178 Customer Service jobs in Saudi Arabia

This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´KPIs and deliver a high performance with focus in high quality.

Key responsibilities

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• dentifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

Qualifications

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Technology, Information and Media

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Riyadh, Riyadh, Saudi Arabia 20 hours ago

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Key Responsibilities

1. Communication with customers in written form and via phone with defined SLA (response time) and quality standards.
2. Keeping records of customer interactions and contacts.
3. Researching required information using internal systems and resources.
4. Communication and coordination with CS Team members, internal departments, and GB offices.
5. Following up on customer inquiries not immediately resolved.
6. Identifying and escalating priority issues.
7. Recommending process improvements.
8. Providing customers with correct and complete information.
9. Ensuring maintenance of KPIs and SLAs.
10. Ensuring the contact logging software is correctly used to allow reports and analysis.
11. Maintaining internal rules.

Qualifications

1. Secondary education degree or University degree (Bc/MA).
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
3. Fluent knowledge of a 2nd foreign language (upper-intermediate, both written and spoken).
4. PC literate with experience in MS Office.
5. Good communication skills.

Key Competencies

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage).
2. Customer-oriented.
3. Attention to detail and accuracy.
4. Enjoys a fast-paced, ever-changing environment.
5. Team player.
6. Good analytical skills, focused on problem-solving.
7. Ability to handle stress.
8. Multi-tasking.
9. Experience with Salesforce.

Company Industry

• IT - Software Services

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative

Join to apply for the Customer Service Representative role at Tetra Pak

Join to apply for the Customer Service Representative role at Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

The successful candidate will be based in Arabia area and will report to the Customer Service and Design Director.

What You Will Do

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with the customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations
  
  

• 02 - 03 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM
• Ability to work independently and under pressure, and keeping an eye on details
  
  

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Packaging and Containers Manufacturing

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Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

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Customer Service Representative (CSR) – Agent

Hiring Opportunity – For High School/Diploma/ BSc Gr ad uates

Job Criteria:

• Passionate about customer experience
• Assist and resolve customers’ queries and problems
• Fluent in Arabic/English written and spoken
• Have confidence and positive attitude
• Able to work on shifts

Interested Candidates wishing to apply for this role can submit their CV online, The shortlisted candidates only will be contacted for Assessment and Interview as per SILAH Policy and Procedure.

Customer Service Representative (CSR) - Agent

Customer Service Representative (CSR) - Agent

Hiring Opportunity - For High School/Diploma/ BSc Gr ad uates

Job Criteria:

• Passionate about customer experience
• Assist and resolve customers' queries and problems
• Fluent in Arabic/English written and spoken
• Have confidence and positive attitude
• Able to work on shifts

Interested Candidates wishing to apply for this role can submit their CV online, The shortlisted candidates only will be contacted for Assessment and Interview as per SILAH Policy and Procedure.

Customer Service Representative (CSR) - Agent

This person will be responsible for answering customers' inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services' KPIs and deliver a high performance with focus in high quality.

Key responsibilities

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer's interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• dentifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

Qualifications

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Global Blue by 2x

Riyadh, Riyadh, Saudi Arabia 20 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative (CSR) – Agent

Hiring Opportunity – For High School/Diploma/ BSc Gr ad uates

Job Criteria:

• Passionate about customer experience
• Assist and resolve customers’ queries and problems
• Fluent in Arabic/English written and spoken
• Have confidence and positive attitude
• Able to work on shifts

Interested Candidates wishing to apply for this role can submit their CV online, The shortlisted candidates only will be contacted for Assessment and Interview as per SILAH Policy and Procedure.

Customer Service Representative (CSR) - Agent

Join to apply for the Customer Service Representative - Tamheer role at Greenfix Property Care .

Job Description: We are seeking a friendly and motivated Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding support to our customers by addressing inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assisting customers with product information, order status, and troubleshooting.
• Resolving customer complaints and providing appropriate solutions.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to enhance the customer experience.
• Continuously improving service processes and procedures.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Household Services

Note: The job posting appears active; no expiration indicated.