100 Customer Service Manager jobs in Saudi Arabia

Marketing & Customer Service Manager (Riyadh, KSA)

Company: Happy Fitness leaders in weight-management programs, body-contouring sessions, and health & nutrition products.

We're looking for a hands-on leader to own Marketing + Customer Service across our branches, driving growth, retention, and a five-star client experience.

What you'll do

Build and execute an integrated marketing plan (performance, social, influencers, offline activations) aligned to monthly revenue targets.

Lead customer service / call center operations (SLAs, QA, scripts, training, scheduling) to lift show-rate, conversion, and NPS/CSAT.

Launch and optimize CRM/retention programs (WhatsApp Business/META, SMS, email) for reactivation, cross-sell, and referral.

Plan in-branch campaigns, events & pop-ups, and Saudi seasonal moments (e.g., Saudi National Day) to acquire new clients.

Manage influencer partnerships with clear briefs, CTAs, and tracking (promo codes/QR).

Own the brand calendar, content pipeline, and compliance with KSA health/advertising guidelines.

Build dashboards for daily/weekly performance, lead flow, show-rate, and conversion then act on the data.

Coach and develop marketing & CS teams; coordinate tightly with sales and operations teams.

What you bring

6+ years in marketing and/or customer service for service businesses in KSA ideally health, wellness, clinics, fitness, or beauty.

Team leadership experience running both marketing and customer service functions.

Proven results in lead generation, show-rate uplift, and subscriptions.

Strong command of WhatsApp Business/META, CRM segmentation, and funnel analytics.

Arabic (native/fluent) and English (professional).

Riyadh-based (or willing to relocate); field presence in branches when needed.

Nice to have

Experience with branch promotions and local partnerships (gyms, malls, corporate wellness).

Immediate/short-notice availability.

Location: Riyadh HQ

Employment: Full-time

How to apply: Apply via LinkedIn (Easy Apply) or email your CV with subject "Marketing & CS Manager — Riyadh" to

Let's help more people achieve healthy, sustainable results together.

We're Hiring:
Customer Service Manager of Business Process Innovation

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.

Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you

What You'll Do

• Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
• Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc.
• Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
• The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
• Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

• Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
• Experienced in service process design, and have insignt in full service journey customer experience management
• Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
• Have a sense of service, able to think customer-centered.
• Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
• Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.

Ready to make an impact? Apply now & let's shape the future together

Location:
Riyadh, Saudi Arabia

Interested? Apply now

Company Description

Karzoun Media Marketing And Digital Services LLC is a tech and marketing company founded by Muhammad Karzoun in 2019. As a Meta business partner and WhatsApp business solution provider, Karzoun merges commercial experience with technology to create marketing tech products and support e-commerce in the Arab world. With four successful independent projects, including a WhatsApp solution app in partnership with Salla and Zid platforms, the company continues to strive toward supporting e-commerce in the Arab world.

Role Description

This is a full-time on-site role located in Jeddah for a Customer Service Support Manager. The role involves managing and leading the customer service team to ensure customer satisfaction and performance goals are met. Responsibilities include overseeing customer support daily operations, resolving complex technical support issues, analyzing customer service data to improve processes, and ensuring a high level of customer satisfaction.

Qualifications

• Customer Service and Customer Support skills
• Technical Support skills
• Analytical Skills for evaluating and improving customer service processes
• Excellent communication and leadership skills
• Ability to work effectively in a fast-paced environment
• Experience in the tech or marketing industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field

Department:
Customer Support Ops

Location:
KSA

Compensation:
ر.س15,000 - ر.س20,000 / month

Description
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.

We are looking for a
high-impact Operations Manager
to drive excellence in our customer service operations in KSA. This role is
critical
to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.

As a
strategic leader
, you will work alongside the Head of the Contact Center to implement
scalable
service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
key performance metrics
and setting new standards for customer satisfaction.

Key Responsibilities

• Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
• Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
• Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
• Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
• Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
• Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
• Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
• Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
• Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
• Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.

Qualifications

• 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
• Deep expertise in customer service principles, contact center operations, and customer experience management.
• Bachelor's degree in Business Administration or a related field.
• Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
• Bilingual fluency in English and Arabic (both written and verbal).
• Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
• Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
• Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
• In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.

This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.

Role Description

This is a full-time, on-site role located in Riyadh for a Customer Experience Manager. The Customer Experience Manager will be responsible for enhancing customer satisfaction by managing customer service operations, analyzing customer feedback, and improving customer experience strategies. Daily tasks include addressing customer inquiries, resolving issues, implementing customer service policies, and ensuring a high level of customer satisfaction and experience.

Qualifications

• Experience in Customer Satisfaction and Customer Experience management
• Strong communication skills to effectively interact with customers and internal teams
• Proficient in Customer Service and capable of resolving customer issues efficiently
• Analytical skills to evaluate customer feedback and improve service processes
• Excellent organizational and time management skills
• Ability to work well under pressure and handle challenging situations
• Previous experience in the financial services, real estate, start-ups is a plus

Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

G

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

Department: Customer Service

Experience required: - years

Assistant Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

F

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order / Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing / amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays / errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English.

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to