254 Customer Relationship Management jobs in Saudi Arabia

Overview

Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business' revenue potentials and minimize churn rates.

• Manage customer onboarding and product training
• Educate customers on the use and benefits of our products and services
• Keep clients engaged and regularly using products (increasing adoption)
• Build customer loyalty and reduce churn (increasing retention)
• Developing a positive customer experience and fostering healthy working relationships
• Assist customers with setting up and navigating our platform
• Promote the value of the products
• Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate)
• Solve customers' issues and problems proactively
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Record and report customer feedback to upper management

• Mid-Senior level

• Full-time

• Customer Service

• IT Services and IT Consulting

We’re Hiring! – Customer Success Officer

The Customer Success Officer ensures a smooth and successful experience for clients and freelancers on the Passioneurs platform. The role focuses on daily monitoring of projects, messages, and proposals, reducing cancellations, increasing closure rates, and delivering accurate reports to support continuous improvement.

• Review new projects daily and ensure clarity in descriptions and required skills.
• Analyze project cancellations and communicate with clients to reactivate when possible.
• Follow up on projects ready for closure and coordinate with clients to finalize them.
• Monitor communication between clients and freelancers, intervening when needed.
• Invite suitable freelancers to projects with no proposals.
• Communicate directly with clients daily to increase closure rates and encourage repeat purchases.
• Resolve freelancer issues and provide support for smooth workflows.
• Track and follow up on technical tickets with the development team.
• Prepare daily reports covering projects, messages, proposals, clients, tickets, and recommendations.
• Participate in daily stand-ups and regular weekly/monthly meetings.

Apply now and be part of building long-term client success with us!

We’re Hiring! – Customer Success Officer

The Customer Success Officer ensures a smooth and successful experience for clients and freelancers on the Passioneurs platform. The role focuses on daily monitoring of projects, messages, and proposals, reducing cancellations, increasing closure rates, and delivering accurate reports to support continuous improvement.

• Review new projects daily and ensure clarity in descriptions and required skills.
• Analyze project cancellations and communicate with clients to reactivate when possible.
• Follow up on projects ready for closure and coordinate with clients to finalize them.
• Monitor communication between clients and freelancers, intervening when needed.
• Invite suitable freelancers to projects with no proposals.
• Communicate directly with clients daily to increase closure rates and encourage repeat purchases.
• Resolve freelancer issues and provide support for smooth workflows.
• Track and follow up on technical tickets with the development team.
• Prepare daily reports covering projects, messages, proposals, clients, tickets, and recommendations.
• Participate in daily stand-ups and regular weekly/monthly meetings.

Apply now and be part of building long-term client success with us!

Overview

Customer Success Manager (CSM) plays a crucial role in ensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage. They build relationships, address concerns, and identify opportunities for growth and expansion.

• Customer Onboarding and Training: guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.
• Relationship Management: building and maintaining strong, trusting relationships with key client stakeholders.
• Proactive Issue Resolution: identifying potential problems early and working to solve them before they impact customer satisfaction.
• Performance Monitoring: tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.
• Customer Success Planning: helping clients develop and achieve their goals using the product or service.
• Up-selling and Cross-selling: identifying opportunities to expand client relationships and increase revenue.
• Internal Collaboration: working with sales, product, and other internal teams to ensure client success.
• Feedback Collection: gathering customer feedback and providing it to internal teams to improve the product or service.

• Technical Expertise: possess a deep understanding of cybersecurity frameworks, products, and services.
• Solution Design: develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.
• Customer Engagement: build relationships with clients, understand their challenges, and offer expert advice.
• Sales Support: work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.
• Product Demonstrations: conduct product demos and proof-of-concept sessions to showcase solutions.
• Requirements Gathering: collect and analyze customer requirements, conducting workshops and presentations to understand their needs.
• Commercial Documents: assist in creating and updating commercial documents like RFPs and RFIs.
• Staying Current: keep up with industry trends, competitor offerings, and emerging technologies.
• Collaboration: work with internal teams, partners, and vendors to ensure successful solution delivery.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

Riyadh, Saudi Arabia | Posted on 07/22/2025

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

The Customer Success Specialist is responsible for supporting the Customer Success Manager in establishing and nurturing relationships with clients to enhance value, satisfaction, and retention. This role focuses on understanding client needs, assisting in the adoption of solutions, and contributing to the voice of the customer within the organization. The Customer Success Specialist plays a key role in driving customer engagement and ensuring a positive customer experience.

Key Responsibilities:

• Engage with customers, partner and internal stakeholders’ and support foundational relationships with key customers to enable quality solution delivery and health

• Facilitate effective communication between clients and decision makers to smooth adaption of solutions and address any concerns that may arise during implementation

• Gather customer feedback and insights to represent the "Voice of the Customer" within the company to ensure that client perspectives are considered in product development and services Improvements by conducting surveys and Interviews to collect feedback and present findings to relevant teams

• Provide clients with consistent updates on project status and any issues that arise to maintain transparency and build trust with clients by scheduling regular communication touchpoints

• Customer Retention and Growth

• Assist in gathering data for business reviews to showcase the value provided to clients to be able to reinforce the relationship and justify continued partnership through demonstrating ROI

• Market Research and Insights

• Conduct basic competitive research and assist in gathering insights on industry trends to Inform Internal strategies and help clients stay competitive

• Assist in developing surveys to gather customer feedback to identify areas for improvement and enhance customer experience

• Assist in creating marketing and technical content to support customer needs to provide valuable resources that help clients utilize products effectively by working

with marketing teams to draft content that aligns with customer interests and product features

• Support the execution of marketing campaigns to inform clients about new offerings to keep customers engaged and informed about product developments

• Collaboration with Internal Teams

• Collaborate with marketing, sales, and services teams to share customer insights to ensure a cohesive approach to customer success across functions by participating in cross-functional meetings to provide customer feedback and insights that inform strategy

Qualifications

- Education: Bachelor's degree in computer science or related field.

- Experience: 0-1 years of experience in customer support, communications, or a related field.

- Familiarity with the IT software industry is a plus Sales Enablement Certification

- Strong communication skills, both verbal and written.

- Ability to work collaboratively in a team environment.

- Attention to detail and strong organizational skills.

- Basic analytical skills to support data collection and reporting

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodation for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws

Riyadh, Saudi Arabia | Posted on 09/22/2025

We are looking for a highly motivated Customer Success Manager to join our team in Riyadh. This role is critical in building and maintaining long-term relationships with our enterprise clients, ensuring their success, and driving retention and growth. The ideal candidate will have strong experience in the Saudi market, excellent relationship management skills, and a proven track record of managing enterprise accounts.

• Act as the primary point of contact for assigned enterprise clients in KSA.
• Conduct regular client visits to strengthen relationships and understand business needs.
• Manage renewals and proactively drive upsell opportunities.
• Build trust and deliver value by positioning our solutions as strategic to the client’s success.
• Monitor customer engagement, measure health scores and CSAT, and take proactive steps to improve.
• Coordinate onboarding, training, and service delivery to ensure maximum adoption.
• Work cross-functionally with Sales, Product, and Support to resolve client issues and provide a seamless experience.
• Serve as the client’s advocate, bringing feedback to internal teams for continuous improvement.

• 3+ years of experience in Customer Success, Account Management, or a related role.
• Proven experience handling enterprise accounts in the KSA market.
• Strong interpersonal and communication skills, with the ability to influence at senior levels.
• Experience in renewals, upselling, and relationship building.
• Ability to measure and act on customer success metrics (health score, CSAT, adoption rates).
• Fluent in Arabic and English.
• Willingness to travel frequently to meet clients.

• Competitive salary and performance-based incentives.
• Opportunity to manage high-value enterprise accounts across Saudi Arabia.
• A collaborative environment where your voice and input directly impact client success.

Direct message the job poster from Seclore

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.

What should you know about us?

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

Know more about us at

You would love our tribe:

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!

A sneak peek into the role:

As a Customer Success Manager, you will be responsible for managing a portfolio of Seclore's largest and most strategic customers. Your primary focus will be to drive customer success, retention, and account growth by ensuring they achieve their expected business outcomes with Seclore solutions. You will build long-term, trusted relationships with customers, acting as their advisor and advocate, while collaborating with internal teams to align Seclore’s offerings with their evolving needs. Your success in this role will be measured by customer satisfaction, value realization, and long-term loyalty, ultimately turning them into strong brand advocates.

Here's what you will get to explore:

• In Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
• Responsible for leading discovery sessions with IT and business users to understand the new use cases / client's business objectives and system/application needs
• With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client's requirements
• Proactively create documentary artifacts like business cases, usage scenarios, solution blueprints, FAQs, meeting notes etc.
• Support the various internal customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project
• Become an expert on the customer’s Seclore deployment and their trusted advisor for their strategic business direction
• Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams
• Educate customers on the value they can generate from the power of their Seclore solution Ensure customers employ best practices and their Seclore solution is optimized for maximum value Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies
• Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience
• Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
• As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
• Gather customer product feedback and communicate with product management to shape product roadmap development
• Work with the customer team to achieve timely contract renewals and opportunities for upsell/cross-sell
• CSM should be able to build and nurture a team in future.
• Need to have experience with endpoint security products like DLP, Classification, DRM
• Need to have consulting skills
• Drive value realization and strategic discussions with customers - expected from such a senior person

We can see the next Entrepreneur At Seclore if you have:

• Bachelor’s 08+ years of experience in handling end to end customers relationships, preferably in the SaaS industry
• Leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
• Proven track record of successfully managing customer relationships and delivering results Strong consulting background
• Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams Proven ability to build and sell business cases to customer teams
• Excellent organization, project management, time management, and communication skills Ability to quickly grasp and distinctly explain technological and business concepts
• Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
• Strong understanding of business processes and their implementation into enterprise business applications
• Team player who will innovate to continue improving the way Seclore serves its customer
• Bachelor’s degree in technology, business, or related field (MBA preferred) Ability to travel 60%+ of the time
• Highly energetic, with a passion for helping customers, achieve expected business outcomes Multitasker with willingness to 'roll up sleeves' and assist wherever needed
• Deep credibility in inspiring confidence in C-level decision makers
• Extensive business process management experience and expertise- ideally in the areas of Government, banking, financial services, insurance, and manufacturing
• Previous experience with a major systems integrator and/or a customer success function preferred
• Experience with SaaS/Subscription solution offerings is a plus Knowledge of information cyber security

Why do we call Seclorites Entrepreneurs not Employees?

• We value and support those who take the initiative and calculate risks.
• We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business.
• We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.

Excited to be the next Entrepreneur, apply today!

Don’t have some of the above points in your resume at the moment? Don’t worry. We will help you build it.

Let’s build the future of data security at Seclore together.

• Mid-Senior level

• Full-time

• Customer Service and Consulting
• Industries: Data Security Software Products and Software Development

Referrals increase your chances of interviewing at Seclore by 2x

Riyadh, Riyadh, Saudi Arabia 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About the Role

We are looking for a highly motivated Customer Success Manager to join our team in Riyadh. This role is critical in building and maintaining long-term relationships with our enterprise clients, ensuring their success, and driving retention and growth. The ideal candidate will have strong experience in the Saudi market, excellent relationship management skills, and a proven track record of managing enterprise accounts.

• Act as the primary point of contact for assigned enterprise clients in KSA.
• Conduct regular client visits to strengthen relationships and understand business needs.
• Manage renewals and proactively drive upsell opportunities.
• Build trust and deliver value by positioning our solutions as strategic to the client’s success.
• Monitor customer engagement, measure health scores and CSAT, and take proactive steps to improve.
• Coordinate onboarding, training, and service delivery to ensure maximum adoption.
• Work cross-functionally with Sales, Product, and Support to resolve client issues and provide a seamless experience.
• Serve as the client’s advocate, bringing feedback to internal teams for continuous improvement.

• 3+ years of experience in Customer Success, Account Management, or a related role.
• Proven experience handling enterprise accounts in the KSA market.
• Strong interpersonal and communication skills, with the ability to influence at senior levels.
• Experience in renewals, upselling, and relationship building.
• Ability to measure and act on customer success metrics (health score, CSAT, adoption rates).
• Fluent in Arabic and English.
• Willingness to travel frequently to meet clients.

• Competitive salary and performance-based incentives.
• Opportunity to manage high-value enterprise accounts across Saudi Arabia.
• A collaborative environment where your voice and input directly impact client success.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Who are we?

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

About the Company:

Cohere’s Customer Success team is committed to partnering with customers to unlock business value through the deployment of our advanced Language Learning Model (LLM). Our clients range from early-stage startups to established global enterprises, and we view every interaction as an opportunity to inspire and enhance their AI journey.

About the Role:

We are seeking an experienced Customer Success Manager to join our dynamic team. In this role, you will engage with a diverse range of Enterprise customers, guiding them through complex implementations of Cohere's solutions to drive adoption and maximize value. You will work collaboratively with Sales, Product, Marketing, Partnerships, and Engineering teams to ensure exceptional outcomes for our customers.

Key Responsibilities:

- Deliver outstanding customer outcomes, demonstrated through successful product deployments, increased adoption, and high customer satisfaction levels.

- Define and manage structured onboarding and deployment projects for various Cohere products, ensuring seamless adoption and measurable success.

- Provide change management expertise to guide organizations through the adoption journey and maximize the impact of our solutions.

- Codify best practices, guides, and FAQs based on customer interactions.

- Gather customer feedback, identify trends, and communicate insights to internal stakeholders for product planning considerations.

- Collaborate with the Sales team for smooth handoffs between pre- and post-sale processes and for ongoing relationship management.

- Travel approximately 15% of the time to build strong customer relationships and understand their business goals.

- Create and execute customer success plans outlining goals, challenges, KPIs, and timelines.

- Advocate for customers internally, ensuring their needs are met within product development and organizational strategies.

- Identify and address at-risk renewals or user churn in collaboration with relevant internal teams.

- Foster customer advocacy and facilitate testimonials and case studies.

Qualifications:

- 6+ years of experience in customer-facing roles, especially with C-level technical audiences in complex global organizations.

- Full professional fluency in English and Arabic is required.

- Proven experience leading complex implementations of Generative AI or traditional ML solutions, with a focus on measurable business outcomes.

- Exceptional presentation and communication skills, particularly when engaging with executives and leaders.

- Strong problem-solving abilities and adeptness at managing multiple projects with effective prioritization.

- A humble attitude with a desire to help others and a commitment to learning new knowledge to ensure team and customer success.

- A solid track record of delivering and scaling exceptional customer experiences.

- A personal commitment to fostering the safe and ethical evolution of AI.

Preferred Qualifications:

- 8+ years of customer success or similar experience, preferably with a technical enterprise product.

- 5+ years managing relationships with large, complex global organizations.

- Experience working with Global 1000 Enterprise customers and managing success programs.

- Strong relationship-building skills across matrixed organizations.

- Ability to proactively identify product pain points and customer needs.

Join us at Cohere to drive AI adoption and business transformation while making a measurable impact on our clients’ success.

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form , and we will work together to meet your needs.

Full-Time Employees at Cohere enjoy these Perks:

An open and inclusive culture and work environment

Work closely with a team on the cutting edge of AI research

Weekly lunch stipend, in-office lunches & snacks

Full health and dental benefits, including a separate budget to take care of your mental health

100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK

Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend

️ 6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.