144 Customer Engagement jobs in Saudi Arabia

• A tertiary-level qualification from an internationally recognized institution in Marketing, Business, Communications, or a related field.

• Recommended to be a fresh graduate to 3 years of experience in customer engagement, CRM, lifecycle marketing, or retention-focused roles.
• Strong knowledge of CRM and marketing automation platforms.
• Proven track record of driving customer engagement and retention through data-driven strategies.
• Experience working with customer segmentation, audience building, and personalization strategies.
• Ability to manage multiple projects in a fast-paced, cross-functional environment.

• Develop segmented engagement plans to address the unique needs and preferences of different customer groups.
• Manage loyalty programs and initiatives that foster long-term customer relationships.
• Execute retention and engagement campaigns across multiple channels, platforms, and products.
• Handle engagement campaigns aimed at improving subscriber retention via email, direct mail, on-site messaging, etc.
• Analyze campaign performance metrics such as email metrics, conversion, and retention to assess effectiveness and ROI.
• Analyze digital platform usage to identify target audiences and tailor marketing communications accordingly.
• Identify opportunities for user engagement and process improvements, quantify their impact, and drive implementation.
• Lead initiatives to enhance overall customer experience by identifying pain points and implementing solutions.
• Oversee the collection of customer feedback through surveys, focus groups, and other channels to gather actionable insights.
• Monitor and optimize engagement initiatives to meet performance targets and support retention goals.
• Develop and track key customer health metrics such as engagement, satisfaction, and usage patterns.
• Perform additional duties as assigned by the line manager related to the role.
• Ensure compliance with all relevant controls, information security policies, and procedures.

• Banking
• Broking

• Administration

• Associate Manager - Customer Engagement and Retention

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of employers. We do not endorse requests for money or sharing personal/bank details. For security advice, visit our website or contact

Join to apply for the Customer Engagement & Presales (Seidor One - KSA) role at SEIDOR .

This role involves acting as the lead point of contact for customers, building strong relationships, managing accounts, understanding customer systems, proposing solutions, and supporting sales targets. Key responsibilities include conducting face-to-face meetings, promoting software updates, reviewing systems, quoting for new work, documenting issues, scripting customer requirements, managing crises, and assisting with debt recovery.

Requirements:

• Bachelor's degree in a relevant field; Master's is a plus.
• Minimum 3 years of related experience.
• Experience with SAP Business One / ERP sales and hunting sales.
• Ability to work independently and drive sales.
• Languages: English and Arabic.
• Strong product knowledge, analytical skills, communication, negotiation, and relationship-building skills.
• Self-management and team-oriented attitude.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: IT Services and IT Consulting

This job posting appears active and relevant.

Trending

The role is responsible for developing and executing strategies that deepen customer relationships, increase lifetime value, and reduce churn. He/she focuses on driving meaningful engagement across the customer journey through personalized communication, targeted campaigns, and loyalty initiatives, and leverages data insights to design impactful retention strategies and enhance the customer experience. Key responsibilities include managing customer segmentation, overseeing lifecycle marketing efforts, and implementing retention programs that foster long-term brand loyalty.

This role requires a strong blend of strategic thinking, customer-centricity, and hands-on execution skills, along with a deep understanding of CRM tools, digital marketing channels, and behavioral data analytics. The ideal candidate is passionate about building lasting customer relationships and has a proven track record in engagement and retention marketing.

• Support Developing segmented engagement plans to address the unique needs and preferences of different customer groups.
• Manage loyalty programs and initiatives that drive long-term customer relationships.
• Execute campaign performance for retention and engagement across multiple channels, platforms, and products.
• Handle engagement campaigns aimed at improving subscriber retention across multiple channels (email, direct mail, on-site messaging, and others)
• Analyze marketing campaign performance including email metrics, conversion, and retention to understand effectiveness and ROI.
• Analyze digital platform usage to identify various targets and help tailor marketing communications segmented for those audiences.
• Identify opportunities for user engagement and process improvement, quantify the impact, and drive implementation
• Lead efforts to improve the overall customer experience by identifying pain points and implementing solutions.
• Oversee customer feedback collection through surveys, focus groups, and other channels to gather actionable insights.
• Monitor and optimize engagement initiatives to ensure they meet performance targets and contribute to retention goals.
• Develop and monitor key customer health metrics, such as engagement, satisfaction, usage patterns
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.
  

Preferred Qualifications

• A tertiary-level qualification from an internationally recognized institution in Marketing, Business, Communications, or a related field.

Years & Nature of Experience

• Recommended to be a fresh graduate to 3 years of experience in customer engagement, CRM, lifecycle marketing, or retention-focused roles.
• Strong knowledge of CRM and marketing automation platforms.
• Proven track record of driving customer engagement and retention through data-driven strategies.
• Experience working with customer segmentation, audience building, and personalization strategies.
• Comfortable managing multiple projects in a fast-paced, cross-functional environment.

Associate Manager - Customer Engagement and Retention

Job Description

The role is responsible for developing and executing strategies that deepen customer relationships, increase lifetime value, and reduce churn. He/she focuses on driving meaningful engagement across the customer journey through personalized communication, targeted campaigns, and loyalty initiatives, and leverages data insights to design impactful retention strategies and enhance the customer experience. Key responsibilities include managing customer segmentation, overseeing lifecycle marketing efforts, and implementing retention programs that foster long-term brand loyalty.

This role requires a strong blend of strategic thinking, customer-centricity, and hands-on execution skills, along with a deep understanding of CRM tools, digital marketing channels, and behavioral data analytics. The ideal candidate is passionate about building lasting customer relationships and has a proven track record in engagement and retention marketing.

Responsibilities

• Support Developing segmented engagement plans to address the unique needs and preferences of different customer groups.
• Manage loyalty programs and initiatives that drive long-term customer relationships.
• Execute campaign performance for retention and engagement across multiple channels, platforms, and products.
• Handle engagement campaigns aimed at improving subscriber retention across multiple channels (email, direct mail, on-site messaging, and others)
• Analyze marketing campaign performance including email metrics, conversion, and retention to understand effectiveness and ROI.
• Analyze digital platform usage to identify various targets and help tailor marketing communications segmented for those audiences.
• Identify opportunities for user engagement and process improvement, quantify the impact, and drive implementation
• Lead efforts to improve the overall customer experience by identifying pain points and implementing solutions.
• Oversee customer feedback collection through surveys, focus groups, and other channels to gather actionable insights.
• Monitor and optimize engagement initiatives to ensure they meet performance targets and contribute to retention goals.
• Develop and monitor key customer health metrics, such as engagement, satisfaction, usage patterns
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

• A tertiary-level qualification from an internationally recognized institution in Marketing, Business, Communications, or a related field.

• Recommended to be a fresh graduate to 3 years of experience in customer engagement, CRM, lifecycle marketing, or retention-focused roles.
• Strong knowledge of CRM and marketing automation platforms.
• Proven track record of driving customer engagement and retention through data-driven strategies.
• Experience working with customer segmentation, audience building, and personalization strategies.
• Comfortable managing multiple projects in a fast-paced, cross-functional environment.

• Customer Engagement
• Customer Retention
• Innovation

• Communication
• Collaboration
• Problem solving

Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).

Build and maintain relationships to continuously enhance the collaboration.

Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.

Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

Client Management:

• Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.
• Take ownership of client management from onboarding to offboarding.
• Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.
• Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs product line.

Product Development:

• Continuously improve Post Setup offerings to maximize member value and subscription benefits.
• Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.

Your Technical Skills:

• Excellent communication and interpersonal skills (both verbal and written in Arabic and English).
• Strong prioritization, time management, and organizational skills.
• Ability to manage clients independently and escalate any issues to management swiftly and effectively.
• Natural people person with drive, enthusiasm, and a serious make it happen attitude.
• Previous experience in Microsoft Office & Excel.

Your Key Qualifications:

• Previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
• Ambitious, curious, and enjoy working independently and with a team.
• Passion and track record of achieving results; outcome-focused.
• Adept at managing and exceeding client expectations.
• Well-versed in CRM.
• Demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
• Brand ambassador for AstroLabs, representing the business and our values while interfacing with clients and colleagues.

Setup Operations - KSA Expansion

Riyadh, Kingdom of Saudi Arabia

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

Who You Are:

We’re looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team!

• A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.

• A quick learner with excellent communication skills and a passion for delivering world-class customer service.

• A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.

• As the primary point of contact for our clients, you will represent AstroLabs’ commitment to excellence, ensuring that each client’s journey in Saudi Arabia is seamless, efficient, and positive.

Roles and Responsibilities

Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.

• Provide world-class customer service, offering clear, consistent, and proactive communication.

• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.

• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.

• Support corporate bank account opening by acting as the liaison between GMs and banks.

• Issue Iqamas for GMs and assist with compliance-related activities.

• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.

• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.

• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

On-ground Operations

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).

• Guide GMs through medical testing processes and assist with selecting health insurance plans.

• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.

• Build strong relationships with relevant stakeholders and partners.

• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.

• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

Operations & Compliance

• Issuing company incorporation documents, including MISA, AoA and CR.

• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.

• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.

• Handle document notarization and attestation at MoFA, SBC, and MoJ.

• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.

• Monitor and report on ministry updates that may impact company setup and compliance requirements.

• Tracking and reporting progress on a daily basis.

Product Development & Continuous Improvement

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.

• Investigate and document process updates from ministries, ensuring internal teams are always informed.

• Propose operational improvements to streamline the setup process and improve service efficiency.

• 2-3 years of experience in a client facing role.

• Holds a Saudi Driver’s license and has a personal car.

• Exceptional communication skills in English and Arabic.

• Ability to manage multiple priorities with a client-first mindset.

• A deep understanding of client needs and the Saudi business setup process.

• Strong organizational skills with the ability to adapt to dynamic workflows.

• A collaborative team player who thrives in a fast-paced, high-growth environment.

Passionately developing careers since 1958.

Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.

21 Jul, 2025

We are looking for a talented and dynamic bilingual (Arabic/English) Client Relations Advisor to join our Riyadh office. As a Client Relations Advisor, you will be responsible for developing and executing strategic plans to increase sales and revenue for our company. You will identify new business opportunities, build and maintain relationships with new and existing clients, and work closely with our management team to develop effective sales strategies.

Key Responsibilities:

• Identify and develop new business opportunities to achieve sales targets and revenue growth
• Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and retention
• Develop and implement sales tactics to drive business growth
• Conduct market research to identify trends and opportunities in the market
• Attend networking events, conferences, and trade shows to generate leads and build relationships
• Prepare and deliver presentations to clients to showcase company products and services
• Negotiate and close deals with clients to achieve sales targets
• Maintain accurate and up-to-date records of sales activity and performance
• Provide regular reports and updates to management on sales progress and business development initiatives

Qualifications:

• Bachelor's degree in business, marketing, or related field
• 5+ years proven experience in business development or sales in Saudi Arabia
• Fluent in both Arabic and English, with excellent written and verbal communication skills
• Strong negotiation and closing skills
• Demonstrated ability to build and maintain relationships with clients
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and CRM software

If you are a self-motivated individual with a passion for client relations,business development and have a proven track record of success,we encourage you to apply for this exciting opportunity.

Full Name*

Date of Birth (Gregorian)*

Nationality*

Email *

Home Address

Highest Degree Earned

School/College/University

Date of Degree

Languages (Speak/Write/Type)

Date you can start

I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.

Our team continuously reviews all applications, and we are committed to a thorough and fair evaluation process. We expect to complete the initial review within the next two weeks. Should your qualifications meet our requirements for an open vacancy, we will contact you to discuss the next steps. If you do not hear from us by the end of the two weeks, this means your application was not selected.

06 Jul, 2025

Job Overview:

We are looking for a dynamic, results-driven Client Relationship Specialist to join our Riyadh office . The ideal candidate will possess a strong background in sales and business development, focusing on managing inbound leads and prospecting for new opportunities. This role involves scheduling prospecting visits and meetings for Client Relationship Advisors and supporting the team’s success in building long-term client relationships.

Key Responsibilities:

• Respond to inbound leads and actively prospect for outbound opportunities in the training industry.
• Schedule prospecting visits and meetings for Client Relationship Advisors, ensuring efficient use of their time.
• Collaborate with internal teams to create tailored training solutions that meet clients' specific needs.
• Client Engagement:
  • Serve as the initial point of contact for client inquiries, providing swift and professional responses to ensure ongoing satisfaction.
  • Assist in building and maintaining strong relationships with existing clients to encourage repeat business.
• Market Research & Strategy:
  • Stay updated on market trends, competitor activity, and industry developments to identify new business opportunities.
  • Contribute insights to the development of sales strategies that align with business goals and market demands.
• Administrative Support:
  • Assist in preparing sales reports and forecasts, tracking progress against key performance indicators (KPIs).
  • Utilize CRM systems to manage client data and track interactions efficiently.
  • Support the preparation of proposals, contracts, and other sales documentation as needed.

Qualifications:

• 2+ years of experience in sales or business development, preferably within the training industry in the Kingdom of Saudi Arabia.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of the training and consulting landscape in the region.
• Fluent in both Arabic and English, with excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong negotiation and presentation skills.
• Ability to work independently and collaboratively to achieve business goals.
• Saudi nationality required.

If you are a motivated and results-oriented individual with a passion for driving business success, we encourage you to apply for this exciting opportunity!

Full Name*

Date of Birth (Gregorian)*

Nationality*

Email *

Home Address

Highest Degree Earned

School/College/University

Date of Degree

Languages (Speak/Write/Type)

Date you can start

I confirm that the information on this application is accurate, and I authorize Meirc Training and Consulting to contact the relevant parties to verify it.

• 1st Floor, Building 13, Bay Square, Business Bay

3 weeks ago Be among the first 25 applicants

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

Roles And Responsibilities

Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
• Provide world-class customer service, offering clear, consistent, and proactive communication.
• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.
• Support corporate bank account opening by acting as the liaison between GMs and banks.
• Issue Iqamas for GMs and assist with compliance-related activities.
• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.
  
  

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
• Guide GMs through medical testing processes and assist with selecting health insurance plans.
• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
• Build strong relationships with relevant stakeholders and partners.
• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.
  
  

• Issuing company incorporation documents, including MISA, AoA and CR.
• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
• Handle document notarization and attestation at MoFA, SBC, and MoJ.
• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
• Monitor and report on ministry updates that may impact company setup and compliance requirements.
• Tracking and reporting progress on a daily basis.
  
  

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
• Investigate and document process updates from ministries, ensuring internal teams are always informed.
• Propose operational improvements to streamline the setup process and improve service efficiency.
  
  

• 2-3 years of experience in a client facing role.
• Holds a Saudi Driver’s license and has a personal car.
• Exceptional communication skills in English and Arabic.
• Ability to manage multiple priorities with a client-first mindset.
• A deep understanding of client needs and the Saudi business setup process.
• Strong organizational skills with the ability to adapt to dynamic workflows.
• A collaborative team player who thrives in a fast-paced, high-growth environment.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at Jobs for Humanity by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.