230 Customer Service Centers jobs in Saudi Arabia

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Direct message the job poster from Sutherland

Basic Requirements:

• High school diploma or equivalent; college degree is a plus.
• Very good verbal and written communication skills.
• Very good verbal and written English skills (B1 or above)
• Proficiency in using computers and basic software.
• Ability to handle Inbound calls professionally and efficiently.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with a calm and empathetic approach.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Willing to work on hybrid work environment (min 40% presence from site).
• Previous call center or customer service experience is preferred but not required.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Outbound calling to interested customer and marking down their interest
• Provide accurate information and resolve issues promptly.
• Document interactions and update customer records.
• Follow communication scripts and company procedures.
• Escalate complex issues to supervisors when necessary.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Get notified about new Customer Service Representative jobs in Eastern, Saudi Arabia .

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

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Line Up Aviation is a specialist aviation and aerospace recruitment company with over 35 years of global experience. We collaborate with leading companies in the industry who demand the highest standards of service.

We are currently recruiting for the following position on behalf of our aviation client based in Saudi Arabia. This company is known for delivering comprehensive solutions across aviation systems, operations, and support, and is committed to maintaining aircraft to the highest standards of quality and safety.

• Answer questions related to maintenance, operations, logistics of aircraft and engines.
• Guide the usage of tools, testers, and equipment on aircraft.
• Analyze the maintenance program and recommend improvements.
• Participate in aircraft occurrence investigations.
• Guide maintenance procedures, follow up on concessions and deviations.
• Submit FTRs to OEM for issue resolution related to aircraft, engines, or equipment.
• Identify training needs and maintenance procedures improvements.

• Aerospace/Aeronautical Engineering Degree or equivalent with current AML.
• At least 5 years' experience in maintenance management on rotary or fixed-wing aircraft onsite.
• Minimum 3 years' experience on H145 or similar platforms as an FSR.
• Type rating in H145 D2/D3 by approved part 147.
• Proficiency with mechanical and avionics aircraft systems and subsystems, including mission equipment and tooling.
• Ability to interpret aircraft publications, MSMs, CV-FDR, and Helionix software data for technical resolution.
• Capability to advise on technical issues during aircraft investigations.

Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR

1. Communication with customers in written and via phone with defined SLA (response time) and quality standards
2. Keeping records of customer’s interaction and contacts
3. Researching required information using internal systems and resources
4. Communication and coordination with CS Team members, internal departments, and GB offices
5. Following-up in customer inquiries not immediately resolved
6. Identifying and escalating priority issues
7. Recommending process improvements
8. Duties and responsibilities can be changed after arrangement
9. Providing customers with correct and complete information
10. Ensuring maintaining of KPIs and SLAs
11. Ensuring the contact logging software is correctly used to allow reports and analysis
12. Maintaining internal rules

1. Secondary education degree or University degree (Bc/MA)
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
3. Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
4. PC literate with experience with MS Office
5. Good communication skills

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage)
2. Customer oriented
3. Attention to detail and accuracy
4. Enjoys a fast paced, ever-changing environment
5. Team player
6. Good analytical skills, focused on problem solving
7. Ability to handle stress
8. Multi-tasking
9. Experience with Salesforce

Key Responsibilities

1. Communication with customers in written form and via phone with defined SLA (response time) and quality standards.
2. Keeping records of customer interactions and contacts.
3. Researching required information using internal systems and resources.
4. Communication and coordination with CS Team members, internal departments, and GB offices.
5. Following up on customer inquiries not immediately resolved.
6. Identifying and escalating priority issues.
7. Recommending process improvements.
8. Providing customers with correct and complete information.
9. Ensuring maintenance of KPIs and SLAs.
10. Ensuring the contact logging software is correctly used to allow reports and analysis.
11. Maintaining internal rules.

Qualifications

1. Secondary education degree or University degree (Bc/MA).
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
3. Fluent knowledge of a 2nd foreign language (upper-intermediate, both written and spoken).
4. PC literate with experience in MS Office.
5. Good communication skills.

Key Competencies

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage).
2. Customer-oriented.
3. Attention to detail and accuracy.
4. Enjoys a fast-paced, ever-changing environment.
5. Team player.
6. Good analytical skills, focused on problem-solving.
7. Ability to handle stress.
8. Multi-tasking.
9. Experience with Salesforce.

Company Industry

• IT - Software Services

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative

Join to apply for the Customer Service Representative role at Tetra Pak

Join to apply for the Customer Service Representative role at Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

The successful candidate will be based in Arabia area and will report to the Customer Service and Design Director.

What You Will Do

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with the customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations
  
  

• 02 - 03 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM
• Ability to work independently and under pressure, and keeping an eye on details
  
  

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Packaging and Containers Manufacturing

Referrals increase your chances of interviewing at Tetra Pak by 2x

Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

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Customer Service Representative (CSR) – Agent

Hiring Opportunity – For High School/Diploma/ BSc Gr ad uates

Job Criteria:

• Passionate about customer experience
• Assist and resolve customers’ queries and problems
• Fluent in Arabic/English written and spoken
• Have confidence and positive attitude
• Able to work on shifts

Interested Candidates wishing to apply for this role can submit their CV online, The shortlisted candidates only will be contacted for Assessment and Interview as per SILAH Policy and Procedure.

Customer Service Representative (CSR) - Agent

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

At Keeta , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you're passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment - this role is for you!

• Handle customer inquiries & complaints across phone, chat, email, and more


• Provide clear information about our products & services


• Support customers with orders (placement, changes, cancellations)


• Track deliveries & coordinate with teams (Logistics, Sales, Tech/Product)


• Resolve issues related to delivery, payment, or service


• Maintain professionalism and represent the Keeta brand in every interaction


• Share customer feedback to help us improve


• Join training sessions to stay up to date on products & policies


• Be flexible to work in shifts (24-hour rotation)

Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.

Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.

Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

• 0-1 year experience (no experience needed)


• Fluent in Arabic & English, with excellent communication skills


• Typing speed: 40 WPM preferred


• Strong multitasking, problem-solving, and customer-focused mindset

Apply now or reach out to our talent team to learn more.

• Seniority level: Entry level


• Employment type: Full-time


• Job function: Customer Service


• Industries: Technology, Information and Media and Transportation, Logistics, Supply Chain and Storage

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Sutherland

Basic Requirements:

• High school diploma or equivalent; college degree is a plus.
• Very good verbal and written communication skills.
• Very good verbal and written English skills (B1 or above)
• Proficiency in using computers and basic software.
• Ability to handle Inbound calls professionally and efficiently.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with a calm and empathetic approach.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Willing to work on hybrid work environment (min 40% presence from site).
• Previous call center or customer service experience is preferred but not required.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries.
• Outbound calling to interested customer and marking down their interest
• Provide accurate information and resolve issues promptly.
• Document interactions and update customer records.
• Follow communication scripts and company procedures.
• Escalate complex issues to supervisors when necessary.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Sutherland by 2x

Get notified about new Customer Service Representative jobs in Eastern, Saudi Arabia .

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Line Up Aviation is a specialist aviation and aerospace recruitment company with over 35 years of global experience. We collaborate with leading companies in the industry who demand the highest standards of service.

We are currently recruiting for the following position on behalf of our aviation client based in Saudi Arabia. This company is known for delivering comprehensive solutions across aviation systems, operations, and support, and is committed to maintaining aircraft to the highest standards of quality and safety.

• Answer questions related to maintenance, operations, logistics of aircraft and engines.
• Guide the usage of tools, testers, and equipment on aircraft.
• Analyze the maintenance program and recommend improvements.
• Participate in aircraft occurrence investigations.
• Guide maintenance procedures, follow up on concessions and deviations.
• Submit FTRs to OEM for issue resolution related to aircraft, engines, or equipment.
• Identify training needs and maintenance procedures improvements.

• Aerospace/Aeronautical Engineering Degree or equivalent with current AML.
• At least 5 years' experience in maintenance management on rotary or fixed-wing aircraft onsite.
• Minimum 3 years' experience on H145 or similar platforms as an FSR.
• Type rating in H145 D2/D3 by approved part 147.
• Proficiency with mechanical and avionics aircraft systems and subsystems, including mission equipment and tooling.
• Ability to interpret aircraft publications, MSMs, CV-FDR, and Helionix software data for technical resolution.
• Capability to advise on technical issues during aircraft investigations.