138 Delivery Manager jobs in Saudi Arabia

You will be responsible for the successful delivery of individual project workstreams by working closely with clients and small teams.

WHO YOU'LL WORK WITH

You will be based in one of our Middle East offices.
 
Our core mission is to help organizations across the private sector implement transformations and build organizational and employee capabilities in the process. As the Kingdom continues to work towards delivering Vision 2030, we are committed to combining our implementation capabilities and global expertise of McKinsey & Company to help make this bold ambition a reality.

WHAT YOU'LL DO

You’ll take ownership of a small project or independent workstream within a larger project, developing functionally coordinated plans with specific initiatives and timelines.
 
In this role you’ll actively manage the client relationship during the project, supervising or working closely with client teams to achieve project goals. You’ll be part of the project team on the ground, monitoring and evaluating performance and efficiency, and coaching less tenured team members. 
 
You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You’ll specialize in one or more service line and will become a subject matter expert in your chosen sector or function.
 
You’ll strengthen the firm’s knowledge base by codifying learnings from projects, and sharing your knowledge with your teams.
 
You’ll chart your own development journey, attending formal training programs, working with the partners you find most inspiring, and focusing on the business areas you are most passionate about.

QUALIFICATIONS

1. Undergraduate degree in business, economics, engineering or a related field with an outstanding academic record.
2. 6+ years of private sector experience, with a clear record of achievements and proven drive for personal growth; international experience is a plus.
3. Demonstrated experience in one or more of the following key service offerings is a plus: organizational development (including org. design/set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement.
4. Ability to successfully manage and deliver small – medium sized projects and/or manage small units with budget responsibility.
5. Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment.
6. Ability to work collaboratively in a team environment and with people across all levels of an organization.
7. Proven ability to lead, coach, and develop teams.
8. Ability to communicate complex ideas effectively in English and Arabic.
9. Willingness to travel, predominantly within the Kingdom.

We are seeking a highly skilled and motivated Delivery Manager to oversee the end-to-end delivery process of our retail products. The successful candidate will play a critical role in ensuring the timely and efficient delivery of goods to our customers, while maintaining high standards of quality and customer service.

1. Leading the delivery department, managing conflicts, and ensuring the team processes and tasks are carried out efficiently.
2. Managing finances and budgets.
3. Remaining organized and meeting delivery deadlines.
4. Building good partnerships and liaising with team leaders to determine the company’s service and delivery criteria, and resolving issues that may arise.
5. Ensuring the correct temperature for temperature-controlled items in the Lorry.
6. Ensuring that documents are signed and dated by the driver upon receipt from the store.
7. Encouraging a culture of team-driven decision making and trust.
8. Managing the delivery budget and resources, including task allocation and project tracking.
9. Identifying and managing risks to delivery.
10. Tracking progress and making adjustments to keep delivery on track.
11. Maintaining delivery trucks and their documentation.
12. Reporting the number of tours per driver.
13. Providing an overview report of delivery trucks.

• At least 2 years of experience in fleet and transportation within the food industry.
• Proficiency in Excel.
• Good command of English.

If you are interested, please share your CV via email at .

Please note that applications must be submitted using a valid email address belonging to an ADG-associated company.

Direct message the job poster from Plat4mation (formerly Unikomm)

ServiceNow Delivery Manager – Riyadh, Saudi Arabia

Do you take pride in delivering world-class project execution and exceptional customer service? Do you inspire your team to go the extra mile for the best possible outcomes? Then you might be the leader we're looking for!

What will you do?

As a ServiceNow Delivery Manager , you will be jointly responsible (with the Commercial Account Lead) for leading a delivery team in our Riyadh entity. Your team will serve a defined set of strategic customers and operate within a specific business unit. As a senior leader within Plat4mation, you will also contribute to developing and implementing company-wide delivery standards, continuously improving operations beyond your own team.

You lead by example, are a role model for our Core Values, and are hands-on when needed. In this role, you will also support, guide, and steer pre-sales efforts while maintaining strong relationships with clients and your team.

Approximately 50% of your time will be spent in customer-facing roles as a project manager, consultant, or success advisor , ensuring high-quality outcomes and client satisfaction. You will balance project success, employee well-being, and business goals to drive sustainable performance.

Key Responsibilities

Scheduling & Chargeability

• Own the resource planning for team members and project allocations.
• Oversee project scheduling and internal task alignment.
• Drive and monitor utilization (billable vs non-billable) and ensure optimal chargeability.
• Match project demand with available delivery capacity.

Delivery & Operations

• Lead the delivery of ServiceNow services and solutions to assigned customers.
• Proactively prevent, manage, and resolve delivery challenges.
• Execute and ensure alignment with tactical and operational policies.
• Collaborate closely with strategic and HR stakeholders to provide regular input.
• Manage, coach, and provide day-to-day guidance to your team.

Objectives & KPI’s

• Define, track, and optimize key performance indicators (KPIs).
• Ensure the achievement of operational, financial, and development goals for the team.
• Monitor service quality to meet short- and long-term organizational and client expectations.

Team & Knowledge Building

• Foster a learning culture and encourage professional growth.
• Enhance team performance and quality of deliverables.
• Promote team engagement through events and team-building initiatives.
• Encourage knowledge sharing and innovation within the team.
• Drive the performance management cycle for team members.
• Champion a positive, collaborative, and high-performance work environment.

What We Ask

• Bachelor’s or Master’s degree in a relevant field.
• Minimum of 4 years in a leadership or team management role in IT Services or Consulting.
• Strong experience managing complex projects or workstreams, including ServiceNow delivery .
• Proven track record in pre-sales support and customer engagement.
• Experience working with KPIs, financials, and professional services operations .
• Strong analytical, communication, and interpersonal skills .
• Hands-on, collaborative leadership style with a solution-driven mindset .
• Fluent in English ; Arabic is a strong plus.
• Proficiency in tools such as MS Excel ; familiarity with ServiceNow platform is highly preferred.
• Located in or willing to relocate to Riyadh, Saudi Arabia .

What’s in it for you

• Bonus based on company performance
• A modern, flexible and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world
• A challenging position with lots of room to grow

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to or apply directly by filling out the form below.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Administrative
• Industries Information Technology & Services and IT Services and IT Consulting

Referrals increase your chances of interviewing at Plat4mation (formerly Unikomm) by 2x

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We are seeking a highly skilled and motivated Delivery Manager to oversee the end-to-end delivery process of our retail products. The successful candidate will play a critical role in ensuring the timely and efficient delivery of goods to our customers, while maintaining high standards of quality and customer service.

1. Leading the delivery department, managing conflicts, and ensuring the team processes and tasks are carried out efficiently.
2. Managing finances and budgets.
3. Remaining organized and meeting delivery deadlines.
4. Building good partnerships and liaising with team leaders to determine the company’s service and delivery criteria, and resolving issues that may arise.
5. Ensuring the correct temperature for temperature-controlled items in the Lorry.
6. Ensuring that documents are signed and dated by the driver upon receipt from the store.
7. Encouraging a culture of team-driven decision making and trust.
8. Managing the delivery budget and resources, including task allocation and project tracking.
9. Identifying and managing risks to delivery.
10. Tracking progress and making adjustments to keep delivery on track.
11. Maintaining delivery trucks and their documentation.
12. Reporting the number of tours per driver.
13. Providing an overview report of delivery trucks.

• At least 2 years of experience in fleet and transportation within the food industry.
• Proficiency in Excel.
• Good command of English.

If you are interested, please share your CV via email at .

Please note that applications must be submitted using a valid email address belonging to an ADG-associated company.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an exceptionally talented Delivery Manager – Runways to join our growing airport infrastructure team. This role is ideal for a senior-level professional with deep expertise in both engineering and construction of airfield projects, particularly runways, taxiways, and aprons, within complex airport environments.

This role provides direction and management for every phase of airfield programs with airside access, ensuring successful delivery in line with schedule, budget, safety, and contractual performance. The Delivery Manager will work closely with the client, contractors, and stakeholders to drive excellence throughout the project lifecycle.

What You'll Be Doing:

• Provide leadership, direction, and oversight across all technical, commercial, and operational aspects of the assigned Runways & Airfield package.

• Serve as the primary interface between Parsons, the client, and contractors, ensuring effective communication, coordination, and execution.

• Develop and manage project execution strategies, aligning with program goals, KPIs, and compliance requirements.

• Ensure design and construction works conform to ICAO, FAA, and local regulatory standards.

• Lead and coordinate multidisciplinary project teams, including engineering, procurement, and construction professionals.

• Monitor overall progress of works, identifying risks and implementing mitigation strategies to maintain budget and schedule.

• Prepare and oversee the implementation of key project documents, including the Project Execution Plan, Health and Safety Plan, Quality Assurance/Quality Control Plan, and Environmental Plans.

• Manage change orders, scope adjustments, and contract negotiations as required.

• Report regularly to senior management and stakeholders on performance, progress, and key issues affecting delivery.

• Promote a culture of technical excellence, collaboration, safety, and innovation throughout the project lifecycle.

What Required Skills You'll Bring:

• Bachelor’s Degree in Civil Engineering, Construction Management, or a related field from a recognized university (Master’s Degree is preferred)

• Professional accreditation such as Chartered Engineer (CEng) or equivalent is highly desirable.

• PMP or equivalent project management certification is required.

• Minimum 20 years of experience in engineering and construction of large-scale infrastructure projects, with significant exposure to airport runway and airfield development.

• Proven experience in managing complex, multi-package construction projects in the aviation sector.

• Strong knowledge of runway and taxiway construction techniques, airfield lighting, pavement engineering, and airside operational constraints.

• Experience working in the GCC or similar international mega-project environments is preferred.

• Strong leadership capabilities, with the ability to manage large project teams and interface confidently with senior client representatives.

• Excellent communication and stakeholder engagement skills for technical reporting, client presentations, and high-level coordination.

• Strong understanding of construction contracts, commercial management, and cost control.

• Ability to lead and inspire multidisciplinary teams in a fast-paced and high-pressure environment.

• Advanced knowledge of project controls, risk management, and value engineering principles.

• Familiarity with digital project delivery tools, such as BIM and common data environments.

• Ability to develop relationships within a multi-organizational environment while promoting a collaborative and proactive project culture.

• Fluency in English (Arabic is an advantage).

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .

About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented Delivery Manager to join our team with experience in the execution of Airfield related projects.

Provides direction and management for every phase of airfield aviation projects or programs with Airside access to assure on-schedule completion within or below budget and in accordance with contractual obligations. Plans and defines program goals and devises methods to accomplish them; develops in-depth knowledge of client objectives, contract terms, and corporate policies.

What You'll Be Doing:

• Plans, directs, supervises, and controls the execution of all business, technical, fiscal, and administrative functions of the assigned program, project, or subtask.
• Acts as the Company representative with the client and selected suppliers during the program execution. Negotiates changes to the scope of work with the client. Assists business development in understanding client issues and business plans in order to market and secure new/additional work.
• Promotes technical excellence on the project, including furtherance of the Quality Improvement Process.
• Mobilizes Company resources, through effective liaison with support departments, other offices, or subsidiaries, to create project teams capable of completing effective, quality work.
• Assigns responsibility for executing project plans to key subordinates after careful assessment of how to utilize their qualifications and strengths. Provides input to performance reviews and development plans for subordinates.
• Monitors and reports to management on the progress of all project activity within the program, including significant milestones, and any conditions which would affect project cost or schedule.
• May participate in negotiations with regulatory agencies and in public meetings in support of clients.
• Oversees establishment of Project Execution Plan, Health and Safety Plan, Quality Assurance/Quality Control Plan, and other documents as required.
• Works with the key project staff, consultants, contractors and subcontractors to devise and execute actions plans to rectify potential cost overruns or delays, or to accommodate significant changes to the scope of work.
• Completes other responsibilities associated with the position as may be appropriate.

What Required Skills You'll Bring:

• Must hold a Bachelor’s Degree In Engineering, Architecture or equivalent from a recognized university.
• Master’s Degree is preferred.
• Chartered Engineer status is ideal.
• PMP certification or Equivalent.
• Minimum 20 years of experience in project management of similar scope. Has good background in strategy and engineering experience in the airports industry or similar industry and has construction management experience on mega projects.
• Aviation experience is required related to managing the construction of Airfield in an airport
• GCC experience is preferred.
• Must have experience at senior management/director level as well as having extensive experience in client facing roles.
• Must understand the requirements of an airfield for construction and operation.

What Desired Skills You'll Bring:

• Effective oral and written skills for client presentations, technical reporting, and internal external correspondence; Ability to effectively present information to key stakeholders as required by the client
• Understanding of the delivery process and the functions inherent to construction management of large-scale projects
• Understanding of budget development and cost accounting
• Ability to manage and encourage a team of construction management professionals
• Ability to interface with all levels with project team, client, and others
• Knowledge of construction contract negotiation and administration
• Ability to read, analyze and interpret complex documents
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to apply principles of logical or scientific thinking to a wide range of support function problems
• Ability to function in a multi-organizational environment by developing relationships that complies with the client’s proactive, collaborative culture

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to

This range is provided by Master Works. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SAR20,000.00/yr - SAR25,000.00/yr

The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.

Key Responsibilities:

Service Delivery Setup & Execution:

• Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients
• Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams
• Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations
  
  

• Act as the key interface between Master Works and its managed service clients
• Develop a deep understanding of each client's operational needs and business objectives
• Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust
  
  

• Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists
• Define performance metrics and career development plans for team members
• Foster a culture of ownership, agility, and accountability
  
  

• Monitor service levels and performance indicators using ITSM tools
• Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders
• Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations
  
  

• Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization
• Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models
• Support the development of service catalogs, pricing models, and proposals for new managed services engagements
  
  

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role
• Experience in the Saudi IT market or government digital transformation projects is a plus
• ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous
  
  

• Deep understanding of IT infrastructure, networks, cloud, and enterprise systems
• Strong leadership and people management capabilities
• Excellent communication and stakeholder management skills
• Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Consulting
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Master Works by 2x

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Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

1. Oversee service delivery for both BPO and in-house customer service teams
2. Manage client relationships and ensure service level agreements are met
3. Monitor and improve performance metrics across all customer service channels
4. Coordinate service delivery efforts between different teams and departments
5. Implement and optimize customer service processes and technologies
6. Manage budgets for service delivery and allocate resources effectively
7. Provide leadership and mentorship to team managers and supervisors
8. Analyze customer interaction data to identify trends and areas for improvement
9. Ensure compliance with quality standards and regulatory requirements
10. Develop and implement strategies to enhance customer satisfaction and loyalty
11. Manage vendor relationships with BPO partners

1. Bachelor's degree in Business Administration, Customer Service Management, or related field
2. 5+ years of experience in customer service management, preferably in a multi-channel environment
3. Proven track record of managing both in-house and outsourced customer service teams
4. Strong understanding of customer service technologies and best practices as per COPC
5. Excellent leadership and communication skills
6. Experience with performance management and data analysis, with the ability to report & interpret data trends
7. Knowledge of service level agreements and key performance indicators
8. Ability to work in a fast-paced, dynamic environment
9. Proficiency in customer service software and CRM systems
10 Strong problem-solving and decision-making skills
11. Experience in budget management and resource allocation
12. Familiarity with omnichannel customer service delivery
13. Flexible to travel as per business needs

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.

Position Overview:

We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.

Key Responsibilities:

• Manage end-to-end delivery of Managed Security Services across multiple customer engagements
• Lead project onboarding and transition into Business-as-Usual (BAU) service phases
• Develop and maintain project plans to ensure timely and high-quality delivery of MDR services
• Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently
• Understand client IT and security environments to proactively address challenges and risks
• Handle customer escalations and represent client interests within Obrela
• Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement
• Provide insights and recommendations to product and engineering teams to enhance service quality
• Partner with the Customer Success team to align service delivery with client expectations
  
  

• Bachelor's degree in computer science, Information Technology, or a related field
• 3-5 years of experience in a similar Service Delivery or Cybersecurity role
• Solid understanding of project management principles and frameworks
• Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable
• Strong understanding of cybersecurity concepts, trends, and threats
• Proven ability to manage remote teams and build strong professional relationships
• Fluency in Arabic and excellent English (written and spoken) are mandatory
• Must have: Experience working with Saudi Customers across different sectors
  
  

• Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc
• Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)
  
  

• Competitive compensation and benefits package
• Professional growth in a rapidly evolving industry
• Opportunities for travel and international collaboration
• Inclusive, team-oriented culture with a commitment to innovation and excellence

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Obrela by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.