18 Dynamics Crm jobs in Saudi Arabia

Functional Consultant – Microsoft Dynamics 365 (F&O & CRM)

Location:
On-site – Nayifat HQ, Riyadh

Overview:

We are seeking experienced
Microsoft Dynamics 365 Functional Consultants
to join our team at Nayifat HQ in Riyadh. The ideal candidates will have strong expertise in either
Finance & Operations (F&O)
or
Customer Relationship Management (CRM)
modules, with proven experience in implementing and supporting on-premises environments. Candidates with prior exposure to financial institutions in Saudi Arabia will be given preference.

1. Functional Consultant – Microsoft Dynamics 365 Finance & Operations

Experience:

• Mandatory:
  5–10 years of experience in
  Microsoft Dynamics 365 Finance & Operations (on-premises)
  .
• Advantage:
  Experience supporting financial institutions in
  Saudi Arabia
  .

Modules:

• General Ledger
• Accounts Payable
• Fixed Assets
• Budgeting
• Procurement
• HR & Payroll

Certification:

• Mandatory:
  Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate

2. Functional Consultant – Microsoft Dynamics 365 CRM

Experience:

• Mandatory:
  5–10 years of experience in
  Microsoft Dynamics 365 CRM / Customer Engagement (on-premises)
  .
• Advantage:
  Experience working on CRM projects within the
  Saudi finance sector
  .

Modules:

• Sales
• Marketing
• Complaints
• Tamweel Services
• Case Management

Certification:

• Mandatory:
  Microsoft Certified: Dynamics 365 Customer Service or Sales Functional Consultant Associate

Language Requirements:

• Mandatory:
  English
• Advantage:
  Arabic

Work Mode:

• Presence:
  100%
  on-site
  at Riyadh.

Roles & Responsibilities

Manage Dynamics 365 F&O module rollouts, upgrades, and system enhancements.

Translate business requirements and processes into ERP configurations and workflows.

Continuously improve ERP usability, performance, and alignment with business goals.

Analyze Finance, Supply Chain, and Procurement processes to identify optimization opportunities.

Design and implement ERP solutions that streamline operations and enforce compliance.

Work with functional leads to ensure ERP supports business transformation and efficiency.

Document workflows and ensure processes are standardized across the organization.

Manage ERP integrations wit POS systems HRMS and payroll systems.

Qualifications & Experience:

Bachelor's degree in information technology, Computer Science, Business Systems, or related field.

3–5 years of ERP experience, with at least 2–3 years in Microsoft Dynamics 365 F&O.

Hands-on experience in Finance, Supply Chain, Procurement, and budgeting modules.

Experience with ERP integrations (POS, HRMS).

Skills & Competencies:

Strong business process knowledge in Finance, Supply Chain, and Retail operations.

Excellent project management and ERP implementation skills.

Analytical and problem-solving abilities with attention to detail.

Strong communication and stakeholder management skills.

Leadership and ability to supervise cross-functional teams and vendors.

We are looking for an experienced Microsoft Dynamics 365 CRM Specialist to join our team. The ideal candidate will bring strong technical expertise, hands-on CRM customization skills, and the ability to translate business needs into innovative CRM solutions.

• Design, configure, and maintain Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing, etc.).
• Customize entities, fields, forms, workflows, business rules, and dashboards to meet business requirements.
• Integrate Dynamics 365 with third-party systems and internal databases using Power Platform, Azure Logic Apps, Power Automate, and custom APIs.
• Develop plug-ins, JavaScript web resources, and custom workflows using .NET/C# and TypeScript/JavaScript.
• Perform CRM system upgrades, patch management, and performance tuning.
• Provide end-user support, system training, and documentation.
• Partner with business stakeholders to gather requirements and translate them into effective CRM solutions.
• Implement security roles, data access levels, and user management following best practices.
• Monitor system health, perform regular audits, and ensure CRM availability and reliability.

• Minimum 5+ years of hands-on experience with Microsoft Dynamics 365 CRM.
• Proficiency in customizing Dynamics 365 using Power Platform, Power Apps, Power Automate, and Dynamics SDK.
• Strong knowledge of C#/.NET, JavaScript, FetchXML, REST/OData APIs, and Azure Services.
• Experience with data migration, integration tools (KingswaySoft, SSIS), and reporting using Power BI.
• Solid understanding of CRM functional modules, customer lifecycle, and sales automation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Fluent in English (Arabic is a plus).

Job Summary:

We are seeking a Senior Consultant with expertise in both Microsoft Dynamics 365 Finance and Supply Chain Management (F&O) to lead the design, implementation, and support of financial and supply chain modules. The ideal candidate will have extensive hands-on experience in configuring and implementing D365 Finance (including modules such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash and Bank Management, and Budgeting) and SCM (including Procurement, Inventory Management, Warehouse Management, and Production Control). The successful candidate will work closely with cross-functional teams to deliver end-to-end solutions, optimize business processes, and guide clients through the digital transformation journey.

Key Responsibilities:

• Lead end-to-end implementations of D365 Finance and SCM modules, including but not limited to General Ledger, Procurement & Sourcing, Inventory Management, Accounts Payable, Accounts Receivable, Warehouse Management, Production Control, and Master Planning.
• Follow up with our Partner the Analyze business requirements and translate them into effective D365 solutions using best practices.
• Conduct requirement gathering, fit-gap analysis, and create functional design documentation.
• Configure both D365 Finance and SCM modules and collaborate with developers on necessary customizations.
• Provide expertise in both financial and supply chain business processes, ensuring successful integrations and optimal solutions.
• Support data migration, system testing (unit, system, UAT), and go-live activities.
• Provide post-implementation support, continuous system optimization, and user training.
• Guide BU on financial reporting, tax configurations, supply chain improvements, and regulatory compliance.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Supply Chain, Engineering, or a related field.
• Minimum 3+ years of hands-on experience with Microsoft Dynamics 365 (F&O), including Finance and Supply Chain Management.
• At least 2 full-cycle D365 F&O implementations as a lead consultant.
• Strong knowledge of financial principles (IFRS, GAAP), supply chain processes, and industry trends.
• Microsoft Certification in Dynamics 365 Finance and SCM is highly preferred.
• Excellent analytical, documentation, communication, and BU-facing skills.
• Ability to work independently, manage multiple assignments, and meet deadlines.

Preferred Skills:

• Experience with integrations, Power Platform, and reporting tools (Power BI).
• Exposure to agile or hybrid project methodologies.
• Experience in project accounting, costing, or financial operations optimization.

Location:
Riyadh

Company Description

TechMantra Global is a Technology, Consulting, and Outsourcing company delivering comprehensive IT solutions by partnering with global technology leaders like Microsoft, Salesforce, Oracle, and Sitecore. Specializing in Salesforce CRM, Cloud solutions (Azure, Azure Data Factory, Azure DevOps, Power Apps), and BI tools (Power BI), TechMantra is dedicated to providing strategic IT services that enhance Security, Productivity, Efficiency, and Reliability. With a commitment to innovation, TechMantra assists organizations in designing and deploying complex IT solutions. Operating in India, UAE, and the Gulf countries, we provide skilled resources for enterprises to help them excel in a competitive market.

Role Description

This is a full-time remote role for a Microsoft Dynamics Techno Functional Consultant. The consultant will be responsible for analyzing business processes, providing consulting services, implementing and configuring Microsoft Dynamics solutions, and supporting finance-related tasks. Daily activities include collaborating with clients, understanding their business needs, and delivering customized solutions that align with their requirements. The role also involves continuous monitoring and improvement of installed solutions to ensure client satisfaction.

Qualifications

• Strong Analytical Skills and Business Process understanding
• Excellent Communication and Consulting skills
• Knowledge of Finance and related processes
• Proficiency in Microsoft Dynamics and related technologies
• Ability to work independently and remotely
• Bachelor's degree in Computer Science, Information Technology, Finance, or related field
• Experience in Technology Consulting is a plus

Responsible for implementing, configuring, and optimizing Microsoft Dynamics 365 solutions for retail operations. This role involves working closely with clients to understand their business processes, translate requirements into D365 Retail & Commerce functionalities, and ensure successful deployment and adoption of the system. The consultant will provide expert guidance on best practices in retail processes leveraging the D365 platform, contribute to solution design, configuration, testing, training, and post-implementation support

Functional Responsibilities

• Conduct workshops and interviews with business stakeholders to understand their current retail business processes, challenges, and future requirements.
• Analyze and document "as-is" and "to-be" processes, identifying gaps and opportunities for improvement using D365 Retail.
• Translate business requirements into functional and technical specifications for D365 Retail solutions.
• Design and propose comprehensive D365 Retail solutions covering areas such as Point of Sale (POS), merchandising, inventory management, pricing and promotions, customer loyalty, e-commerce integration, and retail back-office operations.
• Setup D365 Retail & Commerce related modules and functionalities to meet business needs.
• Develop functional design documents (FDDs) and other project documentation.
• Lead or participate in the full lifecycle implementation of D365 Retail projects.
• Support data migration activities from legacy systems to D365 Retail.
• Conduct system integration testing (SIT) and support user acceptance testing (UAT).
• Work closely with development teams for customizations, integrations, and reports, ensuring they align with functional requirements.
• Develop and deliver comprehensive training programs for end-users and key client personnel on D365 Retail & Commerce functionalities.
• Provide post-go-live support, troubleshooting issues, and ensuring smooth operation of the system.
• Act as a subject matter expert for D365 Retail, providing guidance and support to business users.
• Build and maintain strong, collaborative relationships with clients, understanding their evolving needs.
• Provide expert advice and strategic recommendations to clients on leveraging D365 Retail & Commerce for business transformation.
• Stay up to date with the latest features, releases, and best practices in Microsoft Dynamics 365 Retail & Commerce.
• Identify opportunities for process optimization and system enhancements post-implementation.
• Monitor and troubleshoot 3rd party integrated systems such as SAP, or etc.
• System upgrades study, analyse, testing, and implementation.
• Communication with external partner as a technical advisor
• Communicate with Microsoft for support in case it requires.

Education:

• Bachelor's degree in business administration, Information Technology, Computer Science, Retail Management, or a related field.
• Microsoft Dynamics 365 certifications relevant to Retail & Commerce (e.g., MB-300, MB-320, MB-910, MB-500) are highly advantageous.

Experience:

• Minimum of 5-8 years of experience in implementing, configuring, and supporting Microsoft Dynamics AX/365, with a strong focus specifically on the Retail & Commerce module.
• Proven experience across multiple full lifecycle D365 Retail implementation projects.
• In-depth understanding of retail business processes, including sales, inventory, supply chain, merchandising, loyalty, and e-commerce.
• Experience with D365 Commerce capabilities (e.g., POS, Call Center, E-commerce storefront).
• Experience with integrations between D365 Retail & Commerce and other systems (e.g., ERP, CRM, payment gateways, e-commerce platforms).
• Experience working in a consulting environment is highly preferred.
• Experience in the Saudi Arabian retail market and understanding of local business practices is a plus.

Skills:

• Deep understanding of D365 Retail & Commerce, Production Information Management, and Inventory Management functionalities and best practices.
• Excellent ability to analyze complex business problems, design effective solutions, and troubleshoot technical issues.
• Exceptional verbal and written communication skills to interact effectively with clients, team members, and stakeholders at all levels.
• Strong consulting skills, including the ability to lead workshops, deliver presentations, and manage client expectations.
• Ability to manage tasks, adhere to project timelines, and contribute to overall project success.
• Strong interpersonal skills and ability to work effectively in a team-oriented environment.
• Ability to learn new technologies quickly and adapt to changing project requirements.
• Meticulous in configuration, documentation, and testing.
• Fluency in English is essential; proficiency in Arabic is highly desirable for roles in Saudi Arabia.

Job Summary:

The Microsoft Dynamics 365 ERP Technical Specialist
is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 ERP solutions to meet the business needs of BinDawood Holding. This role involves working closely with functional team, business stakeholders, and IT teams to implement scalable and secure D365 applications. The specialist ensures seamless integration with other systems and contributes to the continuous improvement of enterprise resource planning (ERP) capabilities.

Key Responsibilities

1. Software Development and Programming

2. Develop and maintain customizations in Microsoft Dynamics 365 using X+, C#, Power Platform and other essential tools.

3. Create and modify forms, reports, workflows, and business logic within D365 Finance and Operations.

4. Implement integrations using APIs, OData, and Azure services.

5. Requirements Analysis and Design

6. Collaborate with business analysts and functional consultants to gather and analyze requirements.

7. Design technical solutions that align with business objectives and D365 architecture standards.

8. Prepare detailed technical specifications and solution documentation

9. Code Testing and Debugging

10. Conduct unit testing, system integration testing, and support user acceptance testing (UAT).

11. Troubleshoot and resolve issues during development and post-deployment phases.

12. Use automated testing tools and DevOps pipelines for efficient deployment.

13. Software Maintenance and Optimization

14. Monitor system performance and apply updates, patches, and hotfixes.

15. Optimize code and configurations for performance, scalability, and maintainability.

16. Ensure compatibility with new D365 releases and features.

17. Collaboration and Documentation

18. Work closely with cross-functional IT teams and business teams to ensure smooth integration and deployment.

19. Document development processes, customizations, and configurations.

20. Participate in code reviews and maintain development standards.

21. Security and Compliance

22. Implement security roles and permissions within D365 to safeguard data.

23. Ensure compliance with internal IT policies and external regulatory standards.

24. Apply encryption and secure coding practices to protect sensitive information.

25. Technical Support and Troubleshooting

26. Provide technical support for D365 applications and resolve user-reported issues.

27. Analyze and fix bugs, performance bottlenecks, and integration failures.

28. Assist users with system navigation and functionality.

29. Continuous Learning and Improvement

30. Stay updated with Microsoft D365 updates, certifications, and best practices.

31. Enhance skills through training, research, and collaboration.
32. Introduce innovative solutions to improve ERP efficiency and user experience.

Key Requirements

• Education
  :
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.
• Microsoft certifications in Dynamics 365 (e.g., MB-500, PL-400) are a plus.
• Experience
  :
• 3–5 years of experience in Microsoft Dynamics 365 development.
• Proficiency in X+, C#, .NET, Power Platform, and Azure services.
• Experience with D365 F&O, Supply Chain Retail modules and integrations.
• Familiarity with SQL Server, DevOps, and version control tools (e.g., Git).
• Skills:
• Strong understanding of D365 architecture and development lifecycle.
• Good understanding of grocery retail and supply chain business environment.
• Excellent problem-solving and debugging skills.
• Effective communication and teamwork abilities.
• Time management and task prioritization in a dynamic environment.
• Personal Attributes
• Detail-oriented with a commitment to code quality.
• Innovative thinker with a passion for ERP technologies.
• Self-motivated and collaborative team player.

Working Conditions

• Full-time, based in Saudi Arabia.
• Occasional overtime or weekend work may be required for project deadlines or urgent system issues.

We are expanding and looking for a skilled
ERP System Specialist – Microsoft Dynamics 365

Job Overview:

Manage, implement, and support Microsoft Dynamics 365 ERP to ensure accurate business operations, process automation, and data integrity across all departments.

Key Responsibilities

* Configure and maintain Microsoft Dynamics 365 ERP modules (Finance, Supply Chain, HR, Sales, etc.)

* Analyze business requirements and translate them into ERP functional specifications

* Manage ERP implementation, updates, and integrations with other systems

* Develop reports and dashboards using Power BI or built-in ERP tools

* Train users and provide ongoing support to ensure proper ERP utilization

* Collaborate with IT, Finance, and Operations teams to streamline workflows

* Monitor system performance and troubleshoot functional or technical issues

* Ensure data accuracy, security, and compliance with company policies

* Document system changes, workflows, and standard operating procedures

* Support audits and management reviews through ERP data extraction

Qualifications

* Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field

* Minimum 3–5 years of experience with Microsoft Dynamics 365 or AX

* Strong understanding of business processes (finance, procurement, inventory, HR)

* Experience with SQL, Power BI, and data migration tools

* Strong analytical and problem-solving skills

* Excellent communication and user support skills

Preferred

* Microsoft Certified: Dynamics 365 Fundamentals (ERP)

* Experience with cloud-based ERP (Dynamics 365 Business Central or Finance & Operations)

* Basic knowledge of APIs and system integration

* Performance Indicators

* System uptime and stability

* User satisfaction and adoption rate

* Accuracy of reports and data

* Resolution time for support tickets

* Successful completion of ERP upgrades or enhancements

Job Summary:

We are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within Dynamics 365.

Key Responsibilities:

• Design, configure, and implement Microsoft Dynamics 365 Billing & Invoicing solutions.

• Customize and optimize billing models, pricing structures, and payment processing in Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE).

• Ensure seamless integration between CRM, ERP, financial systems, and payment gateways.

• Develop automated workflows for billing cycles, recurring invoices, and financial reconciliation.

• Support subscription-based, consumption-based, and contract-based billing models.

• ⁠Work closely with business teams to gather requirements and provide technical solutions for billing automation, tax calculations, and revenue recognition.

• Ensure compliance with financial regulations, tax policies, and security standards.

• Troubleshoot and resolve billing-related issues, performance bottlenecks, and data inconsistencies.

• Assist in system upgrades, migrations, and custom reporting for financial analytics.

• Provide guidance and mentorship to junior consultants and support teams.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field.

• 5+ years of experience in Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE) with a focus on billing and invoicing.

• Strong knowledge of financial processes, accounts receivable, revenue recognition, and payment processing.

• Expertise in Power Platform, Power Automate, and Dataverse for billing automation.

• Proficiency in C#, JavaScript, .NET, and SQL Server for customizations and integrations.

• Experience integrating Dynamics 365 with payment gateways, ERP, and third-party financial systems.

• Understanding of REST/SOAP APIs, Azure Functions, and Logic Apps.

• Familiarity with subscription-based business models and financial regulations (IFRS, GAAP, VAT, tax policies, etc.).

• Strong problem-solving and analytical skills.

• Microsoft Dynamics 365 certifications in Finance & Operations or Customer Engagement are a plus.