137 Customer Success jobs in Saudi Arabia

About InvestSky

We're on a mission to make investing accessible to all.

Our goal is to offer an all-in-one investing solution.

With InvestSky, people no longer have to get lost in multiple apps, drown in fragmented communities across social media in search of investment insights, or pay high fees to make an investment.

InvestSky offers an all-in-one solution to a more efficient and enjoyable investing journey for the MENA investors, both new and experienced ones.

With InvestSky, you can:

Mingle: get social, meet like-minded folk, follow friends, exchange ideas

Discover: build your knowledge and understand the market with our advanced tools to gain insights

Create: buy your favorite stocks and build your portfolio

We are looking for someone passionate about building the next big thing and making a true impact in the region.

Key Responsibilities

• Providing extraordinary service aligned with the company’s culture and objectives.
• Support users with onboarding and Know-Your-Client documentation.
• Respond to incoming questions or queries that might arise from users.
• Assist users in navigating the platform, if needed.
• Document user questions, queries, or issues they are facing. Support the Company in optimizing customer experience by sharing 'Voice of Customers' - customer complaints to the relevant team.
• Prepare analysis on the root cause of critical problems that occurred with users and prevent the same issue from recurring in the future.

Competencies

• Have experience working in customer-facing roles.
• Strong written and verbal communication skills (Arabic and English).
• Be service-oriented and have as many of the following characteristics: empathy, resourcefulness, communication, and relationship-building.
• Accountability and Ownership: Self-driven individual who can build and maintain high-scale projects end to end.
• Experienced in using Intercom or Zendesk.
  

Nice-to-have

• Experience in a B2C company.
• Basic understanding of the financial and investment ecosystems.

Benefits

• Market-standard compensation;
• Generous Employee Stock Ownership Plan in line with our belief that our employees should be owners of the company and not just contributors;
• You'll never have to pay for our premium paid plans ;)
• Being part of a founding team building something revolutionary in FinTech in the region.

Job Summary:
The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences.

Key Responsibilities:

1.Customer Relationship Management:

• Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact.
• Understand customer goals, challenges, and success metrics to provide tailored guidance and support.
• Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives.

2.Onboarding and Adoption:

• Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value.
• Drive product adoption by educating customers on features, best practices, and use cases that align with their goals.
• Monitor customer usage and engagement to identify opportunities for increased adoption and value realization.

3.Retention and Expansion:

• Proactively identify at-risk customers and develop action plans to mitigate churn.
• Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth.
• Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly.

4.Customer Advocacy:

• Act as the voice of the customer within the organization, sharing feedback and insights withOperation, Marketing, and Sales teams.
• Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives.
• Encourage satisfied customers to participate in case studies, testimonials, and referrals.

5.Data-Driven Insights and Reporting:

• Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores.
• Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities.
• Use data to identify trends, risks, and opportunities for improving the customer experience.

6.Continuous Improvement:

• Stay up-to-date on industry trends, product updates, and best practices in customer success.
• Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles.
• Participate in cross-functional projects to improve processes, tools, and strategies for customer success.

Qualifications:

*Education:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required).

• Experience 3-5 years of experience in customer success, account management, or a related role.
• Experience in SaaS, technology, or a subscription-based business model is highly desirable.

*Skills:

• Exceptional communication, presentation, and interpersonal skills.
• Strong problem-solving and strategic thinking abilities.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight,Totango).
• Ability to analyze data and translate insights into actionable strategies.
• Project management and organizational skills to manage multiple customer accounts effectively.

About 1Pass

1Pass is a home-grown Saudi fitness and wellness brand and app. We empower individuals to take charge of their health by providing flexible access to a variety of gyms, studios, and wellness centers across theKSA. We aim to make fitness and wellness accessible, affordable, and convenient for everyone, whether seeking a rigorous workout, stress relief, or a holistic wellness experience. With a single membership, our users can explore different facilities, try new classes, and build a routine that fits their lifestyle and goals. Join 1Pass, and be part of a team that's transforming how people achieve and maintain well-being in Saudi Arabia.

Job Summary:

The Customer Success Manager at 1Pass will oversee the customer service team, ensuring exceptional service delivery and a seamless user experience. This role involves establishing and implementing best practices to optimize customer interactions and improve satisfaction. The Customer Success Manager will also lead sales training initiatives, equipping the team with effective strategies to engage and retain clients. Additionally, they will maintain direct contact with customers, address inquiries, gather feedback, and foster strong relationships to drive loyalty and growth. This role is pivotal in creating a customer-focused culture, enhancing service standards, and supporting 1Pass's mission of making wellness accessible and enjoyable.

Responsibilities:

• Lead the Customer Service team to ensure the delivery of an exceptional customer experience across all touchpoints.
• Manage and guide the Telesales team to achieve sales targets and expand the customer base.
• Develop policies and procedures that ensure quality and efficiency in customer interactions.
• Monitor the performance of both teams through key performance indicators (KPIs) and provide regular reports to management.
• Build strategic relationships with customers to ensure their ongoing satisfaction and loyalty.
• Coordinate with other departments (such as Product, Marketing, and Finance) to enhance the overall customer experience.
• Propose and implement tools and technologies that improve efficiency and overall team performance

Required Skills:

• Experience: 3 years in customer success, customer service, or sales.
• Effective communication with customers at all levels.
• Data analysis and ability to measure customer satisfaction.
• Proactive problem-solving and solution provision.
• Time management and organization to meet tasks and deadlines.
• Proficiency in CRM tools, performance tracking systems, and data analysis techniques.

Benefits :

• Flexible working hours.

• Free membership for the employee and one family member or friend.

• Premium medical insurance.

Location: At the 1Pass headquarters - Jeddah

About 1Pass

1Pass is a home-grown Saudi fitness and wellness brand and app. We empower individuals to take charge of their health by providing flexible access to a variety of gyms, studios, and wellness centers across theKSA. We aim to make fitness and wellness accessible, affordable, and convenient for everyone, whether seeking a rigorous workout, stress relief, or a holistic wellness experience. With a single membership, our users can explore different facilities, try new classes, and build a routine that fits their lifestyle and goals. Join 1Pass, and be part of a team that's transforming how people achieve and maintain well-being in Saudi Arabia.

Job Summary:

The Customer Success Manager at 1Pass will oversee the customer service team, ensuring exceptional service delivery and a seamless user experience. This role involves establishing and implementing best practices to optimize customer interactions and improve satisfaction. The Customer Success Manager will also lead sales training initiatives, equipping the team with effective strategies to engage and retain clients. Additionally, they will maintain direct contact with customers, address inquiries, gather feedback, and foster strong relationships to drive loyalty and growth. This role is pivotal in creating a customer-focused culture, enhancing service standards, and supporting 1Pass's mission of making wellness accessible and enjoyable.

Responsibilities:

• Lead the Customer Service team to ensure the delivery of an exceptional customer experience across all touchpoints.
• Manage and guide the Telesales team to achieve sales targets and expand the customer base.
• Develop policies and procedures that ensure quality and efficiency in customer interactions.
• Monitor the performance of both teams through key performance indicators (KPIs) and provide regular reports to management.
• Build strategic relationships with customers to ensure their ongoing satisfaction and loyalty.
• Coordinate with other departments (such as Product, Marketing, and Finance) to enhance the overall customer experience.
• Propose and implement tools and technologies that improve efficiency and overall team performance

Required Skills:

• Experience: 3 years in customer success, customer service, or sales.
• Effective communication with customers at all levels.
• Data analysis and ability to measure customer satisfaction.
• Proactive problem-solving and solution provision.
• Time management and organization to meet tasks and deadlines.
• Proficiency in CRM tools, performance tracking systems, and data analysis techniques.

Benefits :

• Flexible working hours.

• Free membership for the employee and one family member or friend.

• Premium medical insurance.

Location: At the 1Pass headquarters - Jeddah

# Customer Success Manager

お仕事内容:

歓迎スキル:

給与と福利厚生:

Purpose:

We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.

Roles & Responsibilities:

1. Manage customer onboarding and product training.
2. Educate customers on the use and benefits of our products and services.
3. Ensure customers get fast time-to-value.
4. Keep clients engaged and regularly using products (increasing adoption).
5. Build customer loyalty and reduce churn (increasing retention).
6. Develop a positive customer experience and foster healthy working relationships.
7. Assist customers with setting up and navigating our platform.
8. Promote the value of the products.
9. Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
10. Solve customers’ issues and problems proactively.
11. Assist in creating training courses and educational materials.
12. Review customer complaints and concerns and seek to improve the customer experience.
13. Record and report customer feedback to upper management.

Gigalogy株式会社は、AIを活用したリアルタイムパーソナライゼーションを提供し、eコマースの成長を支援する企業です。ユーザー満足度の向上、ブランドロイヤルティの最大化、収益の拡大を目指し、使いやすくコストパフォーマンスに優れたサービスを提供しています。

さらに、先進的な生成AIを活用したインテリジェントなアプリケーションをノーコードで数時間以内に作成できるプラットフォーム も提供しています。これにより、複雑な課題を解決できるスマートアプリケーションの開発には、高度な専門知識、長時間の開発、そして多額のコストが必要 という問題を解消し、誰でも簡単に高度なアプリケーションを構築できる環境を提供しています。

Gigalogyでは、顧客との関係構築・維持をリードするCustomer Success Manager を募集しています。顧客とのコミュニケーションを大切にし、彼らが製品やサービスに満足し、最大限の価値を得られるようサポートする役割です。ソリューションエンジニアと密に連携し、技術的な質問にも対応しながら、顧客の成功を支援します。

お仕事内容:

• 顧客との関係を管理し、信頼関係を築く
• ソリューションエンジニアと協力し、顧客からの技術的な質問に迅速に対応する
• 顧客のKPIを監視・管理し、満足度向上を目指す
• 顧客のフィードバックを収集し、製品やサービスの改善に活かす
• 定期的に顧客とのミーティングを企画・実施し、利用状況や課題を確認
• 契約更新や追加導入の提案など、顧客との長期的な関係を維持・促進する
  
• カスタマーサクセス、アカウントマネージャー、または同様の役割での経験（2年以上が望ましい）
• 優れたコミュニケーション能力と問題解決スキル
• 顧客との関係構築に積極的で、結果志向のアプローチができる方
• 複数の顧客を同時に管理できるマルチタスクスキル
• ネイティブレベルの日本語能力（N1相当以上）
• 基本的なAPIやWebアプリケーションの知識がある方は歓迎

歓迎スキル:

• SaaS製品またはAI技術に関する知識・経験
• CRMツールやカスタマーサクセスプラットフォームの利用経験
• 技術的なバックグラウンドがある方はプラス

• 最先端のAI技術に触れながら、顧客と直接関わるポジションで活躍できる
• 柔軟な働き方が可能（リモートワーク制度あり）
• 成長企業でキャリアアップのチャンスが豊富

給与と福利厚生:

• 年俸 6,000,000円～8,000,000円（経験・能力を考慮して決定します。）
• 実績によって年2回昇給有り
• ボーナス年1回12月支給（業績により変更の可能性あり・試用期間はなし）
• ストックオプション

勤務時間: 10:00 - 19:00

休日休暇:
完全週休二日制（土日）、国民の祝日、年次有給休暇、病欠有給休暇（5日）

応募方法:
興味をお持ちの方は、履歴書・職務経歴書（日本語・英語どちらでも可）をご提出ください。
皆様のご応募をお待ちしております。

Gigalogy株式会社は、AIを活用したリアルタイムパーソナライゼーションを提供し、eコマースの成長を支援する企業です。ユーザー満足度の向上、ブランドロイヤルティの最大化、収益の拡大を目指し、使いやすくコストパフォーマンスに優れたサービスを提供しています。

さらに、先進的な生成AIを活用したインテリジェントなアプリケーションをノーコードで数時間以内に作成できるプラットフォーム も提供しています。これにより、複雑な課題を解決できるスマートアプリケーションの開発には、高度な専門知識、長時間の開発、そして多額のコストが必要 という問題を解消し、誰でも簡単に高度なアプリケーションを構築できる環境を提供しています。

Gigalogyでは、顧客との関係構築・維持をリードするCustomer Success Manager を募集しています。顧客とのコミュニケーションを大切にし、彼らが製品やサービスに満足し、最大限の価値を得られるようサポートする役割です。ソリューションエンジニアと密に連携し、技術的な質問にも対応しながら、顧客の成功を支援します。

お仕事内容:

• 顧客との関係を管理し、信頼関係を築く
• ソリューションエンジニアと協力し、顧客からの技術的な質問に迅速に対応する
• 顧客のKPIを監視・管理し、満足度向上を目指す
• 顧客のフィードバックを収集し、製品やサービスの改善に活かす
• 定期的に顧客とのミーティングを企画・実施し、利用状況や課題を確認
• 契約更新や追加導入の提案など、顧客との長期的な関係を維持・促進する
  
• カスタマーサクセス、アカウントマネージャー、または同様の役割での経験（2年以上が望ましい）
• 優れたコミュニケーション能力と問題解決スキル
• 顧客との関係構築に積極的で、結果志向のアプローチができる方
• 複数の顧客を同時に管理できるマルチタスクスキル
• ネイティブレベルの日本語能力（N1相当以上）
• 基本的なAPIやWebアプリケーションの知識がある方は歓迎

歓迎スキル:

• SaaS製品またはAI技術に関する知識・経験
• CRMツールやカスタマーサクセスプラットフォームの利用経験
• 技術的なバックグラウンドがある方はプラス

• 最先端のAI技術に触れながら、顧客と直接関わるポジションで活躍できる
• 柔軟な働き方が可能（リモートワーク制度あり）
• 成長企業でキャリアアップのチャンスが豊富

給与と福利厚生:

• 年俸 6,000,000円～8,000,000円（経験・能力を考慮して決定します。）
• 実績によって年2回昇給有り
• ボーナス年1回12月支給（業績により変更の可能性あり・試用期間はなし）
• ストックオプション

勤務時間: 10:00 - 19:00

休日休暇:
完全週休二日制（土日）、国民の祝日、年次有給休暇、病欠有給休暇（5日）

応募方法:
興味をお持ちの方は、履歴書・職務経歴書（日本語・英語どちらでも可）をご提出ください。
皆様のご応募をお待ちしております。

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Direct message the job poster from CyberSec Consulting

We are currently looking for a Customer Success Manager . The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight.The role requires a blend of strong Customer management experience with a strong technical background.

RESPONSIBILITIES :

●Technical Account Management – Should be competent with the Zimperium Product suite to help customer configure, deploy and adopt the product. Should have intermediate level Linux skills to help troubleshoot the On-Prem Zimperium set up. Should also be able to coordinate with other technical teams at the client location to enable integration with other client systems.

●Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

●Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value

●Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data

●Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations

●Customer Advocacy -Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities

QUALIFICATIONS:

●B.S. in Computer Science or an equivalent engineering degree

●7+ years of experience working with Enterprise software solutions, startup experience desirable

●3+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers. Self-motivated, strong problem-solving skills with good business acumen. Linux and Database/SQL skills are essential.Domain expertise in Mobility & Security is highly desirable

●Ability to travel

ADDITIONAL RESPONSIBILITIES

●Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues

●Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries IT Services and IT Consulting

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