155 Customer Success jobs in Saudi Arabia

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.

The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.

• Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.
• Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.
• Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.
• Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.
• Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.
• Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.
• Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.
• Maintain accurate and up-to-date customer records and engagement notes in the CRM.
• Generate adoption and engagement reports to support Customer Success team performance tracking.
• Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.

• Bachelor’s degree in Business, Communications, or a related field.
• Strong communication and interpersonal skills, both written and verbal.
• Basic understanding of customer success and product adoption principles.
• Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).
• Ability to learn quickly and explain technical features in simple, actionable terms.
• Strong problem-solving skills and attention to detail.
• Excellent organizational skills and ability to manage multiple customers simultaneously.

• Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.
• Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).
• Understanding of project or account management principles.
• Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).
• Knowledge of the fintech or financial services ecosystem.

We are a trusted recruitment partner for organizations across the Middle East. Established in 2016, we specialize in delivering unparalleled talent solutions by leveraging our strategic market presence and understanding of evolving industry dynamics.

Our customer is seeking a Customer Success Manager to contribute to success in the Other domain.

• Bachelor’s degree in a relevant field
• 3–7 years of relevant experience
• Strong communication and collaboration skills
• Proficiency with industry-standard tools/software
• Ability to manage multiple tasks and deadlines
• Knowledge of compliance and governance standards
• Experience in the related industry
• Strong problem-solving and analytical skills
• Ability to work in cross-functional teams
• Fluency in English; Arabic is a plus
• Proven track record of delivering results
• Adaptability to fast-paced environments

Riyadh, Saudi Arabia | Posted on 09/22/2025

We are looking for a highly motivated Customer Success Manager to join our team in Riyadh. This role is critical in building and maintaining long-term relationships with our enterprise clients, ensuring their success, and driving retention and growth. The ideal candidate will have strong experience in the Saudi market, excellent relationship management skills, and a proven track record of managing enterprise accounts.

• Act as the primary point of contact for assigned enterprise clients in KSA.
• Conduct regular client visits to strengthen relationships and understand business needs.
• Manage renewals and proactively drive upsell opportunities.
• Build trust and deliver value by positioning our solutions as strategic to the client’s success.
• Monitor customer engagement, measure health scores and CSAT, and take proactive steps to improve.
• Coordinate onboarding, training, and service delivery to ensure maximum adoption.
• Work cross-functionally with Sales, Product, and Support to resolve client issues and provide a seamless experience.
• Serve as the client’s advocate, bringing feedback to internal teams for continuous improvement.

• 3+ years of experience in Customer Success, Account Management, or a related role.
• Proven experience handling enterprise accounts in the KSA market.
• Strong interpersonal and communication skills, with the ability to influence at senior levels.
• Experience in renewals, upselling, and relationship building.
• Ability to measure and act on customer success metrics (health score, CSAT, adoption rates).
• Fluent in Arabic and English.
• Willingness to travel frequently to meet clients.

• Competitive salary and performance-based incentives.
• Opportunity to manage high-value enterprise accounts across Saudi Arabia.
• A collaborative environment where your voice and input directly impact client success.

Who are we?

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

About the Company:

Cohere’s Customer Success team is committed to partnering with customers to unlock business value through the deployment of our advanced Language Learning Model (LLM). Our clients range from early-stage startups to established global enterprises, and we view every interaction as an opportunity to inspire and enhance their AI journey.

About the Role:

We are seeking an experienced Customer Success Manager to join our dynamic team. In this role, you will engage with a diverse range of Enterprise customers, guiding them through complex implementations of Cohere's solutions to drive adoption and maximize value. You will work collaboratively with Sales, Product, Marketing, Partnerships, and Engineering teams to ensure exceptional outcomes for our customers.

Key Responsibilities:

- Deliver outstanding customer outcomes, demonstrated through successful product deployments, increased adoption, and high customer satisfaction levels.

- Define and manage structured onboarding and deployment projects for various Cohere products, ensuring seamless adoption and measurable success.

- Provide change management expertise to guide organizations through the adoption journey and maximize the impact of our solutions.

- Codify best practices, guides, and FAQs based on customer interactions.

- Gather customer feedback, identify trends, and communicate insights to internal stakeholders for product planning considerations.

- Collaborate with the Sales team for smooth handoffs between pre- and post-sale processes and for ongoing relationship management.

- Travel approximately 15% of the time to build strong customer relationships and understand their business goals.

- Create and execute customer success plans outlining goals, challenges, KPIs, and timelines.

- Advocate for customers internally, ensuring their needs are met within product development and organizational strategies.

- Identify and address at-risk renewals or user churn in collaboration with relevant internal teams.

- Foster customer advocacy and facilitate testimonials and case studies.

Qualifications:

- 6+ years of experience in customer-facing roles, especially with C-level technical audiences in complex global organizations.

- Full professional fluency in English and Arabic is required.

- Proven experience leading complex implementations of Generative AI or traditional ML solutions, with a focus on measurable business outcomes.

- Exceptional presentation and communication skills, particularly when engaging with executives and leaders.

- Strong problem-solving abilities and adeptness at managing multiple projects with effective prioritization.

- A humble attitude with a desire to help others and a commitment to learning new knowledge to ensure team and customer success.

- A solid track record of delivering and scaling exceptional customer experiences.

- A personal commitment to fostering the safe and ethical evolution of AI.

Preferred Qualifications:

- 8+ years of customer success or similar experience, preferably with a technical enterprise product.

- 5+ years managing relationships with large, complex global organizations.

- Experience working with Global 1000 Enterprise customers and managing success programs.

- Strong relationship-building skills across matrixed organizations.

- Ability to proactively identify product pain points and customer needs.

Join us at Cohere to drive AI adoption and business transformation while making a measurable impact on our clients’ success.

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form , and we will work together to meet your needs.

Full-Time Employees at Cohere enjoy these Perks:

An open and inclusive culture and work environment

Work closely with a team on the cutting edge of AI research

Weekly lunch stipend, in-office lunches & snacks

Full health and dental benefits, including a separate budget to take care of your mental health

100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK

Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend

️ 6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.

Job Summary:
The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences.

Key Responsibilities:

1.Customer Relationship Management:

• Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact.
• Understand customer goals, challenges, and success metrics to provide tailored guidance and support.
• Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives.

2.Onboarding and Adoption:

• Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value.
• Drive product adoption by educating customers on features, best practices, and use cases that align with their goals.
• Monitor customer usage and engagement to identify opportunities for increased adoption and value realization.

3.Retention and Expansion:

• Proactively identify at-risk customers and develop action plans to mitigate churn.
• Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth.
• Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly.

4.Customer Advocacy:

• Act as the voice of the customer within the organization, sharing feedback and insights withOperation, Marketing, and Sales teams.
• Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives.
• Encourage satisfied customers to participate in case studies, testimonials, and referrals.

5.Data-Driven Insights and Reporting:

• Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores.
• Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities.
• Use data to identify trends, risks, and opportunities for improving the customer experience.

6.Continuous Improvement:

• Stay up-to-date on industry trends, product updates, and best practices in customer success.
• Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles.
• Participate in cross-functional projects to improve processes, tools, and strategies for customer success.

Qualifications:

*Education:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required).

• Experience 3-5 years of experience in customer success, account management, or a related role.
• Experience in SaaS, technology, or a subscription-based business model is highly desirable.

*Skills:

• Exceptional communication, presentation, and interpersonal skills.
• Strong problem-solving and strategic thinking abilities.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight,Totango).
• Ability to analyze data and translate insights into actionable strategies.
• Project management and organizational skills to manage multiple customer accounts effectively.

Purpose:

We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.

Roles & Responsibilities:

1. Manage customer onboarding and product training.
2. Educate customers on the use and benefits of our products and services.
3. Ensure customers get fast time-to-value.
4. Keep clients engaged and regularly using products (increasing adoption).
5. Build customer loyalty and reduce churn (increasing retention).
6. Develop a positive customer experience and foster healthy working relationships.
7. Assist customers with setting up and navigating our platform.
8. Promote the value of the products.
9. Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
10. Solve customers’ issues and problems proactively.
11. Assist in creating training courses and educational materials.
12. Review customer complaints and concerns and seek to improve the customer experience.
13. Record and report customer feedback to upper management.

Company Description

At Systems Experts, we provide comprehensive business consulting services designed to meet the diverse requirements of our clients. Our team of experienced professionals excels in offering strategic guidance, process improvement, and organizational transformation to drive growth and success. We specialize in the seamless implementation of ERPNEXT to streamline business operations and enhance efficiencies. Our expertise in ERP systems ensures optimal resource utilization, improved data management, and faster decision-making processes. With our extensive knowledge, we empower organizations to achieve operational excellence and sustainable growth.

Role Description

This is a full-time on-site role for a Customer Success Specialist, located in the Riyadh Region. The Customer Success Specialist will be responsible for driving new sales, increasing revenue, and maintaining strong long term relationships to ensure potential and growth. this hybrid bridges sales accusations and account success acting as the clients main point of contact across their life cycle. fostering long-term customer relationships, ensuring customer satisfaction, and providing exceptional customer support. Daily tasks will include engaging with customers to understand their needs, resolving issues, and providing analytical insights to improve customer experience. The role also involves collaborating with cross-functional teams to ensure the delivery of high-quality service and support.

Key Responsibilities

1. New Sales Acquisition

2. Identify and qualify new business opportunities

3. Lead prospecting, presentations, demos, proposals, and deal closing.

4. Work closely with marketing for lead nurturing and pipeline acceleration.

5. Revenue Growth

6. Drive upselling and cross-selling strategies for existing clients.

7. Maintain a revenue-focused sales funnel across new and current accounts.

8. Prepare and manage forecasts and quarterly plans.

9. Client Relationship Management

10. Act as the single point of contact for key accounts.

11. Ensure client satisfaction and retention through ongoing communication.

12. Monitor project success and feedback loops post-sale.

13. Presentation & Communication

14. Deliver compelling sales presentations, ROI justifications, and solution walk-throughs.

15. Present QBRs (Quarterly Business Reviews) and growth plans to clients.

KPIs & Performance Indicators

Target Area (success criteria)

New sales and revenue growth

Relationship and loyalty

Account expansion

Service excellence

Future revenue visibility

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills and the ability to provide data-driven insights
• Customer Support and Communication skills
• Ability to work effectively in a team environment
• Experience in a customer-facing role
• Solution selling & consultative sales
• ERPNext system proficiency
• Negotiation & closing skills
• Client lifecycle understanding (from onboarding to renewal)

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.

What should you know about us?

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

Know more about us at

You would love our tribe:

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you

A sneak peek into the role:

As a Customer Success Manager, you will be responsible for managing a portfolio of Seclore's largest and most strategic customers. Your primary focus will be to drive customer success, retention, and account growth by ensuring they achieve their expected business outcomes with Seclore solutions. You will build long-term, trusted relationships with customers, acting as their advisor and advocate, while collaborating with internal teams to align Seclore's offerings with their evolving needs. Your success in this role will be measured by customer satisfaction, value realization, and long-term loyalty, ultimately turning them into strong brand advocates.

Here's what you will get to explore:

• In Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
• Responsible for leading discovery sessions with IT and business users to understand the new use cases / client's business objectives and system/application needs
• With excellent understanding of Seclore's product features and related technologies, design the solution that best meets the client's requirements
• Proactively create documentary artifacts like business cases, usage scenarios, solution blueprints, FAQs, meeting notes etc.
• Support the various internal customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project
• Become an expert on the customer's Seclore deployment and their trusted advisor for their strategic business direction
• Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams
• Educate customers on the value they can generate from the power of their Seclore solution Ensure customers employ best practices and their Seclore solution is optimized for maximum value Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies
• Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience
• Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
• As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
• Gather customer product feedback and communicate with product management to shape product roadmap development
• Work with the customer team to achieve timely contract renewals and opportunities for upsell/cross-sell
• CSM should be able to build and nurture a team in future.
• Need to have experience with endpoint security products like DLP, Classification, DRM
• Need to have consulting skills
• Drive value realization and strategic discussions with customers - expected from such a senior person

We can see the next Entrepreneur At Seclore if you have:

• Bachelor's 08+ years of experience in handling end to end customers relationships, preferably in the SaaS industry
• Leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
• Proven track record of successfully managing customer relationships and delivering results Strong consulting background
• Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams Proven ability to build and sell business cases to customer teams
• Excellent organization, project management, time management, and communication skills Ability to quickly grasp and distinctly explain technological and business concepts
• Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
• Strong understanding of business processes and their implementation into enterprise business applications
• Team player who will innovate to continue improving the way Seclore serves its customer
• Bachelor's degree in technology, business, or related field (MBA preferred) Ability to travel 60%+ of the time
• Highly energetic, with a passion for helping customers, achieve expected business outcomes Multitasker with willingness to 'roll up sleeves' and assist wherever needed
• Deep credibility in inspiring confidence in C-level decision makers
• Extensive business process management experience and expertise- ideally in the areas of Government, banking, financial services, insurance, and manufacturing
• Previous experience with a major systems integrator and/or a customer success function preferred
• Experience with SaaS/Subscription solution offerings is a plus Knowledge of information cyber security

Why do we call Seclorites Entrepreneurs not Employees?

• We value and support those who take the initiative and calculate risks.
• We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business.
• We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.

Excited to be the next Entrepreneur, apply today

Don't have some of the above points in your resume at the moment? Don't worry. We will help you build it.

Let's build the future of data security at Seclore together.

Overview
WELCOME TO
SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team
As a Customer Success Manager (CSM), your mission is to ensure customer success through strategic partnership, proactive service management, and advocacy. You'll work with key stakeholders—up to VP level—helping customers achieve their business objectives by aligning them with SITA's Service Management solutions.

You will be part of the Customer Service Management team, reporting to the Senior Customer Success Manager. This role plays a critical part in executing SITA's service commitments, maximizing the value delivered to customers, and identifying opportunities to grow revenue through upselling and renewals.

What You'll Do

• Serve as a strategic partner and trusted advisor to customer stakeholders and executive sponsors.
• Build strong customer relationships to drive adoption, satisfaction, and retention.
• Act as the voice of the customer within SITA, escalating and resolving operational issues proactively.
• Lead operational service performance reviews and other service-related meetings aligned with contractual and SITA standards.
• Manage end-to-end operational escalation and customer dissatisfaction issues to resolution.
• Drive continual service improvements (CSI) with recommendations for service upgrades and innovation.
• Monitor service delivery performance and own Service Improvement Plans (SIPs).
• Support resolution of complex network incidents and lead implementation of change requests.
• Collaborate with sales teams to identify and close renewal and expansion opportunities.
• Act as a pre-sales service expert by contributing to service design, support models, and service level agreements for complex or customized solutions.
• Manage billing accuracy, cost control, and revenue tracking related to assigned accounts.
• Maintain up-to-date knowledge of SITA products and services, as well as competitive solutions in the market.
• Supervise and guide other client service staff supporting the customer.

Qualifications
ABOUT YOUR SKILLS

• Bachelor's degree in Computer Science, Software Engineering, or a related field in Information Technology.
• Minimum of 5 years of experience in customer service for large-scale IT systems.
• Proven experience in managing and supporting Level 1 and Level 2 technical support for software system services and functions.
• Demonstrated ability to guide and mentor team members to ensure accurate and timely handling of customer inquiries.
• Experience in resolving complex customer issues that cannot be addressed by the support team and escalating unresolved issues to Level 3 support when necessary.
• Skilled in developing and implementing operational procedures to enhance service delivery.
• Strong understanding of service level agreements (SLAs), technical policies, and compliance monitoring.
• Proficiency in assigning and distributing customer service tasks to ensure smooth and efficient workflow.
• Ability to generate regular and ad hoc reports on system issues, incident progress, and resolutions.
• Applicants must be Saudi nationals to be considered for this position.

NICE-TO-HAVE

• Background in airline or air transport
• Hands-on SQL experience

What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:
Work from home up to 2 days/week (depending on your team's needs)

Flex Day:
Make your workday suit your life and plans.

Flex Location:
Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:
We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development
: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits
: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.