112 Customer Success jobs in Saudi Arabia

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 1000 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

• Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
• Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
• Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
• Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
• A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
• Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

• Must be a Saudi national.
• 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
• Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
• Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
• Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
• Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
• Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs.
• Client Empathy – You’ll be building deep, trusting relationships.
• Communication Skills - Excellent verbal, written, and presentation skills in English.
• Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
• Curiosity - You’re interested in learning more about the industry and show an outstanding curiosity towards the client base.
• Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
• Knowledge - Accounting and Finance processes is a strong plus.

• Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it
• Contribute to building the Middle East’s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance

Gigalogy株式会社は、AIを活用したリアルタイムパーソナライゼーションを提供し、eコマースの成長を支援する企業です。ユーザー満足度の向上、ブランドロイヤルティの最大化、収益の拡大を目指し、使いやすくコストパフォーマンスに優れたサービスを提供しています。

さらに、先進的な生成AIを活用したインテリジェントなアプリケーションをノーコードで数時間以内に作成できるプラットフォーム も提供しています。これにより、複雑な課題を解決できるスマートアプリケーションの開発には、高度な専門知識、長時間の開発、そして多額のコストが必要 という問題を解消し、誰でも簡単に高度なアプリケーションを構築できる環境を提供しています。

Gigalogyでは、顧客との関係構築・維持をリードするCustomer Success Manager を募集しています。顧客とのコミュニケーションを大切にし、彼らが製品やサービスに満足し、最大限の価値を得られるようサポートする役割です。ソリューションエンジニアと密に連携し、技術的な質問にも対応しながら、顧客の成功を支援します。

お仕事内容:

• 顧客との関係を管理し、信頼関係を築く
• ソリューションエンジニアと協力し、顧客からの技術的な質問に迅速に対応する
• 顧客のKPIを監視・管理し、満足度向上を目指す
• 顧客のフィードバックを収集し、製品やサービスの改善に活かす
• 定期的に顧客とのミーティングを企画・実施し、利用状況や課題を確認
• 契約更新や追加導入の提案など、顧客との長期的な関係を維持・促進する
  
• カスタマーサクセス、アカウントマネージャー、または同様の役割での経験（2年以上が望ましい）
• 優れたコミュニケーション能力と問題解決スキル
• 顧客との関係構築に積極的で、結果志向のアプローチができる方
• 複数の顧客を同時に管理できるマルチタスクスキル
• ネイティブレベルの日本語能力（N1相当以上）
• 基本的なAPIやWebアプリケーションの知識がある方は歓迎

歓迎スキル:

• SaaS製品またはAI技術に関する知識・経験
• CRMツールやカスタマーサクセスプラットフォームの利用経験
• 技術的なバックグラウンドがある方はプラス

• 最先端のAI技術に触れながら、顧客と直接関わるポジションで活躍できる
• 柔軟な働き方が可能（リモートワーク制度あり）
• 成長企業でキャリアアップのチャンスが豊富

給与と福利厚生:

• 年俸 6,000,000円～8,000,000円（経験・能力を考慮して決定します。）
• 実績によって年2回昇給有り
• ボーナス年1回12月支給（業績により変更の可能性あり・試用期間はなし）
• ストックオプション

勤務時間: 10:00 - 19:00

休日休暇:
完全週休二日制（土日）、国民の祝日、年次有給休暇、病欠有給休暇（5日）

応募方法:
興味をお持ちの方は、履歴書・職務経歴書（日本語・英語どちらでも可）をご提出ください。
皆様のご応募をお待ちしております。

Gigalogy株式会社は、AIを活用したリアルタイムパーソナライゼーションを提供し、eコマースの成長を支援する企業です。ユーザー満足度の向上、ブランドロイヤルティの最大化、収益の拡大を目指し、使いやすくコストパフォーマンスに優れたサービスを提供しています。

さらに、先進的な生成AIを活用したインテリジェントなアプリケーションをノーコードで数時間以内に作成できるプラットフォーム も提供しています。これにより、複雑な課題を解決できるスマートアプリケーションの開発には、高度な専門知識、長時間の開発、そして多額のコストが必要 という問題を解消し、誰でも簡単に高度なアプリケーションを構築できる環境を提供しています。

Gigalogyでは、顧客との関係構築・維持をリードするCustomer Success Manager を募集しています。顧客とのコミュニケーションを大切にし、彼らが製品やサービスに満足し、最大限の価値を得られるようサポートする役割です。ソリューションエンジニアと密に連携し、技術的な質問にも対応しながら、顧客の成功を支援します。

お仕事内容:

• 顧客との関係を管理し、信頼関係を築く
• ソリューションエンジニアと協力し、顧客からの技術的な質問に迅速に対応する
• 顧客のKPIを監視・管理し、満足度向上を目指す
• 顧客のフィードバックを収集し、製品やサービスの改善に活かす
• 定期的に顧客とのミーティングを企画・実施し、利用状況や課題を確認
• 契約更新や追加導入の提案など、顧客との長期的な関係を維持・促進する
  
• カスタマーサクセス、アカウントマネージャー、または同様の役割での経験（2年以上が望ましい）
• 優れたコミュニケーション能力と問題解決スキル
• 顧客との関係構築に積極的で、結果志向のアプローチができる方
• 複数の顧客を同時に管理できるマルチタスクスキル
• ネイティブレベルの日本語能力（N1相当以上）
• 基本的なAPIやWebアプリケーションの知識がある方は歓迎

歓迎スキル:

• SaaS製品またはAI技術に関する知識・経験
• CRMツールやカスタマーサクセスプラットフォームの利用経験
• 技術的なバックグラウンドがある方はプラス

• 最先端のAI技術に触れながら、顧客と直接関わるポジションで活躍できる
• 柔軟な働き方が可能（リモートワーク制度あり）
• 成長企業でキャリアアップのチャンスが豊富

給与と福利厚生:

• 年俸 6,000,000円～8,000,000円（経験・能力を考慮して決定します。）
• 実績によって年2回昇給有り
• ボーナス年1回12月支給（業績により変更の可能性あり・試用期間はなし）
• ストックオプション

勤務時間: 10:00 - 19:00

休日休暇:
完全週休二日制（土日）、国民の祝日、年次有給休暇、病欠有給休暇（5日）

応募方法:
興味をお持ちの方は、履歴書・職務経歴書（日本語・英語どちらでも可）をご提出ください。
皆様のご応募をお待ちしております。

تتمثل مهمة مسؤول نجاح العملاء في ضمان تحقيق العملاء لأقصى استفادة من المنتجات والخدمات المقدمة لهم، من خلال توفير الدعم المستمر والمشورة المناسبة لهم، وتعزيز علاقة طويلة الأمد معهم. يركز هذا الدور على تحسين تجربة العملاء وزيادة رضاهم، مما يساهم في تحقيق معدلات عالية من الاحتفاظ بالعملاء والحد من التخلي عن الخدمات.

• دعم العملاء: تقديم الدعم المستمر للعملاء بعد عملية البيع لضمان استفادتهم الكاملة من المنتجات والخدمات.
• تحليل احتياجات العملاء: فهم احتياجات العملاء ومشاكلهم وتوفير الحلول المناسبة التي تساعدهم على تحقيق أهدافهم.
• إدارة العلاقات: بناء علاقات قوية وطويلة الأمد مع العملاء، والحفاظ على تواصل مستمر معهم لضمان رضاهم.
• التدريب والإرشاد: تقديم التدريب والإرشادات للعملاء حول كيفية استخدام المنتجات والخدمات بشكل فعّال.
• تحديد الفرص التجارية: التعرف على الفرص الإضافية لبيع خدمات أو منتجات إضافية أو تحسينات بناءً على احتياجات العملاء.
• قياس نجاح العملاء: متابعة مؤشرات الأداء الرئيسية (KPIs) الخاصة بالعملاء مثل مستوى الرضا، ووقت الاستجابة، والمشاكل المحلولة، ونسبة الاحتفاظ بالعملاء.
• حل المشكلات: التفاعل مع العملاء لحل أي مشاكل أو تحديات يواجهونها، والتأكد من رضاهم الكامل.
• التغذية الراجعة: جمع التغذية الراجعة من العملاء وتحليلها لتقديم توصيات لتحسين المنتجات أو الخدمات.
• التحليل والتقارير: إعداد تقارير دورية حول أداء العملاء، وتقديم رؤى لتحسين استراتيجيات الخدمة.

Business Overview:

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

The Customer Success Specialist is responsible for supporting the Customer Success Manager in establishing and nurturing relationships with clients to enhance value, satisfaction, and retention. This role focuses on understanding client needs, assisting in the adoption of solutions, and contributing to the voice of the customer within the organization. The Customer Success Specialist plays a key role in driving customer engagement and ensuring a positive customer experience.

Key Responsibilities:

• Client Relationship Support

• Engage with customers, partner and internal stakeholders’ and support foundational relationships with key customers to enable quality solution delivery and health

• Facilitate effective communication between clients and decision makers to smooth adaption of solutions and address any concerns that may arise during implementation

• Understanding Client Needs

• Gather customer feedback and insights to represent the "Voice of the Customer" within the company to ensure that client perspectives are considered in product development and services Improvements by conducting surveys and Interviews to collect feedback and present findings to relevant teams

• Provide clients with consistent updates on project status and any issues that arise to maintain transparency and build trust with clients by scheduling regular communication touchpoints

• Customer Retention and Growth

• Assist in gathering data for business reviews to showcase the value provided to clients to be able to reinforce the relationship and justify continued partnership through demonstrating ROI

• Market Research and Insights

• Conduct basic competitive research and assist in gathering insights on industry trends to Inform Internal strategies and help clients stay competitive

• Assist in developing surveys to gather customer feedback to identify areas for improvement and enhance customer experience

• Content Development

• Assist in creating marketing and technical content to support customer needs to provide valuable resources that help clients utilize products effectively by working

with marketing teams to draft content that aligns with customer interests and product features

• Support the execution of marketing campaigns to inform clients about new offerings to keep customers engaged and informed about product developments

• Collaboration with Internal Teams

• Collaborate with marketing, sales, and services teams to share customer insights to ensure a cohesive approach to customer success across functions by participating in cross-functional meetings to provide customer feedback and insights that inform strategy

Qualifications

- Education: Bachelor's degree in computer science or related field.

- Experience: 0-1 years of experience in customer support, communications, or a related field.

- Familiarity with the IT software industry is a plus Sales Enablement Certification

- Strong communication skills, both verbal and written.

- Ability to work collaboratively in a team environment.

- Attention to detail and strong organizational skills.

- Basic analytical skills to support data collection and reporting

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodation for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws

The driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, desire, and ambition to continually push the boundaries, overcome hurdles, and challenge the status quo to find better solutions. These qualities of passion, pride, and aspiration are reflected in our career development programs, community service support, and social events that foster fun and relationship building across our global community.

The Customer Success Manager (CSM) is responsible for building and maintaining strong, high-level trusted advisor relationships within assigned accounts, ensuring high customer satisfaction and ROI recognition tied to customer initiatives. The CSM will help a portfolio of customers achieve their business transformation goals by leveraging our solutions through trusted relationships, providing insights on technology, governance, adoption, and industry thought leadership. The role requires aligning our success with customer business initiatives, demonstrating autonomy, ownership, and dedication to helping customers assess their maturity through a value framework process.

• Owns the customer experience, journey (adoption and value capture), and renewal results for assigned accounts.
• Focuses on customer intimacy and delivering business impact and innovation.
• Builds and nurtures relationships with decision makers, influencers, and senior management to deepen account engagement.
• Understands customer environments, challenges, and opportunities; aligns AspenTech’s initiatives accordingly.
• Acts as a trusted advisor throughout the customer lifecycle, from initial sale to renewal and growth.
• Ensures solutions are understood to increase adoption and satisfaction.
• Conducts executive reviews, user meetings, and strategic planning through proactive contact and visits.
• Collaborates internally to develop account strategies, renewals, and expansion opportunities.
• Facilitates cross-functional teamwork and manages resources effectively.
• Provides product insights and strategic advice for sales and training initiatives.
• Identifies and mitigates risks to customer growth, satisfaction, or renewal.
• Nurtures accounts into long-term partnerships, increasing solution adoption.

• Bachelor’s Degree in Process/Chemical Engineering preferred.
• 8-10 years of experience in the process industry.
• 3 years using AspenTech or similar engineering solutions in process industries.
• 8+ years in Pre-Sales, Customer Relationship Management, or Customer Success Management.
• Excellent communication skills in English and Arabic.
• Proven track record of meeting or exceeding revenue or business objectives.
• Experience leading cross-functional teams and managing projects.
• Experience managing multi-million-dollar portfolios.
• Strong relationship-building skills with key decision makers and senior management.
• Self-motivated, agile, with strong business acumen.

Job Summary:
The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences.

Key Responsibilities:

1.Customer Relationship Management:

• Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact.
• Understand customer goals, challenges, and success metrics to provide tailored guidance and support.
• Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives.

2.Onboarding and Adoption:

• Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value.
• Drive product adoption by educating customers on features, best practices, and use cases that align with their goals.
• Monitor customer usage and engagement to identify opportunities for increased adoption and value realization.

3.Retention and Expansion:

• Proactively identify at-risk customers and develop action plans to mitigate churn.
• Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth.
• Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly.

4.Customer Advocacy:

• Act as the voice of the customer within the organization, sharing feedback and insights withOperation, Marketing, and Sales teams.
• Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives.
• Encourage satisfied customers to participate in case studies, testimonials, and referrals.

5.Data-Driven Insights and Reporting:

• Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores.
• Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities.
• Use data to identify trends, risks, and opportunities for improving the customer experience.

6.Continuous Improvement:

• Stay up-to-date on industry trends, product updates, and best practices in customer success.
• Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles.
• Participate in cross-functional projects to improve processes, tools, and strategies for customer success.

Qualifications:

*Education:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required).

• Experience 3-5 years of experience in customer success, account management, or a related role.
• Experience in SaaS, technology, or a subscription-based business model is highly desirable.

*Skills:

• Exceptional communication, presentation, and interpersonal skills.
• Strong problem-solving and strategic thinking abilities.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight,Totango).
• Ability to analyze data and translate insights into actionable strategies.
• Project management and organizational skills to manage multiple customer accounts effectively.