476 Customer Service Skills jobs in Saudi Arabia

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

R

ChampionX has an immediate need for a
Customer Service Representative
based in
Dammam, Saudi Arabia
. The role is responsible to be involved in managing customer inquiries, coordinating logistics activities, and ensuring timely order processing. Responsibilities also include follow-up on payment processing to maintain smooth operations. Strong communication, organizational, and multitasking skills are essential for success in this role.

What's In It For You

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
• Access to Employee Resource Groups (ERG's). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization
• Access to multiple knowledge sharing platforms to enhance collaboration and engagement.

What You Will Do

• Follow safety policies to provide a safe workplace for all employees and supports the guiding principles of Goal Zero to continually improve the plant's safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products. Drive culture of safety; Report safety observations / incident.
• Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by "doing it right the first time" and conveys this attitude in the daily performance of various duties, in our drive continuous improvement.
• Enter customer orders accurately into the system and provide timely confirmation to customers and the sales team.
• Monitor open purchase and sales orders daily to ensure timely processing and fulfillment.
• Enter and manage customer orders in the ERP system, ensuring accuracy and completeness.
• Perform all required system transactions throughout the order lifecycle
• Ensure system reflects real-time order status for visibility across departments.
• Provide regular shipping updates to customers and sales representatives.
• Upload all required documentation to the customer portal to facilitate timely payment and follow up on collection processes.
• Liaise with the Credit team to resolve credit and delivery holds promptly.
• Review Letters of Credit to ensure compliance with company procedures.
• Coordinate with planners to meet requested delivery dates.
• Review pending order status with internal suppliers to ensure timely delivery.
• Improve service levels by ensuring on-time delivery to both internal and external customers.
• Ensure adherence to Customer Service KPIs and escalate issues as needed.
• Prepare accurate shipping documents and ensure timely invoicing and communication to customers.
• Maintain organized filing systems and records for audit purposes.
• Follow company policies, processes, and compliance requirements, including VAT and E-invoicing regulations
• Participate in weekly reporting and calls with stakeholders to review performance and resolve issues.
• Ensure system updates reflect the accurate status of customer orders.

Minimum Education And Experience

• Strong communication, interpersonal, and presentation skills
• Must have strong Microsoft Excel, Word, Power Point and Word skills. Must be able to create excel sheets to analyze data (V-Look ups & Pivots essential. Must be able to create professional and impactful PowerPoint presentations.
• 2 years of experience in similar industrial fields.
• Diploma or bachelor's degree in relevant field.
• Fluency in English both verbal and written. Arabic language would be an advantage.
• Change Management strategy knowledge and experience in supporting transformational business programs
• Strong and effective communication and leadership skills, demonstrating traits such as persuasiveness, negotiation skills, conflict management and resolution techniques.
• A flexible working approach with the ability to respond to ad-hoc and unexpected issues, effectively.
• Comfortable with ambiguity and ability to work with good judgement
• Strong organization, sense of urgency, prioritization and multi-tasking skills.

About ChampionX
ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations

Our Commitment to Diversity and Inclusion
At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

‏اعلان شاغر وظيفي

‏لمسمى الوظيفي: ممثل خدمة عملاء

‏مكان العمل: الرياض / الع

ع العقد: دوام كامل

‏فترة العمل: ف واحده / شفتات

‏الراتب ال ي: حسب الخبرات

‏ساعات العم ٨ ساعات

‏الإجا : يومين بالاسبوع متغيرة

‏المؤهلات والخبرات طلوبة:

‏المؤ العلمي: بكالوريوس

‏الخبرة:

‏-لغة ا يزيه ممتازه

‏-محترف/ـة لمايكروسوفت اوفس

‏-عمل التقارير لعروض

• يفضل خبرة سابقة في خدمة العملاء

‏المزايا الوظيفية:

‏تسجي ي التأمينات الاجتماعية

‏تأمين طبي

‏٣ وم إجازات سنوية مدفوعة

‏الشروط العامة:

‏الال م بالأنظمة والتعليمات

‏حسن السيرة والسلوك p>

Key responsibilities

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer´s interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Principal accountably
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

Qualifications

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Good communication skills

Key competencies

• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

موظفة خدمة عملاء

الهدف من الوظيفة:

استقبال العملاء وتقديم الدعم اللازم لهم عبر مختلف قنوات التواصل، وضمان حصولهم على تجربة مميزة من لحظة الحجز وحتى انتهاء الخدمة، بما يعكس صورة إيجابية واحترافية عن العيادة.

المهام والمسؤوليات:

• استقبال المرضى والزوار والترحيب بهم بطريقة لبقة واحترافية.
• الرد على المكالمات الهاتفية ورسائل الواتساب/البريد الإلكتروني والإجابة على الاستفسارات بدقة.
• جدولة المواعيد وإدارتها عبر نظام الحجز الخاص بالعيادة.
• تأكيد المواعيد وإرسال التذكيرات للمرضى.
• متابعة ملاحظات وشكاوى المرضى وحلها أو تحويلها للجهة المختصة.
• تزويد المرضى بالمعلومات حول العلاجات، الأسعار، العروض والخدمات المتوفرة.
• التعاون مع الفريق الطبي والإداري لتسهيل سير العمل داخل العيادة.
• الالتزام بسياسات الخصوصية وسرية بيانات المرضى.
• المساهمة في تحسين تجربة العملاء بشكل مستمر.

المتطلبات:

• للسعوديين فقط
• مؤهل دراسي مناسب (دبلوم/بكالوريوس إدارة أعمال، تسويق، أو مجال ذي صلة).
• خبرة سابقة في خدمة العملاء أو الاستقبال (ويُفضل في القطاع الصحي).
• مهارات تواصل عالية والقدرة على التعامل مع مختلف الشخصيات.
• إجادة استخدام الحاسب الآلي وأنظمة الحجز.
• إلمام جيد باللغة الإنجليزية.
• مظهر لائق ومهني.

المهارات الشخصية:

• اللباقة وحسن الاستماع.
• الصبر والقدرة على التعامل مع الضغوط.
• التنظيم وإدارة الوقت.
• روح العمل الجماعي.
• الاهتمام بالتفاصيل.

بيئة العمل:

• العمل داخل عيادة أسنان خاصة/مراكز طبية.
• دوام كامل

Company Description

Extensya is a leading provider of contact management solutions and business process outsourcing services with fully equipped contact centers in Jordan, KSA, and Iraq. The company serves clients from various countries within the Middle East region and is continuously expanding its offerings to strengthen its value proposition. Extensya aims to be an extension of its partners' businesses, providing contact management and business excellence solutions to drive progress and success.

Role Description

This is a full-time on-site role for a Call Center Representative - English located in Riyadh, Saudi Arabia. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy in handling inquiries and resolving issues.

Qualifications

• Customer Service Representatives and Customer Satisfaction skills
• Interpersonal Skills and Customer Support abilities
• Computer Literacy
• Strong verbal and written communication skills in English
• Previous experience in a customer service role is a plus
• Ability to work effectively in a fast-paced environment
• High school diploma or equivalent

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.

Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.

About Cigna KSA

Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia's Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license – and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.

Our Offer:

• VIP Healthcare Insurance Plan
• Professional learning programs to help you grow your career at Cigna
• Superb office location at Riyadh Front

The role:

• Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
• You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.

Qualifications:

• Bachelor's degree or equivalent
• Minimum 1+ years of customer service experience analyzing and solving customer problems
• Call center experience
• Excellent English written and oral communication skills
• Arabic written and oral skill is a must
• Exceptional organizational and time-management focus
• Ability to perform in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Extensive understanding in Medical Terminology is a PLUS
• Experience in healthcare insurance industry is required (financial/banking are welcome to apply)

Conditions/Requirements:

• Work in 24 x 7 rotation shifts.
• 5 days a week.
• In split shifts (some hours in the morning and remaining hours in the afternoon or evening)
• During public holidays

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Job Purpose:
As the primary point of contact for customers and visitors, you will be responsible for delivering a welcoming and professional front-desk experience that reflects the company's high standards. This role includes handling inquiries and feedback, providing prompt and effective solutions, and coordinating with internal teams to ensure customer satisfaction. The ideal candidate will possess excellent communication skills, a solution-oriented mindset, and a genuine passion for customer service in a fast-paced, premium environment.

Key Responsibilities:

• Customer Interaction & First Impression: Serve as the first point of contact for all customers and visitors in person, by phone, or email. Provide a warm, professional, and culturally appropriate greeting to ensure a positive first impression.
• Issue Resolution & Escalation: Handle customer complaints and concerns efficiently and professionally. Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and customer satisfaction.
• Cross-Departmental Coordination: Collaborate with internal departments such as operations, maintenance, security, and IT to address customer needs effectively. Ensure smooth service delivery through clear and timely communication.
• Product & Service Knowledge: Maintain up-to-date knowledge of the company's services, facilities, policies, and ongoing initiatives to assist customers accurately and confidently.
• Customer Follow-Up & Feedback: Proactively follow up with customers on open issues, service delivery, or feedback. Keep customers informed and ensure their satisfaction is achieved.
• Data Entry & Documentation: Accurately record customer interactions, visitor logs, and service requests in the system. Maintain confidentiality and ensure data integrity in all records.
• Order & Request Handling: Support the processing of customer requests, such as facility bookings, access permissions, or service forms. Ensure timely and error-free handling of all transactions.
• Customer Relationship & Retention: Build trust and rapport with customers through attentive and personalized service. Strive to enhance customer loyalty by delivering consistently high-quality experiences.
• Sales & Service Promotion Support: Identify and promote additional services, offers, or loyalty programs when appropriate. Assist in communicating campaigns and seasonal promotions to customers.

Key Performance Indicators (KPI's):

• Customer Satisfaction Score (CSAT): Measures how satisfied customers are with the service received at the front desk. A high score reflects positive customer experience.
• First Response Time: Tracks how quickly the employee responds to initial inquiries from visitors or callers. Faster responses improve perceived service quality.
• Issue Resolution Time: Evaluates the average time it takes to resolve customer issues or escalate them to the appropriate department. Prompt resolutions enhance trust.
• Repeat Complaints Rate: Measures the percentage of recurring complaints from the same customer. Lower rates indicate effective problem-solving and customer retention.
• Visitor Check-In Accuracy: Assesses the precision and completeness of visitor registration, including issuing access cards and logging visitor details.
• Internal Coordination Efficiency: Gauges how effectively the employee communicates and collaborates with other departments to fulfill customer or visitor needs.
• Documentation Compliance: Reflects the consistency and accuracy of recording interactions, requests, and visitor data in the system as per company standards.
• Professional Appearance & Area Readiness: Ensures the front desk employee maintains a professional image and that the reception area is always clean, organized, and welcoming.
• Upselling or Referral Success Rate (if applicable): Measures the success of promoting additional services or offers during customer interactions, helping enhance service value.
• Attendance & Punctuality: Tracks the employee's consistency in adhering to scheduled working hours, which supports overall operational reliability.

Qualification and Experience:

• Diploma in Hospitality Management, Business Administration, or Customer Service.
• IELTS Certification with a minimum score of 5.5, or an equivalent qualification, to ensure effective communication in English with international guests and stakeholders.
• Microsoft Office Certification, with demonstrated proficiency in Outlook, Excel, and Teams, to support daily administrative tasks and internal coordination.
• Minimum of 2 years' experience in a front desk or customer-facing role.
• Proficiency in Arabic and English, both spoken and written.