206 Customer Onboarding jobs in Saudi Arabia

We're looking for a driven, detail-oriented Customer Onboarding Manager to lead and manage the onboarding of our Enterprise customers, ensuring their successful adoption of our platform. In this role, you'll own the end-to-end project management of customer onboarding, from kick-off to successful launch, ensuring that every detail is accounted for and that the process is seamless, efficient, and valuable.

You will work closely with Customer Success Managers (CSMs), ESG Analysts, product, engineering, and business teams to guide customers through their implementation journey, solve any challenges along the way, and ensure they're set up for long-term success with Novisto. Your ability to steer calls, drive next steps, and proactively identify and address issues will be key to your success. If you're someone who thrives in a fast-paced environment and is passionate about ensuring customer success through exceptional onboarding, we'd love to have you on the team!

Your Responsibilities Will Include:

• Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
• Operate with a "One Team" Mentality: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
• Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
• Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
• Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
• Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage Novisto's platform from day one.
• Showcase Impact: Capture and share success stories from the onboarding process, demonstrating the tangible value Novisto brings to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.

What we are looking for:

• 3+ years of relevant work experience in Customer Onboarding, Project Management experience, preferably in an Enterprise SaaS environment
• Deep caring about customers and a natural ability to empathize with and advocate for them;
• Passion for the ESG industry;
• Strong communication and presentation skills
• Ability to independently prioritize work and autonomously manage a large workload;
• Track record of excellence; demonstrated excellence in work;
• Structured and analytical approach to any work plan;
• Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
• Startup, software development industry, and/or SaaS experience (Preferred)

• Join an early-stage, well-financed company
• Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability

• · Manage top enterprise accounts and drive revenue
• · Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
• · Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
• · Participate in and conduct Executive Business Reviews (EBRs)
• · Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets Implement processes to improve on the quality of deliverables and reduce turnaround time
• · Responsible for conflict resolution and compliance on client deliverables and revenue
• · Identification of client goals and representing their interest to internal teams
• · Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
• · Proactively identify any risk in Enterprise accounts
• · Help drive customer references and case studies, and increase speaker participation, etc.
• · Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

Desired Candidate Profile

• · 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
• · Must Have - The candidate should be proficient in reading, writing and speaking Arabic
• · Preferably a Master’s degree in Business Administration
• · Domain - Experience with analytics, data, databases or business intelligence preferred
• · Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• · Excellent Communication - You know what to say and more importantly, how to say it
• · Experience in Digital Marketing products will be an added advantage

About Us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Do you think you fit the bill?

Come along, letʼs redefine the future of Marketing Automation! WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

Employment Type

Full Time

Company Industry

• IT - Software Services

Department / Functional Area

• Business Development

Keywords

• Customer Experience Manager
• Client Relationship Management
• Account Development Manager
• Stakeholder Engagement
• Key Account Manager
• SaaS Experience
• Account Management
• Customer Success Manager
• Customer Success Strategies

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About the Role :

SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities :

• Respond to and serve our customers through SmartPlus official platforms and websites , as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications :

Requirements

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus

JOB PURPOSE :

Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.

As a Customer Service Supervisor, you will oversee a team of approximately 6–10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.

KEY RESPONSIBILITIES :

• Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
• Track and improve customer service KPIs, developing action plans to exceed targets.
• Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
• Ensure clear and professional communication with internal teams and customers.
• Maintain compliance with internal procedures while enhancing customer experience.
• Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
• Monitor daily order activity and coordinate with logistics to resolve delivery issues.
• Provide exceptional customer service, managing difficult customers when necessary.
• Expertly use SAP and understand its impact on other systems.
• Innovate solutions based on product, customer, and market knowledge.
• Manage and resolve customer complaints in a timely manner.
• Provide pricing, availability, and scheduling information within established guidelines.
• Support master data accuracy and manage pricing roles as needed.
• Ensure audit requests are satisfied during the annual financial audit process.
• Support customer service representatives and back them up when necessary.
• Demonstrate problem-solving skills and adaptability in a dynamic environment.
• Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
• Be familiar with month-end processes, credit/debit processes, and other financial aspects.

QUALIFICATIONS, EXPERIENCE, & SKILLS :

Minimum Qualification and Experience :

• University degree.
• 5+ years of experience in a reputable organization in related roles.
• Exposure to customer service roles is preferred.

Job Specific Skills :

• Excellent communication and problem-solving skills.
• Ability to work under pressure.
• Skills in MS reporting tools like Excel, PowerPoint, etc.

We’re committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

G

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.