22 Customer Management jobs in Saudi Arabia
Customer Success Account Management (People Leader
Riyadh, Riyadh
Microsoft
Posted today
Job Viewed
Job Description
At Microsoft Middle East (Saudi) we are seeking a
**Customer Success Account Manager** who embraces the values of people leader:
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
**Responsibilities**:
**Customer Relationship Management**:
- Leads by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts. Ensures the customer is recognizing value as planned. Identifies and manages potential issues, escalating to appropriate teams for resolution.
- Identifies, understands, influences, and challenges and manages the needs, expectations, and interests of key customer technical, business, and executive stakeholders. Ensures key stakeholders (including partners) are satisfied with agreed upon objectives and outcomes and that their interests are protected and valued. Leads business value conversations with key stakeholders.
- Collects feedback from internal and customer stakeholders on business needs, preferences, values, and goals to identify important customer patterns, pain points, attitudes, and expectations. Organizes resource efforts to meet the most critical needs and expectations of customers. Communicates the status of delivery programs linked to customer priorities with internal stakeholders.
**Technical Relevance**:
- Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals. Stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Advises customers on Microsoft technology trends and direction.
**Customer Success Leadership**:
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value. Works with customers to define and agree upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customers' current and future goals and objectives. Supports account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
- Coaches team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan (CSP), and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Coaches team on leveraging Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Coaches team on identifying and mitigating customer blockers by leveraging Microsoft solutions and services, and developing deliverable programs of work. Guides team through leading delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads executive escalation management and communications for delivery programs in the customer account. Runs rhythms of business (RoBs) reviewing delivery excellence metrics (e.g., delivery backlog, bookings, unstaffed requests).
- Guides team in mobilizing resources for identifying, resolving, and mitigating blockers to accelerate consumption. Coaches team to identify pipeline opportunities, be accountable for milestones, and ensure committed milestones are completed to deliver growth in their customer portfolio. Coaches team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans. Coaches team to deliver customer value, drive business growth, maximize customer retention and minimize customer churn.
**Qualifications**:
**Required/Minimum Qualifications**:
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5 + years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
**Additional or Preferred Qualifications**:
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
**Customer Success Account Manager** who embraces the values of people leader:
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
**Responsibilities**:
**Customer Relationship Management**:
- Leads by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts. Ensures the customer is recognizing value as planned. Identifies and manages potential issues, escalating to appropriate teams for resolution.
- Identifies, understands, influences, and challenges and manages the needs, expectations, and interests of key customer technical, business, and executive stakeholders. Ensures key stakeholders (including partners) are satisfied with agreed upon objectives and outcomes and that their interests are protected and valued. Leads business value conversations with key stakeholders.
- Collects feedback from internal and customer stakeholders on business needs, preferences, values, and goals to identify important customer patterns, pain points, attitudes, and expectations. Organizes resource efforts to meet the most critical needs and expectations of customers. Communicates the status of delivery programs linked to customer priorities with internal stakeholders.
**Technical Relevance**:
- Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals. Stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Advises customers on Microsoft technology trends and direction.
**Customer Success Leadership**:
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value. Works with customers to define and agree upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customers' current and future goals and objectives. Supports account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
- Coaches team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan (CSP), and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Coaches team on leveraging Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Coaches team on identifying and mitigating customer blockers by leveraging Microsoft solutions and services, and developing deliverable programs of work. Guides team through leading delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads executive escalation management and communications for delivery programs in the customer account. Runs rhythms of business (RoBs) reviewing delivery excellence metrics (e.g., delivery backlog, bookings, unstaffed requests).
- Guides team in mobilizing resources for identifying, resolving, and mitigating blockers to accelerate consumption. Coaches team to identify pipeline opportunities, be accountable for milestones, and ensure committed milestones are completed to deliver growth in their customer portfolio. Coaches team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans. Coaches team to deliver customer value, drive business growth, maximize customer retention and minimize customer churn.
**Qualifications**:
**Required/Minimum Qualifications**:
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5 + years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
**Additional or Preferred Qualifications**:
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
This advertiser has chosen not to accept applicants from your region.
0
Customer Relationship Management Specialist
Riyadh, Riyadh
MOYASAR
Posted 10 days ago
Job Viewed
Job Description
Customer Relationship Management Specialist
Moyasar Financial Company is a Saudi company headquartered in Riyadh and licensed to provide payment gateway services by the Saudi Central Bank (SAMA). Established in 2015 by Saudi engineers, it aims to provide secure and convenient electronic payment options for online merchants. Moyasar collaborates with prominent banks and has an expanding network of merchants across various sectors.
We are seeking a Customer Relationship Management Specialist to identify the needs of both new and existing customers, helping them succeed with our products. The role involves developing effective communication with clients and internal teams to understand and resolve customer issues.
We welcome talented candidates passionate about online payments and product development, who are quick learners and adaptable.
Responsibilities:
- Establish and maintain strong client relationships.
- Address client concerns promptly.
- Collaborate with internal teams to resolve challenges and ensure satisfaction.
- Understand client needs and propose additional services.
- Proactively contact clients to offer services and identify cross-selling opportunities.
- Verify client documents received from the Sales team.
- Ensure completion of KYC procedures.
- Facilitate account activation for new clients.
- Communicate effectively to obtain missing information.
- Ensure smooth transition from sales to operations.
- Maintain up-to-date client documentation and compliance.
- Collaborate with clients to update information.
- Assist clients with technical integration and queries.
Qualifications:
- Bachelor's Degree in Business or related fields.
- 1-2 years of experience in Fintech operations.
- Excellent Arabic & English communication skills.
- Ability to work independently and in a team under pressure.
- Entry level
- Full-time
- Customer Service and Business Development
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1
Customer Relationship Management Representative Ii
Riyadh, Riyadh
King Faisal Specialist Hospital and Research Centre
Posted today
Job Viewed
Job Description
Responsible for answering the calls that requires medical background. providing them with an appropriate response to urgent healthcare needs.
**Essential Responsibilities and Duties**:
1. Manages customer interaction and respond through various channels.
2. Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
3. Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
4. Documents all call information according to standard operating procedures.
5. Realises and strives to meet or exceed call centre metrics while providing excellent and consistent customer service.
6. Answers the emergency telephone and rely emergency calls to code members and all other concerned parties.
**Education**:
Bachelor’s or Associate Degree/Diploma in Hospital Administration, Communication, Public Relation, or others related discipline is required.
**Experience Required**:
No experience required with Bachelor’s, or one (1) year of related experience with Associate Degree/Diploma is required.
**Other Requirements(Certificates)**:
Saudi National Only
**Essential Responsibilities and Duties**:
1. Manages customer interaction and respond through various channels.
2. Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
3. Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
4. Documents all call information according to standard operating procedures.
5. Realises and strives to meet or exceed call centre metrics while providing excellent and consistent customer service.
6. Answers the emergency telephone and rely emergency calls to code members and all other concerned parties.
**Education**:
Bachelor’s or Associate Degree/Diploma in Hospital Administration, Communication, Public Relation, or others related discipline is required.
**Experience Required**:
No experience required with Bachelor’s, or one (1) year of related experience with Associate Degree/Diploma is required.
**Other Requirements(Certificates)**:
Saudi National Only
This advertiser has chosen not to accept applicants from your region.
2
Consulting Account Management
Riyadh, Riyadh
Microsoft
Posted 6 days ago
Job Viewed
Job Description
Responsibilities (Text Only)
- You will be responsible for consulting customer relationship management and leading the consulting virtual account team, realizing customer vision through consultative selling, listening, and consulting. You will also continuously plan to achieve customers' business outcomes and use digital channels to identify and develop new opportunities.
- You will collaborate with customer and partner connections along with the account team, following a One Microsoft Approach that adheres to Microsoft processes and methodologies.
- You will identify and sell Industry Cloud solutions to address customer challenges through co-innovation with partners and broader Microsoft teams. Your goal will be to drive Industry Cloud adoption, engage cross-industry resources, and empower customers to achieve digital transformation.
- You will deliver operational deal excellence, manage and optimize time spent collaborating with customers, and lead orchestration with core account team members to realize value. This involves exceeding customer expectations and applying the BANT qualification approach while profiling cloud consumption against customer value realization milestones.
- You will own and drive the sales cycle, developing new business leads, qualifying opportunities through to deal closure, executing pre-sales process requirements effectively, and driving cloud consumption through sold projects and programs.
- 8+ years of industry sales experience in the commercial or public sector (e.g., Finance, Local Government).
- OR Bachelor's Degree AND 6+ years of industry sales experience in the commercial or public sector (e.g., Finance, Local Government) or related work.
- OR equivalent experience.
- 3+ years of consulting solution sales experience.
- Bachelor's Degree in Business, Information Technology (IT), or related field.
- Proven experience in consulting solution sales in the Saudi market.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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This advertiser has chosen not to accept applicants from your region.
3
Consultant, Account Management
Riyadh, Riyadh
Ciena
Posted 17 days ago
Job Viewed
Job Description
Join to apply for the Consultant, Account Management role at Ciena
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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
The Opportunity
Saudi Arabia has become a Hub market for Ciena. This focus is driven by the significant investments underway by the Saudi Government in support of Saudi Vision 2030. Ciena is establishing itself as a key provider of its products and services in this market as it seeks to become a major integral part of the network solutions that empower Saudi Arabia’s growth, not just in the Tech space but across multiple industry verticals.
The Saudi Team Mission
- To increase its market penetration and maximize the business outcome for Ciena with the local Service Providers and Partners across the Saudi Market in Wholesale, Enterprise and Government
- To build, maintain and execute Account Plans and the resulting sales plans to achieve and exceed financial growth expectations
- To develop and execute a strong and well qualified sales pipeline
- Be the customer champion inside Ciena, coordinating value-based proposals that fulfil and exceed customers’ needs
- Enhance Ciena’s brand presence and reputation in the Saudi market
As a Sales Professional, you will be responsible for developing and managing business within the Saudi Market to generate optimised revenues for CIENA at appropriate margin levels. This role focuses on winning new business and expanding opportunities within the existing footprint.
- Develop and deliver a Market Demand and Execution Plan for your designated accounts
- To be accountable for the Short, Medium and Long-Term Business Plans to achieve the financial performance objectives for your designated accounts
- Customer Advocacy: to represent customer needs within CIENA to secure necessary product features, delivery dates and commercial terms.
- To be accountable for the SFDC (Salesforce) forecast accuracy and execution against the plan
- Integrity - to always be respectful to our Customer and Colleagues and Ciena’s mission to succeed in the right way
- Strategic thinking and business planning to define short-, medium- and long-term business plans for your designated accounts, aligned and co-ordinated with the Saudi Sales Leader, the SP Direct sales teams and the sales overlay teams including the GCN.
- Exceptional relationship, collaboration and influencing skills to drive alignment and demand across the customer and the international markets inside Ciena.
- Gravitas to manage and engage with customers and partners, from C-level to working level, and across multiple functions.
- Ability to build a virtual team of support functions across multiple internal disciplines / functions.
- Financial accuracy, judgement and forecasting skills
- Strong communication skills, with ability to drive communications with all levels of the Customer’s and Internal Organizations
- Industry thought leadership and Ciena Trusted Advisor in the Saudi Market
- Alignment to the Ciena Core Values and a champion of them across the teams and business
- Deep knowledge, influence and network across the industry community in Saudi
- Advanced awareness of the competitive landscape and industry
- Proven track record of over-achieving in a sales role
- Technical background in optical networking preferred.
- Knowledge of network engineering and experience in sales engineering roles and responsibilities a plus
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development and Sales
- Industries Telecommunications
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4
Consulting Account Management
Riyadh, Riyadh
Microsoft
Posted today
Job Viewed
Job Description
Responsibilities (Text Only)
- You will be responsible for consulting customer relationship management and leading the consulting virtual account team, realizing customer vision through consultative selling, listening, and consulting. You will also continuously plan to achieve customers' business outcomes and use digital channels to identify and develop new opportunities.
- You will collaborate with customer and partner connections along with the account team, following a One Microsoft Approach that adheres to Microsoft processes and methodologies.
- You will identify and sell Industry Cloud solutions to address customer challenges through co-innovation with partners and broader Microsoft teams. Your goal will be to drive Industry Cloud adoption, engage cross-industry resources, and empower customers to achieve digital transformation.
- You will deliver operational deal excellence, manage and optimize time spent collaborating with customers, and lead orchestration with core account team members to realize value. This involves exceeding customer expectations and applying the BANT qualification approach while profiling cloud consumption against customer value realization milestones.
- You will own and drive the sales cycle, developing new business leads, qualifying opportunities through to deal closure, executing pre-sales process requirements effectively, and driving cloud consumption through sold projects and programs.
- 8+ years of industry sales experience in the commercial or public sector (e.g., Finance, Local Government).
- OR Bachelor's Degree AND 6+ years of industry sales experience in the commercial or public sector (e.g., Finance, Local Government) or related work.
- OR equivalent experience.
- 3+ years of consulting solution sales experience.
- Bachelor's Degree in Business, Information Technology (IT), or related field.
- Proven experience in consulting solution sales in the Saudi market.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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This advertiser has chosen not to accept applicants from your region.
5
Manager, Sales Account Management
Riyadh, Riyadh
Carrier
Posted 14 days ago
Job Viewed
Job Description
**Role:** Manager, Sales Account Management
**Location:** Riyadh, Saudi Arabia
**Full/Part-time:** Full Time
**Build a career with confidence**
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
We are seeking an experienced and results-oriented **Manager, Sales Account Management** to drive strategic customer relationships and sales growth in the Kingdom of Saudi Arabia. The successful candidate will oversee account management activities, build long-term client relationships, and contribute to the success of major HVAC and infrastructure projects in the region.
**Job Description**
+ Develop professional relationships to understand customer needs and suggest appropriate products and services.
+ Ensure high levels of customer satisfaction throughout the sales process.
+ Conduct business development activities across customer segments and support account management teams.
+ Identify and pursue new project opportunities while maintaining and growing existing accounts.
+ Prepare tailored customer presentations and technical proposals.
+ Coordinate pricing, technical submittals, contract negotiations, payment terms, and delivery follow-ups.
+ Collaborate with application engineering and factory teams on custom project solutions.
+ Conduct regular market research and gather insights to generate new leads.
+ Lead project costing and oversee the full sales cycle from proposal to delivery.
**Additional responsibilities include:**
+ Managing a team of experienced account management professionals.
+ Leading account development strategies aligned with business goals.
+ Improving processes and setting standards to optimize team performance.
+ Analyzing bid opportunities and leading contract negotiations.
+ Creating and presenting business proposals while addressing client objections.
+ Building and maintaining long-term customer relationships to influence future business.
**Requirements**
+ 5-10 years of experience in HVAC or related fields, focusing on major projects.
+ Fluent in English and Arabic (written and verbal).
+ Proven sales track record in the Saudi market.
+ Strong knowledge of the KSA business landscape.
+ Dynamic, customer-focused, and passionate about sales.
+ Excellent planning, organization, and communication skills.
+ Self-aware and adaptive in dealing with clients and team members.
+ Bachelor's degree with 5+ years of relevant experience or advanced degree with 3+ years experience.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees and enhancing our offerings when necessary.
+ Enjoy your best years with our retirement savings plan
+ Have peace of mind and body with our health insurance
+ Collective health insurance
+ Bonus scheme
+ Drive your career forward through professional development opportunities
+ Achieve personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.
We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, provide enriching career opportunities, listen to employee feedback, and always challenge ourselves to do better. **This is The Carrier Way.**
**Join us and make a difference.**
**Apply Now!**
_Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
**Job Applicant's Privacy Notice:**
Click on this link to read the Job Applicant's Privacy Notice.
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
**Location:** Riyadh, Saudi Arabia
**Full/Part-time:** Full Time
**Build a career with confidence**
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
We are seeking an experienced and results-oriented **Manager, Sales Account Management** to drive strategic customer relationships and sales growth in the Kingdom of Saudi Arabia. The successful candidate will oversee account management activities, build long-term client relationships, and contribute to the success of major HVAC and infrastructure projects in the region.
**Job Description**
+ Develop professional relationships to understand customer needs and suggest appropriate products and services.
+ Ensure high levels of customer satisfaction throughout the sales process.
+ Conduct business development activities across customer segments and support account management teams.
+ Identify and pursue new project opportunities while maintaining and growing existing accounts.
+ Prepare tailored customer presentations and technical proposals.
+ Coordinate pricing, technical submittals, contract negotiations, payment terms, and delivery follow-ups.
+ Collaborate with application engineering and factory teams on custom project solutions.
+ Conduct regular market research and gather insights to generate new leads.
+ Lead project costing and oversee the full sales cycle from proposal to delivery.
**Additional responsibilities include:**
+ Managing a team of experienced account management professionals.
+ Leading account development strategies aligned with business goals.
+ Improving processes and setting standards to optimize team performance.
+ Analyzing bid opportunities and leading contract negotiations.
+ Creating and presenting business proposals while addressing client objections.
+ Building and maintaining long-term customer relationships to influence future business.
**Requirements**
+ 5-10 years of experience in HVAC or related fields, focusing on major projects.
+ Fluent in English and Arabic (written and verbal).
+ Proven sales track record in the Saudi market.
+ Strong knowledge of the KSA business landscape.
+ Dynamic, customer-focused, and passionate about sales.
+ Excellent planning, organization, and communication skills.
+ Self-aware and adaptive in dealing with clients and team members.
+ Bachelor's degree with 5+ years of relevant experience or advanced degree with 3+ years experience.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees and enhancing our offerings when necessary.
+ Enjoy your best years with our retirement savings plan
+ Have peace of mind and body with our health insurance
+ Collective health insurance
+ Bonus scheme
+ Drive your career forward through professional development opportunities
+ Achieve personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.
We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, provide enriching career opportunities, listen to employee feedback, and always challenge ourselves to do better. **This is The Carrier Way.**
**Join us and make a difference.**
**Apply Now!**
_Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
**Job Applicant's Privacy Notice:**
Click on this link to read the Job Applicant's Privacy Notice.
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
This advertiser has chosen not to accept applicants from your region.
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6
Sr Sales & Account Management
Jeddah, Makkah
Sabre
Posted today
Job Viewed
Job Description
Location: Jeddah, Makkah Province, SA- Remote Options (if applicable):
**Req ID**: 60248
**Job Family**: Sales
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
We're seeking an enthusiastic **Senior Sales Account Manager** to manage the commercial and operational relationship for Sabre Travel Network in Jaddah - Saudi Arabia. The position requires a customer-centric thought process as well as advanced sales skills.
**RESPONSIBILITIES**:
- Under general supervision, responsible for interfacing with customers prior to and/or after sale
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
- Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
- Provides account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Establish and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
- Product positioning to internal and external customers
- Recommends changes in policies and procedures in order to maximize revenue generation and manage account margin.
- Monitors campaign performance and provides the client with recommendations for optimization.
- Establishes positive relationship and results in order to solidify renewal opportunities.
- Any other duty assigned by the Area/Country Manager
**Job Requirements**:
- Bachelor degree required
- Minimum 5 years related work experience
- Good understanding of the travel distribution industry and/or IT
- Experience with GDS
- Experience in managing business relationships and driving growth with customers
- Experience creating presentations and conducting webinars
- Experience with presenting company story and products to a customer and measuring customer success
- Experience in up-selling products to customers and reaching sales goals
- Experience with negotiating contracts/pricing
- Strong time management, multi-tasking, and organizational skills
- Strong communication skills (written and verbal).
- Strong interpersonal skills, internal and external, and ability to communicate at all levels.
- Fluency in English, Native Arabic
Important:
**Disclaimer**: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.
Please submit CV only in** ENGLISH**
**Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn**
LI-HK1
LI-Hybrid
**Job Segment**:Manager, Consulting, Management, Technology
**Req ID**: 60248
**Job Family**: Sales
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
We're seeking an enthusiastic **Senior Sales Account Manager** to manage the commercial and operational relationship for Sabre Travel Network in Jaddah - Saudi Arabia. The position requires a customer-centric thought process as well as advanced sales skills.
**RESPONSIBILITIES**:
- Under general supervision, responsible for interfacing with customers prior to and/or after sale
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
- Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
- Provides account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Establish and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
- Product positioning to internal and external customers
- Recommends changes in policies and procedures in order to maximize revenue generation and manage account margin.
- Monitors campaign performance and provides the client with recommendations for optimization.
- Establishes positive relationship and results in order to solidify renewal opportunities.
- Any other duty assigned by the Area/Country Manager
**Job Requirements**:
- Bachelor degree required
- Minimum 5 years related work experience
- Good understanding of the travel distribution industry and/or IT
- Experience with GDS
- Experience in managing business relationships and driving growth with customers
- Experience creating presentations and conducting webinars
- Experience with presenting company story and products to a customer and measuring customer success
- Experience in up-selling products to customers and reaching sales goals
- Experience with negotiating contracts/pricing
- Strong time management, multi-tasking, and organizational skills
- Strong communication skills (written and verbal).
- Strong interpersonal skills, internal and external, and ability to communicate at all levels.
- Fluency in English, Native Arabic
Important:
**Disclaimer**: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.
Please submit CV only in** ENGLISH**
**Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn**
LI-HK1
LI-Hybrid
**Job Segment**:Manager, Consulting, Management, Technology
This advertiser has chosen not to accept applicants from your region.
7
Sr Sales & Account Management
Riyadh, Riyadh
Sabre
Posted today
Job Viewed
Job Description
Location: Riyadh, Riyadh Province, SA- Remote Options (if applicable):
**Req ID**: 60322
**Job Family**: Sales
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
We're seeking an enthusiastic **Senior Sales & Account Manager **to manage the commercial and operational relationship for Sabre Travel Network in Riyadh
- Saudi Arabia. The position requires a customer-centric thought process as well as advanced sales skills.
**RESPONSIBILITIES**:
- Under general supervision, responsible for interfacing with customers prior to and/or after sale
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
- Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
- Provides account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Establish and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
- Product positioning to internal and external customers
- Recommends changes in policies and procedures in order to maximize revenue generation and manage account margin.
- Monitors campaign performance and provides the client with recommendations for optimization.
- Establishes positive relationship and results in order to solidify renewal opportunities.
- Any other duty assigned by the Area/Country Manager
**Job Requirements**:
- Bachelor degree required
- Minimum 5 years related work experience
- Good understanding of the travel distribution industry and/or IT
- Experience with GDS
- Experience in managing business relationships and driving growth with customers
- Experience creating presentations and conducting webinars
- Experience with presenting company story and products to a customer and measuring customer success
- Experience in up-selling products to customers and reaching sales goals
- Experience with negotiating contracts/pricing
- Strong time management, multi-tasking, and organizational skills
- Strong communication skills (written and verbal).
- Strong interpersonal skills, internal and external, and ability to communicate at all levels.
- Fluency in English, Native Arabic
**Please submit CV only in ENGLISH**
**Disclaimer**:The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.
**Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn**
LI-HK1
LI-Hybrid
**Job Segment**:Consulting, Manager, Technology, Management
**Req ID**: 60322
**Job Family**: Sales
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
We're seeking an enthusiastic **Senior Sales & Account Manager **to manage the commercial and operational relationship for Sabre Travel Network in Riyadh
- Saudi Arabia. The position requires a customer-centric thought process as well as advanced sales skills.
**RESPONSIBILITIES**:
- Under general supervision, responsible for interfacing with customers prior to and/or after sale
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
- Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
- Provides account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Establish and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
- Product positioning to internal and external customers
- Recommends changes in policies and procedures in order to maximize revenue generation and manage account margin.
- Monitors campaign performance and provides the client with recommendations for optimization.
- Establishes positive relationship and results in order to solidify renewal opportunities.
- Any other duty assigned by the Area/Country Manager
**Job Requirements**:
- Bachelor degree required
- Minimum 5 years related work experience
- Good understanding of the travel distribution industry and/or IT
- Experience with GDS
- Experience in managing business relationships and driving growth with customers
- Experience creating presentations and conducting webinars
- Experience with presenting company story and products to a customer and measuring customer success
- Experience in up-selling products to customers and reaching sales goals
- Experience with negotiating contracts/pricing
- Strong time management, multi-tasking, and organizational skills
- Strong communication skills (written and verbal).
- Strong interpersonal skills, internal and external, and ability to communicate at all levels.
- Fluency in English, Native Arabic
**Please submit CV only in ENGLISH**
**Disclaimer**:The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.
**Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn**
LI-HK1
LI-Hybrid
**Job Segment**:Consulting, Manager, Technology, Management
This advertiser has chosen not to accept applicants from your region.
8
Senior Specialist - Key Account Management
Red Sea Global
Posted 17 days ago
Job Viewed
Job Description
Senior Specialist - Key Account Management Senior Specialist - Key Account Management
Get AI-powered advice on this job and more exclusive features.
An exciting opportunity to join one of Red Sea Global's subsidiaries, contributing to a dynamic and ever-evolving supply chain while making a meaningful impact on the Kingdom's Vision 2030.
Job Purpose:
- The Senior Specialist, Key Account Management, will support the Associate Director in developing and managing relationships with key clients within the hospitality sector (hotels, restaurants, retail) and other industries in KSA and potentially the wider MENA region.
- This role will focus on sourcing and key account management, business development, and enhancing client satisfaction, while contributing to revenue growth.
- The Senior Specialist will assist in identifying new business opportunities and ensure smooth delivery of Red Sea Trading & Logistic Co's services.
Job Responsibilities:
- Account Management: Support the management of key accounts across hospitality and external sectors. Develop a solid understanding of client needs and contribute to offering tailored solutions. Build and maintain strong relationships with clients, ensuring consistent communication and satisfaction.
- Business Development Support: Identifying, sourcing and pursuing new business opportunities within the hospitality and non-hospitality sectors in KSA and the MENA region. Participate in outreach efforts, networking, and client onboarding activities as required by the Associate Director.
- Sales & Revenue Growth: Contribute to achieving sales targets by supporting the sourcing, on-boarding, negotiation process and client interactions. Help ensure services and products are delivered in line with client expectations and Red Sea Trading & Logistic Co objectives.
- Collaboration with Cross-Functional Teams: Collaborate with logistics, sourcing/purchasing, operations, and RSG support divisions to ensure smooth service execution and problem resolution for key clients.
- Client Retention & Satisfaction: Help implement customer retention initiatives, including regular feedback programs and proactive follow-ups. Assist in identifying and addressing client concerns to ensure high satisfaction levels.
- Market Intelligence: Stay informed on market trends, competitor activity, and customer needs across KSA and the MENA region. Provide feedback and insights to the Associate Director for strategic decision-making.
- Reporting & Forecasting: Support in gathering data and preparing sales forecasts, market analysis, and performance reports for senior leadership. Assist in tracking sales pipeline health and key performance metrics.
Job Requirements:
- Bachelor’s degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field.
- 5-7 years of experience in Key Account Management or Sales, with a strong background in hospitality, logistics, or sales, purchasing
- Familiarity with business development, sourcing, and logistics operations in KSA and the MENA region.
- Fluency in Arabic and English (both spoken and written) is required.
- Client Relationship Management: Strong ability to build and maintain lasting relationships with clients, ensuring satisfaction and loyalty.
- Sales & Business Development: Good understanding of sales processes and the ability to contribute to generating new business opportunities.
- CRM Proficiency: Experience with CRM systems to track account activity and maintain a healthy pipeline.
- Negotiation & Problem Solving: Ability to assist in negotiations and resolve issues that arise with clients or internally.
- Communication Skills: Excellent written and verbal communication in both Arabic and English, essential for effective interaction with clients and internal teams.
- Financial Understanding: Ability to assist in financial analysis and track key metrics to ensure profitable account management.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development and Management
- Industries Transportation, Logistics, Supply Chain and Storage
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9