30 Customer Management jobs in Saudi Arabia

Role Overview:

We are looking for a detail-oriented CRM Specialist to support our CRM operations and campaign execution. This role will work closely with the CRM Team and cross functional teams to deliver high quality campaigns, run A/B tests, and generate actionable insights.

Key Responsibilities:

• Build, schedule, and deploy CRM campaigns across push, whatsapp & in-app channels.
• Assist in setting up and monitoring A/B tests to optimize campaign performance.
• Generate and maintain regular performance reports, highlighting key insights.
• Support day to day CRM operations and ensure accuracy in campaign execution.
• Collaborate with design, product, and analytics teams to enhance customer engagement.

Requirements:

• 1–3 years of experience in CRM, digital marketing, or related fields.
• Hands on experience with CRM tools (Braze, MoEngage, CleverTap, or similar).
• Strong analytical skills and familiarity with campaign reporting.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong communication and organizational skills.

About Idaratech

Idaratech is a leading Saudi-built ERP & SaaS platform trusted by government and private sectors across the Kingdom. We empower organizations to automate HR, payroll, supply chain, and compliance — integrated with
Mudad, GOSI, Qiwa,
and
Muqeem
.

Key Responsibilities

• Configure, maintain, and improve CRM workflows.
• Create lead nurturing and automation campaigns.
• Monitor data quality, reporting, and analytics dashboards.
• Collaborate with Sales and Marketing to optimize the sales funnel.
• Deliver performance reports and actionable insights.

Qualifications

• 3+ years of CRM experience.
• Proficiency with Odoo CRM
• Strong analytical and reporting abilities.
• Knowledge of B2B SaaS or ERP models preferred.
• Excellent organizational and communication skills.

We are seeking a
Customer Relationship Management (CRM) Manager
to join our team and play a pivotal role in shaping our customer experience. This is a unique opportunity to build and optimize our CRM strategy from the ground up, directly impacting customer loyalty and business growth.

What You'll Do:

• Develop and Execute Strategy:
  Design, implement, and manage our comprehensive CRM strategy to increase customer retention, loyalty, and lifetime value.
• Customer Lifecycle Management:
  Map the customer journey and create targeted campaigns for each stage, from new customer onboarding to loyalty programs and win-back initiatives.
• Campaign Management:
  Oversee the end-to-end execution of multi-channel marketing campaigns (email, SMS, push notifications, etc.), including A/B testing, personalization, and performance analysis.
• Data Analysis:
  Use customer data to segment audiences, identify key trends, and generate insights that inform marketing and business decisions.
• Platform Management:
  Manage and optimize our CRM platform (Microsoft Dynamics), ensuring data integrity and seamless integration with other systems.
• Collaboration:
  Work closely with the marketing, e-commerce, and creative teams to ensure a cohesive brand message and customer experience across all touchpoints.
• Reporting:
  Establish key performance indicators (KPIs) and regularly report on the effectiveness of CRM initiatives to leadership.

What We're Looking For:

• Experience:
  5+ years of experience in a CRM or customer marketing role, preferably within the fashion, retail, or e-commerce industries.
• Technical Skills:
  Proven experience with major CRM platforms (Microsoft Dynamics) and a strong understanding of database management and marketing automation.
• Analytical Mindset:
  Excellent analytical skills with the ability to translate data into actionable insights. Proficiency in tools like Google Analytics or similar is a plus.
• Communication:
  Strong verbal and written communication skills with a keen eye for detail and the ability to craft compelling, on-brand messaging in Arabic and English.
• Project Management:
  A proactive, self-starter who can manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Passion for Fashion:
  A genuine interest in the fashion industry and an understanding of our target audience.

Job Title: CRM Manager

Location: Jeddah

Job Type: Full-time

About the Role

We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.

Key Responsibilities

• Manage and analyze CRM data to uncover insights and opportunities.

• Design, execute, and evaluate multi-channel campaigns.

• Define KPIs, track performance, and optimize campaigns.

• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).

• Collaborate across teams to enhance customer experience.

Requirements

• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.

Application

Send your CV to: -

Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.

As a Customer Success Account Manager (CSAM) you will understands customers' industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing. Promotes adoption of technology by helping the customer optimize the utilization of their our products, demonstrating features beyond core functionality, ensuring Best Practice adoption. You will be the primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization inside of your company.

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
Location: Riyadh
Program start date: January 2026
About:
Ru'aa Program
is Microsoft's program tailored for
Saudi Nationals
, aiming to accelerate Saudi employability and create market impact through early in career recruitment, and skilling programs.

Program overview:
Microsoft Ru'aa Internship is a paid six-month training program that offers globally recognized technical and professional certifications & skills, and on-the-job training to include mentoring, coaching, job shadowing and real-life scenario assignments.

Program Details: The 6 months, full-time
program is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training)

Phase one
:
Onboarding & Skilling Bootcamp (1 month)

• Onboarding and introduction to Microsoft's mission, culture, strategy & structure.
• Technical skilling to obtain globally recognized Microsoft technical certifications.
• Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.

Phase two:
On-the-job training (5 months)

• Joining as a CSAM Intern for on-the-job shadowing and training.
• Mentorship and coaching sessions.
• Supporting Microsoft teams in digital transformation projects.
• Advanced technology trainings including AI, Machine Learning & Cloud Computing.

*Responsibilities: *

• Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams.
• Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
• Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
• Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
• Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.

Qualifications
Minimum Qualifications

• Currently pursuing/ completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field (OR must be recent graduates or recently graduated).
• Saudi nationality.
• Legally authorized to work in Saudi Arabia (Legally authorized = Has citizenship or has been granted a valid visa or work permit).
• Fluency in English.

*Preferred Qualifications *

• Passion for technology and customer obsessed.
• Displays stakeholder and relationship management.
• Excellent verbal and written communication, analytical and presentation skills.
• Technical Certification (e.g., cloud technology- Azure) are preferred but not required.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We're Hiring

Customer Relationship Management (CRM) Specialist – Chinese Speaker

Location: Riyadh, Saudi Arabia

Role Overview

MRG
is seeking a
CRM Specialist (Chinese Speaker)
to manage the customer relationship operations, And Handling customer inquiries, and providing excellent customer service.

In this role, you'll collaborate closely with the Regulatory Affairs, Marketing, and Sales teams to support business objectives, improve client experience, and optimize operational efficiency.

Key Responsibilities

• Develop and implement CRM strategies aligned with company goals.
• Analyze customer data to identify opportunities for growth and improvement.
• Provide actionable insights to support the RA, Marketing, and Sales teams.
• Maintain and update client databases to ensure accuracy and reliability.
• Identify business opportunities.
• Collect and analyze customer feedback to enhance service quality.

Requirements

• Proficiency in
  English
  and
  Chinese
  .
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Understanding data privacy laws and compliance standards.
• Ability to work effectively within a collaborative, cross-functional team.

Who Are We

Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched order anything from anywhere experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.

Whether it is a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

We are looking for an experienced Account Manager to join our team. In this role, you will play a vital part in driving the success of our business by managing and nurturing relationships with key restaurant partners. As an Account Manager, you will lead the entire client engagement process, ensuring smooth communication and resolution of issues. You will work closely with cross-functional teams, including finance, product, and operations, to deliver solutions that enhance client satisfaction and contribute to the growth of the organization.

This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.

If you are eager to take on this rewarding opportunity, we would love to hear from you. Apply today!

• Manage end-to-end client relationships, from onboarding to resolving complex issues.
• Collaborate with internal teams to ensure timely and effective solutions are provided to clients.
• Lead projects related to client success, ensuring business goals are met while maintaining high standards of service.
• Act as a trusted advisor to clients, helping them maximize the value of our services.
• Identify opportunities to enhance client satisfaction and contribute to their business growth.
• This role is ideal for someone with strong relationship management skills, problem-solving abilities, and a passion for ensuring client success.

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Proven experience as an Account Manager, preferably within the food and beverage or tech industry.
• Strong business acumen and financial literacy, with the ability to understand and interpret financial statements.
• Basic understanding of product design and development processes.
• Excellent problem-solving and negotiation skills, with a track record of resolving issues effectively.
• Strong communication and relationship-building skills, with the ability to manage multiple stakeholders.
• Familiarity with customer management systems (CRM) and tools for tracking account activities and issues.
• Ability to work under pressure and manage multiple accounts simultaneously.

• Fluency in English (written and spoken); additional languages are a plus.
• Experience within the food and beverage or tech industry.

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

About the Team

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion. From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.

As an Account Management Professional, you'll be instrumental in driving our growth in the Gulf region. You'll be responsible for the end-to-end management of our key accounts, from identifying and onboarding high-potential sellers and brands to negotiating commercial terms and monitoring their performance. This is a dynamic role that requires strong collaboration with various teams to improve KPIs and ensure our partners' success on the platform.

Responsibilities

• Identifying, acquiring, and onboard sellers, brands, and stores with high potential in the Gulf region
• Facilitating negotiations on commercial and payment terms, while finalizing deals with brands and sellers.
• Orchestrating the onboarding process and collaborating with relevant parties to establish operational models.
• Monitoring and analyzing key performance indicators (KPIs) including revenue, profit and loss, and stock levels, in close coordination with Retail and Marketplace teams.
• Engaging with cross-functional teams to enhance KPIs and ensure alignment with overarching business objectives.
• Improving account engagement on the platform through regular meetings, assessing progress, and fostering stronger business relationships.
• Developing and implementing follow-up reports and automation processes in collaboration with relevant stakeholders.
• Tracking project plans and KPIs, while providing strategic insights to inform decision-making processes.
• Spearheading marketing and campaign initiatives for brands and sellers in collaboration with the Category team.
• Managing and addressing customer inquiries, requests, and needs while monitoring the market for potential risks and opportunities.

Expected Qualifications

• Bachelor's or Master's Degree preferably in Engineering, Management, Business or related fields.
• Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Electronics and Home & Furniture categories.
• Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
• Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
• Fluency in English and Arabic communication, both written and verbal.

What We Offer

• Hybrid working model with flexibility:
  a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• Personalised training allowance and learning opportunities:
  Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one:
  Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team:
  Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best:
  Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks:
  Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Department:
Account Management

Employment Type:
Internship

Location:
KSA

Reporting To:
Noura Alrasheed

Description
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.

About The Role
As an
Account Management Intern
at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
• Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
• Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
• Upsell and cross-sell: increase client revenue and enhance client satisfaction by providing personalised recommendations.
• Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
• Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.
• Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
• Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
• Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.

Skills, Knowledge & Expertise

• Education: Fresh graduate in business administration, Finance, Economics, or a related field.
• Language: Bi-lingual Arabic and English speakers are required.
• Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
• Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.

Job Benefits

What You Can Expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).

If this sounds exciting to you, we'd love to hear from you