22 Dynamics Crm Consultant jobs in Saudi Arabia

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for ,webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.

Key Responsibilities:

• Lead the scoping, planning, and execution of client-specific customization projects.
• Collaborate with clients to understand requirements and translate them into actionable solutions.
• Partner with product, technology, and operations teams to ensure timely and successful delivery.
• Develop frameworks for scalable customization processes while maintaining client flexibility.
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
• Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
• Track and report on project performance, ROI, and client satisfaction.
• Build and maintain strong client relationships to foster repeat business and upsell opportunities.

• 8–10 years of experience in business solutions, project management, or solution delivery.
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
• Proven ability to translate business needs into technical and operational solutions.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong project management skills (PMP, Agile, or similar certification is a plus).

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

  
  

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

  
  

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

  
  

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

  
  

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

  
  

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client’s business cases.

  
  

• Building and implementing Success Plans for assigned customers.

  
  

• Managing day-to-day Customer Success functions for assigned customers.

  
  

• Increasing customer adoption of Unifonic services, while minimizing churn.

  
  

• Assisting the Sales/Account Management teams in upselling and cross-selling.

  
  

• Coordinating efforts for cross-functional needs.

  
  

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

  
  

• Bachelor's degree in Engineering, Software, or other IT-related fields.

  
  

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

  
  

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

  
  

• Ability to think long-term while making decisions and building relationships.

  
  

• Ability to understand and solve customers' needs and problems.
  

  
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

  
  

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

  
  

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

  
  

• Unifonic share scheme (we are all owners!).

  
  

• 30 holiday days after your first anniversary.

  
  

• Your Birthday off!

  
  

• Flexible working arrangements.

  
  

• Spend up to 25 Days per year working from anywhere in the world!

  
  

• Paid leave for new parents.

  
  

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client’s business cases.

• Building and implementing Success Plans for assigned customers.

• Managing day-to-day Customer Success functions for assigned customers.

• Increasing customer adoption of Unifonic services, while minimizing churn.

• Assisting the Sales/Account Management teams in upselling and cross-selling.

• Coordinating efforts for cross-functional needs.

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

• Bachelor's degree in Engineering, Software, or other IT-related fields.

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

• Ability to think long-term while making decisions and building relationships.

• Ability to understand and solve customers' needs and problems.
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after your first anniversary.

• Your Birthday off!

• Flexible working arrangements.

• Spend up to 25 Days per year working from anywhere in the world!

• Paid leave for new parents.

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we're so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

  
  

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

  
  

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

  
  

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

  
  

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

  
  

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client's business cases.

  
  

• Building and implementing Success Plans for assigned customers.

  
  

• Managing day-to-day Customer Success functions for assigned customers.

  
  

• Increasing customer adoption of Unifonic services, while minimizing churn.

  
  

• Assisting the Sales/Account Management teams in upselling and cross-selling.

  
  

• Coordinating efforts for cross-functional needs.

  
  

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

  
  

• Bachelor's degree in Engineering, Software, or other IT-related fields.

  
  

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

  
  

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

  
  

• Ability to think long-term while making decisions and building relationships.

  
  

• Ability to understand and solve customers' needs and problems.
  

  
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

  
  

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

  
  

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

  
  

• Unifonic share scheme (we are all owners!).

  
  

• 30 holiday days after your first anniversary.

  
  

• Your Birthday off!

  
  

• Flexible working arrangements.

  
  

• Spend up to 25 Days per year working from anywhere in the world!

  
  

• Paid leave for new parents.

  
  

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Technical Customer Success Manager , you willbe accountable for building and maintaining relationships with customers, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with technology decision-makers.

Help us shape the future of communications by:

• Serving as a technical liaison between sales and product development teams to nurture deals through the sales process and assist in solution design, quote, proposal, RFP response, and other documentation requirements.

• Understanding the conversational automation platforms, their offerings/capabilities, and the problems that these offerings can solve for Enterprises in each Industry and each function.

• Attending meetings with Sales team members during which you will be required to understand customer pain points, customer requirements, and business goals and suggest the most appropriate solution for the customer.

• Participating in problem escalation and call prevention projects to help clients and other technical specialists increase their efficiency when using the company's products.

• Implementing product demos and pilots to showcase the company's value to prospects and clients.

• Providing timely, prioritized, and complete client-based feedback to Product Management, Sales, Support, and/or Development regarding client’s business cases.

• Building and implementing Success Plans for assigned customers.

• Managing day-to-day Customer Success functions for assigned customers.

• Increasing customer adoption of Unifonic services, while minimizing churn.

• Assisting the Sales/Account Management teams in upselling and cross-selling.

• Coordinating efforts for cross-functional needs.

What you will bring:

• Hands-on 5+ years of experience in selling technology solutions, managing Customer Success, Customer Experience, Customer Excellence, and/or Delivery in a related industry (SaaS, Telecommunications, etc).

• Bachelor's degree in Engineering, Software, or other IT-related fields.

• Experience in a technology-driven industry, PAAS and/or SAAS preferably.

• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.

• Ability to think long-term while making decisions and building relationships.

• Ability to understand and solve customers' needs and problems.
  

• Excellent interpersonal and relationship-building skills: Leading multi-stakeholder relationships and closely collaborating with virtual teams.

• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after your first anniversary.

• Your Birthday off!

• Flexible working arrangements.

• Spend up to 25 Days per year working from anywhere in the world!

• Paid leave for new parents.

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for , webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.

Key Responsibilities:

• Lead the scoping, planning, and execution of client-specific customization projects.
• Collaborate with clients to understand requirements and translate them into actionable solutions.
• Partner with product, technology, and operations teams to ensure timely and successful delivery.
• Develop frameworks for scalable customization processes while maintaining client flexibility.
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
• Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
• Track and report on project performance, ROI, and client satisfaction.
• Build and maintain strong client relationships to foster repeat business and upsell opportunities.

• 8–10 years of experience in business solutions, project management, or solution delivery.
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
• Proven ability to translate business needs into technical and operational solutions.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong project management skills (PMP, Agile, or similar certification is a plus).

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for ,webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

The VP of Sales & Business Solutions will lead the company’s revenue-generating activities, with direct responsibility for sales strategy, customer acquisition, account management, and business solutions delivery. This role ensures scalable sales operations, deep customer engagement, and maximization of revenue opportunities.

Key Responsibilities:

• Develop and implement sales strategies to meet and exceed revenue targets.
• Build scalable sales processes with strong pipeline management and high conversion rates.
• Oversee pricing strategies, customer segmentation, and channel distribution.
• Drive enterprise, B2B, and solutions-based sales approaches.
• Own sales revenue targets, including accurate planning and forecasting.
• Develop KPIs for sales performance and continuously optimize sales operations.
• Ensure high customer retention and expansion through proactive account management.
• Partner with product and technology teams to align customer needs with tailored business solutions.
• Provide consultative, value-driven solutions to key clients.
• Influence product roadmap with market and customer insights.
• Lead, mentor, and scale the sales and account management teams.
• Establish a performance-driven culture with clear KPIs.
• Build succession plans and future leadership pipelines.

• Proven track record as VP of Sales, Head of Sales, or similar role in high-growth companies.
• Strong expertise in B2B/enterprise/solutions sales environments.
• Deep experience in sales forecasting, pipeline management, and account growth.
• Excellent communication, negotiation, and leadership skills.

Key Responsibilities:

• Generate new business opportunities and manage existing client relationships in Jubail and surrounding regions.
• Promote and sell enterprise technology solutions including AIDC, RFID, IoT, and Mobility Software Solutions.
• Conduct client meetings, presentations, and product demos.
• Collaborate with technical and pre-sales teams to deliver tailored solutions.
• Develop a deep understanding of client needs and offer strategic, value-driven solutions.
• Track sales activities, maintain CRM records, and report to sales management.
• Achieve monthly/quarterly sales targets and contribute to business growth in the region.