131 Customer Support Engineer jobs in Saudi Arabia

Proudly voted a Great Place to Work, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Client Services Advisor, you will bedealingwith support issues that are complex in nature, carry differing priorities that must be addressed within predetermined service levels, cooperate with multiple stakeholders to perform their day-to-day duties, and represent the company in a visibly supportive manner.

Help us shape the future of communications by:

• Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.

• Executing day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring project performance, and issue tracking results.

• Providing in-depth training in areas of expertise, general product knowledge, and integration.

• Ensuring the availability of technical infrastructure, systems, products, and services.

• Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.

• Ensuring that communication flows internally and externally between different stakeholders at its best.

• Serving as a coach and trusted advisor to valued company clients.

• Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, includingbut not limited to the knowledge base, operations manual, marketing reports, processes, and procedures.

• Looking after the implementationof project plans for current and new projects to achieve targets.

• Supporting other agents in progressing their tickets.

• Following up and reporting customer escalations in a timely manner.

What you will bring:

• Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred.

• Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development.

• Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives.

• Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.

• Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance.

• Flexibility with working hours to support customer needs across different time zones.

• Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities.

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered.

• Enthusiasm for customer success and technology

• Quick learning ability and growth mindset

• Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus

As a Unifone, you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after the first anniversary.

• Your Birthday off!

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave and assistance for new parents.

Job Description Summary
The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.

Job Description
Essential Responsibilities
The Customer Support Solutions Engineer is responsible to support GA (Grid Automation) regions on the following topics:

• Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of Saudi Arabia product portfolio
• Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
• Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
• Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
• Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans, .
• Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
• Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
• Site investigations, lead of taskforces on strategic projects

His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:

• Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
• Engineering and maintenance tools, Cyber Security solutions and services
• Applications of electrical network management.

Reporting :
Solutions L3 support Leader

Qualifications/Requirements

• Bachelor's degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
• Very strong experience of leading technical project execution in grid automation portfolios
• Good knowledge of Power System and Substation Control.
• Excellent written/oral communication and interpersonal skills, customer focused.
• Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
• Strong analytical skills with ability to identify and explain critical issues.
• Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
• Willingness and ability to travel 25% of the time.
• English (written/spoken) mandatory for the position.
• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
• Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.

* *Additional Information*
*Relocation Assistance Provided:
No

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at Grid Automation level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

The Customer Support Solutions Lead Engineer provides support to Grid Automation regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.

Essential Responsibilities

The Customer Support Solutions Lead Engineer is responsible to support GA regions on the following topics:

• Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of SA product portfolio
• Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
• Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
• Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
• Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans,
• Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
• Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
• Site investigations, lead of taskforces on strategic projects

His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:

• Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
• Engineering and maintenance tools, Cyber Security solutions and services
• Applications of electrical network management.

Reporting : Solutions L3 support Leader

Qualifications/Requirements

• Bachelor's degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
• Very strong experience of leading technical project execution in grid automation portfolios
• Good knowledge of Power System and Substation Control.
• Excellent written/oral communication and interpersonal skills, customer focused.
• Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
• Strong analytical skills with ability to identify and explain critical issues.
• Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
• Willingness and ability to travel 25% of the time.
• English (written/spoken) mandatory for the position.
• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
• Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.

Relocation Assistance Provided: No

Overview
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview Of Role
As an Software & I.T
Support
Engineer.

you will reside in the KSA, based in Rapiscan's Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.

Working with UK and US teams you will work to diagnose and remediate I.T and software Issues, configure software & I.T. systems to integrate with customer networks solutions.The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdon.

The scope of this position includes hardware, network, software configuration, and documentation, , in support of the ongoing health and maintenance of all systems om country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.

Travel throughout the KSA is required, the company will provide transportation as part of your package .

Responsibilities
Operations – IT Systems Support:

• Address IT system-related and/or computer hardware-related issues
• Facilitate network connectivity working with ZATCA IT staff
• Support personnel to identify root cause of IT infrastructure related problems
• Provide 2 nd /3 rd Line support for I.T systems

Operations – Software Systems Support

• Address Software related issues, collecting logs and performing initial diagnostics
• Work with the Software team to identify root cause and formulate a solution
• Install and test software releases, monitoring efficacy
• Act as a conduit for customer feedback on software
• Provide 2 nd /3 rd Line support for Software systems

Patch Management & System Upgrades

• Validate and install patches across applicable systems.
• Provide support to field service teams with the installation of patches.
• Support the I.T Security advisor with installation and configuration of system upgrades.
• Provide further support to the installation of system upgrades on site.

Rapiscan Systems

• Report status to team leadership and senior management as required.
• Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• 5+ years of related/applicable experience in I.T and Software
• Must be familiar with Windows OS (both server and workstation) including Active Directory
• Must have working experience with configuring and troubleshooting Active Directory
• Experience with virtualization technologies e.g., Hyper-V, VMware is an advantage
• Must have advanced experience in networking with VLAN, VPN, and Firewall configurations
• Must have experience with configuring and maintaining networks.
• Must have experience in Software systems, diagnostic and troubleshooting.
• Must have a high-level of technical troubleshooting + remediation experience at a 2/3 rd line level.
• Experience working in a global environment across multiple time zones.
• Must be able to work and reside in the KSA.
• May Involve some international travel.

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineerto join our Customer Success Support team in a junior role. You will be responsible foroverseeing the installation and maintenance of OPSWAT products. Yourduties will include optimizing software application performance, installing updates, and performing debugging procedures. You willmanage customer issues with OPSWAT’s applications to ensurethey are resolved quickly and satisfactorily.

What You Will Be Doing

• The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
• Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
• Participates in testing and installing new software releases and application system upgrades.
• Review queues of open tickets and ensure each ticket is being handled appropriately.
• Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
• Work with application developers and the internal infrastructure team to troubleshoot applications.
• Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
• Provide phone support and chat support as required.
• Continuously improve technical knowledge of OPSWAT products.
• Coordinate with engineering and QA teams to administer code migrations in production.
• This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.

What We Need from You

• Bachelor’s degree in CS, MIS, or equivalent discipline.
• 1 - 2 years of technical support experience
• Experience in Linux (Ubuntu and CentOS), Windows, and MAC
• Experience with some network and virtualization.

It Would Be Nice If You Had

• Experience with Cybersecurity products

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

Junior Technical Support Engineer (fresh graduate)

Technical Support

Israel

Professional Service Consultant (Delivery Engineer)