83 Customer Strategy jobs in Saudi Arabia

Company Description

مفيد | MUFEED listed Company was established in 2009 in the field of event management, media production, as well as visual and audio media services, wood fabrication and digital marketing. We offer services through our specialized companies, ensuring a comprehensive approach to meet client needs. Our dedication to quality has garnered the trust of many clients. مفيد | MUFEED -

Role Description

This is a full-time, on-site role for a Business Strategy Specialist located in Riyadh. The Business Strategy Specialist will be responsible for developing and implementing business plans, conducting in-depth market research, and providing consulting services. This role also involves analyzing data to provide actionable insights and effective communication with stakeholders to drive business success.

Qualifications

• Strong Business Planning and Analytical Skills
• Proficient in Market Research and Consulting
• Excellent Communication skills
• Ability to work collaboratively in a fast-paced environment
• Bachelor's degree in Business Administration, Economics, or related field
• Experience in the event production and media industry is a plus

Be You, Be Bayer

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining 'impossible'.

We're a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. Because of this, we're always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That's why we're on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities' development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

• Develop a list of HCP (Speakers /non speakers ) and continuously update it as per market dynamics .
• As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussions with his/her cusomer list to identify Scientific areas of major interest .
• As a trusted partner she/he will act as the primary (but non exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team .
• She/he to mutually co create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective .
• In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year,such talks will be integrated in a curriculum and will be repeated in different meeting formats .
• In coordination with Crossfunctional team such talks will be integrated in different meeting formats (Scientific lectures ,Peer to Peer talks ,Debate sessions ,3rd party symposia ,national and regional initiated Bayer events ,
• She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation .
• In collaboration with MSO team (back office support ) She/he has to plan and align meetings calendar ,meeting invitaions based on microsegmentation and HCP target needs.
• Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
• When needed the CES will facilitate the virtual meetings .
• Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)
• She/He needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format .
• Facilitate digital networking of like minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands.
• Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights ,adoption ladder and samples as required on Veeva.
• She/He will be responsible to report all his one to one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going
• micro segmentation process.
• Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
• Despite being a communication expert the CES will continue to be responsible with other Team members (known as Nucleus Team ) on acheiving nucleus related financial targets in his counry scope.
• Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
• Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer evolution campaign to drive movement of key customers across adoption ladder.
• As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process , .).

Your Experience

• University degree in pharmaceutical science.
• More than 1 year of experience within the pharmaceutical industry is a plus.
• Experience in ophthalmology field is plus
• Excellent stakeholder engagement record including partnering with TLs and institutes is required.
• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
• Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
• Hands on Experience of using digital & Virtual means and tools is a must.
• Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.
• Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
• Good understanding of agile ways of working is desired
• Robust understanding of medico marketing strategies and tactics
• Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.
• In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of CES in KSA must be appointed to a Saudi national citizen

Empowered to Achieve

At Bayer, we're all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you'll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer.

We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.

If you are a person with disability and wish to apply, please send your CV directly to , with the job vacancy title mentioned in the subject line.

You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.

Job Purpose

To support senior management in executing and enhancing the company's strategy by translating strategic objectives into actionable and measurable plans, analyzing internal and external performance, identifying growth and expansion opportunities, and proposing business development initiatives and strategic partnerships that drive the achievement of company goals and strengthen its market position.

Key Responsibilities

1. Strategy Execution & Development

• Translate strategic objectives into initiatives and operational projects, and coordinate execution with relevant departments.
• Develop detailed implementation plans (Action Plans) including timelines, responsibilities, and required resources.
• Monitor and analyze performance indicators (KPIs), identify deviations, and provide corrective recommendations.
• Conduct SWOT analyses
  and review organizational structures and processes to identify improvement opportunities, enhance efficiency, and reduce waste.
• Contribute to the regular review and update of the company's strategic plan based on internal and external changes.

2. Business Development & Growth

• Analyze markets and competitors to identify business growth and expansion opportunities.
• Develop new initiatives and strategic partnerships that strengthen the company's market presence.
• Prepare and evaluate feasibility studies for new or expansion projects.
• Contribute to preparing business proposals, tenders, and partnership documents, and ensure targeted outcomes are achieved.

3. Performance Management & Reporting

• Develop and monitor key performance indicators (KPIs) aligned with strategic objectives.
• Design and maintain
  digital dashboards
  using Excel or Power BI to track and visualize performance.
• Prepare analytical reports and presentations for senior management, highlighting performance, risks, and opportunities.

4. Communication & Coordination

• Coordinate with operational and administrative departments to ensure alignment and integration of strategic initiatives.
• Promote a culture of performance, accountability, and continuous improvement.
• Represent management in meetings and initiatives related to strategy or business development.

Qualifications & Experience

• Bachelor's degree in
  Business Administration, Strategic Management, Marketing, Organizational Development, Project Management
  ,
• or any related administrative or economic field (or equivalent).

Experience:

• 3 to 6 years
  of experience in
  strategy, business development, performance management, or organizational analysis.

Preferred Certifications:

• Balanced Scorecard Professional (BSP)
  or equivalent.
• Project Management Professional (PMP)
  or equivalent.
• Strategic Planning and Analysis
  certification.

Technical Knowledge & Skills:

• Strong knowledge of
  KPI design and monitoring
  .
• Proficiency in
  Excel and PowerPoint
  (Power BI preferred).
• Familiarity with
  Balanced Scorecard
  and
  OKR methodologies
  .
• Ability to create professional
  reports and performance dashboards
  .
• Excellent command of
  Arabic and English
  (spoken and written).

Foreground
is partnering with a leading, diversified holding group headquartered in Saudi Arabia, operating across multiple sectors with a strong focus on Hajj, Umrah, and hospitality services in Makkah and Madinah. Our client is renowned for driving strategic growth and transformation across its portfolio of subsidiaries, playing a pivotal role in shaping the future of the regions service landscape.

About The Role
The Director of Business Development & Strategy will serve as a key member of the executive leadership team, reporting directly to the Group CEO. This role is responsible for defining, executing, and monitoring the overall strategic direction of the group and its subsidiaries. The successful candidate will combine a sharp strategic mindset with hands-on business development expertise, leading corporate transformation initiatives to ensure sustainable growth and operational alignment with the group vision.

Key Responsibilities

• Lead the development, implementation, and monitoring of the groups corporate strategy, in alignment with CEO and board directives.
• Translate the CEOs vision into actionable strategies and operational roadmaps for the holding group and subsidiaries.
• Oversee Balanced Scorecard (BSC) and KPI frameworks to track strategy execution and performance across the group.
• Identify strategic priorities, emerging market trends, and business risks, providing actionable insights and recommendations to the CEO.
• Identify, evaluate, and execute new business opportunities, partnerships, and investments to diversify revenue streams and enhance the groups portfolio.
• Lead market research, feasibility studies, and competitor analysis to support expansion initiatives across Saudi Arabia and the region.
• Drive negotiations for strategic partnerships, mergers, and acquisitions to strengthen the groups market position.
• Collaborate closely with subsidiary CEOs and leadership teams to align strategies and operational goals with the groups overarching objectives.
• Ensure subsidiaries have clear business plans, measurable KPIs, and strong governance frameworks.
• Act as the bridge between the CEO, executive leadership, and subsidiary boards, ensuring strategic alignment and transparent communication.
• Lead digital transformation initiatives across subsidiaries to improve efficiency and customer experience.
• Promote a culture of innovation and continuous improvement, ensuring the group remains competitive and future ready.
• Develop strategic dashboards and automated reporting systems to provide real-time performance tracking for the CEO and board.

Requirements

• Bachelors degree in business administration, Economics, Finance, or Strategy.
• Masters degree (MBA or related field) highly preferred.
• Minimum 10+ years experience in strategy, business development, or corporate planning, with at least 5 years in a leadership role.
• Proven success in managing multi-subsidiary portfolios and driving large-scale strategic initiatives.
• Strong background in market expansion, partnerships, and investment analysis.
• Prior experience in a holding company or diversified conglomerate within Saudi Arabia or the GCC is an advantage.
• Experience in Hajj/Umrah and hospitality sectors is a strong plus.
• Advanced proficiency in strategic thinking, business acumen, decision-making, and change management.
• Expert-level capabilities in stakeholder management, M&A, financial modeling, BSC & KPI management, and market intelligence.
• Excellent communication, negotiation, and leadership skills.
• Cultural agility and the ability to operate effectively in a complex, multi-stakeholder environment.

Business Analyst - Graduate Program | Strategy & Transformation | Riyadh | 2026

Who We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference.
At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?

About The Role
Are you ready to dive into complex business environments and contribute to high-impact recommendations that drive client success? As a Business Analyst – Graduate Program at FTI Consulting, you will be immersed in a dynamic and collaborative working environment where our experienced consultants will mentor you in the journey to identify challenges, perform in-depth analysis and generate insights that shape strategic decisions.
This role requires a keen analytical mind, strong problem-solving skills, and the ability to work effectively in a team setting. You will be expected to handle multiple tasks simultaneously and deliver high-quality work under tight deadlines. You will have the opportunity to work closely with recognized experts in small teams that encourage and reward collaboration.
You will be part of our Strategy & Transformation team, which brings together top-tier consultants and former industry executives to deliver practical, actionable solutions. Our work spans from strategic planning to hands-on execution, enabling business transformation that drives sustainable performance and long-term value, ensuring that we not only design solutions but also help our clients implement them effectively. As trusted advisors to our clients, you will work side-by-side with them to drive measurable impact from day one.

What You’ll Do
As a Business Analyst – Graduate Program, you will be an integral part of a team. You will engage in activities that support our clients’ projects and contribute to our firm’s business development and intellectual capital development efforts.
Your responsibilities will include conducting in-depth research, analyzing quantitative and qualitative data, synthesizing findings into clear presentations and reports, and actively participating in client meetings and internal team meetings. You will also work closely with senior team members to support various aspects of project execution, including planning, coordination, and implementation.

How You’ll Grow
At FTI Consulting we are committed to the professional development and growth of all our team members. Our career paths are clearly defined, supported by a comprehensive training curriculum that provides guidelines for advancement and fosters exceptional performance.
From your first day at FTI Consulting, you will be equipped with the necessary tools and opportunities to develop your skills and excel in your role as a Business Analyst – Graduate Program.

• Mentorship: You will be assigned a mentor who will provide learning and development guidance and support throughout the program.
• Training programs: You can benefit from a variety of training formats including in-person workshops and virtual courses.
• Networking opportunities: You will have the opportunity to engage with the senior team members and industry leaders and expand your professional network through various events and activities.
• On-the-job learning: You will learn through daily interaction with your teams and clients.

What You Will Need To Succeed

• Actively pursuing a full-time bachelor’s degree or completing a master’s program with a graduation date before June 2026
• Ability to work 40 hours per week for the entire duration of the program
• Ability to travel to clients and FTI Consulting office(s)

Preferred Qualifications:

• Preferred major(s): Business Administration, Management, Finance, Engineering, Computer Science, Data Analytics, Mathematics, Statistics, Medicine, Public Health or a related field
• Excellent analytical and problem-solving skills
• A logical and lateral thinker, who is intellectually curious, highly organized, and structured
• Exceptional communication and interpersonal skills, with the ability to influence and add value in an international environment
• A team player, who can work in a truly diverse setting, possessing cultural awareness
• Ability to use the Microsoft Office Suite (Excel, PowerPoint) in a professional environment

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference.

At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role
Are you ready to dive into complex business environments and contribute to high-impact recommendations that drive client success? As a Business Analyst - Graduate Program at FTI Consulting, you will be immersed in a dynamic and collaborative working environment where our experienced consultants will mentor you in the journey to identify challenges, perform in-depth analysis and generate insights that shape strategic decisions.

This role requires a keen analytical mind, strong problem-solving skills, and the ability to work effectively in a team setting. You will be expected to handle multiple tasks simultaneously and deliver high-quality work under tight deadlines. You will have the opportunity to work closely with recognized experts in small teams that encourage and reward collaboration. You will be part of our Strategy & Transformation team, which brings together top-tier consultants and former industry executives to deliver practical, actionable solutions. Our work spans from strategic planning to hands-on execution, enabling business transformation that drives sustainable performance and long-term value, ensuring that we not only design solutions but also help our clients implement them effectively. As trusted advisors to our clients, you will work side-by-side with them to drive measurable impact from day one.

You will be part of a rapidly growing environment - not only within our firm, but also across the Middle East region, particularly the GCC countries - where we continue to operate with strong momentum, building on a foundation of consistent performance and meaningful client impact.

The role is ideal for innovative, collaborative, and motivated students who are eager to apply their skills in a dynamic, real-world setting.

FTI Consulting is looking to invest in your future by considering you for a full-time Business Analyst - Graduate Program opportunity, starting in February or September 2026.

What You'll Do
As a Business Analyst - Graduate Program, you will be an integral part of a team. You will engage in activities that support our clients' projects and contribute to our firm's business development and intellectual capital development efforts.

Your responsibilities will include conducting in-depth research, analyzing quantitative and qualitative data, synthesizing findings into clear presentations and reports, and actively participating in client meetings and internal team meetings. You will also work closely with senior team members to support various aspects of project execution, including planning, coordination, and implementation.

You will be required to thrive in a high-paced, dynamic environment, managing multiple priorities efficiently and adapting quickly to changing project needs.

This program is designed to hone your analytical and problem-solving skills while fostering your ability to deliver high-quality work efficiently, positioning you as a key member of our team.

How You'll Grow
At FTI Consulting we are committed to the professional development and growth of all our team members. Our career paths are clearly defined, supported by a comprehensive training curriculum that provides guidelines for advancement and fosters exceptional performance.

Skills
From your first day at FTI Consulting, you will be equipped with the necessary tools and opportunities to develop your skills and excel in your role as a Business Analyst - Graduate Program. Some of these include:

• Mentorship: You will be assigned a mentor who will provide learning and development guidance and support throughout the program.
• Training programs: You can benefit from a variety of training formats including in-person workshops and virtual courses. Our training program is designed to enhance your consulting skills and develop deep industry expertise, keeping you updated on the latest industry trends. Training will provide you with practical tools and methods you can apply directly to your work.
• Networking opportunities: You will have the opportunity to engage with the senior team members and industry leaders and expand your professional network through various events and activities.
• On-the-work: You will learn through daily interaction with your teams and clients.

What You Will Need To Succeed

Basic Qualifications

• Actively pursuing a full-time bachelor's degree or completing a master's program with a graduation date before June 2026
• Minimum 3.0 Cumulative GPA
• Ability to work 40 hours per week for the entire duration of the program
• Ability to travel to clients and FTI Consulting office(s)

Preferred Qualifications

• Preferred major(s): Business Administration, Management, Finance, Engineering, Computer Science, Data Analytics, Mathematics, Statistics, or a related field
• Excellent analytical and problem-solving skills
• A logical and lateral thinker, who is intellectually curious, highly organized, and structured
• Exceptional communication and interpersonal skills, with the ability to influence and add value in an international environment
• A team player, who can work in a truly diverse setting, possessing cultural awareness
• Ability to use the Microsoft Office Suite (Excel, PowerPoint) in a professional environment
• A keen interest in strategy consulting across the various industries FTI Consulting focuses on.

Total Wellbeing
Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offer market competitive benefits, including professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

About FTI Consulting
FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Additional Information

• Employee Status: Temporary
• Job Family/Level: Core Operations Level 1
• Payroll Expense Type: Infrastructure (Non-billable)

Role Objective

To lead, plan, and execute effective marketing strategies based on a deep understanding of customer segments, aiming to drive growth and maximize return on marketing investment.

Key Responsibilities

• Analyze the market and accurately identify target customer segments.
• Develop detailed customer personas based on data and purchasing behavior.
• Design and execute targeted marketing campaigns tailored to each segment.
• Lead the marketing team and ensure alignment with the company's strategic goals.
• Monitor campaign performance, analyze results, and continuously optimize.
• Collaborate with other departments (Growth, Product, Operations, Finance) to deliver a cohesive customer experience.

Years of Experience

• At least 10 years of hands-on experience in marketing, with at least 3 years in a leadership role.

Experience in the Following Areas

• Customer segmentation and persona development
• Planning and managing multi-channel marketing campaigns (digital & offline)
• Performance marketing and ROI-focused campaign management
• Using tools such as Google Ads, Meta Ads Manager, CRM platforms, and marketing automation systems
• Industry experience (e.g., tech, e-commerce, hospitality, real estate) is a plus

Key Skills

Customer Understanding & Analysis

• Analyze demographic and behavioral customer data
• Build advanced segmentation strategies
• Design customer journey maps

Campaign Management

• Plan and execute multi-channel marketing campaigns
• Run A/B tests and optimize performance
• Proficient in marketing platforms such as Google Ads, Meta Ads, and CRM tools

Leadership & Decision-Making

• Ability to lead teams and inspire performance
• Strong decision-making based on data and insights

Market Knowledge

• Familiarity with local and global market trends
• Agile in responding to competitive and economic changes

Technical & Analytical Skills

• Strong Excel skills and ability to build basic financial models for campaigns

We are seeking a dynamic and detail-oriented Customer Experience Supervisor to lead our Customer Experience team. This role is pivotal in ensuring an exceptional customer journey, from initial contact through post-sale support. The ideal candidate will possess strong leadership skills, a passion for customer service, and a commitment to continuous improvement.

Responsibilities:

• Supervise and mentor a team of customer service representatives, fostering a positive and productive work environment.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor team performance metrics, providing regular feedback and conducting performance reviews.
• Promote team engagement through regular team-building activities, recognition programs, and open communication channels to encourage collaboration and morale.
• Organize ongoing training sessions to equip team members with the skills needed to excel in their roles.
• Identify and recommend process enhancements to improve efficiency and the overall customer experience.
• Handle escalated customer complaints and inquiries with a focus on resolution and customer retention.

Requirements:

• Bachelor's degree in Business Administration, IT or related field.
• 3+ years of experience in customer service.
• Strong leadership skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in customer service software and ERP systems.

Key Responsibilities:

• Become the Voice of the Customer:
  gathering and analyzing customer feedback through various channels (surveys, call center, social media, direct interactions) to understand their needs, pain points, and overall sentiment.

• Map and Optimize the Customer Journey: I
  dentify and map all customer touchpoints, from initial contact and after delivery assistance. The goal is to pinpoint opportunities to eliminate friction and create a more seamless and positive experience.

• Collaborate for a Better Experience:
  work closely with cross-functional teamwork to ensure that customer insights are integrated and made into business decisions and solutions, from new product features to communication strategies.

• Track and Report on Success:
  Monitor key performance indicators (KPIs) such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), and use data to create reports and provide actionable insights to leadership.

• Drive Continuous Improvement:
  Based on your analysis and collaboration, you'll develop and implement initiatives to enhance the customer experience. This includes proposing new processes, tools, or training programs that lead to greater customer experience and satisfaction.

Academics and certification:

• Bachelor degree in relevant majors such as (Business Administration, Marketing, Communications, or related field.)

Core Competencies

• Emotional Intelligence
• Analytical Skills
• Communication Skills
• Problem-Solving and Critical Thinking
• Collaboration and Teamwork
• Adaptability and Resilience
• Customer-Centric Mindset