46 Customer Strategy jobs in Saudi Arabia

Associate Business & Strategy Consultant (Saudi National) - 1 Year Contract Associate Business & Strategy Consultant (Saudi National) - 1 Year Contract

3 weeks ago Be among the first 25 applicants

Octopus by RTG seeking a dynamic and driven Associate Business & Strategy Consultant to join a partner reputable consultancy firm that is expanding team in Riyadh. As part of our consultancy division, you will work closely with senior consultants and clients to identify business needs, develop strategic solutions, and support effective implementation across diverse industries.

Responsibilities:

• Collaborate with senior consultants to conduct research and analysis on business challenges and opportunities
• Assist in the development of strategic plans and recommendations based on thorough data analysis and market insights
• Support in preparing presentations, reports, and documentation to articulate findings and strategies to clients
• Participate in client workshops, meetings, and discussions to gather requirements and align on project objectives
• Engage in project management activities, ensuring project deliverables are met within agreed timelines
• Keep abreast of industry trends, competitor activities, and market dynamics to provide valuable insights
• Contribute to the continuous improvement of consulting methodologies and best practices within the team
• Foster strong relationships with clients, understanding their needs and facilitating open communication
  
  

Requirements

• Bachelor's degree in Business Administration, Management, Economics, or a related field; a master's degree is a plus
• 1-3 years of experience in consulting, business development, or strategic planning
• Saudi National
• Strong analytical and problem-solving skills, with proficiency in data analysis tools
• Excellent written and verbal communication skills, with the ability to present complex information clearly
• Ability to work collaboratively within a team environment and engage with clients effectively
• Proficient in MS Office Suite (Excel, PowerPoint, Word) and other related software
• Ability to adapt quickly to changing priorities and manage multiple tasks simultaneously
• Willingness to learn and develop skills in a fast-paced and dynamic consulting environment
  
  

Benefits

Why work with us?

Join us to shape your career and thrive in a supportive, forward-thinking environment

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Robusta Studio by 2x

Sign in to set job alerts for “Business Strategy Consultant” roles. Business Excellence/ Business Process Management Senior Consultant - 1-Year Engagement EY Parthenon Strategy Consultant - Saudi Talent, KSA Business Continuity Management Consultant Senior Consultant- Growth Strategy and Implementation Business Analyst - Digital Products - Saudi National - 1-Year Engagement Management Consultant - Riyadh (Saudi Nationals Only) Strategy Senior Consultant/ Manager - 1-Year Engagement Senior Strategy Consultant onsite in Riyadh (2 months Contract) - Octopus by RTG AI and Digital Transformation Trainer (Consultant) Director - Motorsport Business Development & Partnerships (COR724) Consultant | Strategy & Transactions | M&A | Transaction Diligence, Execution & Reporting | KSA Senior Manager – Healthcare Management Consultant Facility Management Consultant - Talent Pool (KSA)

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Associate Business & Strategy Consultant (Saudi National) - 1 Year Contract Associate Business & Strategy Consultant (Saudi National) - 1 Year Contract

3 weeks ago Be among the first 25 applicants

Octopus by RTG seeking a dynamic and driven Associate Business & Strategy Consultant to join a partner reputable consultancy firm that is expanding team in Riyadh. As part of our consultancy division, you will work closely with senior consultants and clients to identify business needs, develop strategic solutions, and support effective implementation across diverse industries.

Responsibilities:

• Collaborate with senior consultants to conduct research and analysis on business challenges and opportunities
• Assist in the development of strategic plans and recommendations based on thorough data analysis and market insights
• Support in preparing presentations, reports, and documentation to articulate findings and strategies to clients
• Participate in client workshops, meetings, and discussions to gather requirements and align on project objectives
• Engage in project management activities, ensuring project deliverables are met within agreed timelines
• Keep abreast of industry trends, competitor activities, and market dynamics to provide valuable insights
• Contribute to the continuous improvement of consulting methodologies and best practices within the team
• Foster strong relationships with clients, understanding their needs and facilitating open communication
  
  

Requirements

• Bachelor's degree in Business Administration, Management, Economics, or a related field; a master's degree is a plus
• 1-3 years of experience in consulting, business development, or strategic planning
• Saudi National
• Strong analytical and problem-solving skills, with proficiency in data analysis tools
• Excellent written and verbal communication skills, with the ability to present complex information clearly
• Ability to work collaboratively within a team environment and engage with clients effectively
• Proficient in MS Office Suite (Excel, PowerPoint, Word) and other related software
• Ability to adapt quickly to changing priorities and manage multiple tasks simultaneously
• Willingness to learn and develop skills in a fast-paced and dynamic consulting environment
  
  

Benefits

Why work with us?

Join us to shape your career and thrive in a supportive, forward-thinking environment

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Robusta Studio by 2x

Sign in to set job alerts for "Business Strategy Consultant" roles. Business Excellence/ Business Process Management Senior Consultant - 1-Year Engagement EY Parthenon Strategy Consultant - Saudi Talent, KSA Business Continuity Management Consultant Senior Consultant- Growth Strategy and Implementation Business Analyst - Digital Products - Saudi National - 1-Year Engagement Management Consultant - Riyadh (Saudi Nationals Only) Strategy Senior Consultant/ Manager - 1-Year Engagement Senior Strategy Consultant onsite in Riyadh (2 months Contract) - Octopus by RTG AI and Digital Transformation Trainer (Consultant) Director - Motorsport Business Development & Partnerships (COR724) Consultant Strategy & Transactions M&A Transaction Diligence, Execution & Reporting KSA Senior Manager - Healthcare Management Consultant Facility Management Consultant - Talent Pool (KSA)

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Company Description

Creativity has the power to transform human behavior. This is the core belief of what we call HumanKind. It's not about advertising or brand propositions or selling products. It's about people and purpose. It's an approach to marketing that serves true human needs, not the other way around. That's why everything we do for brands at Leo Burnett MEA is designed with a human purpose in mind. A brand without purpose is one that will never be understood or embraced by people. A brand with purpose can be a true agent of change and transform the way people think, feel or act. A brand with a true HumanKind purpose can change the world. Our dream is to be the best creator of ideas that truly move people - bar none.

Leo Burnett Worldwide, part of Publicis Groupe, is one of the world’s largest agency networks with 96 offices and nearly 10,000 employees. In 2012, the global network was awarded a record-breaking 55 Lions at the Cannes Lions Festival of Creativity and was also named “Network of the Year” by YoungGuns, Dubai Lynx and MENA Cristal Awards.

Leo Burnett works with some of the world’s most valuable brands including The Coca-Cola Company, Fiat, Kellogg’s, McDonald’s, Nintendo, P&G, Samsung and Allstate among others. To learn more about Leo Burnett Middle East and North Africa visit leoburnettmea.com, facebook.com/leoburnettmea and follow us via @LeoBurnettMEA on Twitter and Instagram.

Overview

The director role in the Strategy & Insights team oversees managing and directing strategy for top clients of the agency. Acts as a team leader and mentor to younger strategy talent. Plays an active role in contributing to the Groupe's vision of Power of One. Prioritizes driving new business success.

Champions great creative work and strives to win awards.

Responsibilities

Technical & Product

1. Actively uses and advocates the Publicis Groupe FUEL platform. Directs the team to do so too.
2. Actively participates in every Groupe and Agency OPEN brief with inspiring springboards. Directs the team to do so too.
3. Deconstructs past award submissions to identify key components of a successful story and discusses findings consistently.
4. Comes up with proactive briefs for clients based on qualified opportunities. Directs the team to do so too.
5. Initiates and directs the client's Effectiveness awards entries and submissions, regionally and globally. Directs the team to do so too.
6. Inspires creative teams on Creative awards for clients.

Business Acumen & Operational Efficiency

1. Is the 'Google' and 'ChatGPT' in the agency on the client's category and business.
2. Builds knowledge of key technology and emerging vendors to integrate innovative solutions for clients.
3. Makes persuasive and effective presentations.
4. Unearths and directs client workshops and actively participates.
5. Directs monitoring of social, cultural and technological trends along with their impact on attitudes and behaviours.
6. Directs team participation in client-conducted research.

Innovative & Analytical Mindset

1. Market Research: Produces groundbreaking new findings based on data.
2. Ideation: Creates new approaches for delivering knowledge and inspiration that expands the creative team's ability and output.
3. Competitive Analysis: Is the go-to person for knowledge on all things to do with the competition (products, business, future plans, communication).
4. Presentation Development: Presents to the highest level of an organization and effectively persuades to sell the thinking and the creative work.
5. Strategic proactivity: Creates strategic briefs and opportunities that have the power to transform lives or businesses or brands.

People & Leadership

1. Capable of developing and sharing a strategic vision that others can aspire and commit to, having the confidence to adjust and adapt in the dynamic world.
2. Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
3. Able to handle complex issues and make decisions even when missing information.
4. Able to proactively develop meaningful relationships with key decision makers across functions.
5. Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
6. Able to build succession plans and grow and mentor future talent.
7. Encourages others to value difference, collaboration and positive spirit while getting the best.

Self

1. Showcases agility and ability to adapt to different situations based on past experiences, feedback and industry changes.
2. Can set high impact objectives and goes above and beyond to exceed performance.
3. Demonstrates the Growth Mindset and can take ownership of personal development to continuously evolve and futureproof their capabilities.
4. Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
5. Approaches situations and individuals with honesty, integrity, transparency and humbleness.
6. Able to stay resilient and maintain drive and a positive outlook when faced with challenges.
7. Actively listens and is receptive to others' feedback on performance.

Qualifications

• 12–15 years of experience in a strategic role, ideally within a creative agency environment.
• Fluency in Arabic is highly preferred.
• In-depth knowledge of the Saudi market and its nuances.
• Proven track record of strong leadership and decision-making.
• Exceptional ability to manage, mentor, and inspire a team.
• Bachelor's Degree.

Additional Information

R-1996

P-2253

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Job title: Tactical Customer Engagement Lead
- _ Location: Jeddah_
- _ Job type: Permanent, Full time_
- About the job
- Our Team:

- In Sanofi we develop and maintain relationships with thought leaders, presenting information and marketing new products to physicians and other healthcare professionals to ensure sales and patient identification numbers are met. To drive patient identification and reimbursement and sustain the patients on treatment, providing support to medical and paramedical communities on the optimum use of the product. Accountable for Greater Gulf Tactical SC Customer Engagement for top-segment of customers. Responsible for segmentation process in conjunction with Trade._
- Drives Greater Gulf SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating all internal & external stakeholders._
- Works in close collaboration & complementary to TRM & GBUs._
- Main responsibilities:_
- Accountable for the SC Relationship with Priority customers, with specific SC Engagement focus on the top-segment (VIP) customers. Ensuring the following are in place:_
- _ Regular SC Operational meetings_
- _ Regular Customer visits_
- _ Joint Scorecards_
- _ Service Plans, Value-tracking, Satisfaction measures_
- _ Clear & regular communications to internal/external stakeholders_
- _ Knowledge of the Trade & Terms conditions._
- 2. Collaboration with Global Customer Fulfilment CoE:_
- _ Acts as local extension to Global Customer Fulfilment CoE, driving local execution of global strategy, providing coaching & support network to other local Customer Facing _associates_
- _ Actively participants in Global Customer Fulfilment community, sharing local best practice & adopting best practice seen elsewhere_
- _ Agree targets for value-creation & satisfaction_
- _ Customer Fulfilment strategy development._
- _ Customer commercial and Transactional Data._
- 3. Segmentation / Simplification / Collaboration_
- _ In collaboration with local TRM, conductss customer segmentation based on Global Customer Fulfilment CoE playbook_
- _ Drive development & execution of simplification plans_
- _ Ensures simplification benefits are realizable & tracked._
- _ Drives ‘level-up’ SC customer collaboration activity within Service Plans. Including: Brilliant Basics, trade terms, surcharge model & tactical collaborative opportunities_
- _ Ensures that demonstrable value-tracking is in place_
- 4. Customer Experience & Agile methodology_
- _ Embeds the agile mindset and methodology as integral part of the ways of working_
- _ Ensures regular ‘Voice of the Customer’ satisfaction measures are in place, both periodic i.e. VOLT/DELIGHT & real-time e.g. NPS/CSAT_
- _ Ensures action plans are in place to address satisfaction gaps & are well tracked_
- _ Drives Customer Ethnographer mindset in conjunction with Customer Engagement Specialists (studying the customer, learning about their environment & overall experience)_
- 5. Maintain Compliance_
- _ Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company_
- 6. Ethical Leadership_
- _ Escalates any decisions, or seek the support of colleagues or amendment if personal knowledge and understanding is not at the level required to carry out a part of the role._
- 7. Environmental and Safety Leadership_
- _ To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:_
- _ Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment._
- _ Report any accident, incident or near miss, whether it be of personal injury or property damage_
- _ Assist in the investigation of accidents with the objective of introducing measures to prevent recurrence._
- Thoroughly read all safety documentation issues by the Company and comply with its requirements. Escalate any doubts or uncertainties to their supervisor and / or manager._
- KEY WORKING RELATIONSHIPS_
- INTERNAL_
- Cross Functional Collaboration with:_
- _ Customer Care_
- _ SANOFI Distribution Centers and their CS & Logistics teams, S&OP Leaders_
- _ Quality_
- _ Finance_
- Occasional Contact with:_
- _ Regulatory_
- _ Security_
- _ HSE_
- _ Legal_
- _ TRM_
- _ BUs_
- About you
- Experience: 3 to 5 years of experience in customer relationship management
- Soft skills: Analytical Skills ,numerical skills, communication skills & problem solving
- Education: _Bs. Degree in supply chain/Logistics or Pharmacy or Engineering or business_
- Languages: Fluent English & Arabic language is a must
- Pursue progress, discover extraordinary
- Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different loca

KEY RESPONSIBILITIES :

• Operate as the lead point of contact for all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Oversee customer account management, including negotiating contracts and agreements.
• Adopt a technical understanding of the customers’ systems and requirements.
• Scope new requirements from customers and propose appropriate solutions to resolve issues.
• Act as the escalation point for the support desk.
• Conduct regular face-to-face meetings with customers.
• Promote new versions and software updates.
• Review existing systems to identify improvements.
• Quote customers for new work.
• Document issues for the project team to address.
• Perform technical scripting of customer requirements.
• Handle customer crises, coordinating efforts to restore services.
• Assist with debt collection by removing barriers to payment.
• Achieve individual sales targets.

Requirements

• Bachelor's degree in a relevant field; Master’s degree is a plus.
• Minimum 3 years of experience in a related field.
• Experience in SAP Business One / ERP software sales and hunting sales.
• Ability to work independently and drive sales.
• Languages: English and Arabic.
• Market knowledge and industry relevance.
• Good knowledge of SAP B1 / ERP products.
• Strong analytical, problem-solving, judgment, and decision-making skills.
• Excellent communication, negotiation, interpersonal, and organizational skills.
• Detail-oriented with experience addressing key business issues.
• Strong self-management skills.
• Team player with a positive attitude.
• Good relationship-building skills.

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Join to apply for the Customer Engagement & Presales (Seidor One - KSA) role at SEIDOR .

This role involves acting as the lead point of contact for customers, building strong relationships, managing accounts, understanding customer systems, proposing solutions, and supporting sales targets. Key responsibilities include conducting face-to-face meetings, promoting software updates, reviewing systems, quoting for new work, documenting issues, scripting customer requirements, managing crises, and assisting with debt recovery.

Requirements:

• Bachelor's degree in a relevant field; Master's is a plus.
• Minimum 3 years of related experience.
• Experience with SAP Business One / ERP sales and hunting sales.
• Ability to work independently and drive sales.
• Languages: English and Arabic.
• Strong product knowledge, analytical skills, communication, negotiation, and relationship-building skills.
• Self-management and team-oriented attitude.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: IT Services and IT Consulting

This job posting appears active and relevant.

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Associate Manager - Customer Engagement and Retention

Trending

Job Description

The role is responsible for developing and executing strategies that deepen customer relationships, increase lifetime value, and reduce churn. He/she focuses on driving meaningful engagement across the customer journey through personalized communication, targeted campaigns, and loyalty initiatives, and leverages data insights to design impactful retention strategies and enhance the customer experience. Key responsibilities include managing customer segmentation, overseeing lifecycle marketing efforts, and implementing retention programs that foster long-term brand loyalty.

This role requires a strong blend of strategic thinking, customer-centricity, and hands-on execution skills, along with a deep understanding of CRM tools, digital marketing channels, and behavioral data analytics. The ideal candidate is passionate about building lasting customer relationships and has a proven track record in engagement and retention marketing.

Responsibilities

• Support Developing segmented engagement plans to address the unique needs and preferences of different customer groups.
• Manage loyalty programs and initiatives that drive long-term customer relationships.
• Execute campaign performance for retention and engagement across multiple channels, platforms, and products.
• Handle engagement campaigns aimed at improving subscriber retention across multiple channels (email, direct mail, on-site messaging, and others)
• Analyze marketing campaign performance including email metrics, conversion, and retention to understand effectiveness and ROI.
• Analyze digital platform usage to identify various targets and help tailor marketing communications segmented for those audiences.
• Identify opportunities for user engagement and process improvement, quantify the impact, and drive implementation
• Lead efforts to improve the overall customer experience by identifying pain points and implementing solutions.
• Oversee customer feedback collection through surveys, focus groups, and other channels to gather actionable insights.
• Monitor and optimize engagement initiatives to ensure they meet performance targets and contribute to retention goals.
• Develop and monitor key customer health metrics, such as engagement, satisfaction, usage patterns
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.
  

Qualifications

Preferred Qualifications

• A tertiary-level qualification from an internationally recognized institution in Marketing, Business, Communications, or a related field.

Years & Nature of Experience

• Recommended to be a fresh graduate to 3 years of experience in customer engagement, CRM, lifecycle marketing, or retention-focused roles.
• Strong knowledge of CRM and marketing automation platforms.
• Proven track record of driving customer engagement and retention through data-driven strategies.
• Experience working with customer segmentation, audience building, and personalization strategies.
• Comfortable managing multiple projects in a fast-paced, cross-functional environment.

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Company description

Publicis Media harnesses the power of modern media through global agency brands CJ, Performics, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global practices deliver client value and drive growth in a platform-powered world. It is present in more than sixty countries with over 23,000 employees worldwide.

Overview

Overseeing, leading, and growing every aspect of the Gaming & eSports vertical within Publicis Content. Supporting the Head of Content and empowering the Gaming & eSports team, you will be required to lead and help the team to create and deliver end-to-end multi-market Gaming & eSports proposals and solutions. Where required, you will work with other Publicis Content teams such as creative, production, strategy or distribution to help further drive Publicis Content revenues.

Responsibilities

Technical and Product:

• Responsible for developing, leading, and owning the overall Gaming & eSports strategy.
• Project manage end-to-end multi-market gaming & esports proposals and solutions, including brand gaming strategy, platform strategy, ideation, campaign planning, content & partnerships, campaign execution and management.
• Providing industry expertise with a strong network of key stakeholders within Gaming & eSports.
• Maintain up-to-date knowledge of industry trends and best practices for brands and creators in Gaming & eSports.

Business Accuracy & Operational Efficiency:

• In partnership with the Head of Publicis Content, set an insights-driven go-to-market approach for client acquisition and engagement and for the partnerships with publishers, brands, creators, and IP owners within Gaming & eSports.
• Lead the development and negotiation of new business.
• Deliver the roadmap for Gaming & eSports in the MENA through the development and delivery of growth and activation planning.
• Manage the delivery of online and offline events.
• Manage the day-to-day relationship with key client stakeholders.
• Support the Head of Publicis Content and the wider business with creative ideas and research for new business pitches when required.
• Constantly exceed client expectations and ensure key project milestones are met.
• Maintain a solid understanding of clients' businesses and their competitors to make recommendations that drive change.
• Ensure accuracy with finance and keep constantly updated with finance and billing processes.
• Develop your team's skills across the media and gaming & esports landscape, negotiation, project management, creativity, data analysis and campaign optimization.
• Ensure your team is familiar with the Publicis Content offering as well as other practices within the Publicis Groupe.
• Provide regular feedback and build a trusted relationship with your team.
• Prioritize the workload and manage tasks to achieve deadlines, ensuring the team supporting you does the same.
• Set clear roles and responsibilities at the start of each project for your team, allowing for their constant development and learning.
• Assist in the annual revenue targets as determined by the leadership team and aligned to OKRs (Objectives & Key Results).
• Work with the wider Content practice to integrate Gaming & eSports opportunities with other Publicis Media services.

Innovative & Analytical Mindset:

• Challenge gaming & esports partners to deliver innovative responses to briefs and provide solutions to client challenges that inspire our advertisers to work with Publicis Content.
• Identify opportunities to knowledge share and cross-skill within the team.
• Proactively share innovations, trends and thought leadership with client partners and industry publications.
• Periodically analyze products and develop growth opportunities for the vertical (new products, removing non-performing ones, strategic alliances).
• Ensure active participation in regional and global conferences and awards.

People & Leadership:

• Take initiative to challenge established points of view with respect and openness.
• Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
• Able to handle complex issues and make decisions even when missing information.
• Capable of proactively developing meaningful relationships with key decision makers.
• Accept responsibility for client problems, manage conflict and actively work to solve challenges internally and externally.
• Able to build succession plans and grow and mentor future talent.
• Able to provide constructive feedback to others in a timely manner.
• Demonstrate a collaborative and positive spirit and showcase inclusivity towards all people.
• Listen and proactively seek views from others to create an environment that is transparent and comfortable for others to share.
• Able to motivate their team to pursue goals and deliver beyond their beliefs.
• Able to assess ideas and people on merit alone, without bias or favoritism and give recognition when due.
• Empower individuals to solve problems with full support when needed.
• Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
• Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
• Proactively and continuously work towards improving effective team working and collaboration.
• Able to handle complex messages and convey issues to facilitate understanding.
• Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
• Capable of creating opportunities for others to grow and demonstrate their learning agility.
• Drive a culture of trust with peers, clients and other stakeholders.

Self:

• Able to adjust performance based on experiences and feedback and showcase agility and flexibility.
• Display openness to the ideas of others and leverage them when beneficial for the business.
• Demonstrate a growth mindset and proactively adapt behavior and performance for sustained success.
• Able to set high impact objectives and go above and beyond to exceed performance.
• Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
• Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
• Approach situations and individuals with honesty, integrity, transparency and humbleness.
• Showcase resilience and maintain drive and a positive outlook when faced with challenges.
• Actively listen and be receptive to others' feedback on performance.
• Able to take justified risks when appropriate and take accountability and responsibility when things don't go as planned.
• An early identifier of change, able to proactively develop and share plans to seize opportunities.
• Act ethically and make ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
• Able to listen to others in a way that they feel understood and respected.
• Able to make timely decisions that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.

Qualifications

• 8+ years of successful Gaming & eSports sales and partnership experience, with a proven track record of strong leadership experience. You will have developed a distinct blend of creative instincts, social media marketing aptitude and executive management skills.
• Must have managed gaming campaigns and activations in the KSA market.
• Be well connected with KSA gaming vendors & partners, such as E-sports teams, gaming influencers & E-sports world cup organizers.
• Strong passion for eSports and video mobile games and domain expertise globally and in the MENA.
• Able to work in a fast-paced and high-performing environment.
• Build and develop relationships with client business leads and their teams to ensure synergy in the overall product delivery.
• Must be able to cultivate excellent relationships with technology solution partners.
• Candidate must be able to integrate with fast-paced Planning and Activation teams.
• Strong end-to-end project management skills and a level of negotiation skills.
• Process driven, with experience using research and measurement tools.
• Strong communication skills, both verbal and written, and continuously demonstrating the ability to think big and implement innovative ideas in ways that create significant social sharing and PR attention.

Additional information

R-2105 P-2394

#J-18808-Ljbffr

Company description

Publicis Media harnesses the power of modern media through global agency brands CJ, Performics, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global practices deliver client value and drive growth in a platform-powered world. It is present in more than sixty countries with over 23,000 employees worldwide.

Overview

Overseeing, leading, and growing every aspect of the Gaming & eSports vertical within Publicis Content. Supporting the Head of Content and empowering the Gaming & eSports team, you will be required to lead and help the team to create and deliver end-to-end multi-market Gaming & eSports proposals and solutions. Where required, you will work with other Publicis Content teams such as creative, production, strategy or distribution to help further drive Publicis Content revenues.

Responsibilities

Technical and Product:

• Responsible for developing, leading, and owning the overall Gaming & eSports strategy.
• Project manage end-to-end multi-market gaming & esports proposals and solutions, including brand gaming strategy, platform strategy, ideation, campaign planning, content & partnerships, campaign execution, and management.
• Providing industry expertise with a strong network of key stakeholders within Gaming & eSports.
• Maintain up-to-date knowledge of industry trends and best practices for brands and creators in Gaming & eSports.

Business Accuracy & Operational Efficiency:

• In partnership with the Head of Publicis Content, set an insights-driven go-to-market approach for client acquisition and engagement and for the partnerships with publishers, brands, creators, and IP owners within Gaming & eSports.
• Lead on the development and negotiation of new business.
• Deliver the roadmap for Gaming & eSports in the MENA through the development and delivery of growth and activation planning.
• Manage the delivery of online and offline events.
• Manage the day-to-day relationship with our key client stakeholders.
• Support the Head of Publicis Content and the wider business with creative ideas and research for new business pitches when required.
• Constantly exceed client expectations and ensure key project milestones are met.
• Maintain a solid understanding of clients' business and their competitors to make recommendations to clients and planning teams that drive change.
• Ensure accuracy with finance & keep constantly updated with finance and billing processes.
• Develop your team's skills across the media and gaming & esports landscape, negotiation, project management, creativity, data analysis, and campaign optimization.
• Ensure your team is familiar with the Publicis Content offering as well as other practices within the Publicis Groupe.
• Provide regular feedback and build a trusted relationship with your team.
• Prioritize the workload and manage tasks to achieve deadlines, ensuring the team supporting you does the same.
• Set clear roles and responsibilities at the start of each project for your team, allowing for their constant development and learning.
• Assist in the annual revenue targets as determined by the leadership team and aligned to OKRs (Objectives & Key Results).
• Work with the wider Content practice to integrate Gaming & eSports opportunities with other Publicis Media services.

Innovative & Analytical Mindset:

• Challenge gaming & esports partners to deliver innovative responses to briefs and provide solutions to client challenges that inspire our advertisers to work with Publicis Content.
• Identify opportunities to knowledge share and cross-skill within the team.
• Proactively share innovations, trends and thought leadership with client partners and industry publications.
• Periodically analyze products and develop growth opportunities for the vertical (new products, removing non-performing ones, strategic alliances).
• Ensure active participation in regional and global conferences and awards.

People & Leadership:

• Takes initiative to challenge an established point of view with respect and openness.
• Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
• Able to handle complex issues and make decisions even when missing information.
• Capable of proactively developing meaningful relationships with key decision makers.
• Accepts responsibility for client problems, manages conflict and actively works to solve challenges internally and externally.
• Able to build succession plans and grow and mentor future talent.
• Able to provide constructive feedback to others in a timely manner.
• Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
• Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
• Able to motivate their team to pursue goals and deliver beyond their beliefs.
• Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
• Empowers individuals to solve problems with full support when needed.
• Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
• Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
• Proactively and continuously work towards improving effective team working and collaboration.
• Able to handle complex messages and convey issues to facilitate others' understanding.
• Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
• Capable of creating opportunities for others to grow and demonstrate their learning agility.
• Drives a culture of trust with peers, clients and other stakeholders.

Self:

• Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
• Displays openness to the ideas of others and leverages them when beneficial for the business.
• Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
• Able to set high impact objectives and goes above and beyond to exceed performance.
• Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
• Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity, transparency and humbleness.
• Showcases resilience and maintains drive and a positive outlook when faced with challenges.
• Actively listens and is receptive to others' feedback on performance.
• Able to take justified risks when appropriate and take accountability and responsibility when things don't go as planned.
• An early identifier of change, able to proactively develop and share plans to seize opportunities.
• Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
• Able to listen to other people in a way that they feel understood and is respectful of others.
• Able to make timely decisions that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.

Qualifications

• 8+ years of successful Gaming & eSports sales and partnership experience, with a proven track record of strong leadership experience. You will have developed a distinct blend of creative instincts, social media marketing aptitude and executive management skills.
• Must have managed gaming campaigns and activations in KSA market.
• Be well connected with KSA gaming vendors & partners, such as E-sports teams, gaming influencers & E-sports world cup organizers.
• Strong passion for eSports and video mobile games and domain expertise globally and in the MENA.
• Able to work in a fast-paced and high-performing environment.
• Build and develop relationships with client business leads and their teams to ensure synergy in the overall product delivery.
• Must be able to cultivate excellent relationships with technology solution partners.
• Candidate must be able to integrate with fast-paced Planning and Activation teams.
• Strong end-to-end project management skills and a level of negotiation skills.
• Process driven, experience using research and measurement tools.
• Strong communication skills, both verbal and written, and continuously demonstrating the ability to think big and implement innovative ideas in ways that create significant social sharing and PR attention.

Additional information

R-2105 P-2394

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