26 E Learning Specialist jobs in Saudi Arabia

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The Learning AND Development Specialist facilitates comprehensive talent development activities at JHAH .- which includes but not limited to: creating tools, communication, learning materials and evaluation systems .- to support an integrated approach to talent management, meet organizational needs, and analyze progress against the overall Talent Management strategy.

Strategic Roles & Responsibilities %

10

Strategic Roles & Responsibilities

• Apply appropriate learning methodologies to meet the needs of the targeted audience and JHAHs strategic objectives
• Use learning metrics and analytics to measure the impact of talent programs on individual department and business performance

Operational Roles & Responsibilities %

90

Operational Roles & Responsibilities

• Identify needs within JHAH through consultation with business managers human resources and through needs analysis ie root cause analysis
• Develop and align learning programs processes and tools to build competencies
• Facilitate formal and informal learning solutions as required
• Analyze effective instructional and technology methods
• Consult with departments to help facilitate learning outcomes
• Provide advisory support for departments training coordinators and training generalists
• Maintain and enhance performance management tools and processes Facilitate Performance Management across JHAH and assure its effectiveness
• Analyze Training KPIs and generate reports
• Execute Talent reviews and Succession Planning activities
• Maintain and implement Talent Management policies and procedures and effect changes if required
• Establish and maintain relationships with external training suppliers

Bachelor Degree in HR or related field Professional Certifications Required

CIPD Level 3, PHR or SHRM.-CP or equivalent

Years of Experience

Minimum 9 years of experience in related field

Languages

English:Advanced ; Arabic:Advanced

• Audit Reporting
• Data Collection

Core Competencies

• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

No

Supplemental Work/Experience/Education Information

Job Purpose

This role carries out the processes of transforming IEvD’s repository of works, under the supervision of a more senior ELO Section staff, into reader-friendly materials and contributes to sharing them with key audiences and stakeholders, both internally and externally of the Islamic Development Bank (IsDB). The role coordinates the IEvD’s knowledge sharing systems and platforms and contributes directly to IsDB organizational learning and its transformation into an effective knowledge-based organization. The role ensures packaging of evaluation knowledge into various materials for multiple audiences / stakeholders using all relevant channels.

Key Accountabilities

**Contribution to Strategic & Operational Planning**:
- in the design process and operationalization of the evaluation knowledge management system.
- Provide technical inputs into establishing strategic objectives and formulating work program of the department, with specific focus on dissemination of knowledge.
- Support the Head of the ELO Section and the Director in allocation, and utilization of resources for dissemination knowledge, learning and outreach activities.
- Support the planning and implementation of a comprehensive IsDB’s knowledge management and dissemination strategy, policies, guidelines, systems, procedures and tools.

**Knowledge Creation and Generation**:

- Contribute to drafting dissemination materials (flyers, brochures, videos, social media posts, press releases, etc.) from evaluation reports.
- Prepare, review and edit power point presentation and briefs from evaluation reports.
- Coordinate and facilitate recording of videos and design of graphics on evaluation findings, lessons, recommendations and main messages
- Support the organization of knowledge sharing events and coordinate meetings/workshops on evaluation results to enhance the learning internally as well as externally.
- Contribute to the preparation of the IEvD’s Annual Evaluation Reports and related dissemination materials, and the chapter about IEvD in the Annual Development Effectiveness Review (ADER).
- Contribute to the preparation of the periodic newsletters on IEvD activities and products.
- Contribute to reviews and editing of evaluation draft reports, final reports and related dissemination materials (flyers, brochures, videos, social media posts, press releases, etc.)

**Support to Evaluations’ Delivery and Utilization**
- Contribute to the necessary due diligence process (Approach paper, Preparation,Approval of the mission, BTORs etc.) under the supervision of an evaluation team leader.
- Contribute to all necessary data and information collection and analysis for evaluation purposes, as assigned by the evaluation team leader.
- Contribute to the planning and undertaking of field visits, including interacting with internal and external stakeholders particularly member country governments, beneficiary population, development partners, private sector, etc.
- Contribute to collect and document relevant testimonies, case studies on major successes, impacts and failures of IsDB interventions and the extent of the sustainability of achieved development outputs and outcomes.
- Ensure that evaluations reports are complying with the Evaluation Document Management Guidelines and all related instruments.
- Assist in tracking the implementation of IEvD recommendations to the IsDB departments and entities.
- Contribute to desk reviews and analysis during validations of Project Completion Reports (PCRs) and MCPS Completion Reports (MCPS-CRs).

**Maintenance of IEvD Platforms & Systems**:

- Coordinate with IMDT, IsDBi, and other relevant departments to ensure professional development and maintenance of the IEvD platforms and systems (e.g., LEARN, STEER, etc.) as per the industry standards.
- Ensure updated content is reflected timely on the online LEARN platform with the latest evaluation BTORs, Reports, Knowledge-Series, Executive Dissemination Notes, pictures, videos, newsletters, news and any other IEvD knowledge products.
- Handle the regular updating of IEvD’s online database on the key lessons learnt, and recommendations from independent evaluations reflected on the LEARN platform.
- Ensure the regular updating of the online knowledge platform on the Systematic Tracking of the Execution of Evaluation Recommendations (STEER) with outcome of evaluations, namely recommendations, MAPs.
- Update on regular basis the online Evaluation Resource Centre using internal and external sources of knowledge.
- Handle any request for access to IEvD knowledge products and ensure compliance with IsDB Information Disclosure and Dissemination Policies.

**Capacity Development**:

- Provide inputs to improve evaluation culture and practices within the IsDB as well as in the MCs.
- Contribute to organizing proper training for IEvD staff on different instruments such as: policy, toolbox,guidelines, procedures, evaluation charters and others.
- Contribute

Responsibilities

• Provide professional expertise and support in the design, development and implementation of the training and talent process that is required to achieve business goals and results in the creation of an internal bench of top talent
• Collect, analyze and maintain data gathered to inform targeted leadership development (e.g., succession planning, training)
• Develop, initiate and maintain effective programs for workforce retention, promotion and succession planning
• Responsible for the development of company training programs that focus on enabling the workforce to achieve improvements with priority organizational concerns
• Runs annual TNA and create annual training calendar
• Negotiate with training vendors and create a training budget
• Manage the maintenance and execution of the performance management system, including current job descriptions, standards of performance and performance evaluation instruments
• Conduct presentations and training.
• Ensure that organization-wide talent management and company initiatives are focused and aligned on improving operational and program efficiencies and effectiveness
• Serve as a business partner with hiring managers to develop effective sourcing and recruitment strategies that result in client satisfaction.
• Develop effective relationships within the organization and the hiring community to have influence and impact the recruiting process and hiring.

Requirements

• Bachelor degree in HR equivalent
• 1-3 years of experience in similar role
• Superior verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Excellent interpersonal, counseling, and negotiation skills

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1. Conduct a comprehensive training needs analysis in coordination with relevant departments.
2. Contribute to the preparation of the annual training and development plan in line with the company's vision and objectives.
3. Nominate qualified training providers and periodically evaluate them to ensure quality implementation.
4. Participate in the design of effective training programs (in-person or online) based on needs.
5. Identify key performance indicators (KPIs) to measure the impact of training and continuously improve it.
6. Develop and manage individual development plans (IDPs) in coordination with department managers.
7. Coordinate and monitor the implementation of training programs.
8. Prepare periodic analytical reports to measure the progress of the training plan and provide recommendations.
9. Keep abreast of current best practices in the field of training and professional and technical development.
10. Follow up on performance appraisal processes in coordination with departments and analyze their results to support development, promotion, and training.

Qualifications

Required Qualifications:
• Bachelor's degree in Human Resources, Business Administration, Education, Instructional Technology, or a related field.
• At least two years of practical experience in training and development (preferably in a corporate environment).
• Familiarity with needs analysis methods, program design, and evaluation of training outcomes.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Familiarity with Learning Management Systems (LMS) and digital training platforms.
• Good knowledge of performance appraisal systems and frameworks, linking their results to development, training, and promotion.

Required Skills:
• Analytical and planning skills.
• Effective communication skills with various job levels.
• Ability to manage time and adhere to deadlines.
• Creative thinking in designing and proposing innovative development solutions.

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Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dynamic and innovative Learning and Development Specialist to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for designing, implementing, and managing learning programs that enhance employee skills and drive organizational growth.

• Conduct training needs assessments to identify skill gaps across the organization
• Design and develop engaging learning content, including e-learning modules, instructor-led training, and blended learning programs
• Implement and manage learning initiatives using various delivery methods and platforms
• Collaborate with subject matter experts and stakeholders to create effective training materials
• Evaluate the effectiveness of training programs and make data-driven recommendations for improvement
• Manage the Learning Management System (LMS) and ensure its optimal utilization
• Stay updated on industry trends and best practices in learning and development
• Facilitate training sessions and workshops as needed
• Develop and maintain training documentation, including user guides and standard operating procedures
• Support the onboarding process by designing and delivering new hire orientation programs
  
  

Qualifications

• Bachelor's degree in Human Resources, Education, or a related field
• 3-5 years of experience in learning and development or a similar role
• Proficiency in instructional design methodologies and e-learning authoring tools
• Strong knowledge of Learning Management Systems (LMS) and their administration
• Excellent presentation and facilitation skills
• Proven ability to manage multiple projects and meet deadlines
• Strong analytical and problem-solving skills
• Proficiency in data analysis and reporting
• Knowledge of adult learning principles and corporate training methodologies
• Excellent interpersonal and communication skills
• Ability to work collaboratively in a team environment
• Relevant L&D certifications (e.g., ATD, SHRM) preferred
• Familiarity with Saudi Arabian work culture and business practices is a plus
  
  

Additional Information

Your Team And Working Environment

Join our dynamic and collaborative Learning & Development team, where innovation, continuous improvement, and employee growth are at the heart of what we do. We operate in a fast-paced, supportive environment that values knowledge sharing, creativity, and cross-functional teamwork to drive performance and excellence across the hotel.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, develop, and retain diverse talent by fostering a culture of belonging, equity, and opportunity for all. #J-18808-Ljbffr

Cold Calling Specialist - Learning and Development Solutions

Job Openings Cold Calling Specialist - Learning and Development Solutions

About the job Cold Calling Specialist - Learning and Development Solutions

One of Our Clients in the EdTech Sector in Saudi Arabia is Hiring for the Position of Cold Calling Specialist

Experience: 1-5+ yrs

Entry-Level (1-3 years of experience)

Mid-Level (3-5 years of experience)

Senior-Level (5+ years of experience)

Employment Type: Full-Time

Notice Period: Immediate joiners or a maximum one-month notice period.

Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.

About the Role:
We are seeking enthusiastic and experienced Saudi women with a proven track record in cold calling and lead generation to join our dynamic team. This role is critical to driving our growth by identifying and engaging potential clients across various sectors. You will be responsible for sourcing, qualifying, and securing high-quality leads, ensuring a steady pipeline of interested prospects for our sales team.

Key Responsibilities:
Conduct cold calls to potential clients, presenting our services and identifying potential opportunities.
Generate and qualify leads through effective communication and relationship-building.
Utilize data platforms like Apollo and CRM systems to track and manage outreach activities.
Research and identify high-potential prospects based on industry, geography, and company size.
Maintain accurate records of calls, follow-ups, and outcomes to optimize conversion rates.
Collaborate closely with the sales and marketing teams to refine messaging and target lists.
Achieve and exceed daily and weekly lead generation targets.
Continuously refine calling scripts and outreach strategies based on market feedback.

Requirements:
Saudi nationality (females only, as per client preference).
Proven experience in cold calling, lead generation, or inside sales.
Excellent verbal communication skills in Arabic (and English is a plus).
Strong research skills with the ability to quickly understand client needs.
Self-motivated, goal-oriented, and resilient in the face of rejection.
Familiarity with CRM tools and data platforms like Apollo is preferred.
Ability to work independently and within a team.

Benefits:
Competitive salary and performance-based incentives.
Flexible working hours with the option for remote work.
Professional growth opportunities within a rapidly growing organization.
Supportive and collaborative work environment.

Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted .

#J-18808-Ljbffr

Cold Calling Specialist - Learning and Development Solutions

Job Openings Cold Calling Specialist - Learning and Development Solutions

About the job Cold Calling Specialist - Learning and Development Solutions

One of Our Clients in the EdTech Sector in Saudi Arabia is Hiring for the Position of Cold Calling Specialist

Experience: 1-5+ yrs

Entry-Level (1-3 years of experience)

Mid-Level (3-5 years of experience)

Senior-Level (5+ years of experience)

Employment Type: Full-Time

Notice Period: Immediate joiners or a maximum one-month notice period.

Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.

About the Role:
We are seeking enthusiastic and experienced Saudi women with a proven track record in cold calling and lead generation to join our dynamic team. This role is critical to driving our growth by identifying and engaging potential clients across various sectors. You will be responsible for sourcing, qualifying, and securing high-quality leads, ensuring a steady pipeline of interested prospects for our sales team.

Key Responsibilities:
Conduct cold calls to potential clients, presenting our services and identifying potential opportunities.
Generate and qualify leads through effective communication and relationship-building.
Utilize data platforms like Apollo and CRM systems to track and manage outreach activities.
Research and identify high-potential prospects based on industry, geography, and company size.
Maintain accurate records of calls, follow-ups, and outcomes to optimize conversion rates.
Collaborate closely with the sales and marketing teams to refine messaging and target lists.
Achieve and exceed daily and weekly lead generation targets.
Continuously refine calling scripts and outreach strategies based on market feedback.

Requirements:
Saudi nationality (females only, as per client preference).
Proven experience in cold calling, lead generation, or inside sales.
Excellent verbal communication skills in Arabic (and English is a plus).
Strong research skills with the ability to quickly understand client needs.
Self-motivated, goal-oriented, and resilient in the face of rejection.
Familiarity with CRM tools and data platforms like Apollo is preferred.
Ability to work independently and within a team.

Benefits:
Competitive salary and performance-based incentives.
Flexible working hours with the option for remote work.
Professional growth opportunities within a rapidly growing organization.
Supportive and collaborative work environment.

Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted .

The Job Description

1. Identify and target potential clients, including educational institutions, corporate organizations, and government sectors.
2. Understand client needs and propose tailored e-learning solutions to meet their requirements.
3. Stay updated on e-learning trends, technologies, and competitors in the Saudi market.
4. Deliver persuasive product demonstrations and presentations to prospective clients.
5. Develop and execute sales strategies to achieve or exceed revenue targets.
6. Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
7. Create detailed proposals, contracts, and pricing strategies.
8. Work closely with the marketing and product development teams to align sales efforts with company goals.
9. Maintain accurate records of sales activities, client interactions, and forecasts using CRM tools.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field. A degree in Education or Technology is a plus.
• Minimum 3-5 years of experience in sales, preferably in e-learning, EdTech, or related industries.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of e-learning technologies and platforms.
• Excellent communication, negotiation, and presentation skills.
• Fluency in Arabic and English (written and spoken).
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

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About the opportunity

• Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff.
• Incorporate COPC and CIPD best practices and industry standards into training materials and content.
• Collaborate with subject matter experts to ensure training programs cover all relevant topics, including product knowledge, customer service techniques, and problem-resolution skills.
• Regularly review and update training materials to reflect the latest industry trends and advancements.
• Deliver induction program to create a dynamic and engaging onboarding experience for new customer care agents.
• Introduce interactive and modern training methods, such as e-learning modules, virtual simulations, and gamification, to enhance the induction process.
• Ensure that the induction program effectively communicates Hungerstation's values, mission, and customer-centric approach.
• Conduct engaging training sessions for new hires and existing team leaders and agents, utilizing a variety of training techniques and methodologies.
• Deliver training sessions on topics such as customer service skills, communication, product knowledge and company policies.
• Foster a positive and inclusive learning environment that encourages active participation and knowledge sharing among trainees.
• Provide constructive feedback and coaching to agents to support their continuous development and improvement.
• Collaborate with cross-functional teams to design and execute culture and engagement activities, recognition programs, and employee appreciation events.
• Collaborate with the Quality Assurance (QA) team to develop performance evaluation criteria and metrics aligned with COPC standards.
• Assist in monitoring and assessing individual agent performance through regular performance evaluations and coaching sessions.
• Identify performance gaps and training needs, and develop targeted training interventions to address them.
• Track and analyze performance data to identify trends, areas of improvement, and opportunities for enhancing customer satisfaction.
• Develop and deliver training programs on leadership skills, coaching, performance management, and effective communication for call center team leaders.
• Empower team leaders with training on call center metrics, KPIs, and performance targets to drive team performance and achieve operational goals.
• Foster a culture of continuous improvement by training team leaders on quality assurance, monitoring, and providing feedback for performance enhancement.
• Train team leaders in conducting effective team meetings, delivering constructive feedback, and recognizing outstanding performance to support and motivate teams.
• Collaborate with Operations to optimize call center operations, reduce call handling time, and enhance first-call resolution.
• Conduct post-training evaluations to assess the effectiveness of training programs and gather feedback from trainees.
• Analyze training evaluation data and make recommendations for improvements and modifications to training content and methods.
• Support the professional development of internal trainers (tutors), ensuring they have the necessary resources and skills to deliver effective training programs.

What you need to be successful

• 1 - 2 years of relevant experience.
• Proven experience as a Trainer or in a similar training role, preferably within a contact center environment.
• Knowledge of COPC and CIPD / ATD standards and best practices.
• Strong understanding of the Saudi market and cultural nuances.
• Familiarity with modern training methodologies, e-learning platforms, and instructional design principles.
• Excellent presentation, facilitation, and communication skills.
• Ability to develop and deliver engaging and interactive training sessions.
• Basic analytical skills to assess training needs, evaluate performance data, and identify areas for improvement.
• Passion for learning and staying updated with industry trends and advancements.
• Ability to work effectively in a fast-paced, dynamic environment.
• Fluency in both written and spoken English and Arabic is a must.
• Bachelor’s degree in a relevant field is required.

Who we are

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

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