197 Customer Support Manager jobs in Saudi Arabia

Main Purpose of the Job:

The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.

Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.

Main Responsibilities:

• Completing sales booking and achieving the required sales target.
• Answering enquiries from several channels.
• Creating quotations and sending emails to individuals, companies, and schools.
• Communicating with suppliers for specific service-related matters.
• Do reservations follow ups.
• Research companies to attract for new services.
• In addition to other job-related tasks.

Qualifications:

• Saudi Nationality.
• Bachelor's degree/ diploma.
• Experience in customer service.
• Familiar with technology and CRM programs.
• Effective communication skill with clients.
• Negotiation and persuasion skill.
• Speaking and writing English fluently.
• Good listening skills.
• Ability to work under pressure.

Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description
Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications
Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description

Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications

Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

KnowledgeCity is an online employee training platform aimed at improving productivity and managing organizational training. With a vast Learning Library of over 50,000 videos that continues to grow, the platform covers essential categories such as business skills, computer software, safety, compliance, and finance. Organizations can create customized portals with localization in any language, access the eLearning content library, and manage users with a powerful Learning Management System.

Role Description

This is a full-time on-site role for a Customer Relations Specialist located in Jeddah. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention by providing excellent customer service. Day-to-day tasks include handling customer inquiries, providing support, addressing customer feedback, and resolving issues to enhance customer experiences.

Qualifications

• Experience in Customer Retention and Customer Satisfaction
• Strong Communication skills
• Proficiency in Customer Support and Customer Service
• Excellent interpersonal skills and the ability to build relationships with customers
• Ability to work independently and as part of a team
• Experience using customer relationship management (CRM) software is a plus
• Bachelor's degree in

Main Purpose of the Job

We are seeking an experienced and results-driven
Sales & Customer Relations Leader
to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.

This role is responsible for driving
revenue growth
, managing
customer relationships
, and ensuring an
exceptional customer experience
both in-store and through bookings.

The ideal candidate is a strong leader who combines
sales expertise
with
excellent customer service management
. The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.

Key Responsibilities

• Lead, motivate, and manage the
  sales and customer relations teams
  to achieve business goals.
• Develop and implement
  sales strategies
  to drive revenue and meet KPIs.
• Monitor
  bookings, upselling, and cross-selling
  initiatives to maximize customer value.
• Build and maintain
  strong customer relationships
  , ensuring consistent, high-quality service.
• Resolve
  escalated customer issues
  effectively and professionally.
• Oversee
  training and development
  programs for sales and customer service teams.
• Analyze
  sales data, customer feedback, and market trends
  to identify growth opportunities.
• Collaborate with
  marketing and events teams
  to create promotions and campaigns that boost sales and engagement.
• Establish
  service standards
  , monitor performance, and ensure policy compliance.
• Prepare regular
  reports
  on sales performance, customer satisfaction, and departmental goals.
• Perform
  ad-hoc duties
  as required.

Key Performance Indicators (KPIs)

• Achievement of
  monthly/quarterly sales targets
  .
• Growth in
  repeat bookings
  and
  customer retention rates
  .
• Improvement in
  average transaction value
  and
  upselling/cross-selling success
  .
• Increase in
  Customer Satisfaction (CSAT)
  and
  Net Promoter Score (NPS)
  .
• Reduction in
  customer complaints
  and
  resolution time
  .
• High
  employee performance and productivity
  .
• Revenue growth
  attributed to customer relationship initiatives.

Qualifications & Skills

• Bachelor's degree in
  Business Administration, Sales, Marketing
  , or a related field.
• 2–4 years
  of experience in sales and customer service (preferably in
  retail or entertainment
  industries).
• Proven track record in
  achieving sales targets
  and
  driving business growth
  .
• Strong
  leadership
  ,
  coaching
  , and
  team management
  skills.
• Excellent
  communication
  ,
  negotiation
  , and
  relationship-building
  abilities.
• Strong
  problem-solving
  and
  customer escalation resolution
  skills.
• Analytical mindset
  with experience in reporting and data-driven decision-making.
• Proficiency in
  CRM systems
  , sales tools, and
  Microsoft Office Suite
  .
• Ability to
  thrive in a fast-paced, high-pressure environment
  .

Arthur Lawrence is urgently looking for a Manager - Customer Support Solutions for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

• 8+ years of experience in customer support solutions within the banking industry
• Skilled in CRM implementations, vendor evaluation, banking operations, backend systems, and tools like Excel and Power BI, and fit-gap analysis
• In-depth knowledge of SAMA, data privacy, and cybersecurity policies, supporting audits and governance requirements.
• Proven experience in managing platform lifecycle, enhancements, UAT/IAT, go-lives, and SLA-based support operations.
• Hands-on experience with design, integration, customer support platforms (chatbot, ticketing, live chat, CRM)

• Bachelor’s Computer Science, Information Technology or any other relevant field.
• Professional certifications such as Microsoft Dynamics 365 (CRM), ITIL Foundation, Agile/Scrum Practitioner, Customer Experience/ Digital Product Certifications (e.g., CCXP, , HDI-SM ) would be a plus

Arthur Lawrence is urgently looking for a Manager – Customer Experience Support for a client in Riyadh, KSA. Kindly review the Job requirements below. Your immediate application will enable us to place you successfully.

• 10+ years of experience in digital banking platform support and operations.
• Proven expertise in IT infrastructure, including networking (LAN/WAN, firewalls, switches/routers), middleware integration, incident/problem management, SRE practices, backup/recovery, and SLA monitoring.
• Hands-on experience in the banking sector, particularly with banking applications infrastructure, risk/compliance system support, and business continuity planning.
• ITIL 4 certification, fluency in Arabic and English, and strong understanding of SAMA, NIST, IFRS, and ITIL standards.

• Bachelor’s degree in IT, or related field.
• Familiarity with CRM/CX platforms such as Genesys or Twilio, and working knowledge of Agile/Scrum methodologies.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Customer Service Agent for Government Relations, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in KSA to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.

• • Periodically reviewing local complaint management processes to identify pain points
• Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required
• Contributing flow improvement projects in ticketing systems
• Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need
• Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up

• • Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA.
• In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law
• Strong Arabic language written and verbal communication skills
• Ability to work in a fast-paced and ever-changing environment
• Analytical thinking and problem-solving abilities, team work
• Capable of multitasking, ability to manage stress and strict deadlines
• Excellent research and follow-up abilities
• Solid skills using MS office tools

What We Offer

• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.