188 Customer Relations jobs in Saudi Arabia

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Overview:
We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

1. Build and maintain strong, long-term partnerships with clients across diverse industries.
2. Communicate Unipal's value proposition effectively, identifying opportunities for mutual growth.
3. Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
4. Identify and execute upselling and cross-selling opportunities to increase partner engagement.
5. Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
6. Develop creative and customized solutions to enhance partner marketing and engagement efforts.

• Bachelor's degree in Business, Marketing, or a related field.
• 0-2 years of experience in Relationship Management, Business Development, or Client Success.
• Native Arabic speaker with fluency in English.
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
• Strong communication, active listening, and negotiation skills.
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.

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• Dammam/Khobar/Eastern Province - Saudi Arabia

Overview

We are seeking a proactive and relationship-driven Relationship Management Specialist to join our team. In this role, you will be at the heart of building and maintaining long-term partnerships that drive mutual growth for Unipal and its partners. By understanding partner needs and delivering tailored solutions, you will play a key role in enhancing value, fostering engagement, and ensuring sustained success.

• Build and maintain strong, long-term partnerships with clients across diverse industries.
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth.
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth.
• Identify and execute upselling and cross-selling opportunities to increase partner engagement.
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth.
• Develop creative and customized solutions to enhance partner marketing and engagement efforts.

• Bachelor’s degree in Business, Marketing, or a related field.
• 0–2 years of experience in Relationship Management, Business Development, or Client Success.
• Native Arabic speaker with fluency in English.
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel.
• Strong communication, active listening, and negotiation skills.
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines.

The organization is a flagship giga project under Saudi Arabia’s Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager – SRM will support the implementation of the organization’s SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization’s point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

1. Supplier Relationship Management:

·Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations.

·Scout the market to find reputable partners for key bids and tenders.

·Support the SRM Manager and Director in organization and meetings with key suppliers.

·Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution.

·Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives.

·Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals.

·Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies.

·Coordinate with cross-functional teams to support seamless project execution.

·Ensure adherence to procurement policies, ethical standards, and sustainability goals.

·Maintain accurate and current supplier records and documentation.

·Conduct market research to identify and evaluate potential new vendors

2. Supplier Performance Metrics Oversight:

·Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance.

·Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement.

·Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards.

3. Team Management, Learning & Development

·Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing.

·Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team.

·Contribute to capability building by supporting training initiatives and fostering continuous learning across the function.

• 6+ years of experience in vendor management, procurement, or supply chain operations.
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements.
• Strong analytical skills with the ability to identify and address risks effectively.
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable.
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred.

Senior Manager - FI Relationship Management

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The role is responsible for profitability and accountability for growing revenue through relationship management and retention of accounts with the corresponding banks and financial institutions, in line with regulatory requirements, SLAs, and other internal guidelines. The incumbent will liaise the execution of new account transitions, and support existing account management, in close coordination with the respective internal stakeholders.

• Ability to build the department policy, procedures, and account opening plus portfolio.
• Manage business development activities including new accounts.
• Manage the onboarding of new FI clients and have the capability to build and manage portfolios.
• Execute analysis of creditworthiness and recommend appropriate credit limits.
• Build customer relationships to enhance the Bank's income and account profitability.
• Assist the bank in gaining market share for loans & deposits in the targeted market segment.
• Assure to follow the rules and regulations when submitting credit proposals.
• Work closely with other departments of the Bank to achieve the common objective of the Bank.
• Enhance the Bank's profitability via cross-selling activities.
• Manage assigned FI Products such as but not limited to LG, LC, and syndicated loans.
• Adhere and comply with the bank’s internal applicable policies and procedures and governing regulations issued by concerned authorities.

Preferred Qualifications

• A tertiary-level qualification from an internationally / regionally recognized institution.

Years & Nature of Experience

• Recommended to have 5 to 7 years of equivalent experience where required competencies and experience have been demonstrated
• A specialist individual contributor or a team lead who has managed and delivered projects
• Has team or technical supervision skills
• Demonstrated expertise and experience with complex technical activities
• Has worked with more senior staff and dealt with complex issues, larger clients, accounts, projects, or internal relationships.
• Treasury or investment banking background is a plus.

• Analytics and upselling techniques
• Negotiations skills
• Client management
• Financial literacy

• Communication
• Collaboration
• Problem Solving
• Interpersonal Skills

D360 Bank is a shariah-compliant digital bank that aims to provide the best financial experience in the Kingdom. Our Vision: To reinvent finance through innovation & technology making it convenient, accessible & fair to all.

Unleash your prowess as a member of the D360 Bank Treasury team, where you will embark on a captivating journey of shaping our financial destiny. Harness your strategic acumen to safeguard our formidable financial stance, while deftly navigating the labyrinth of investment choices. Through meticulous planning, insightful counsel, and tactical execution, you will orchestrate financial strategies that harmonize with our corporate objectives and fiscal responsibilities. As a custodian of our financial assets and liabilities, you will master the art of liquidity management, deftly seizing market opportunities to unlock the full potential of profitability. Prepare to embark on a thrilling adventure where your financial acumen and innovative thinking will propel us to new heights of prosperity.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Sales and Business Development

Industries : Banking

Referrals increase your chances of interviewing at D360 Bank by 2x

Get notified about new Senior Relationship Manager jobs in Riyadh, Saudi Arabia .

The organization is a flagship giga project under Saudi Arabia’s Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager – SRM will support the implementation of the organization’s SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization’s point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

1. Supplier Relationship Management:

·Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations.

·Scout the market to find reputable partners for key bids and tenders.

·Support the SRM Manager and Director in organization and meetings with key suppliers.

·Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution.

·Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives.

·Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals.

·Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies.

·Coordinate with cross-functional teams to support seamless project execution.

·Ensure adherence to procurement policies, ethical standards, and sustainability goals.

·Maintain accurate and current supplier records and documentation.

·Conduct market research to identify and evaluate potential new vendors

2. Supplier Performance Metrics Oversight:

·Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance.

·Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement.

·Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards.

3. Team Management, Learning & Development

·Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing.

·Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team.

·Contribute to capability building by supporting training initiatives and fostering continuous learning across the function.

• 6+ years of experience in vendor management, procurement, or supply chain operations.
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements.
• Strong analytical skills with the ability to identify and address risks effectively.
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable.
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred.

Get AI-powered advice on this job and more exclusive features.

The organization is a flagship giga project under Saudi Arabia's Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks.

The Assistant Manager - SRM will support the implementation of the organization's SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization's point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization.

Key Responsibilities :

• Supplier Relationship Management:
• Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations
• Scout the market to find reputable partners for key bids and tenders
• Support the SRM Manager and Director in organization and meetings with key suppliers
• Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution
• Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives
• Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals
• Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies
• Coordinate with cross-functional teams to support seamless project execution
• Ensure adherence to procurement policies, ethical standards, and sustainability goals
• Maintain accurate and current supplier records and documentation
• Conduct market research to identify and evaluate potential new vendors
• Supplier Performance Metrics Oversight:
• Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance
• Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement
• Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards
• Team Management, Learning & Development
• Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing
• Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team
• Contribute to capability building by supporting training initiatives and fostering continuous learning across the function
  
  

• 6+ years of experience in vendor management, procurement, or supply chain operations
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM)
• Experience with KSA regulatory requirements
• Strong analytical skills with the ability to identify and address risks effectively
• Proven track record of managing supplier relationships and improving supplier performance
• Fluency in English is required, with proficiency in Arabic highly desirable
• Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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