284 Customer Relations jobs in Saudi Arabia

Main Purpose of the Job

The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.

Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.

• Completing sales booking and achieving the required sales target.
• Answering enquiries from several channels.
• Creating quotations and sending emails to individuals, companies, and schools.
• Communicating with suppliers for specific service-related matters.
• Do reservations follow ups.
• Research companies to attract for new services.
• In addition to other job-related tasks.

• Saudi Nationality.
• Bachelor’s degree/ diploma.
• Experience in customer service.
• Familiar with technology and CRM programs.
• Effective communication skill with clients.
• Negotiation and persuasion skill.
• Speaking and writing English fluently.
• Good listening skills.
• Ability to work under pressure.

Customer Relations Officer

Responsible for identifying potential clients, building and maintaining relationships, and coordinating between customers and the sales team to ensure satisfaction.

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Overview:
We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

1. Build and maintain strong, long-term partnerships with clients across diverse industries.
2. Communicate Unipal's value proposition effectively, identifying opportunities for mutual growth.
3. Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
4. Identify and execute upselling and cross-selling opportunities to increase partner engagement.
5. Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
6. Develop creative and customized solutions to enhance partner marketing and engagement efforts.

• Bachelor's degree in Business, Marketing, or a related field.
• 0-2 years of experience in Relationship Management, Business Development, or Client Success.
• Native Arabic speaker with fluency in English.
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
• Strong communication, active listening, and negotiation skills.
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bona fides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

• Dammam/Khobar/Eastern Province - Saudi Arabia

Overview

We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

• Build and maintain strong, long-term partnerships with clients across diverse industries.
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth.
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
• Identify and execute upselling and cross-selling opportunities to increase partner engagement.
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
• Develop creative and customized solutions to enhance partner marketing and engagement efforts.

• Bachelor’s degree in Business, Marketing, or a related field.
• 0–2 years of experience in Relationship Management, Business Development, or Client Success.
• Native Arabic speaker with fluency in English.
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
• Strong communication, active listening, and negotiation skills.
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.

Job Title: CRM Manager

Location: Jeddah

Job Type: Full-time

About the Role

We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.

Key Responsibilities

• Manage and analyze CRM data to uncover insights and opportunities.

• Design, execute, and evaluate multi-channel campaigns.

• Define KPIs, track performance, and optimize campaigns.

• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).

• Collaborate across teams to enhance customer experience.

Requirements

• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.

Application

Send your CV to: -

Senior Manager - FI Relationship Management

Get AI-powered advice on this job and more exclusive features.

The role is responsible for profitability and accountability for growing revenue through relationship management and retention of accounts with the corresponding banks and financial institutions, in line with regulatory requirements, SLAs, and other internal guidelines. The incumbent will liaise the execution of new account transitions, and support existing account management, in close coordination with the respective internal stakeholders.

• Ability to build the department policy, procedures, and account opening plus portfolio.
• Manage business development activities including new accounts.
• Manage the onboarding of new FI clients and have the capability to build and manage portfolios.
• Execute analysis of creditworthiness and recommend appropriate credit limits.
• Build customer relationships to enhance the Bank's income and account profitability.
• Assist the bank in gaining market share for loans & deposits in the targeted market segment.
• Assure to follow the rules and regulations when submitting credit proposals.
• Work closely with other departments of the Bank to achieve the common objective of the Bank.
• Enhance the Bank's profitability via cross-selling activities.
• Manage assigned FI Products such as but not limited to LG, LC, and syndicated loans.
• Adhere and comply with the bank’s internal applicable policies and procedures and governing regulations issued by concerned authorities.

Preferred Qualifications

• A tertiary-level qualification from an internationally / regionally recognized institution.

Years & Nature of Experience

• Recommended to have 5 to 7 years of equivalent experience where required competencies and experience have been demonstrated
• A specialist individual contributor or a team lead who has managed and delivered projects
• Has team or technical supervision skills
• Demonstrated expertise and experience with complex technical activities
• Has worked with more senior staff and dealt with complex issues, larger clients, accounts, projects, or internal relationships.
• Treasury or investment banking background is a plus.

• Analytics and upselling techniques
• Negotiations skills
• Client management
• Financial literacy

• Communication
• Collaboration
• Problem Solving
• Interpersonal Skills

D360 Bank is a shariah-compliant digital bank that aims to provide the best financial experience in the Kingdom. Our Vision: To reinvent finance through innovation & technology making it convenient, accessible & fair to all.

Unleash your prowess as a member of the D360 Bank Treasury team, where you will embark on a captivating journey of shaping our financial destiny. Harness your strategic acumen to safeguard our formidable financial stance, while deftly navigating the labyrinth of investment choices. Through meticulous planning, insightful counsel, and tactical execution, you will orchestrate financial strategies that harmonize with our corporate objectives and fiscal responsibilities. As a custodian of our financial assets and liabilities, you will master the art of liquidity management, deftly seizing market opportunities to unlock the full potential of profitability. Prepare to embark on a thrilling adventure where your financial acumen and innovative thinking will propel us to new heights of prosperity.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Sales and Business Development

Industries : Banking

Referrals increase your chances of interviewing at D360 Bank by 2x

Get notified about new Senior Relationship Manager jobs in Riyadh, Saudi Arabia .

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Customer Service Agent for Government Relations, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in KSA to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.

• • Periodically reviewing local complaint management processes to identify pain points
• Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required
• Contributing flow improvement projects in ticketing systems
• Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need
• Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up

• • Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA.
• In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law
• Strong Arabic language written and verbal communication skills
• Ability to work in a fast-paced and ever-changing environment
• Analytical thinking and problem-solving abilities, team work
• Capable of multitasking, ability to manage stress and strict deadlines
• Excellent research and follow-up abilities
• Solid skills using MS office tools

What We Offer

• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.