880 Director Of Strategic Partnerships jobs in Saudi Arabia

Uptime Institute Data Center Academy: KSA

The Uptime Institute Data Center Academy: KSA, provides industry leading training and development opportunities, linked to employment for Saudi Nationals within the rapidly growing Data Center sector. The academy works with leading universities and colleges to connect candidates with employers to provide a combination of industry leading education, assessment and on the job training, providing a pipeline of new talent to help fuel the growth of the sector within the Kingdom.

This role reports directly to the VP of Education Program Management and works in close partnership with the Director of Curriculum & Academic Operations. Together, these roles provide integrated leadership across the Academy, balancing commercial sustainability with academic excellence.

Role Summary

We are seeking a relationship-driven and strategically minded leader to serve as Director of Strategic Partnerships. This role is responsible for building and managing the employer, institutional, and government relationships that enable the Academy to thrive. The Director will oversee the commercial, government, and external-facing aspects of the Academy, including employer partnerships, institutional collaboration, and funding compliance, while working closely with the Director of Curriculum & Academic Operations to ensure programs are academically sound, commercially sustainable, and aligned with partner needs and regulatory requirements.

Key Responsibilities

Employer & Institutional Partnerships

• Lead the development of employer partnerships to secure hiring opportunities for graduates.
• Manage relationships with universities, colleges, and feeder institutions, in collaboration with the Director of Curriculum & Academic Operations, to ensure candidate quality and program fit.
• Oversee the commercial terms and onboarding of new employer partners, while the Director of Curriculum & Academic Operations ensures academic alignment.
• Jointly represent the Academy with the Director of Curriculum & Academic Operations at stakeholder meetings, forums, and industry events.
• Take responsibility for employer and partner satisfaction, ensuring issues are addressed promptly and expectations are met.
• Ensure all graduates receive a timely job offer for HRDF funding requirements
• Monitor and track revenue against targets

Government Relations & Compliance

• Serve as the primary liaison with the Human Resources Development Fund (HRDF), responsible for funding compliance and reporting.
• Lead the commercial aspects of licensing and registration with authorities, while the Director of Curriculum & Academic Operations ensures academic compliance.
• Monitor changes in policy, regulation, and funding; collaborate with the Director of Curriculum & Academic Operations to align academic structures to national priorities.
• Work jointly with the Director of Curriculum & Academic Operations to ensure clarity of responsibilities for government engagement, with this role leading on commercial and funding compliance.

Stakeholder Engagement & Reporting

• Report to leadership on commercial and partnership performance, coordinating with the Director of Curriculum & Academic Operations to integrate academic outcomes.
• Develop and maintain joint feedback mechanisms with employers, government, and academic partners to inform both commercial and academic improvements.
• Ensure high partner satisfaction by proactively managing expectations and resolving issues in coordination with the Director of Curriculum & Academic Operations.
• Collaborate with the Director of Curriculum & Academic Operations to align external partner feedback with learner outcomes, ensuring a single integrated system of reporting

Skills & Competencies

• Exceptional relationship management and partnership-building skills.
• Strong commercial awareness and negotiation capability.
• Knowledge of Saudi workforce development funding, particularly HRDF.
• Strong project management and organizational skills.
• Excellent communication skills (Arabic & English).
• Ability to work in a joint-leadership model, ensuring alignment with the Director of Curriculum & Academic Operations on shared responsibilities.

Qualifications & Experience

• Bachelor's degree in Business Administration, Public Policy, Education Management, or related field.
• Minimum of 5 years' experience in partnerships, workforce development, or government relations in KSA.
• Proven experience with employer engagement and HRDF compliance.

The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment. S/He identifies customers' needs, ensures successful onboarding/retention and provides service excellence and timely complaint management.

Technical and Operations

• Understand customers' business goals, align with the company functionality and strategy and lead on a strategic technology solution roadmap;
• Manage the customer adoption lifecycle and raise customer risks/blockers, where appropriate;
• Coordinate with peers in support, engineering and consulting to address customer issues and leverage the post sales customer experience;
• Build and iterate on a customer success framework to provide measurable business and technical value to customers;
• Provide insight from customer data to internal stakeholders for appropriate actions and decisions;
• Understand customers at-risk and gaps that can hinder overall implementation, rollout and/or adoption of the solution;
• Manage the ongoing post sales experience with priority customers, managing both the IT line of business and key customer stakeholders;
• Address customer service issues and escalated complaints and ensure a prompt feedback and follow up;
• Answer customers' comments and suggestions and submit related reports and recommendations;
• Iterate ways to improve performance, efficiency and efficacy on metrics and customer feedback;
• Manage large projects or processes that span outside of the immediate job area;

Talent Development

• Lead and coach the team cultivating empowerment and ownership;
• Develop capabilities and secure a solid succession plan;

Conduct regular performance reviews, identify training needs and oversee development plans.

Education

Bachelor's degree in Business Administration or any other related field

Experience

At least 2 years of relevant experience

Key Competencies

• Customer centric
• Accountable
• Agile
• Communicate effectively
• Leadership
• Problem solving and decision making
• Business awareness
• Negotiation

Role Overview:

We are looking for a detail-oriented CRM Specialist to support our CRM operations and campaign execution. This role will work closely with the CRM Team and cross functional teams to deliver high quality campaigns, run A/B tests, and generate actionable insights.

Key Responsibilities:

• Build, schedule, and deploy CRM campaigns across push, whatsapp & in-app channels.
• Assist in setting up and monitoring A/B tests to optimize campaign performance.
• Generate and maintain regular performance reports, highlighting key insights.
• Support day to day CRM operations and ensure accuracy in campaign execution.
• Collaborate with design, product, and analytics teams to enhance customer engagement.

Requirements:

• 1–3 years of experience in CRM, digital marketing, or related fields.
• Hands on experience with CRM tools (Braze, MoEngage, CleverTap, or similar).
• Strong analytical skills and familiarity with campaign reporting.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong communication and organizational skills.

About Idaratech

Idaratech is a leading Saudi-built ERP & SaaS platform trusted by government and private sectors across the Kingdom. We empower organizations to automate HR, payroll, supply chain, and compliance — integrated with
Mudad, GOSI, Qiwa,
and
Muqeem
.

Key Responsibilities

• Configure, maintain, and improve CRM workflows.
• Create lead nurturing and automation campaigns.
• Monitor data quality, reporting, and analytics dashboards.
• Collaborate with Sales and Marketing to optimize the sales funnel.
• Deliver performance reports and actionable insights.

Qualifications

• 3+ years of CRM experience.
• Proficiency with Odoo CRM
• Strong analytical and reporting abilities.
• Knowledge of B2B SaaS or ERP models preferred.
• Excellent organizational and communication skills.

We are seeking a
Customer Relationship Management (CRM) Manager
to join our team and play a pivotal role in shaping our customer experience. This is a unique opportunity to build and optimize our CRM strategy from the ground up, directly impacting customer loyalty and business growth.

What You'll Do:

• Develop and Execute Strategy:
  Design, implement, and manage our comprehensive CRM strategy to increase customer retention, loyalty, and lifetime value.
• Customer Lifecycle Management:
  Map the customer journey and create targeted campaigns for each stage, from new customer onboarding to loyalty programs and win-back initiatives.
• Campaign Management:
  Oversee the end-to-end execution of multi-channel marketing campaigns (email, SMS, push notifications, etc.), including A/B testing, personalization, and performance analysis.
• Data Analysis:
  Use customer data to segment audiences, identify key trends, and generate insights that inform marketing and business decisions.
• Platform Management:
  Manage and optimize our CRM platform (Microsoft Dynamics), ensuring data integrity and seamless integration with other systems.
• Collaboration:
  Work closely with the marketing, e-commerce, and creative teams to ensure a cohesive brand message and customer experience across all touchpoints.
• Reporting:
  Establish key performance indicators (KPIs) and regularly report on the effectiveness of CRM initiatives to leadership.

What We're Looking For:

• Experience:
  5+ years of experience in a CRM or customer marketing role, preferably within the fashion, retail, or e-commerce industries.
• Technical Skills:
  Proven experience with major CRM platforms (Microsoft Dynamics) and a strong understanding of database management and marketing automation.
• Analytical Mindset:
  Excellent analytical skills with the ability to translate data into actionable insights. Proficiency in tools like Google Analytics or similar is a plus.
• Communication:
  Strong verbal and written communication skills with a keen eye for detail and the ability to craft compelling, on-brand messaging in Arabic and English.
• Project Management:
  A proactive, self-starter who can manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Passion for Fashion:
  A genuine interest in the fashion industry and an understanding of our target audience.

Job Title: CRM Manager

Location: Jeddah

Job Type: Full-time

About the Role

We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.

Key Responsibilities

• Manage and analyze CRM data to uncover insights and opportunities.

• Design, execute, and evaluate multi-channel campaigns.

• Define KPIs, track performance, and optimize campaigns.

• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).

• Collaborate across teams to enhance customer experience.

Requirements

• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.

Application

Send your CV to: -

We're Hiring

Customer Relationship Management (CRM) Specialist – Chinese Speaker

Location: Riyadh, Saudi Arabia

Role Overview

MRG
is seeking a
CRM Specialist (Chinese Speaker)
to manage the customer relationship operations, And Handling customer inquiries, and providing excellent customer service.

In this role, you'll collaborate closely with the Regulatory Affairs, Marketing, and Sales teams to support business objectives, improve client experience, and optimize operational efficiency.

Key Responsibilities

• Develop and implement CRM strategies aligned with company goals.
• Analyze customer data to identify opportunities for growth and improvement.
• Provide actionable insights to support the RA, Marketing, and Sales teams.
• Maintain and update client databases to ensure accuracy and reliability.
• Identify business opportunities.
• Collect and analyze customer feedback to enhance service quality.

Requirements

• Proficiency in
  English
  and
  Chinese
  .
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Understanding data privacy laws and compliance standards.
• Ability to work effectively within a collaborative, cross-functional team.

Job Description

SUMMARY OF POSITION:

The Market Access and Strategic Alliances Director is responsible for managing strategic alliances and business development projects while leading the Market Access team to implement tailored strategies that ensure sustainable patient access. This role focuses on fostering a customer-centric approach, overseeing localization initiatives, monitoring healthcare trends, managing contracts with local partners, and promoting integrity and talent development within the organization.

Key Responsibilities:

• Monitor and anticipate healthcare system and competitive landscape changes to leverage opportunities and mitigate potential risks by disseminating relevant information across the organization.
• Ensure relevant tailored Market Access strategies and their execution, including impact on funding and reimbursement for our products via design and execution of access and pricing strategies.
• Protect and maintain patient access, especially in areas with elevated payer or competitive pressure, and guide the Pricing team on pricing strategies.
• Develop a comprehensive market access roadmap, focusing on key initiatives and priorities in line with business objectives.
• Accountable for the development of Market Access team deliverables to ensure high quality and timely output. Tailor and implement strategic market access frameworks such as payer engagement, negotiation, and objection handling for the company.
• Build strong working partnerships with key external stakeholders to understand payer challenges and concerns in a complex access environment.
• Work with key government and non-government organizations, together with pricing, HEOR, Patient Engagement, Policy, and Communication teams, to enhance mutual understanding and develop stakeholder engagement strategies that will drive strategic business agendas.
• Understand the customer needs and pressures to develop our company's access strategy aligned with company objectives and commercial goals.
• Define clear goals, KPIs, and success metrics for Market Access TA's and alliances team to drive sustainable growth.
• Maintain senior-level partnerships with decision-makers and influencers across public and private healthcare sectors.
• Guide the team in building long-term value-based partnerships and solution-oriented engagement with key strategic customers.
• Provide ongoing leadership in Alliance Management by leading a cross-functional team for new alliance and partner launches, fostering trust, defining key deliverables, and ensuring successful implementation of new alliances.
• Establish and maintain the joint governance structure; organize and lead partnership governance meetings and processes, coordinate internal alliance meetings and joint meetings with partners, including internal briefings, meeting facilitation, and ensure the effective functioning of the alliance governance structure.
• Establish and cultivate strong partnerships with emerging entities such as the Ministry of Investment, the Local Content and Government Procurement Authority, and other relevant organizations, ensuring effective collaboration and alignment on our company's ongoing and future localization projects to facilitate seamless execution of initiatives, enhance stakeholder engagement, and drive mutual benefits that support our company's strategic goals in KSA.
• Monitor and report on the progress and status of the alliance by determining the cause, developing, and implementing action plans for any identified issues.
• Actively monitor alliance processes, guidelines, and policies within Avidity and lead change management as needed.
• Define bidding strategies for public tenders and prepare submissions of Value Dossier to the authorities, applying high standards of operational excellence.
• Collaborate with other key stakeholders in Corporate and Business Development to ensure alliance management considerations are reflected in the strategic business plans as alliances are initiated, negotiated, and implemented.
• Build organizational alliance capability to support external partnerships.
• Understand the relevant contractual agreement(s) in detail, including strategic intent and obligations, including potential changes in partnership agreements. Identify issues, including effective conflict resolution, and proactively identify and prepare risk mitigation action plans.
• Maintain oversight of the relationship health and communication with the partner and alliance teams.
• Coordinate our company activities with the local distributors to ensure a "win-win" long-term sustainable relationship and ensure business, operational, and financial objectives are met while managing contractual obligations for the concerned parties.
• Coordinate cross-functional projects, act as an expert in distribution strategy implementation for managing the team, and develop multilateral tactical plans for distribution strategy implementation.
• Responsible for overseeing and managing the day-to-day activities of the local country localization operations department and strategic alliances projects.
• Maintain accurate project data in enterprise databases and conduct regular alliance review meetings with all parties.
• Cultivate an environment that promotes continuous improvement and professional growth within the Market Access and Alliances team.
• Attract, retain, and develop key talents by creating a compelling employee value proposition and fostering a culture of engagement and recognition.
• Build a high-performance organization by setting clear expectations, fostering accountability, and recognizing individual and team achievements.
• Perform regular performance assessments and deliver constructive feedback to team members to enhance their skills and overall effectiveness.
• Develop and execute training programs and workshops to provide the team with the essential tools and knowledge needed to thrive in their roles.
• Facilitate conflict resolution by addressing issues promptly and effectively, ensuring a collaborative and harmonious work environment.

Qualifications

• Bachelor's degree in pharmacy, Life Sciences, Business Administration, Health Economics, Public Health, or a related field

• Minimum 10-15 years of experience in pharmaceutical market access, strategic alliances, or business development roles.
• Must have at least 5-7 years in a leadership or director-level position managing teams and complex projects with Local/Saudi market experience.
• Saudi National is highly preferable.
• Proven track record of working in or with the KSA healthcare market or similar GCC markets is highly desirable.

• Strategic thinking and planning capabilities to develop and implement market access and alliance strategies.
• Relationship-building skills with internal cross-functional teams and external stakeholders (government bodies, payers, partners).
• Communication and presentation skills for senior-level engagement.
• Managing complex stakeholder environments and aligning diverse interests.
• Project management skills to oversee localization operations and strategic alliance projects.
• Deep understanding of the pharmaceutical/healthcare industry in the KSA market.
• Familiarity with local regulations, healthcare policies, and government entities such as the Ministry of Investment and Local Content Authority.
• Proven leadership skills to manage, motivate, and develop a high-performing Market Access and Alliances team.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Cross-Cultural Competence, Developing Pricing Strategies, Health Economics, Health Technology Assessment (HTA), Market Research, Negotiation, People Leadership, Preparation of Financial Reports, Professional Networking, Public Health, Resource Allocation, Strategic Consulting, Strategic Thinking, Transfer Pricing Documentation

Preferred Skills:

Job Posting End Date:

09/10/2025

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R

Job Description
SUMMARY OF POSITION
The Market Access and Strategic Alliances Director is responsible for managing strategic alliances and business development projects while leading the Market Access team to implement tailored strategies that ensure sustainable patient access. This role focuses on fostering a customer-centric approach, overseeing localization initiatives, monitoring healthcare trends, managing contracts with local partners, and promoting integrity and talent development within the organization.

Key Responsibilities

• Monitor and anticipate healthcare system and competitive landscape changes to leverage opportunities and mitigate potential risks by disseminating relevant information across the organization.
• Ensure relevant tailored Market Access strategies and their execution, including impact on funding and reimbursement for our products via design and execution of access and pricing strategies.
• Protect and maintain patient access, especially in areas with elevated payer or competitive pressure, and guide the Pricing team on pricing strategies.
• Develop a comprehensive market access roadmap, focusing on key initiatives and priorities in line with business objectives.
• Accountable for the development of Market Access team deliverables to ensure high quality and timely output. Tailor and implement strategic market access frameworks such as payer engagement, negotiation, and objection handling for the company.
• Build strong working partnerships with key external stakeholders to understand payer challenges and concerns in a complex access environment.
• Work with key government and non-government organizations, together with pricing, HEOR, Patient Engagement, Policy, and Communication teams, to enhance mutual understanding and develop stakeholder engagement strategies that will drive strategic business agendas.
• Understand the customer needs and pressures to develop our company's access strategy aligned with company objectives and commercial goals.
• Define clear goals, KPIs, and success metrics for Market Access TA's and alliances team to drive sustainable growth.
• Maintain senior-level partnerships with decision-makers and influencers across public and private healthcare sectors.
• Guide the team in building long-term value-based partnerships and solution-oriented engagement with key strategic customers.
• Provide ongoing leadership in Alliance Management by leading a cross-functional team for new alliance and partner launches, fostering trust, defining key deliverables, and ensuring successful implementation of new alliances.
• Establish and maintain the joint governance structure; organize and lead partnership governance meetings and processes, coordinate internal alliance meetings and joint meetings with partners, including internal briefings, meeting facilitation, and ensure the effective functioning of the alliance governance structure.
• Establish and cultivate strong partnerships with emerging entities such as the Ministry of Investment, the Local Content and Government Procurement Authority, and other relevant organizations, ensuring effective collaboration and alignment on our company's ongoing and future localization projects to facilitate seamless execution of initiatives, enhance stakeholder engagement, and drive mutual benefits that support our company's strategic goals in KSA.
• Monitor and report on the progress and status of the alliance by determining the cause, developing, and implementing action plans for any identified issues.
• Actively monitor alliance processes, guidelines, and policies within Avidity and lead change management as needed.
• Define bidding strategies for public tenders and prepare submissions of Value Dossier to the authorities, applying high standards of operational excellence.
• Collaborate with other key stakeholders in Corporate and Business Development to ensure alliance management considerations are reflected in the strategic business plans as alliances are initiated, negotiated, and implemented.
• Build organizational alliance capability to support external partnerships.
• Understand the relevant contractual agreement(s) in detail, including strategic intent and obligations, including potential changes in partnership agreements. Identify issues, including effective conflict resolution, and proactively identify and prepare risk mitigation action plans.
• Maintain oversight of the relationship health and communication with the partner and alliance teams.
• Coordinate our company activities with the local distributors to ensure a "win-win" long-term sustainable relationship and ensure business, operational, and financial objectives are met while managing contractual obligations for the concerned parties.
• Coordinate cross-functional projects, act as an expert in distribution strategy implementation for managing the team, and develop multilateral tactical plans for distribution strategy implementation.
• Responsible for overseeing and managing the day-to-day activities of the local country localization operations department and strategic alliances projects.
• Maintain accurate project data in enterprise databases and conduct regular alliance review meetings with all parties.
• Cultivate an environment that promotes continuous improvement and professional growth within the Market Access and Alliances team.
• Attract, retain, and develop key talents by creating a compelling employee value proposition and fostering a culture of engagement and recognition.
• Build a high-performance organization by setting clear expectations, fostering accountability, and recognizing individual and team achievements.
• Perform regular performance assessments and deliver constructive feedback to team members to enhance their skills and overall effectiveness.
• Develop and execute training programs and workshops to provide the team with the essential tools and knowledge needed to thrive in their roles.
• Facilitate conflict resolution by addressing issues promptly and effectively, ensuring a collaborative and harmonious work environment.

Qualifications

• Bachelor's degree in pharmacy, Life Sciences, Business Administration, Health Economics, Public Health, or a related field

Years of Experience

• Minimum 10-15 years of experience in pharmaceutical market access, strategic alliances, or business development roles.
• Must have at least 5-7 years in a leadership or director-level position managing teams and complex projects with Local/Saudi market experience.
• Saudi National is highly preferable.
• Proven track record of working in or with the KSA healthcare market or similar GCC markets is highly desirable.

Strategic & Analytical Skills

• Strategic thinking and planning capabilities to develop and implement market access and alliance strategies.
• Relationship-building skills with internal cross-functional teams and external stakeholders (government bodies, payers, partners).
• Communication and presentation skills for senior-level engagement.
• Managing complex stakeholder environments and aligning diverse interests.
• Project management skills to oversee localization operations and strategic alliance projects.
• Deep understanding of the pharmaceutical/healthcare industry in the KSA market.
• Familiarity with local regulations, healthcare policies, and government entities such as the Ministry of Investment and Local Content Authority.
• Proven leadership skills to manage, motivate, and develop a high-performing Market Access and Alliances team.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status
Regular

Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Not Applicable

Shift
Valid Driving License
Hazardous Material(s)
Required Skills
Adaptability, Cross-Cultural Competence, Developing Pricing Strategies, Health Economics, Health Technology Assessment (HTA), Market Research, Negotiation, People Leadership, Preparation of Financial Reports, Professional Networking, Public Health, Resource Allocation, Strategic Consulting, Strategic Thinking, Transfer Pricing Documentation

Preferred Skills
Job Posting End Date
09/10/2025

• A job posting is effective until PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID
R