142 Customer Relationship Management jobs in Saudi Arabia

About InvestSky

We're on a mission to make investing accessible to all.

Our goal is to offer an all-in-one investing solution.

With InvestSky, people no longer have to get lost in multiple apps, drown in fragmented communities across social media in search of investment insights, or pay high fees to make an investment.

InvestSky offers an all-in-one solution to a more efficient and enjoyable investing journey for the MENA investors, both new and experienced ones.

With InvestSky, you can:

Mingle: get social, meet like-minded folk, follow friends, exchange ideas

Discover: build your knowledge and understand the market with our advanced tools to gain insights

Create: buy your favorite stocks and build your portfolio

We are looking for someone passionate about building the next big thing and making a true impact in the region.

Key Responsibilities

• Providing extraordinary service aligned with the company’s culture and objectives.
• Support users with onboarding and Know-Your-Client documentation.
• Respond to incoming questions or queries that might arise from users.
• Assist users in navigating the platform, if needed.
• Document user questions, queries, or issues they are facing. Support the Company in optimizing customer experience by sharing 'Voice of Customers' - customer complaints to the relevant team.
• Prepare analysis on the root cause of critical problems that occurred with users and prevent the same issue from recurring in the future.

Competencies

• Have experience working in customer-facing roles.
• Strong written and verbal communication skills (Arabic and English).
• Be service-oriented and have as many of the following characteristics: empathy, resourcefulness, communication, and relationship-building.
• Accountability and Ownership: Self-driven individual who can build and maintain high-scale projects end to end.
• Experienced in using Intercom or Zendesk.
  

Nice-to-have

• Experience in a B2C company.
• Basic understanding of the financial and investment ecosystems.

Benefits

• Market-standard compensation;
• Generous Employee Stock Ownership Plan in line with our belief that our employees should be owners of the company and not just contributors;
• You'll never have to pay for our premium paid plans ;)
• Being part of a founding team building something revolutionary in FinTech in the region.

Job Summary:
The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences.

Key Responsibilities:

1.Customer Relationship Management:

• Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact.
• Understand customer goals, challenges, and success metrics to provide tailored guidance and support.
• Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives.

2.Onboarding and Adoption:

• Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value.
• Drive product adoption by educating customers on features, best practices, and use cases that align with their goals.
• Monitor customer usage and engagement to identify opportunities for increased adoption and value realization.

3.Retention and Expansion:

• Proactively identify at-risk customers and develop action plans to mitigate churn.
• Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth.
• Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly.

4.Customer Advocacy:

• Act as the voice of the customer within the organization, sharing feedback and insights withOperation, Marketing, and Sales teams.
• Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives.
• Encourage satisfied customers to participate in case studies, testimonials, and referrals.

5.Data-Driven Insights and Reporting:

• Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores.
• Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities.
• Use data to identify trends, risks, and opportunities for improving the customer experience.

6.Continuous Improvement:

• Stay up-to-date on industry trends, product updates, and best practices in customer success.
• Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles.
• Participate in cross-functional projects to improve processes, tools, and strategies for customer success.

Qualifications:

*Education:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required).

• Experience 3-5 years of experience in customer success, account management, or a related role.
• Experience in SaaS, technology, or a subscription-based business model is highly desirable.

*Skills:

• Exceptional communication, presentation, and interpersonal skills.
• Strong problem-solving and strategic thinking abilities.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight,Totango).
• Ability to analyze data and translate insights into actionable strategies.
• Project management and organizational skills to manage multiple customer accounts effectively.

Job Summary:

We're looking for a passionate and proactive Customer Success Associate to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs.

Key Roles and Responsibilities:

• Onboarding :Guide new customers through the initial product setup and usage process,ensuring they understand its value and features.
• Support & Engagement :Provide responsive and efficient customer support through various channels (email,phone,chat) and proactively engage with customers to identify potential issues and opportunities.
• Relationship Building :Cultivate strong relationships with customers by actively listening to their needs,providing personalized advice,and building trust.
• Revenue Retention & Expansion :Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.
• Data Analysis & Insights :Monitor customer usage data and identify trends to personalize interactions,identify potential churn risks,and inform product improvements.
• Feedback & Reporting :Gather customer feedback,document resolutions,and generate reports to track progress and inform team strategies.
• Collaboration :Work closely with other teams (Sales,Product,Engineering) to ensure a seamless customer experience and advocate for customer needs

Required Skills and Experience:

• Bachelor's degree in a relevant field (e.g.,Business,Communication,Technology) or equivalent experience.

• Excellent communication and interpersonal skills,with the ability to build rapport and trust with customers.
• Strong problem-solving and analytical skills,with the ability to identify and solve customer issues efficiently.
• Proactive and organized,with the ability to manage multiple tasks and prioritize effectively.
• Strong written and verbal communication skills,with the ability to document issues and communicate solutions clearly.
• Experience with customer relationship management (CRM) systems and data analysis tools is a plus.
• Experience & background on CPAAS platforms is a plus.
• Passion for learning and a desire to continuously improve customer experience.

About 1Pass

1Pass is a home-grown Saudi fitness and wellness brand and app. We empower individuals to take charge of their health by providing flexible access to a variety of gyms, studios, and wellness centers across theKSA. We aim to make fitness and wellness accessible, affordable, and convenient for everyone, whether seeking a rigorous workout, stress relief, or a holistic wellness experience. With a single membership, our users can explore different facilities, try new classes, and build a routine that fits their lifestyle and goals. Join 1Pass, and be part of a team that's transforming how people achieve and maintain well-being in Saudi Arabia.

Job Summary:

The Customer Success Manager at 1Pass will oversee the customer service team, ensuring exceptional service delivery and a seamless user experience. This role involves establishing and implementing best practices to optimize customer interactions and improve satisfaction. The Customer Success Manager will also lead sales training initiatives, equipping the team with effective strategies to engage and retain clients. Additionally, they will maintain direct contact with customers, address inquiries, gather feedback, and foster strong relationships to drive loyalty and growth. This role is pivotal in creating a customer-focused culture, enhancing service standards, and supporting 1Pass's mission of making wellness accessible and enjoyable.

Responsibilities:

• Lead the Customer Service team to ensure the delivery of an exceptional customer experience across all touchpoints.
• Manage and guide the Telesales team to achieve sales targets and expand the customer base.
• Develop policies and procedures that ensure quality and efficiency in customer interactions.
• Monitor the performance of both teams through key performance indicators (KPIs) and provide regular reports to management.
• Build strategic relationships with customers to ensure their ongoing satisfaction and loyalty.
• Coordinate with other departments (such as Product, Marketing, and Finance) to enhance the overall customer experience.
• Propose and implement tools and technologies that improve efficiency and overall team performance

Required Skills:

• Experience: 3 years in customer success, customer service, or sales.
• Effective communication with customers at all levels.
• Data analysis and ability to measure customer satisfaction.
• Proactive problem-solving and solution provision.
• Time management and organization to meet tasks and deadlines.
• Proficiency in CRM tools, performance tracking systems, and data analysis techniques.

Benefits :

• Flexible working hours.

• Free membership for the employee and one family member or friend.

• Premium medical insurance.

Location: At the 1Pass headquarters - Jeddah

About 1Pass

1Pass is a home-grown Saudi fitness and wellness brand and app. We empower individuals to take charge of their health by providing flexible access to a variety of gyms, studios, and wellness centers across theKSA. We aim to make fitness and wellness accessible, affordable, and convenient for everyone, whether seeking a rigorous workout, stress relief, or a holistic wellness experience. With a single membership, our users can explore different facilities, try new classes, and build a routine that fits their lifestyle and goals. Join 1Pass, and be part of a team that's transforming how people achieve and maintain well-being in Saudi Arabia.

Job Summary:

The Customer Success Manager at 1Pass will oversee the customer service team, ensuring exceptional service delivery and a seamless user experience. This role involves establishing and implementing best practices to optimize customer interactions and improve satisfaction. The Customer Success Manager will also lead sales training initiatives, equipping the team with effective strategies to engage and retain clients. Additionally, they will maintain direct contact with customers, address inquiries, gather feedback, and foster strong relationships to drive loyalty and growth. This role is pivotal in creating a customer-focused culture, enhancing service standards, and supporting 1Pass's mission of making wellness accessible and enjoyable.

Responsibilities:

• Lead the Customer Service team to ensure the delivery of an exceptional customer experience across all touchpoints.
• Manage and guide the Telesales team to achieve sales targets and expand the customer base.
• Develop policies and procedures that ensure quality and efficiency in customer interactions.
• Monitor the performance of both teams through key performance indicators (KPIs) and provide regular reports to management.
• Build strategic relationships with customers to ensure their ongoing satisfaction and loyalty.
• Coordinate with other departments (such as Product, Marketing, and Finance) to enhance the overall customer experience.
• Propose and implement tools and technologies that improve efficiency and overall team performance

Required Skills:

• Experience: 3 years in customer success, customer service, or sales.
• Effective communication with customers at all levels.
• Data analysis and ability to measure customer satisfaction.
• Proactive problem-solving and solution provision.
• Time management and organization to meet tasks and deadlines.
• Proficiency in CRM tools, performance tracking systems, and data analysis techniques.

Benefits :

• Flexible working hours.

• Free membership for the employee and one family member or friend.

• Premium medical insurance.

Location: At the 1Pass headquarters - Jeddah

About the Role:

We're looking for a dedicated Customer Success Specialist to join our team in Riyadh. In this role, you'll play a key part in ensuring our customers are satisfied, supported, and set up for long-term success. You’ll be working closely with clients to understand their needs, resolve their challenges, and build lasting relationships.

Key Responsibilities:

• Ensure high levels of customer satisfaction and engagement
• Analyze customer needs and usage trends
• Provide proactive support and timely issue resolution
• Communicate effectively with clients across various channels
• Foster strong, long-term relationships with our customers
• Collaborate with cross-functional teams to improve the customer journey

Qualifications:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proven experience in customer support or success roles
• High attention to detail and follow-through
• Team-oriented mindset with a proactive attitude
• Experience in SaaS companies is a plus
• Bachelor’s degree in Business, Management, or a related field

We're building something meaningful and we're looking for someone who shares that mindset.

• Seniority level Entry level

• Employment type Full-time

Get notified about new Customer Success Specialist jobs in Riyadh, Riyadh, Saudi Arabia .

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# Customer Success Manager

お仕事内容:

歓迎スキル:

給与と福利厚生:

We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.

Since 2022, over 1000 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

About the role

As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You’ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

What you'll do

Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.

Continuous Learning and Development - Develop a deep understanding of a client’s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.

Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.

Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.

A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.

Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.

What we are looking for

3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.

Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.

Ownership - Ability to multi-task and independently handle tasks without any follow-ups.

Problem Solver – You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.

Passion for Business Optimization – You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.

Cognitive Intelligence – You can think on your feet, seeing all the angles to best position our platform to best fit a client’s needs.

Client Empathy – You’ll be building deep, trusting relationships.

Communication Skills - Excellent verbal, written, and presentation skills in English.

Positivity – You’ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.

Curiosity - You’re interested in learning more about the industry and show an outstanding curiosity towards the client base.

Start-up Attitude – You’re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.

Knowledge - Accounting and Finance processes is a strong plus.

What's in it for you

Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it

Contribute to building the Middle East’s most beloved fintech brand from the ground up

Benefit from a role with significant ownership and accountability

Thrive in a flexible hybrid culture with ample work-life balance

Participate in exciting offsite events

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales, Business Development, and Customer Service

Get notified about new Customer Success Specialist jobs in Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 15 hours ago

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Purpose:

We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.

Roles & Responsibilities:

1. Manage customer onboarding and product training.
2. Educate customers on the use and benefits of our products and services.
3. Ensure customers get fast time-to-value.
4. Keep clients engaged and regularly using products (increasing adoption).
5. Build customer loyalty and reduce churn (increasing retention).
6. Develop a positive customer experience and foster healthy working relationships.
7. Assist customers with setting up and navigating our platform.
8. Promote the value of the products.
9. Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
10. Solve customers’ issues and problems proactively.
11. Assist in creating training courses and educational materials.
12. Review customer complaints and concerns and seek to improve the customer experience.
13. Record and report customer feedback to upper management.