188 Customer Success Management jobs in Saudi Arabia

Be You, Be Bayer

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining 'impossible'.

We're a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. Because of this, we're always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That's why we're on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities' development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

• Develop a list of HCP (Speakers /non speakers ) and continuously update it as per market dynamics .
• As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussions with his/her cusomer list to identify Scientific areas of major interest .
• As a trusted partner she/he will act as the primary (but non exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team .
• She/he to mutually co create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective .
• In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year,such talks will be integrated in a curriculum and will be repeated in different meeting formats .
• In coordination with Crossfunctional team such talks will be integrated in different meeting formats (Scientific lectures ,Peer to Peer talks ,Debate sessions ,3rd party symposia ,national and regional initiated Bayer events ,
• She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation .
• In collaboration with MSO team (back office support ) She/he has to plan and align meetings calendar ,meeting invitaions based on microsegmentation and HCP target needs.
• Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
• When needed the CES will facilitate the virtual meetings .
• Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)
• She/He needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format .
• Facilitate digital networking of like minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands.
• Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights ,adoption ladder and samples as required on Veeva.
• She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going
• micro segmentation process.
• Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
• Despite being a communication expert the CES will continue to be responsible with other Team members (known as Nucleus Team ) on acheiving nucleus related financial targets in his counry scope.
• Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
• Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer evolution campaign to drive movement of key customers across adoption ladder.
• As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process , .).

Your Experience

• University degree in pharmaceutical science.
• More than 1 year of experience within the pharmaceutical industry is a plus.
• Experience in ophthalmology field is plus
• Excellent stakeholder engagement record including partnering with TLs and institutes is required.
• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
• Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
• Hands on Experience of using digital & Virtual means and tools is a must.
• Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.
• Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
• Good understanding of agile ways of working is desired
• Robust understanding of medico marketing strategies and tactics
• Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.
• In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of CES in KSA must be appointed to a Saudi national citizen

Empowered to Achieve

At Bayer, we're all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you'll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

Who Are We

Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched order anything from anywhere experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it is a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

We are looking for an experienced Account Manager to join our team. In this role, you will play a vital part in driving the success of our business by managing and nurturing relationships with key restaurant partners. As an Account Manager, you will lead the entire client engagement process, ensuring smooth communication and resolution of issues. You will work closely with cross-functional teams, including finance, product, and operations, to deliver solutions that enhance client satisfaction and contribute to the growth of the organization.

This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.

If you are eager to take on this rewarding opportunity, we would love to hear from you. Apply today!

• Manage end-to-end client relationships, from onboarding to resolving complex issues.
• Collaborate with internal teams to ensure timely and effective solutions are provided to clients.
• Lead projects related to client success, ensuring business goals are met while maintaining high standards of service.
• Act as a trusted advisor to clients, helping them maximize the value of our services.
• Identify opportunities to enhance client satisfaction and contribute to their business growth.
• This role is ideal for someone with strong relationship management skills, problem-solving abilities, and a passion for ensuring client success.

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Proven experience as an Account Manager, preferably within the food and beverage or tech industry.
• Strong business acumen and financial literacy, with the ability to understand and interpret financial statements.
• Basic understanding of product design and development processes.
• Excellent problem-solving and negotiation skills, with a track record of resolving issues effectively.
• Strong communication and relationship-building skills, with the ability to manage multiple stakeholders.
• Familiarity with customer management systems (CRM) and tools for tracking account activities and issues.
• Ability to work under pressure and manage multiple accounts simultaneously.

• Fluency in English (written and spoken); additional languages are a plus.
• Experience within the food and beverage or tech industry.

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

About the Team

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion. From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.

As an Account Management Professional, you'll be instrumental in driving our growth in the Gulf region. You'll be responsible for the end-to-end management of our key accounts, from identifying and onboarding high-potential sellers and brands to negotiating commercial terms and monitoring their performance. This is a dynamic role that requires strong collaboration with various teams to improve KPIs and ensure our partners' success on the platform.

Responsibilities

• Identifying, acquiring, and onboard sellers, brands, and stores with high potential in the Gulf region
• Facilitating negotiations on commercial and payment terms, while finalizing deals with brands and sellers.
• Orchestrating the onboarding process and collaborating with relevant parties to establish operational models.
• Monitoring and analyzing key performance indicators (KPIs) including revenue, profit and loss, and stock levels, in close coordination with Retail and Marketplace teams.
• Engaging with cross-functional teams to enhance KPIs and ensure alignment with overarching business objectives.
• Improving account engagement on the platform through regular meetings, assessing progress, and fostering stronger business relationships.
• Developing and implementing follow-up reports and automation processes in collaboration with relevant stakeholders.
• Tracking project plans and KPIs, while providing strategic insights to inform decision-making processes.
• Spearheading marketing and campaign initiatives for brands and sellers in collaboration with the Category team.
• Managing and addressing customer inquiries, requests, and needs while monitoring the market for potential risks and opportunities.

Expected Qualifications

• Bachelor's or Master's Degree preferably in Engineering, Management, Business or related fields.
• Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Electronics and Home & Furniture categories.
• Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
• Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
• Fluency in English and Arabic communication, both written and verbal.

What We Offer

• Hybrid working model with flexibility:
  a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• Personalised training allowance and learning opportunities:
  Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one:
  Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team:
  Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best:
  Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks:
  Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Department:
Account Management

Employment Type:
Internship

Location:
KSA

Reporting To:
Noura Alrasheed

Description
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.

About The Role
As an
Account Management Intern
at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
• Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
• Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
• Upsell and cross-sell: increase client revenue and enhance client satisfaction by providing personalised recommendations.
• Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
• Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.
• Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
• Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
• Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.

Skills, Knowledge & Expertise

• Education: Fresh graduate in business administration, Finance, Economics, or a related field.
• Language: Bi-lingual Arabic and English speakers are required.
• Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
• Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.

Job Benefits

What You Can Expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).

If this sounds exciting to you, we'd love to hear from you

About the Team

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.

As an Account Management Intern, you'll step into the dynamic world of e-commerce, supporting our seller partners and contributing to their success on our platform. This hands-on internship within the FMCG/Beauty Category gives you a unique chance to gain real-world experience in seller operations and performance management. You'll apply your data-driven mindset and strong communication skills to onboard new sellers, expand their product selection, and analyze performance data to deliver valuable insights.

• • Immerse yourself in Trendyol's culture and ways of working.
• Support sellers with onboarding tasks, including order processing, reporting, and listing management.
• Drive selection expansion by helping sellers complete listing templates.
• Monitor daily sales and end-to-end supply chain operations (deliveries & returns).
• Share weekly performance feedback with sellers to enhance operational excellence.

• • Available to work full-time.
• Currently pursuing or recently graduated with a degree in Business, Management, Engineering, or a related field.
• Advanced proficiency in English.
• Strong analytical and data-driven mindset; skilled in Microsoft Excel with familiarity in basic data analytics (e.g., forecasting, dashboards).
• Team player with high learning agility, results orientation, and strong data literacy.
• Proactive, self-motivated, and able to turn ideas into action.
• Note: Due to national hiring requirements, we are only considering Saudi nationals for this internship.

What We Offer

A hybrid working model with flexibility — a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

Responsibility from day one — Take full ownership from the start in a culture where every voice is heard and valued.

A diverse, international team — Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

Opportunities to grow with the best — Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

Meaningful connections beyond tasks — Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply now and let's take the next step together.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Welcome to the world of Mrsool Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

We are looking for an experienced Account Manager to join our team. In this role, you will play a vital part in driving the success of our business by managing and nurturing relationships with key restaurant partners. As an Account Manager, you will lead the entire client engagement process, ensuring smooth communication and resolution of issues. You will work closely with cross-functional teams, including finance, product, and operations, to deliver solutions that enhance client satisfaction and contribute to the growth of the organization.

This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.

If you're eager to take on this rewarding opportunity, we'd love to hear from you. Apply today

• Manage end-to-end client relationships, from onboarding to resolving complex issues.
• Collaborate with internal teams to ensure timely and effective solutions are provided to clients.
• Lead projects related to client success, ensuring business goals are met while maintaining high standards of service.
• Act as a trusted advisor to clients, helping them maximize the value of our services.
• Identify opportunities to enhance client satisfaction and contribute to their business growth.
• This role is ideal for someone with strong relationship management skills, problem-solving abilities, and a passion for ensuring client success.

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• Proven experience as an Account Manager, preferably within the food and beverage or tech industry.
• Strong business acumen and financial literacy, with the ability to understand and interpret financial statements.
• Basic understanding of product design and development processes.
• Excellent problem-solving and negotiation skills, with a track record of resolving issues effectively.
• Strong communication and relationship-building skills, with the ability to manage multiple stakeholders.
• Familiarity with customer management systems (CRM) and tools for tracking account activities and issues.
• Ability to work under pressure and manage multiple accounts simultaneously.

• Fluency in English (written and spoken); additional languages are a plus.
• Experience within the food and beverage or tech industry.

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

Who Are We
Welcome to the world of Mrsool Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell
We are looking for an experienced
Account Manager
to join our team. In this role, you will play a vital part in driving the success of our business by managing and nurturing relationships with key restaurant partners. As an Account Manager, you will lead the entire client engagement process, ensuring smooth communication and resolution of issues. You will work closely with cross-functional teams, including finance, product, and operations, to deliver solutions that enhance client satisfaction and contribute to the growth of the organization.

This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.

If you're eager to take on this rewarding opportunity, we'd love to hear from you. Apply today
What You Will Do

• Manage end-to-end client relationships, from onboarding to resolving complex issues
• Collaborate with internal teams to ensure timely and effective solutions are provided to clients
• Lead projects related to client success, ensuring business goals are met while maintaining high standards of service
• Act as a trusted advisor to clients, helping them maximize the value of our services
• Identify opportunities to enhance client satisfaction and contribute to their business growth
• This role is ideal for someone with strong relationship management skills, problem-solving abilities, and a passion for ensuring client success

Requirements
What Are We Looking For

• Bachelor's degree in Business, Marketing, Finance, or a related field
• Proven experience as an Account Manager, preferably within the food and beverage or tech industry
• Strong business acumen and financial literacy, with the ability to understand and interpret financial statements
• Basic understanding of product design and development processes
• Excellent problem-solving and negotiation skills, with a track record of resolving issues effectively
• Strong communication and relationship-building skills, with the ability to manage multiple stakeholders
• Familiarity with customer management systems (CRM) and tools for tracking account activities and issues
• Ability to work under pressure and manage multiple accounts simultaneously

Who Will Excel

• Fluency in English (written and spoken); additional languages are a plus
• Experience within the food and beverage or tech industry

Benefits
What We Offer You

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment
• Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break

Welcome to the world of Mrsool Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

We are looking for an experienced Account Manager to join our team. In this role, you will play a vital part in driving the success of our business by managing and nurturing relationships with key restaurant partners. As an Account Manager, you will lead the entire client engagement process, ensuring smooth communication and resolution of issues. You will work closely with cross-functional teams, including finance, product, and operations, to deliver solutions that enhance client satisfaction and contribute to the growth of the organization.

This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.

If you're eager to take on this rewarding opportunity, we'd love to hear from you. Apply today

• Manage end-to-end client relationships, from onboarding to resolving complex issues.
• Collaborate with internal teams to ensure timely and effective solutions are provided to clients.
• Lead projects related to client success, ensuring business goals are met while maintaining high standards of service.
• Act as a trusted advisor to clients, helping them maximize the value of our services.
• Identify opportunities to enhance client satisfaction and contribute to their business growth.
• This role is ideal for someone with strong relationship management skills, problem-solving abilities, and a passion for ensuring client success.

Requirements

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• Proven experience as an Account Manager, preferably within the food and beverage or tech industry.
• Strong business acumen and financial literacy, with the ability to understand and interpret financial statements.
• Basic understanding of product design and development processes.
• Excellent problem-solving and negotiation skills, with a track record of resolving issues effectively.
• Strong communication and relationship-building skills, with the ability to manage multiple stakeholders.
• Familiarity with customer management systems (CRM) and tools for tracking account activities and issues.
• Ability to work under pressure and manage multiple accounts simultaneously.

• Fluency in English (written and spoken); additional languages are a plus.
• Experience within the food and beverage or tech industry.

Benefits

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.

About the role

As an Account Management Intern at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.

• Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
• Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
• Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
• Upsell and cross-sell: increase client revenue and enhance client satisfaction by providing personalised recommendations.
• Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
• Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.
• Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
• Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
• Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.

• Education: Fresh graduate in business administration, Finance, Economics, or a related field.
• Language: Bi-lingual Arabic and English speakers are required.
• Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
• Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.

What you can expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).

If this sounds exciting to you, we'd love to hear from you

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over 7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised + 1 billion in equity and debt funding from global and regional investors.