9 E Commerce Operations jobs in Saudi Arabia

Black & Grey HR is recruiting for a leading retail group in the KSA. Our client is looking to hire an
E-commerce Operations Manager
who will be responsible for managing and optimizing e-commerce operations, quick commerce, and last-mile development. This pivotal role will focus on streamlining in-store and partner-based e-commerce processes, implementing efficient SOPs, and scaling online grocery delivery and click & collect services. The Manager will drive the Q-commerce strategy by expanding into key markets, onboarding and collaborating with partners, and ensuring exceptional delivery speed and customer satisfaction. Additionally, the role will support the design and execution of scalable last-mile solutions that balance speed, cost, and customer expectations while strengthening relationships with logistics providers and internal stakeholders to improve KPIs and enhance the overall customer experience.

Key Responsibilities:

Operational Development

• Collaborate with the field team and operations team to manage and optimize e-commerce operations within stores and across strategic retail partners.

• Develop and implement standard operating procedures (SOPs) that ensure efficient picking, packing, and order fulfilment processes.

• Lead the scaling of online grocery delivery and click and collect services, ensuring seamless coordination between store operations, technology, and customer service.

Quick Commerce Expansion

• Drive the development of the quick commerce (Q-commerce) strategy and oversee its rollout in key markets.

• Identify and onboard new Q-commerce partners; work closely with existing ones to optimize infrastructure, technology, and service delivery.

• Monitor performance and customer satisfaction to ensure best-in-class delivery speed and experience.

Last Mile Development

• Design and implement scalable last-mile solutions that balance speed, cost, and customer expectations.

• Work cross-functionally to enhance delivery tracking, order accuracy, and real-time communication with customers.

• Build strategic relationships with last-mile logistics providers and internal stakeholders to improve delivery KPIs.

Requirements

• A minimum of 5 Years of experience in e-commerce operations, logistics, or last-mile delivery, preferably in the grocery or retail sectors.

• Understanding of the Middle East market and consumer behavior in the region.

• Proven ability to manage partner relationships, field operations, and cross-functional teams.

• Data-driven with excellent problem-solving and analytical skills.

• Strong leadership, communication, and project management skills.

• Fluent in English; Arabic proficiency is a strong advantage.

Black & Grey HR is recruiting for a leading retail group in the KSA. Our client is looking to hire an
E-commerce Operations Manager
who will be responsible for managing and optimizing e-commerce operations, quick commerce, and last-mile development. This pivotal role will focus on streamlining in-store and partner-based e-commerce processes, implementing efficient SOPs, and scaling online grocery delivery and click & collect services. The Manager will drive the Q-commerce strategy by expanding into key markets, onboarding and collaborating with partners, and ensuring exceptional delivery speed and customer satisfaction. Additionally, the role will support the design and execution of scalable last-mile solutions that balance speed, cost, and customer expectations while strengthening relationships with logistics providers and internal stakeholders to improve KPIs and enhance the overall customer experience.

Key Responsibilities:
Operational Development

• Collaborate with the field team and operations team to manage and optimize e-commerce operations within stores and across strategic retail partners.
• Develop and implement standard operating procedures (SOPs) that ensure efficient picking, packing, and order fulfilment processes.
• Lead the scaling of online grocery delivery and click and collect services, ensuring seamless coordination between store operations, technology, and customer service.

Quick Commerce Expansion

• Drive the development of the quick commerce (Q-commerce) strategy and oversee its rollout in key markets.
• Identify and onboard new Q-commerce partners; work closely with existing ones to optimize infrastructure, technology, and service delivery.
• Monitor performance and customer satisfaction to ensure best-in-class delivery speed and experience.

Last Mile Development

• Design and implement scalable last-mile solutions that balance speed, cost, and customer expectations.
• Work cross-functionally to enhance delivery tracking, order accuracy, and real-time communication with customers.
• Build strategic relationships with last-mile logistics providers and internal stakeholders to improve delivery KPIs.

Requirements

• A minimum of 5 Years of experience in e-commerce operations, logistics, or last-mile delivery, preferably in grocery or retail sectors.
• Understanding of the Middle East market and consumer behavior in the region.
• Proven ability to manage partner relationships, field operations, and cross-functional teams.
• Data-driven with excellent problem-solving and analytical skills.
• Strong leadership, communication, and project management skills.
• Fluent in English; Arabic proficiency is a strong advantage.

Benefits
Attractive Salary + Benefits

Key Responsibilities

• Lead and manage teams across Merchandising, Partnerships, Digital Platforms, Loyalty Programs, and Gift Cards.
• Develop and implement operational plans to achieve sales and digital growth targets.
• Manage the launch of new digital projects and continuously improve the online customer journey.
• Build and maintain strategic relationships with delivery apps, banks, and installment service providers.
• Monitor and analyze performance metrics and implement corrective actions when needed.
• Collaborate with technical and marketing teams to ensure seamless integration across digital touchpoints.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Marketing, or E-Commerce (Master's degree is a plus).
• Minimum of 6 years of experience in e-commerce, including leadership or supervisory roles.
• In-depth understanding of digital consumer behavior and e-commerce sales channels.
• Proven track record of launching digital initiatives and achieving measurable sales results.
• Ability to thrive in a fast-paced, cross-functional environment.
• Excellent communication and negotiation skills with the ability to build long-term strategic partnerships.

Skills: digital,commerce,consumer behavior,e-commerce

حن نوظف: ممثل مبيعات عبر الإنترنت – صناعة الشوكولاتة

هل لديك شغف بالمبيعات وصناعة الشوكولاتة؟ انضم إلى فريقنا في مصنع قمة السعادة، إحدى الشركات الرائدة في صناعة الشوكولاتة في الرياض نحن نبحث عن
ممثل مبيعات عبر الإنترنت
للانضمام إلى فريقنا وزيادة جهود المبيعات الإلكترونية لدينا.

المسؤوليات:

• إدارة وتنمية قنوات المبيعات عبر الإنترنت (الموقع الإلكتروني، منصات التجارة الإلكترونية، وسائل التواصل الاجتماعي).
• التفاعل مع العملاء، الرد على استفساراتهم وبناء علاقات طويلة الأمد.
• التعاون مع فرق التسويق لتنفيذ الحملات والعروض الترويجية عبر الإنترنت.
• تحليل بيانات المبيعات والاتجاهات لتحسين الأداء.
• ضمان شحن وتسليم الطلبات بسلاسة.
• العمل بشكل وثيق مع فريق المبيعات لتحقيق الأهداف وتجاوزها.

المتطلبات:

• درجة البكالوريوس في التسويق، إدارة الأعمال أو مجال ذي صلة.
• خبرة لا تقل عن 2-3 سنوات في مبيعات الإنترنت أو التجارة الإلكترونية.
• مهارات تواصل قوية (إجادة اللغة العربية مطلوبة؛ اللغة الإنجليزية تعتبر ميزة إضافية).
• إلمام جيد بمنصات التجارة الإلكترونية وأدوات إدارة علاقات العملاء (CRM).
• شغف بصناعة الشوكولاتة ورضا العملاء

لماذا تنضم إلينا؟

• بيئة عمل ديناميكية وداعمة.
• فرص للنمو والتطور المهني.
• راتب تنافسي + حوافز مرتبطة بالأداء

We're Hiring: Online Sales Representative – Chocolate Manufacturing

Do you have a passion for sales and the chocolate industry? Join our team at EDC, one of the leading chocolate manufacturers in Riyadh Saudi Arabia We are looking for an
Online Sales Representative
to join our team and enhance our e-commerce sales efforts.

Responsibilities:

• Manage and grow our online sales channels (website, e-commerce platforms, social media).
• Interact with customers, respond to their inquiries, and build long-term relationships.
• Collaborate with marketing teams to run online campaigns and promotions.
• Analyze sales data and trends to improve performance.
• Ensure smooth shipping and delivery of orders.
• Work closely with the sales team to meet and exceed targets.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 2-3 years of experience in online sales or e-commerce.
• Strong communication skills (Arabic fluency required; English is a plus).
• Good knowledge of e-commerce platforms and CRM tools.
• Passion for the chocolate industry and customer satisfaction

Why Join Us?

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary + performance-based incentives

Role Overview

Q Mart is seeking an experienced
Operations Manager
with a strong background in
e-commerce grocery retail
,
automated and semi-automated fulfillment centers
, and
warehouse management systems (WMS)
. The ideal candidate will be responsible for overseeing all aspects of fulfillment, logistics, and last-mile delivery operations, ensuring efficiency, accuracy, and a seamless customer experience. A proven track record in
building and leading high-performing teams
is essential.

Key Responsibilities

• Lead and manage operations of fulfillment centers (both automated and semi-automated).
• Oversee inbound, storage, picking, packing, quality control, and outbound delivery.
• Manage and optimize
  WMS systems
  and ensure full integration with e-commerce and distribution platforms.
• Drive operational excellence through KPIs such as:
• Order fulfillment speed
• Inventory accuracy
• Delivery cost per order
• Error and complaint rate
• Build, train, and lead
  high-performing operations teams
  across warehouse, fulfillment, and last-mile delivery.
• Develop operational strategies to support rapid business growth and scalability.
• Collaborate with cross-functional teams (procurement, customer service, IT, marketing) to ensure smooth operations.
• Implement best practices in safety, compliance, and quality standards.
• Lead automation and continuous improvement projects (Lean Logistics, Automation Implementation).
• Manage operational budgets and drive cost efficiency without compromising service quality.

Qualifications

• Bachelor's degree in
  Industrial Engineering, Business Administration, or Supply Chain Management
  .
• Minimum
  7–10 years of experience
  in operations management, with proven expertise in
  e-commerce grocery retail
  .
• Strong experience in running automated and semi-automated fulfillment centers.
• Advanced knowledge of
  WMS
  and its integration with digital platforms.
• Solid background in last-mile logistics and delivery operations.
• Proven ability to
  build and lead teams
  , recruit talent, and develop high-performing staff.
• Strong analytical and decision-making skills, with data-driven problem-solving abilities.
• Excellent communication skills in both
  Arabic and English
  .

 Location: Riyadh, Saudi Arabia | Type: Full-Time | Experience: 5+ Years

At Dinero Pay (دينيروباي), we're on a mission to empower merchants in KSA with fast, secure, and seamless online payment solutions.

We're looking for a Sales Manager who combines strategy, relationship-building, and execution. You'll lead the charge in driving our commercial growth in Saudi Arabia, helping businesses digitize their online payment operations and scale with confidence.

What You'll Do:

•   Lead the complete B2B sales process — from prospecting to closing — with merchants, partners, and enterprise clients.

•   Develop and manage a strong pipeline of leads in the online payments sector.

•   Identify and pursue strategic business opportunities to expand Dinero Pay's market share.

•   Present tailored solutions and demos to potential clients, showcasing value and ROI.

•   Negotiate commercial terms and finalize agreements in alignment with company objectives.

•   Collaborate with Product, Marketing, and Operations teams to ensure client satisfaction and smooth onboarding.

•   Track KPIs, analyze performance data, and forecast revenue to guide growth strategies.

•   Represent Dinero Pay in fintech events, exhibitions, and business forums.

What We're Looking For:

•   Experience: Minimum 5 years in sales, business development, or partnerships, preferably within fintech, POS, online payments, or SaaS.

•   Market Knowledge: Strong understanding of the Saudi fintech and payments landscape.

•   Communication: Excellent verbal and written skills in Arabic and English.

•   Performance-Driven: Proven record of achieving or exceeding sales targets.

•   Technical Understanding: Familiarity with payment gateways, POS systems, and SaaS platforms.

•   Mindset: Motivated, analytical, and passionate about enabling digital transformation in Saudi Arabia.

Overview

Leverage your strategic mindset and creativity by joining an innovative coffee and café company at Riyadh,Saudi Arabia as a E-commerce and Digital Marketing Manager to lead and develop the company's digital products (e-commerce website and café app), enhancing user experience, increasing sales, and overseeing software development in coordination with external companies.

The role includes:

• Manage the e-commerce website for selling coffee beans and coffee equipment by analyzing and improving user experience and interface design.
• Research and implement ideas from competitive and professional websites to enhance platform performance.
• Monitor website performance and analyze sales data and visitor analytics.
• Coordinate with external programming companies to implement required improvements and updates.
• Supervise digital marketing campaigns in collaboration with marketing teams.
• Propose new offers and features that increase sales and improve customer loyalty.
• Oversee the café app development including pre-order experience management through the application.
• Develop plans to activate loyalty programs such as point collection systems, offers, and rewards.
• Study popular applications like Starbucks and McDonald's to extract best practices and implementation strategies.
• Coordinate with technology companies to implement modifications and updates to digital platforms.
• Monitor performance and improve applications based on user feedback and behavior analysis.
• Collaborate with marketing, design, and customer service teams to ensure digital experience integration with overall brand identity.
• Support and implement digital marketing activities related to digital products including planning and executing digital advertising campaigns (Google Ads and Meta Ads) to increase website and app traffic and sales.
• Coordinate with marketing team to ensure advertising message consistency with user experience on digital platforms.
• Propose seasonal campaigns or offers to stimulate purchases through digital channels.
• Support SEO efforts to enhance website visibility in search results.
• Analyze digital marketing campaign results and provide recommendations to improve performance and ROI.
• Support email marketing campaigns related to the app or e-commerce store (offers, order completion reminders, or product updates).

We are looking for:

• Previous experience in digital product management or technical project management
• Good understanding of User Interface/User Experience (UI/UX) design principles
• Strong analytical skills to track and improve digital performance
• Excellent communication skills and ability to work with external teams
• Passion for coffee and general knowledge of the coffee and café market (additional advantage)
• Proficiency in digital marketing tools and platforms
• Experience in coordinating with external development companies
• Project management and multitasking abilities
• Data analysis and performance monitoring capabilities

Leverage your expertise and join a pioneering team in the retail industry , focused on delivering top-tier analytics and data solutions.

The Digital Marketing Manager will be responsible for leading the digital strategy across all online channels. This role will focus on strengthening brand presence, enhancing customer engagement, and driving online sales through performance marketing, content, and digital innovation.

• Develop and implement digital marketing strategies to increase brand awareness and drive traffic to the website.
• Manage and optimize digital campaigns across various platforms.
• Analyze and report on performance metrics to gauge the effectiveness of marketing initiatives.
• Collaborate with content creators to produce engaging and relevant content for different digital channels.
• Stay updated with the latest digital marketing trends and tools.
• Manage budgets for digital marketing campaigns and ensure maximum ROI.
• Oversee the company’s social media presence and engage with the online community.
• Work closely with sales and product teams to align marketing strategies with business goals.

Knowledge, Skills, and Experience:

• Bachelor’s degree in Marketing, Business, or a related field.
• 3-5 years of experience in digital marketing or a related role.
• Proficiency in digital marketing tools (e.g., Google Analytics, AdWords, social media platforms).
• Strong analytical skills and data-driven thinking.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.