104 Customer Support Manager jobs in Saudi Arabia
Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)
Posted 3 days ago
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Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office
Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office
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The Total Office is a leading provider of innovative commercial furniture solutions, serving clients across the UAE and Saudi Arabia. We specialize in creating productive and inspiring workspaces by offering ergonomic, sustainable, and design-driven office furniture from global brands. Our commitment to quality, client satisfaction, and timely project execution makes us a trusted partner for workspace transformation.
Role Overview
This position serves as a key liaison between our UAE-based sales team and clients/project stakeholders in Saudi Arabia. The ideal candidate will handle client-facing coordination tasks, ensure smooth execution of tenders, and support all project-related administrative requirements.
Key Responsibilities
- Act as the on-ground point of contact for clients and project teams.
- Coordinate with clients for site visits, document submissions, and quotations.
- Present and discuss quotations or clarifications with clients (as needed).
- Support sales in following up on ongoing tenders and project leads.
- Update and maintain tender documentation, trackers, and timelines.
- Liaise with internal departments to ensure timely delivery of project commitments.
- Provide periodic updates on the Saudi project pipeline, client meetings, and submissions.
- Identify new business leads or clients when opportunities arise.
- Strong communication and interpersonal skills (English proficiency required).
- Basic understanding of sales and tender processes.
- Proactive, self-motivated, and able to manage tasks independently.
- Ability to multitask and handle client communications professionally.
- Familiarity with MS Office tools (Excel, Word, Outlook).
- Bachelor's degree preferred.
- 2–4 years of experience in a sales coordination, client servicing, or admin support role in the Furniture Trading industry.
- Previous experience in a project-based or tender-focused environment is a plus.
- Proficiency in Arabic (mandatory) and English (preferred) for effective communication with clients and internal teams.
- Seniority level Associate
- Employment type Full-time
- Job function Sales and Business Development
- Industries Architecture and Planning
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#J-18808-LjbffrManager – Customer Experience Support
Posted 12 days ago
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- 10+ years of experience in digital banking platform support and operations.
- Proven expertise in IT infrastructure, including networking (LAN/WAN, firewalls, switches/routers), middleware integration, incident/problem management, SRE practices, backup/recovery, and SLA monitoring.
- Hands-on experience in the banking sector, particularly with banking applications infrastructure, risk/compliance system support, and business continuity planning.
- ITIL 4 certification, fluency in Arabic and English, and a strong understanding of SAMA, NIST, IFRS, and ITIL standards.
- Bachelor’s degree in IT or a related field.
- Familiarity with CRM/CX platforms such as Genesys or Twilio, and working knowledge of Agile/Scrum methodologies.
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.
We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.
Acknowledgements from Industry Peers:- Winner of Entrepreneur 360 Award (2019).
- IAOP Award; Ranked in top 100 internationally.
- Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
- Named one of the top ten fastest growing businesses in Houston in 2016.
- Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.
We rely on seven core values that enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these values, we have achieved success beyond all documented forecasts and expectations.
#J-18808-LjbffrCustomer Service
Posted today
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Full time
براتب 4000 ريال
نوع الوظيفة: دوام كامل
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)
Customer Service Specialist
Posted 2 days ago
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About the Role :
SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
Key Responsibilities :
- Respond to and serve our customers through SmartPlus official platforms and websites , as well as official social media channels such as Instagram, TikTok, etc.
- Provide accurate product information, support with order processing, and resolve customer issues effectively.
- Maintain strong product knowledge to guide customers and enhance their overall experience.
- Accurately document customer interactions, feedback, and cases in the CRM system.
- Collaborate with internal teams to ensure timely issue resolution and customer updates.
- Proactively identify opportunities for process improvements to elevate service quality.
- Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
Qualifications :
Requirements
Customer Service Specialist
Posted 3 days ago
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Job Description
SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
Key Responsibilities:
- Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
- Provide accurate product information, support with order processing, and resolve customer issues effectively.
- Maintain strong product knowledge to guide customers and enhance their overall experience.
- Accurately document customer interactions, feedback, and cases in the CRM system.
- Collaborate with internal teams to ensure timely issue resolution and customer updates.
- Proactively identify opportunities for process improvements to elevate service quality.
- Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
- High School Diploma or Technical Diploma (minimum).
- Previous experience in customer service or a related field is preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems is a plus.
- High School Diploma or Technical Diploma (minimum).
- Previous experience in customer service or a related field is preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems is a plus
Customer Service Supervisor
Posted 3 days ago
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JOB PURPOSE :
Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.
As a Customer Service Supervisor, you will oversee a team of approximately 6–10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.
KEY RESPONSIBILITIES :
- Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
- Track and improve customer service KPIs, developing action plans to exceed targets.
- Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
- Ensure clear and professional communication with internal teams and customers.
- Maintain compliance with internal procedures while enhancing customer experience.
- Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
- Monitor daily order activity and coordinate with logistics to resolve delivery issues.
- Provide exceptional customer service, managing difficult customers when necessary.
- Expertly use SAP and understand its impact on other systems.
- Innovate solutions based on product, customer, and market knowledge.
- Manage and resolve customer complaints in a timely manner.
- Provide pricing, availability, and scheduling information within established guidelines.
- Support master data accuracy and manage pricing roles as needed.
- Ensure audit requests are satisfied during the annual financial audit process.
- Support customer service representatives and back them up when necessary.
- Demonstrate problem-solving skills and adaptability in a dynamic environment.
- Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
- Be familiar with month-end processes, credit/debit processes, and other financial aspects.
QUALIFICATIONS, EXPERIENCE, & SKILLS :
Minimum Qualification and Experience :
- University degree.
- 5+ years of experience in a reputable organization in related roles.
- Exposure to customer service roles is preferred.
Job Specific Skills :
- Excellent communication and problem-solving skills.
- Ability to work under pressure.
- Skills in MS reporting tools like Excel, PowerPoint, etc.
We’re committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.
#J-18808-LjbffrCustomer Service Administrator
Posted 12 days ago
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Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.
Responsibilities and key activities:
General administrative support for Sales and Maintenance Supervisors:
Service Sales support activities
- Sends customer letters and supports mass updates in maintenance contracts
- Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
- Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
- Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
- Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
- Supports specific tasks from sales (e.g., contract creation)
- Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response
Maintenance Operations support activities
- Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
- Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
- Supports in repair and maintenance visit planning and communication with customer
- Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
- Creates planned service repairs when needed
- Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)
Specialized administration and support tasks:
Repair Tendering activities:
- Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
- Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
- Converts the sales lead to a tender depending on the contract coverage
- Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
- Proactively explains the tender content and value to the customer
- Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
- Answers customer's questions about the tender content, price level, discounts, and scheduling
- Creates the work/service order and confirms the order was received and created
- Receives and resolves customer queries and complaints about repairs forwarded from customer service
- Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target
3rd party inspection administration:
- Analyzes inspection needs and schedules individual inspections
- Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
- Creates service/work orders and requests spare parts
- Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
Support in public tenders
- Supports sales in proposal creation (public tenders)
- Assists in contract and sales order creation for public bids (admin handover)
- Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response
Support in customer reporting
- Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
- Prepares working instructions for KONE SSC to input relevant information to customer portals
- Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.
Are you the one?
- Diploma or higher will be advantageous.
- 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
- Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
- Excellent organizational skills – able to perform duties with minimal supervision.
- Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
- Excellent English language skills both spoken and written.
- Considering nationalization requirements, this position is open exclusively to Saudi nationals.
Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.
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Customer Service Executive
Posted 12 days ago
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Responsibilities :
- Oversee and manage the daily influx of leads for specific products of D&B.
- Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
- Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
- Liaison with other departments to ensure timely fulfillment of deliverables.
- Direct requests to the appropriate individuals or teams for resolution.
- Cultivate and nurture professional relationships with existing customers.
- Be knowledgeable about all existing offerings of D&B.
- Provide accurate and comprehensive information as needed.
- Lead efforts in maintaining and updating the customer database.
- Contribute to research activities and play a key role in generating sales leads.
Education :
Graduate
Work Experience :
- 3-5 years of experience in managing corporate customers and B2B customer service.
Other Skills/Requirements :
- Proven track record in customer service, corporate customer service preferred.
- Strong communication and interpersonal skills.
- Demonstrated ability to work effectively in a team.
- Customer-oriented with active listening skills.
- Ability to multitask, prioritize, and manage time efficiently.
- Thrives in a high-pressure work environment.
- Ability to manage different stakeholders simultaneously.
- Ability to engage clients and manage expectations.
Manager Customer Service
Posted 12 days ago
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Manager – Customer Service and Documentation
Department:
Customer Service and Documentation
Grade:
G
Reporting to:
Managing Director
Direct reports:
None
Job purpose:
· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.
Main tasks and responsibilities:
Customer Relations
· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.
· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.
· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.
· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.
· Managing email/ phone response to ensure timely response to internal and external customers.
· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.
· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.
· Manage Vessel/ Voyage changes and Customer Communications, as required.
· Attend Customs hearing/ enquiry, if necessary.
· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.
· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.
· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.
· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.
· Make SeaLead easy to do business with, through:
o Timely Delivery of Documents (Invoice/ Delivery Order).
o Timely Customs Filing, Cargo clearance and delivery.
o Pro-Active Notification of inbound shipments.
o Exception Management.
o Ensuring data integrity of systems.
· Support any ad hoc tasks assigned by management.
Dispute coordination, follow up on and closure
· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.
· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.
· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.
· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.
· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.
Leadership
· Train, develop and mentor team-members.
· Develop and maintain a Customer focused mindset in the Team.
· Monitor performance of individual Team Members and provide timely feedback for improvements.
· Willingness to provide support and coaching for team members and share Domain knowledge.
· Develop a robust succession plan and ensure people development and growth.
· Lead the team to achieve best-in-class Service.
· Responsible for employee engagement within the team.
Key interactions (Internal | External):
Internal: Across the Departments | Overseas offices .
Education requirements:
Language requirements:
Bachelor’s Degree or qualified professional
Good command of spoken and written English
Background and experience:
Competencies and skills:
· Minimum 10 years’ experience in the Container Shipping industry.
· Import/Export Shipping Processes and Documentation, Customs formalities is a must.
· Minimum 3-5 years’ experience in handling a small team.
· MS Office Applications and ability to prepare reports.
· Basic knowledge of geography and port operations.
· Manage and measure work performance.
· Excellent communication, written and verbal.
· Customer Orientated
· Attention to detail, error free working.
· Work well under pressure in a fast-paced and professional environment.
· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.
#J-18808-LjbffrCustomer Service Representative
Posted 12 days ago
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Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR0004072
- Communication with customers in written and via phone with defined SLA (response time) and quality standards
- Keeping records of customer’s interaction and contacts
- Researching required information using internal systems and resources
- Communication and coordination with CS Team members, internal departments, and GB offices
- Following-up in customer inquiries not immediately resolved
- Identifying and escalating priority issues
- Recommending process improvements
- Duties and responsibilities can be changed after arrangement
- Providing customers with correct and complete information
- Ensuring maintaining of KPIs and SLAs
- Ensuring the contact logging software is correctly used to allow reports and analysis
- Maintaining internal rules
- Secondary education degree or University degree (Bc/MA)
- Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
- Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
- PC literate with experience with MS Office
- Good communication skills
- Previous experience in Customer Service is an advantage (international environment is a significant advantage)
- Customer oriented
- Attention to detail and accuracy
- Enjoys a fast paced, ever-changing environment
- Team player
- Good analytical skills, focused on problem solving
- Ability to handle stress
- Multi-tasking
- Experience with Salesforce