209 Customer Relations jobs in Saudi Arabia

Direct message the job poster from Talaat Moustafa Group Saudi

Job Summary:

The Customer Relationship Specialist is responsible for delivering and maintaining outstanding long-term relationship with our clients. This role involves delivering outstanding customer experience, increase customer engagement, satisfaction and loyalty, provide personalized experience, proactively exceed customer expectations, and analyze and report customer data and insights.

Responsibilities :

• Deliver Outstanding Customer Experience to our Customers
• Proactively Manage & Maintain Exceptional Relationship with Customers
• Achieve Customer Experience KPIs to increase customer satisfaction and loyalty
• Support CX Initiatives implementation (i.e. Customer Engagement, Personalized Experience, Voice of Customer, etc)
• Act as Single Point of Contact with Customers for inbound/outbound interactions including collection achievement
• Continuously evaluate and recommend improvements of Customer Journey
• Utilize CRM Technologies to support Customer Experience objectives
• Coordinate with internal and external stakeholders for related requirements to ensure customer satisfaction
• Participate in executing and reporting CX awareness and events campaigns
• Collect & Analyze customer data to collect and report insights about customer behavior, preferences, and requests.
• Address and resolve customer inquiries and feedback related to CRM activities.
• Ensure compliance with data protection regulations and company policies regarding customer data.

Qualifications:

• Bachelor's degree in Marketing, Information Technology, Business Administration, or any related field.
• 3-7 years of relevant experience
• Driven by customer-centricity & passion to exceed customer expectations
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams.
• Detail-Oriented with strong organizational skills.
• Knowledge of latest technologies and tools of Customer Experience

• Seniority level Associate

• Employment type Full-time

• Job function Administrative, Analyst, and Customer Service

Referrals increase your chances of interviewing at Talaat Moustafa Group Saudi by 2x

Get notified about new Customer Relations Specialist jobs in Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 20 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job ID: 2985954 | Q-Express Documents Transport

The mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of Amazon customers, Customer Service and the overall business. ECR serves as a bridge between CS and a variety of other groups within our company.

As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key job responsibilities
- Respond to enquiries from corporate executives, government authorities in addition to resolving contacts (received through any channel);
- Provide advice to CS floor staff, regarding escalated contacts;
- Communicate effectively and professionally with other departments in researching complaints and acting as CS resource;
- Provide a detailed root cause analysis for customer advocacy to top level executives;
- Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate, to CS management and appropriate department
- Submit contact coaching forms, news articles and blurbs to ensure that CS is consistently kept up to date with Amazon policies and emerging issues;
- Partake and contribute to Kaizen events;
- Suggest research and compile Voice of the Customer proposals to improve customer experience;
- Report on projects, initiatives and processes under your care.
- Acting as an ambassador for CS when referring or redirecting inappropriate work requests from other teams;
- You will address customer issues by helping the customer, but also by identifying and measuring the root cause of the customer's experience failure and presenting your findings and recommendations to the right people throughout the company who can fix the process or technology that caused the customer pain.

- A relentless obsession for the customer
- Excellent English communication skills both verbal and written
- Prior experience in Customer Service
- Demonstrates flexibility in work hours based on scheduling needs and customer demands.
- Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care.
- Ability to work independently, self-motivated, and demonstrate flexibility in approaching responsibilities and change.
- Displays good judgment and discretion.
- Excellent decision making skills to effectively manage the needs of the customer and business
- Goal driven, target orientated, able to step back and look at the bigger picture, the person will also be able to manage during ambiguity and possess a preparedness to get involved
- UAE national with family book

- Preferred Qualifications/Experience
- 1-2 years customer service experience
- Experience with Microsoft Office, including Outlook, Word and Excel
- Strong in both written and verbal English and Arabic
- Self-disciplined, quick self-learning, diligent and proactive

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Based on your recent activity, you may be interested in:

Posted: January 14, 2025 (Updated 4 months ago)

Posted: May 16, 2025 (Updated 8 days ago)

Posted: November 27, 2024 (Updated 7 days ago)

Posted: January 16, 2025 (Updated about 2 months ago)

Posted: April 18, 2025 (Updated 7 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Jeddah, Saudi Arabia | Posted on 07/10/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.

Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.

We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.

You will:

1. Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
2. Serve as the primary contact for communication across business, technical, and vendor teams.
3. Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
4. Develop and maintain support documentation, guides, and escalation procedures.
5. Facilitate daily meetings, incident reviews, and post-mortem analyses.
6. Oversee shift planning and on-call rotations to ensure 24/7 coverage.
7. Promote a culture of continuous improvement, accountability, and customer focus.
8. Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
9. Ensure compliance with banking regulations, security standards, and internal policies.

• Bachelor’s degree in Computer Science, IT, or related field.
• 6+ years in IT support or production operations, with at least 2 years in leadership.
• Experience in digital banking or financial services is highly preferred.
• Strong knowledge of ITIL, incident management, and service delivery frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Proven experience with monitoring tools, ticketing systems, and reporting dashboards.

We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.

We are seeking a highly motivated and experienced
Customer Support Lead to oversee and manage production support operations
within a digital banking environment. This role requires a proactive leader who
can coordinate support activities, ensure timely resolution of issues, and act
as the primary point of contact for internal and external stakeholders. The
ideal candidate will have a strong background in IT support, excellent
communication skills, and a deep understanding of the complexities of banking
infrastructure and customer service.

» Lead
and manage L1 and L2 support teams, ensuring efficient handling of incidents,
service requests, and escalations.

» Serve as the primary point of contact
for production support communications across business, technical, and vendor
teams.

» Support operations and track key
performance indicators (KPIs), service-level agreements (SLAs), and other
support metrics to ensure high-quality service delivery.Coordinate with L3
support and engineering teams to ensure seamless issue resolution and knowledge
transfer.

» Develop and maintain support
documentation, guides, and escalation procedures.

» Facilitate daily meetings, incident
reviews, and post-mortem analyses.

» Oversee shift planning and on-call
rotations to ensure 24/7 support coverage and readiness.

» Foster a culture of continuous
improvement, accountability, and customer-centric service.

» Collaborate with QA, DevOps, and
development teams to improve system reliability and user
experience.

» Ensure compliance with banking
regulations, compliance standards, security standards, and internal governance
policies.

» Bachelor’s degree in computer science,
Information Technology, or a related field.

» 6+ years of experience in IT support or
production operations, with at least 2 years in a leadership role.

» Experience in digital banking or
financial services is highly preferred.

» Strong understanding of ITIL practices,
incident management, and service delivery frameworks.

» Excellent communication, leadership, and
stakeholder management skills.

» The ability to work under pressure and
manage multiple priorities in a fast-paced environment.

» Proven experience with monitoring tools,
ticketing systems, IT service management systems, and reporting dashboards.

» Fluency in Arabic and English.

Join to apply for the Customer Support Specialist role at Marn | مرن

Continue with Google Continue with Google

Join to apply for the Customer Support Specialist role at Marn | مرن

The Customer Support Specialist plays a crucial role in ensuring customer satisfaction and success by providing exceptional support for our POS and cashier software solutions. This position is designed to empower clients to fully utilize our products, troubleshoot issues, and foster strong relationships between customers and our company. By delivering timely, effective solutions and insightful guidance, the Customer Support Specialist contributes to enhancing the overall customer experience, driving retention, and supporting the growth of our business in the competitive SaaS market.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
• Troubleshoot and resolve software issues, escalating complex problems to the technical team as needed.
• Educate customers on product features and best practices to enhance their experience and efficiency.
• Assist in onboarding new clients, providing training and support to ensure a smooth transition.
• Document customer interactions and feedback in our support ticketing system for future reference and improvements.
• Collaborate with product and engineering teams to relay customer feedback and contribute to product development.
• Stay updated on product features, industry trends, and best practices to provide informed support.
• Collaborate with various departments identify patterns in support requests and contribute to the development of knowledge base articles and FAQs.
  
  

• Bachelor’s degree in a relevant field or equivalent experience.
• 1+ years of experience in customer support, preferably in a SaaS environment.
• Excellent communication skills in Arabic and English, both written and verbal.
• Strong problem-solving skills to identify issues, analyze root causes, and provide effective solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to navigate customer databases, ticketing systems, and knowledge bases to provide accurate information.
• Demonstrated ability to adapt to changing priorities, procedures, and customer needs in a fast-paced environment.
• Proven capability to multitask effectively by managing multiple customer inquiries simultaneously.
• Ability to input data quickly and accurately while maintaining focus on customer interactions.
  
  

• Competitive monthly salary.
• Good health insurance.
• 21 working-days annual vacation.
• Free parking space in the basement.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services and Financial Services

Referrals increase your chances of interviewing at Marn | مرن by 2x

Get notified about new Customer Support Specialist jobs in Riyadh, Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 23 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Support Specialist (Saudi Nationals Only - Female).

Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous benefits for our employees.

About Us:

Founded in 2019, Fast Fit EMS Fitness has rapidly grown to become a prominent name in the fitness industry. Our commitment to excellence and innovation has led to the expansion of 11 clubs in major cities across Saudi Arabia. We take pride in offering top-tier EMS training and fostering career growth opportunities for our employees.

Responsibilities :

• Handle customer requests through phone or email (Arabic and English)
  
• Excellent communication skills verbally and in writing
  
• Strong phone contact handling skills and active listening
  
• Ability to multitask, prioritize and manage time effectively
  
• Ability to work under pressure
  
• Maintaining a positive work environment.
  
• Contribute to a positive work environment by interacting politely and professionally.
  

• A bachelor's degree is preferred.
  
• Saudi National (Female)
  
• Maritial Status - Single
• Dedicated and passionate about assisting customers and answering their questions.
  
• Strong communication and interpersonal skills
  
• Ability to work in a fast-paced environment.
  
• Polished and professional demeanor.
  
  

• Competitive salaries, benefits, and incentives
  
• Comprehensive health coverage
  
• Exceptional work environment
  
• Specialized training
  
• Career growth opportunities
  
• Opportunities on a global level
  
• 30 days of paid annual leave
  

Join to apply for the Customer Support Specialist role at SiFi .

Get AI-powered advice on this job and more exclusive features.

About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About The Role

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
• Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.

Requirements:

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
• Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Referrals increase your chances of interviewing at SiFi by 2x.

Sign in to set job alerts for “Customer Support Specialist” roles.