act as One Team:
  Different brands, one vision to create an exceptional SAN experience.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• 8–12 years of progressive experience in multi-region retail operations (preferably in fashion or lifestyle).
• Proven track record in driving sales, improving store execution, and leading large teams.
• Strong analytical skills with a data-driven decision-making approach.
• Excellent leadership, communication, and problem-solving skills.
• Fluent in English and Arabic.

Job Responsibilities: Head of Retail Operations

Location:
Riyadh, Saudi Arabia (with regular travel across the Kingdom)

Operational Leadership

• Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
• Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
• Develop and implement SOPs to streamline and standardize operational practices across the network.
• Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.

Team Management & Development

• Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
• Lead recruitment, training, and onboarding of retail staff across all levels.
• Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
• Evaluate team performance and provide regular coaching, feedback, and development plans.

Strategic Alignment & Collaboration

• Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
• Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
• Drive alignment between demand planning, stock availability, and in-store execution.

Business & Financial Acumen

• Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
• Set and manage store budgets, P&L targets, and cost optimization plans.
• Use KPIs and dashboards to track progress against business goals and identify improvement areas.

Customer Experience & Brand Standards

• Ensure exceptional customer service standards are consistently delivered across all stores.
• Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
• Lead store audits and mystery shopping programs to maintain high operational standards.

Expansion & Growth

• Support new store openings, relocations, and renovations in line with business strategy and timelines.
• Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

Overview

Riyadh, Saudi Arabia | Posted on 09/03/2025

Responsible for the overall management and leadership of the Trading Business operations activities. This includes overseeing the day-to-day operations, developing, and implementing new processes and procedures, and ensuring that the business operations comply with all applicable rules and regulations. The ideal candidate will have a strong understanding of the financial markets.

• Oversee the day-to-day operations of the Trading Business operations team to ensure operations run smoothly and efficiently.
• Develop and implement new processes and procedures to address identified improvement areas.
• Ensure business operations comply with all applicable rules and regulations by staying up to date on regulatory changes.
• Represent the operation to regulators and other stakeholders.
• Serve as the clients' primary point of contact, addressing inquiries, concerns, and investment needs.
• Stay updated on Funds Management regulatory changes and competitor activity in Saudi Arabia and Bahrain.
• Represent FundsSpot at industry events and conferences to enhance brand visibility and market positioning.

• Bachelor’s degree in related field.
• 5+ years of experience in operations of fund management, investment banking, or private equity.
• Comprehensive Benefits: Enjoy full social insurance and healthcare coverage to support your well-being.
• Continuous Growth: Stay ahead in a rapidly evolving world with access to ongoing learning and development opportunities.
• Autonomy & Impact: Define success on your terms. We provide the freedom, tools, and support you need to thrive and make a meaningful difference.
• Inclusive Culture: Be your authentic self. Join a team that values every voice, celebrates diversity, and fosters innovation through inclusion.