109 Customer Service Team Management jobs in Saudi Arabia

Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)

Riyadh, Riyadh The Total Office

Posted 3 days ago

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Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)

Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office

Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)

Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office

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The Total Office is a leading provider of innovative commercial furniture solutions, serving clients across the UAE and Saudi Arabia. We specialize in creating productive and inspiring workspaces by offering ergonomic, sustainable, and design-driven office furniture from global brands. Our commitment to quality, client satisfaction, and timely project execution makes us a trusted partner for workspace transformation.

Role Overview

This position serves as a key liaison between our UAE-based sales team and clients/project stakeholders in Saudi Arabia. The ideal candidate will handle client-facing coordination tasks, ensure smooth execution of tenders, and support all project-related administrative requirements.

Key Responsibilities

  • Act as the on-ground point of contact for clients and project teams.
  • Coordinate with clients for site visits, document submissions, and quotations.
  • Present and discuss quotations or clarifications with clients (as needed).
  • Support sales in following up on ongoing tenders and project leads.
  • Update and maintain tender documentation, trackers, and timelines.
  • Liaise with internal departments to ensure timely delivery of project commitments.
  • Provide periodic updates on the Saudi project pipeline, client meetings, and submissions.
  • Identify new business leads or clients when opportunities arise.

Key Skills & Competencies

  • Strong communication and interpersonal skills (English proficiency required).
  • Basic understanding of sales and tender processes.
  • Proactive, self-motivated, and able to manage tasks independently.
  • Ability to multitask and handle client communications professionally.
  • Familiarity with MS Office tools (Excel, Word, Outlook).

Qualifications & Experience

  • Bachelor's degree preferred.
  • 2–4 years of experience in a sales coordination, client servicing, or admin support role in the Furniture Trading industry.
  • Previous experience in a project-based or tender-focused environment is a plus.
  • Proficiency in Arabic (mandatory) and English (preferred) for effective communication with clients and internal teams.

Skills: project,sales,furniture,office

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development
  • Industries Architecture and Planning

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Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Re...

Riyadh, Riyadh Amazon

Posted 11 days ago

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Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.
Preferred Qualifications
Preferred Qualifications:
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Service Management Expert

Dicetek LLC

Posted 12 days ago

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Job Description

Join to apply for the Service Management Expert role at Dicetek LLC .

The role holder is responsible for the day-to-day administration of the Service Management processes, ensuring adherence to agreed processes, identifying unassigned workload, and routine reporting on key performance indicators. The duties must be carried out in accordance with business policies and procedures.

Knowledge and Experience
  • >5 years working within a Service Management function
  • 3 to 5 years of relevant practical experience with Information Technology Infrastructure Library (ITIL) version 4
  • 3 to 5 years managing Incidents
  • 3 to 5 years overseeing Technical Change Management
  • >3 years of process improvement experience
  • Native Arabic Speaker
  • Fluent in verbal and written English
Seniority level
  • Not Applicable
Employment type
  • Contract
Job function
  • Management and Manufacturing
Industries
  • IT Services and IT Consulting
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IT Service Management Specialist

Riyadh, Riyadh Bahri | البحري

Posted 26 days ago

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Job Description

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The ITSM Specialist is responsible for supporting the continuity and quality of IT services by ensuring adherence to IT Service Management (ITSM) policies, procedures, and standards. The role focuses on the implementation, monitoring, and continuous improvement of ITSM practices in alignment with organizational goals and compliance requirements. Ensure the effective delivery of IT services to meet the needs of Bahri.

Key Performance Area:

ITSM Implementation & Compliance

  • Support the implementation and continuity of IT services in accordance with established ITSM standards.
  • Maintain and administer ITSM policies, procedures, and documentation to ensure relevance and accuracy.
  • Monitor compliance with ITSM requirements and support their effective implementation within Bahri IT.
  • Ensure ITSMS compliance is upheld within all relevant functions and assist in addressing non-conformance issues.
  • Promote ITSM awareness across the organization through training and communication initiatives.
  • Ensure ITSM documentation (policies, procedures, and guidelines) remains current and aligned with industry standards.

Performance Monitoring & Risk Management

  • Generate reports on ITSM performance and identify areas for improvement.
  • Conduct periodic risk assessments related to IT services and support the implementation of mitigation controls.
  • Track and maintain IT assets, including licenses, to ensure accurate records and service delivery readiness.
  • Assist in planning and conducting internal audits and support the coordination of ITSM external surveillance audits.
  • Support vendor and supplier interactions for IT service and product procurement, including evaluation input and feedback.

Service Delivery Support

  • Contribute to maintaining high standards of IT service delivery through best practices and user support.
  • Monitor service-level agreements (SLAs) and assist in analyzing performance metrics.
  • Participate in incident management, request fulfillment, and problem management processes.
  • Communicate effectively with stakeholders to support issue resolution and enhance user satisfaction.

Qualifications and Experience:

Bachelor's degree in IT or equivalent.

Minimum of 4 years of relevant experience

Professional Certificates and Licenses:

  • ITIL V4 foundation required.
  • ITIL V4 MP Preferred
  • ISO 2000 lead implementer Preferred
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Senior Specialist - IT Service Management Presales Engineer ( Data analytics, cloud, AI, and application development )

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Presales Engineer (Data analytics, cloud, AI, and application development) Jr. Systems Engineer – Operational Information System

Riyadh, Riyadh, Saudi Arabia 50 minutes ago

Riyadh, Riyadh, Saudi Arabia SAR180,000.00-SAR240,000.00 1 month ago

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IT Service Management Analyst (BSE)

Riyadh, Riyadh VisionX Technologies, Inc.

Posted 12 days ago

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Job Description

About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

  1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
  2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
  3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
  4. Foster a culture of continuous improvement within the IT department.
  5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
  6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
  7. Ensure compliance with industry standards and regulations related to IT service management.
  8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
  9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

  1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
  2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
  3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
  5. Proficiency in data analysis and reporting tools.
  6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
  7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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IT Service Management Analyst (BSE)

Riyadh, Riyadh VisionX Technologies, Inc.

Posted today

Job Viewed

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Job Description

About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

  1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
  2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
  3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
  4. Foster a culture of continuous improvement within the IT department.
  5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
  6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
  7. Ensure compliance with industry standards and regulations related to IT service management.
  8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
  9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

  1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
  2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
  3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
  5. Proficiency in data analysis and reporting tools.
  6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
  7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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ServiceNow Architect - AIOps & Service Management Integration

Riyadh, Riyadh SWATX

Posted 12 days ago

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ServiceNow Architect - AIOps & Service Management Integration ServiceNow Architect - AIOps & Service Management Integration

2 weeks ago Be among the first 25 applicants

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Role Summary:

The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB & Service Mapping, and the Service Portfolio & Catalog Framework.

Role Summary:

The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB & Service Mapping, and the Service Portfolio & Catalog Framework.

The architect will design ServiceNow to act as a manager of managers, aggregating events, telemetry, and service health from multiple monitoring tools into a single command view.

Key Responsibilities:

  • Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management, enabling auto-ticketing, event enrichment, and intelligent incident response
  • Lead the design and execution of CMDB & Service Mapping projects, ensuring accurate modeling of business services, infrastructure, and application dependencies
  • Define the Service Portfolio and Service Catalog framework, aligning services to organizational roles, SLAs, and business outcomes
  • Support implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis
  • Act as a ServiceNow SME to ensure alignment across CMDB, Change Management, and Monitoring Integration modules
  • Collaborate with the Observability Architect to standardize data ingestion models, configuration item (CI) relationships, and service health dashboards
  • Oversee customization, policy design, and configuration of CMDB reconciliation and data federation models

Qualifications:

  • 8-12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations
  • Demonstrated experience delivering ServiceNow-based AIOps and CMDB integration projects
  • Strong technical knowledge in:
    • ServiceNow ITOM Event Management
    • Service Mapping and Discovery
    • CMDB Modeling and CI Relationships
    • Service Portfolio & Catalog Design
  • Experience in building ServiceNow as a manager of managers, integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds
  • Familiar with MID Server design, orchestration, and ITOM Health dashboards
  • ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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About the latest Customer service team management Jobs in Saudi Arabia !

Customer Service

Riyadh, Riyadh Marblecuisine

Posted today

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Job Description

**خدمة عملاء - فترة مسائية**

Full time

براتب 4000 ريال

نوع الوظيفة: دوام كامل

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)
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Customer Service Specialist

Emdad

Posted 2 days ago

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Job Description

About the Role :

SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities :

  • Respond to and serve our customers through SmartPlus official platforms and websites , as well as official social media channels such as Instagram, TikTok, etc.
  • Provide accurate product information, support with order processing, and resolve customer issues effectively.
  • Maintain strong product knowledge to guide customers and enhance their overall experience.
  • Accurately document customer interactions, feedback, and cases in the CRM system.
  • Collaborate with internal teams to ensure timely issue resolution and customer updates.
  • Proactively identify opportunities for process improvements to elevate service quality.
  • Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications :

  • High School Diploma or Technical Diploma (minimum).
  • Previous experience in customer service or a related field is preferred.
  • Strong communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM systems is a plus.
  • Requirements

  • High School Diploma or Technical Diploma (minimum).
  • Previous experience in customer service or a related field is preferred.
  • Strong communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM systems is a plus.
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    Customer Service Specialist

    Emdad for Projects Management

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    About the Role:

    SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

    Key Responsibilities:

    • Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
    • Provide accurate product information, support with order processing, and resolve customer issues effectively.
    • Maintain strong product knowledge to guide customers and enhance their overall experience.
    • Accurately document customer interactions, feedback, and cases in the CRM system.
    • Collaborate with internal teams to ensure timely issue resolution and customer updates.
    • Proactively identify opportunities for process improvements to elevate service quality.
    • Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

    Qualifications:

    • High School Diploma or Technical Diploma (minimum).
    • Previous experience in customer service or a related field is preferred.
    • Strong communication and problem-solving skills.
    • Ability to multitask and work in a fast-paced environment.
    • Familiarity with CRM systems is a plus.

    Requirements

    • High School Diploma or Technical Diploma (minimum).
    • Previous experience in customer service or a related field is preferred.
    • Strong communication and problem-solving skills.
    • Ability to multitask and work in a fast-paced environment.
    • Familiarity with CRM systems is a plus
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