34 Cx Consultant jobs in Saudi Arabia

Oracle Fusion CX Consultant

Riyadh, Riyadh Snowrelic Inc

Posted 5 days ago

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Job Description

Role: Oracle Fusion CX Consultant

Location: Riyadh, Saudi Arabia

Skills: Oracle Fusion CX, Sales Cloud, Service Cloud, Marketing Cloud

Job Title: Oracle Fusion CX Consultant

Language: Arabic & English (Proficient)

Job Description

Looking for an experienced Oracle Fusion CX Consultant to implement and support CRM and customer experience modules. The role requires interfacing directly with users and ensuring effective project delivery.

Modules
  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • CPQ (Configure Price Quote)
Responsibilities
  • Translate business needs into CX solutions
  • Act as primary liaison between business and project team
  • Support system configuration, testing, and deployment
  • Train end-users and resolve post-go-live issues
Requirements
  • 5+ years in Oracle Fusion CX
  • 4–5 full-cycle CX implementations
  • Proficient in Arabic & English
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Note: This job posting is active and not expired.

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Customer Experience Manager

Riyadh, Riyadh Confidential Government

Posted 10 days ago

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Job Description

Get AI-powered advice on this job and more exclusive features.

As a Customer Experience Manager, you’ll showcase your expertise in CX designing and management, more specifically you’ll get to:

  • Champion opportunities to consistently Improve the entity experience
  • Drive customer retention, reduce churn, and increase customer satisfaction
  • Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
  • Guide team in effective client issues resolution and handle any escalations
  • Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
  • Test new strategies for driving customer value
  • Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle

Requirements and Skills:

  • Proven working experience as a Customer Experience background.
  • Experience in customer support is a plus
  • Market knowledge
  • Communication and negotiation skills
  • Ability to build rapport
  • BSc/BA in business administration, or relevant field
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service and Business Development
  • Industries Government Administration

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Get notified about new Customer Experience Manager jobs in Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 17 hours ago

Customer Excellence Journey Design Manager Customer Service Operations Manager - Contact Center - Saudi National Associate Manager - Customer Engagement and Retention Customer Service Operations Manager - Contact Center - Saudi National

Riyadh, Riyadh, Saudi Arabia 18 hours ago

Customer Success Manager (Arabic Speaker)

Riyadh, Riyadh, Saudi Arabia 12 hours ago

Senior Manager - Customer Experience Planning (CDU3) - 20003905 Partner Support and Improvement Specialist

Riyadh, Riyadh, Saudi Arabia 18 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Manager – Customer Experience

Riyadh, Riyadh Arthur Lawrence

Posted 12 days ago

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Job Description

Arthur Lawrence is urgently looking for a Manager – Customer Experience Support for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully. Must-Have:
  1. 10+ years of experience in digital banking platform support and operations.
  2. Proven expertise in IT infrastructure, including networking (LAN/WAN, firewalls, switches/routers), middleware integration, incident/problem management, SRE practices, backup/recovery, and SLA monitoring.
  3. Hands-on experience in the banking sector, particularly with banking applications infrastructure, risk/compliance system support, and business continuity planning.
  4. ITIL 4 certification, fluency in Arabic and English, and a strong understanding of SAMA, NIST, IFRS, and ITIL standards.
Nice to Have:
  1. Bachelor’s degree in IT or related field.
  2. Familiarity with CRM/CX platforms such as Genesys or Twilio, and working knowledge of Agile/Scrum methodologies.
About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

Acknowledgements from Industry Peers:
  • Winner of Entrepreneur 360 Award (2019).
  • IAOP Award; Ranked in top 100 internationally.
  • Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
  • Named one of the top ten fastest growing businesses in Houston in 2016.
  • Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.
Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

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Customer Experience Lead

Riyadh, Riyadh Diet Watchers

Posted 12 days ago

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Job Description

We are seeking an experienced CX Lead at DIET WATCHERS .

The CX Lead is responsible for overseeing the customer journey, ensuring that every interaction a customer has with the brand is positive, consistent, and aligned with the company's values. This role involves driving CX initiatives and contributing to business growth.

Key Responsibilities:
  • Customer Journey Management: Oversee the entire customer journey, identify opportunities for improvement, and ensure consistency across all touchpoints.
  • Team Leadership: Lead and mentor CX teams, ensuring alignment with the company's CX goals and delivering exceptional service.
  • Data-Driven Decision Making: Use customer data and analytics to inform strategies and enhance the customer experience.
Actionable Insights:
  • Foster Cross-Departmental Collaboration: Work closely with marketing, sales, and product development to ensure alignment and a cohesive CX strategy.
Preferred Qualifications:
  • Educational Background: A degree in business, marketing, or a related field is required; additional certifications in customer experience management are highly valued.
  • Industry Experience: Extensive experience in customer service, marketing, or CX roles, with a focus on managing teams and strategic initiatives.
Certifications:

Certifications such as Certified Customer Experience Professional (CCXP) can enhance a candidate's qualifications and demonstrate commitment to the field.

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Customer Experience Specialist

Client of Sowelo Consulting

Posted 12 days ago

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Job Description

What your responsibilities will include:

  • Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
  • Collaborate across teams such as compliance, legal, finance, sales, and customer support to ensure alignment and effective communication.
  • Audit customer-facing platforms to identify and resolve potential issues proactively, ensuring smooth operations.
  • Build customer feedback loops and utilize data-driven insights to refine strategies and improve product offerings.
  • Advocate for customer needs, influence strategic decisions, and foster a culture prioritizing client satisfaction.
  • Monitor success metrics like CSAT and NPS to evaluate performance and identify areas for improvement.
  • Collaborate with IT teams to enhance UI/UX and implement features aligned with customer needs.

Qualifications:

  • At least 3-4 years of experience in a similar role.
  • Experience with digital retail products.
  • Deep expertise in designing and optimizing customer journeys for SaaS, digital entertainment, fintech, and high-growth platforms such as Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
  • Proven history of championing customer advocacy and leading cross-department initiatives to deliver impactful results.
  • Advanced skills in Salesforce and customer analytics, with the ability to translate data into actionable insights.

Preferred Qualifications:

  • Excellent analytical, organizational, and communication skills.
  • High attention to detail and ability to work independently.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of prospective employers. We do NOT endorse requests for money payments or sharing personal/bank details. For security information, visit Security Advice. If you suspect fraud, email us at

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Customer Experience Associate

Calo

Posted today

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Job Description

**About Calo**
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

**What you’ll be working on**
- Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
- Building relationships with customers from the moment they sign up by welcoming them and making sure they’re happy with their experience
- Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
- Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
- Communicating feedback to the team and following up on resolving customers’ pain points
- You have worked in a customer service role for 1-3 years
- You have excellent verbal and written communication skills in English & Arabic. You’re also a fast typer
- You’re passionate about problem-solving; you get satisfaction from making people’s lives better
- You’re a people’s person by nature
- You have a deep sense of empathy & drive to resolve customer issues
- You have a calm demeanor when faced with a challenging or stressful situation
- You can organize your time efficiently, and complete tasks in a timely manner

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B2B Customer Experience Director

Riyadh, Riyadh Client of Michael Page

Posted 2 days ago

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Job Description

  • Opportunity to be a part of a unique growth team
Job Description
  • Develop and implement a customer experience strategy aligned with business objectives.
  • Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.
  • Utilize AI, CRM platforms, and automation to streamline CX operations.
  • Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.
  • Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.
  • Develop programs to enhance customer relationships and advocacy.
The Successful Applicant

A successful Customer Service Director should have:

  • A degree in Business Administration, Communications, or a related field.
  • A strong background in the b2b customer experience within the technology industry.
  • Excellent leadership and team management skills.
  • The ability to handle complex customer complaints and queries.
  • Strong communication and interpersonal skills.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Business Development

Keywords

  • B2B Customer Experience Director

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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Manager – Customer Experience Support

Riyadh, Riyadh Arthur Lawrence

Posted 12 days ago

Job Viewed

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Job Description

Arthur Lawrence is urgently looking for a Manager – Customer Experience Support for a client in Riyadh, KSA. Review the job requirements below. Immediate applications will help us place you successfully. Must-Have:
  1. 10+ years of experience in digital banking platform support and operations.
  2. Proven expertise in IT infrastructure, including networking (LAN/WAN, firewalls, switches/routers), middleware integration, incident/problem management, SRE practices, backup/recovery, and SLA monitoring.
  3. Hands-on experience in the banking sector, particularly with banking applications infrastructure, risk/compliance system support, and business continuity planning.
  4. ITIL 4 certification, fluency in Arabic and English, and a strong understanding of SAMA, NIST, IFRS, and ITIL standards.
Nice to Have:
  1. Bachelor’s degree in IT or a related field.
  2. Familiarity with CRM/CX platforms such as Genesys or Twilio, and working knowledge of Agile/Scrum methodologies.
About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

Acknowledgements from Industry Peers:
  • Winner of Entrepreneur 360 Award (2019).
  • IAOP Award; Ranked in top 100 internationally.
  • Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
  • Named one of the top ten fastest growing businesses in Houston in 2016.
  • Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.
Our Seven Pillars:

We rely on seven core values that enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these values, we have achieved success beyond all documented forecasts and expectations.

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Customer Experience Specialist - remote

Sowelo Consulting

Posted 12 days ago

Job Viewed

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Job Description

workfromhome

Are you passionate about customer journey?

If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.

This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.

The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction

What your responsibilities will include:

  • Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
  • Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
  • Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
  • Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
  • Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
  • Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
  • Work closely with IT teams to enhance UI/UX and implement features according to customers needs.

Qualifications:

  • At least 3-4 years experiencein similar role
  • Experience with digital retail products
  • Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
  • A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
  • Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.

Preferred Qualifications:

  • Excellent analytical, organizational, and communication skills
  • High attention to detail and ability to work independently

Joining us means you'll enjoy:

  • A vibrant and innovative work culture encouraging creativity and teamwork.
  • Vast opportunities for professional advancement and skill enhancement.
  • Flexible work arrangements and the potential for international work exposure.
  • permanent contract or B2B contract

Sounds interesting? Send us your CV by applying to this page!

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data" . There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no. 000680493, Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no. 000671136, our Employees and Subcontractors (jointly referred to as the Company).

Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107

IT Recruitment Poland | Executive Search | Recruitment Process Outsourcing

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Customer Experience Manager, Saudi

Riyadh, Riyadh Cisco Systems, Inc.

Posted 12 days ago

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Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Travel: Up to 30%

Location: Saudi

What You'll Do

As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.

  • Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
  • Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
  • Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
  • Own financials, including services revenue and margin, and make strategic financial decisions.
  • Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

Who You'll Work With

In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.

Who You Are

You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate. Fluent Arabic is also required.

  • 8 years of proven experience.
  • CCIE preferred, but also a good level of technical understanding will also be considered.
  • Knowledge of a single technology architecture
  • Experience driving successful customer adoption and delivery of projects.
  • Experience developing and maintaining strong senior level relationships
  • Experience coordinating cross-functional teams in a matrix organization
  • Financial and/or adoption forecasting experience

Why Cisco? (This is the Standard and cannot be changed)

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with

empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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