157 Customer Retention jobs in Saudi Arabia

Client Relations & Office Manager – Riyadh

Key Responsibilities:

• Develop and maintain strong relationships with clients and partners.

• Represent the company in a professional and welcoming manner.

• Manage daily office operations, ensuring an organized and efficient environment.

• Coordinate with headquarters on reports, forecasts, and strategic alignment.

• Support business growth by identifying opportunities and preparing market analysis.

Requirements:

• Bachelor's degree in Business, Engineering, or a related field.

• Experience in client relations, business development, or sales.

• Strong organizational and multitasking abilities.

• Excellent communication skills in Arabic and English.

• Professional, approachable, and detail-focused personality.

Our client is looking for a proactive and detail-oriented Client Relations Specialist/Officer to manage their interactions with Saudi government entities and handle all labor, immigration, and legal documentation requirements.

Key Responsibilities:

• Manage and oversee all government-related tasks, documentation, and correspondence.
• Process visa applications, Iqama issuance and renewals, exit/re-entry permits, and other labor and immigration formalities.
• Ensure full compliance with Saudi labor laws and immigration regulations.
• Handle document legalization, attestations, and liaison with ministries and government authorities on behalf of the company.
• Assist internal departments with government platforms and regulatory procedures.

Requirements:

• S
  audi national (mandatory as per Saudization requirements)
• Proven experience in a GRO or government liaison role within Saudi Arabia
• In-depth knowledge and hands-on experience using key government portals such as: Muqeem, GOSI, Qiwa, Absher
• Fluent in Arabic; a working knowledge of English is preferred
• Strong communication, coordination, and organizational skills

JOB OBJECTIVE:

As the first point of contact for clients, they are responsible for ensuring outstanding customer service

KEY RESPONSIBILITIES:

1. Ensure that watches are received from the client efficiently & professionally as per the guidelines
2. Ensure job orders are opened accurately and efficiently
3. Get the client's approval on the price before starting maintenance and handle the negotiation with them
4. Follow up with the Senior Watchmaker during service to ensure timely delivery of the watch.
5. Prepare invoices and collect them before delivery.
6. Ensure that the watch is delivered to the client in accordance with company guidelines.
7. Prepare required reports, logs, and documents for the Service Center manager

REQUIRED KNOWLEDGE, QUALIFICATIONS & EXPERIENCE:

High School degree – Bachelor degree is a plus

1- 3 years' experience in a similar role.

Familiarity with SAP software is preferable

Excellent Interpersonal skills, verbal and written communication skills.

Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Must be able to work under pressure.

Customer focus

Integrity, and maintain confidentiality.

Disciplined
attitude.

JOB CONTEXT:

Operating Environment:

Job holder will operate the work from the office.

Communications & Working Relationships:

• Dealing with Finance Department
• Liaisons daily with the Service Center technicians
• Act as a communication point between clients and other in the company.

Framework, boundaries, problems & decision-making responsibility:

Limited to task related decisions.

Deal with customer complaints in alignment with the Service Center Manager.

Job Position: Sales & Client Relations Executive

Location: Riyadh, KSA

Type: Full Time

• Develop and manage client relationships (schools, gyms, clubs).

• Present GYMLAB products to prospects.

• Prepare proposals and sales reports.

Requirements:

• Knowledge of the sports/fitness industry preferred.

• Sales or client management experience.

• Strong communication and presentation skills.

To apply, please do so online at the following link:

المسمى الوظيفي: تنفيذي المبيعات وعلاقات العملاء

الموقع: الرياض، المملكة العربية السعودية

النوع: دوام كامل

• تطوير وإدارة علاقات العملاء (المدارس، الصالات الرياضية، الأندية).

• عرض منتجات GYMLAB على العملاء المحتملين.

• إعداد العروض والتقارير البيعية.

المتطلبات:

• يفضل الإلمام بقطاع الرياضة أو اللياقة البدنية.

• خبرة في المبيعات أو إدارة العملاء.

• مهارات قوية في التواصل والعرض التقديمي.

للتقديم، يرجى القيام بذلك عبر الرابط التالي:

Job Types: Full-time, Contract

Contract length: 12 months

Ability to commute/relocate:

• Riyadh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you a Gymnastics expert?

Language:

• English (Preferred)
• Arabic (Preferred)
• Urdu (Preferred)

Manage client communication across two main channels:

Internal (in-app): Respond to user inquiries, feedback, and issue escalations efficiently and empathetically.

External (off-app): Oversee communication through social media platforms, email, and other support channels to maintain brand consistency and user satisfaction.

Gather feedback to identify pain points and trends, and collaborate with product and operations teams to drive improvements.

Collect, analyze, and report on client interaction data, user behavior patterns, and support performance to inform strategic decisions.

Own the data-driven optimization of the client experience through dashboards, feedback loops, and structured reporting.

Develop and manage client communication strategies for new feature rollouts, updates, and incidents.

Collaborate with cross-functional teams on the planning and execution of campaigns, feature launches, and incident responses from a user-facing perspective.

Ensure alignment of client communication strategy with business goals and platform policies.

3-5 years of experience in client relations, user communication, or customer success, preferably in digital platforms or tech companies.

Prior experience in social media, live-streaming, or short-form video apps is a big plus.

Proven ability to manage client-related data and drive action from insights.

Excellent language skills in both English and Arabic.

Strong communication and problem-solving skills.

Experience in managing teams or projects is highly preferred.

Solid experience in handling and analyzing data related to user behavior, support performance, and escalation patterns.

Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to prepare reports, dashboards, and presentations.

Strong collaboration skills with cross-functional teams (e.g., Product and Marketing)

We are seeking a highly capable professional to take on the role of
Operations & Client Relations Manager
. This position works directly with the owner and plays a vital role in overseeing communications, ensuring seamless coordination, and maintaining operational excellence.

Key Responsibilities

• :Oversee daily operations, ensuring tasks are executed efficiently and accurately
• .Manage all communications between patients and coaches with discretion and professionalism
• .Supervise administrative functions, including documentation, scheduling, and portal management
• .Collaborate with the IT team and participate in structured training
• .Ensure high standards of client care and smooth internal communication across teams

.

Qualification

• s:Saudi nationality (required
• ).Proven experience in operations, administration, or client relation
• s.Strong leadership and organizational skills with the ability to work independentl
• y.Excellent communication and problem-solving abilitie
• s.Professional presence, discretion, and reliability in handling sensitive matter

s.

Setup Operations - KSA Expansion

Riyadh, Kingdom of Saudi Arabia

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are:

We’re looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team!

• A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.
• A quick learner with excellent communication skills and a passion for delivering world-class customer service.
• A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.
• As the primary point of contact for our clients, you will represent AstroLabs’ commitment to excellence, ensuring that each client’s journey in Saudi Arabia is seamless, efficient, and positive.

Roles and Responsibilities

Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
• Provide world-class customer service, offering clear, consistent, and proactive communication.
• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.
• Support corporate bank account opening by acting as the liaison between GMs and banks.
• Issue Iqamas for GMs and assist with compliance-related activities.
• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

On-ground Operations

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
• Guide GMs through medical testing processes and assist with selecting health insurance plans.
• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
• Build strong relationships with relevant stakeholders and partners.
• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

Operations & Compliance

• Issuing company incorporation documents, including MISA, AoA and CR.
• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
• Handle document notarization and attestation at MoFA, SBC, and MoJ.
• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
• Monitor and report on ministry updates that may impact company setup and compliance requirements.
• Tracking and reporting progress on a daily basis.

Product Development & Continuous Improvement

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
• Investigate and document process updates from ministries, ensuring internal teams are always informed.
• Propose operational improvements to streamline the setup process and improve service efficiency.

Minimum Requirements

• 2-3 years of experience in a client facing role.
• Holds a Saudi Driver’s license and has a personal car.
• Exceptional communication skills in English and Arabic.
• Ability to manage multiple priorities with a client-first mindset.
• A deep understanding of client needs and the Saudi business setup process.
• Strong organizational skills with the ability to adapt to dynamic workflows.
• A collaborative team player who thrives in a fast-paced, high-growth environment.

Passionately developing careers since 1958.

Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.

21 Jul, 2025

We are looking for a talented and dynamic bilingual (Arabic/English) Client Relations Advisor to join our Riyadh office. As a Client Relations Advisor, you will be responsible for developing and executing strategic plans to increase sales and revenue for our company. You will identify new business opportunities, build and maintain relationships with new and existing clients, and work closely with our management team to develop effective sales strategies.

Key Responsibilities:

• Identify and develop new business opportunities to achieve sales targets and revenue growth
• Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and retention
• Develop and implement sales tactics to drive business growth
• Conduct market research to identify trends and opportunities in the market
• Attend networking events, conferences, and trade shows to generate leads and build relationships
• Prepare and deliver presentations to clients to showcase company products and services
• Negotiate and close deals with clients to achieve sales targets
• Maintain accurate and up-to-date records of sales activity and performance
• Provide regular reports and updates to management on sales progress and business development initiatives

Qualifications:

• Bachelor's degree in business, marketing, or related field
• 5+ years proven experience in business development or sales in Saudi Arabia
• Fluent in both Arabic and English, with excellent written and verbal communication skills
• Strong negotiation and closing skills
• Demonstrated ability to build and maintain relationships with clients
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and CRM software

If you are a self-motivated individual with a passion for client relations,business development and have a proven track record of success,we encourage you to apply for this exciting opportunity.

Full Name*

Date of Birth (Gregorian)*

Nationality*

Email *

Home Address

Highest Degree Earned

School/College/University

Date of Degree

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Date you can start

I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.

• 1st Floor, Building 13, Bay Square, Business Bay

Who Are We

Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched order anything from anywhere experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it is a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

We are looking for an experienced Account Manager to join our team. In this role, you will play a vital part in driving the success of our business by managing and nurturing relationships with key restaurant partners. As an Account Manager, you will lead the entire client engagement process, ensuring smooth communication and resolution of issues. You will work closely with cross-functional teams, including finance, product, and operations, to deliver solutions that enhance client satisfaction and contribute to the growth of the organization.

This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.

If you are eager to take on this rewarding opportunity, we would love to hear from you. Apply today!

• Manage end-to-end client relationships, from onboarding to resolving complex issues.
• Collaborate with internal teams to ensure timely and effective solutions are provided to clients.
• Lead projects related to client success, ensuring business goals are met while maintaining high standards of service.
• Act as a trusted advisor to clients, helping them maximize the value of our services.
• Identify opportunities to enhance client satisfaction and contribute to their business growth.
• This role is ideal for someone with strong relationship management skills, problem-solving abilities, and a passion for ensuring client success.

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Proven experience as an Account Manager, preferably within the food and beverage or tech industry.
• Strong business acumen and financial literacy, with the ability to understand and interpret financial statements.
• Basic understanding of product design and development processes.
• Excellent problem-solving and negotiation skills, with a track record of resolving issues effectively.
• Strong communication and relationship-building skills, with the ability to manage multiple stakeholders.
• Familiarity with customer management systems (CRM) and tools for tracking account activities and issues.
• Ability to work under pressure and manage multiple accounts simultaneously.

• Fluency in English (written and spoken); additional languages are a plus.
• Experience within the food and beverage or tech industry.

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.